Obtaining a faster resolution through Customer Care: Phone or Social Channels?
Though I heavily rely on social channels, especially twitter, for customer support, in the past few weeks, I had to approach customer support over the phone. That's when I discovered that despite several advancements, a customer is not gaining much through the phone channel. The core issues which one faces are long wait times, thereafter hold times while the agent looks up for additional information. Several times, I found that phone... Read More
