Embracing and Deploying Open Networks: The Key to Taming Digital Disruption in 2021
The 2011 volcanic eruptions in Iceland led to a complete shutdown of travel across Europe for an entire week. But it was hardly a barrier. The entire world witnessed the fiery yet majestic scenes as drones relayed real-time images which sent viewers into a tizzy. On the other hand, KLM Airlines resorted to Twitter to communicate with customers as call centres were unable to take the heightened load. Post-crisis, the... Read More