July 24th, 2016 5:11 PM 3 COMMENTS

How can brands make IVR Systems Consumer Friendly?

Though we like it or not, we end up contacting customer care numbers of various brands whenever we face issues. This one call often turns out to be a frustrating experience thanks to the IVR Systems. The Present Situation Let's take an example of a customer who is facing issues w.r.t. a failed bank transaction and calls up customer care. The typical workflow of the bank's IVRS would be - Thank... Read More

Recent Comments

Santosh Kumar Pal WB :

BSNL can give good 5g speed beyond 100mbps lf GOl give permission BSNL to use Vi's vast amount of 4g…

Spectrum Auction 2024: DoT Excludes 700 MHz Frequency Band, Get…

Santosh Kumar Pal WB :

It will good for BSNL to use Vi's 4g and 5g spectrum. Many BSNL users will be happy to use…

Spectrum Auction 2024: DoT Excludes 700 MHz Frequency Band, Get…

Santosh Kumar Pal WB :

I think Adani data network maybe participate in this upcoming spectrum auction.Gautam adani may have big plans in lndian telecom…

Spectrum Auction 2024: DoT Excludes 700 MHz Frequency Band, Get…

Santosh Kumar Pal WB :

GOl is the largest stakeholder of Vi because Vi failed to pay spectrum fees and revenue fees. GOl didn't get…

Let’s Talk: BSNL’s Delays in Launching 4G is Leading to…

Santosh Kumar Pal WB :

Very good news about Bankura.But Jio is the number one telecom provider in Bankura District.Vi is the fastest 4g network…

REP: Airtel Expands Network Footprint in Bankura District of West…

Load More