February 7th, 2024 11:41 AM 0 COMMENTS

Bharti Airtel Expands Presence in Trivandrum With Five New Retail Stores

Bharti Airtel announced the launch of five new, next-gen company-owned stores in the city of Trivandrum of Kerala Circle. These new outlets, strategically located in Kayamkulam, Kazhakootam, Mg Road, Pettah, and Peyad, mark a significant expansion of Airtel's retail footprint in the region, offering unparalleled service experience to customers. The addition of five new stores increases the existing count to 9 stores in the city. Also Read: Bharti Airtel Doubles... Read More

July 7th, 2023 11:58 PM 0 COMMENTS

Globe Telecom Explores AI to Enhance Customer Experience Through Automation

Filipino telco Globe Telecom is actively exploring the possibilities of artificial intelligence (AI) to transform its customer service operations. The company, in its release, said it is looking to enhance customer experience by leveraging AI technology to automate routine tasks, ultimately driving cost efficiency and operational effectiveness. Also Read: Globe Becomes First Philippine Telco to Successfully Deploy Voice over New Radio Focused Approach on Operations and Key Areas AI, known... Read More

April 30th, 2023 6:23 PM 0 COMMENTS

Optus Introduces AI-Powered Voice Assistant to Enhance Customer Service

Optus, the Australian telecommunications company, has launched its in-call voice assistant, leveraging Google Cloud's conversational AI platform, Dialogflow, to provide customers with a seamless, intuitive and faster experience. The new AI technology allows customers to speak in natural language to explain the reason for their call, and the voice assistant quickly routes them to the appropriate expert. Also Read: Optus Expands 5G Coverage Using 900 MHz Spectrum Customers Save Time... Read More

September 22nd, 2015 1:44 PM 6 COMMENTS

Cost, signal and customer service are the major factors to remain with a service provider, reveals survey

According to a recent survey conducted by Firstsource Solutions Limited, a RP-Sanjiv Goenka Group company, it was found that the customer service is a significant factor that prompts people to review their mobile phone contracts. The survey had its sample group of more than 2000 adults. The complexity involved in the technology and phone functionality makes people seek better customer care. During the age, when the data is susceptible to... Read More

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