Overuse of Canned Responses leads to Frustrated Customers – Vodafone Leads the Race. Is Robotic CC Next?
Indian telecom users would be very familiar with responses from bots for queries/concerns raised on twitter. While automated replies or canned responses sent out by customer care executives can help in avoiding typing the same text again and again, overuse of the same can lead to increased frustration amongst customers. In Indian telecom industry Vodafone is undoubtedly leading the pack with others like Airtel being caught now and then. Here... Read More
