Analysis: Indian Telecom Operators limiting calls to customer care at 198
Few years back TRAI allowed operators to charge for contacting customer care executives at 50p/3min. But on condition that the operator should have a dedicated toll free complaints number 198. While all operators did follow this, but they are limiting number of calls made to 198 per day. So I did an investigation to reveal exact number of calls allowed per day to 198 by each operator. How did we test?... Read More