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Chakri K April 26th, 2017 9:11 PM 9 COMMENTS

Call Drops Have Decreased From 64% in December 2016 to 57% in March 2017: DoT

The Department of Telecommunications (DoT) launched an Integrated Voice Response System (IVRS) back in December 2016 to obtain direct feedback from subscribers about the Quality of Mobile Services. Under the scheme between December 2016 and March 2017, subscribers received an IVRS call from short code 1955 and were asked a few questions on the Quality of Mobile Services including the call drop problems, if any. Since its launch, the IVRS... Read More

Chakri K April 6th, 2017 6:19 PM 3 COMMENTS

Call Drops are Still a Major Issue in India, Especially Indoors: DoT

Indian telecom operators are still not learning lessons as far as the call drops are concerned. Department of Telecommunications (DoT) has been taking various initiatives to address the call drops problem in mobile networks. During June 2016 to February 2017, the Telecom Service Providers (TSPs) have installed about 2,12,917 Base Transceiver Stations (BTS) across the country to solve the call drops issue. In order to obtain direct feedback from users,... Read More

Srikapardhi March 31st, 2016 11:35 AM 22 COMMENTS

TelecomTalk Analysis : Our Take on Call Drops

Call dropped in the middle of a conversation? Call continues without voice? Voice breaks? Call connection failed? Yes, this is the scenario we are experiencing and hence without the need for any detailed explanation one can get a clear understanding on the problem statement. In One Sentence: Poor quality of calls experienced by customers Why this situation worsened from recent times? We can take multiple reasons into consideration to answer... Read More

Rudradeep Biswas February 28th, 2016 2:41 PM 10 COMMENTS

Call drops: Verdict on Trai’s compensation order likely tomorrow

The Delhi High Court is expected to pass a judgment tomorrow on petitions filed by GSM and CDMA lobby bodies challenging Trai’s order making it mandatory for telcos compensate subscribers for call drops from January onwards. Trai, on October 16 last year, passed a regulation which mandates telcos to pay consumers one rupee per call drop experienced on their networks, subject to a cap of Rs 3 a day. Since... Read More

Krishna Mukherjee December 15th, 2015 4:06 PM 6 COMMENTS

Telcos should pay price for any deficiency in services: Arvind Kumar, Advisor, TRAI

The Telecom Regulatory Authority of India (TRAI) will soon file its reply on a plea challenging its regulation of compensating consumers for call drops. “We will defend the order in the interest of the consumers...if there is any deficiency in service, the telcos are liable to pay compensation for that,” said Arvind Kumar, Advisor (Network, Spectrum , license), TRAI. The Delhi High Court has issued a notice to the regulator... Read More

Ria Lakshman August 20th, 2015 2:02 PM 2 COMMENTS

Call drop: Ministry asks States to permit mobile towers on government buildings, doubts if telecom operators deliberately cause call drops

As the plans to install mobile towers are hindered by the campaigns against mobile radiation in parts of the country, Government has decided to utilize government building for installation of towers. Telecom Ministry has written to all Chief Ministers across the states highlighting the need. "Our ministry has written to all chief ministers to allow mobile towers on state government buildings. It will boost the coverage and capacity of service... Read More

P K Tarun January 12th, 2011 1:03 PM 34 COMMENTS

Loop Mobile Ready To Take On Network Challenge – Call Drop = Balance Up

Loop Mobile today announced its first of its kind Network Challenge for its subscribers in Mumbai. If a subscribers of Loop Mobile face a call drop, they shall now be compensated this feature is now available for both postpaid and prepaid subscribers in Mumbai.One would need to send an SMS NC to 50800 (postpaid) / 50505 (prepaid) and get their money back. Loop Mobile shall reverse minimum 0.50p/minute for every... Read More