Airtel Business Insights: Hyper-Personalisation Important for User Engagement
Airtel Business, the Business-to-Business (B2B) arm of Bharti Airtel, today released its Business Insights report called ‘Customer Engagement Redefined. Anytime. Anywhere.” The report focuses on the importance of reimagining customer experience at a time when users hold several personal devices and consume services through different channels. According to the report, there are five pillars that redefine customer engagement journeys. Five Pillars to Redefine Customer Engagement Journey The first pillar is... Read More
