BSNL to increase focus on social media platforms to address complaints
State-run telecom operator BSNL has ordered all its territorial circles to start monitoring social media accounts, along with their own BSNL corporate accounts on Facebook and Twitter, in a move aimed at capturing customer complaints and issues on a regular basis, and to resolve them in a timely manner. The telco has also advised all the circles to ensure that the nodal officers are well-versed with all social media platforms,... Read More