Airtel to offer unified online experience to customers
Airtel is embarking on a redesign of its online recharge and payments interface, with the objective of delivering an improved and consistent customer experience. Currently, Airtel customers can make online recharges for their pre-paid mobile and DTH accounts through a host of mobile wallets/digital platforms. This has resulted in a fragmented customer experience and also an increase in customer complaints relating to online recharges. Going forward, Airtel will integrate all... Read More
