Canadian Conversational AI company Syntheia Corp (Syntheia) has announced that its SaaS platform, designed to transform how businesses manage inbound telephone calls is set to launch in January 2025. Leveraging advanced Natural Language Processing (NLP), Syntheia claims its virtual assistants enhance communication and efficiency, targeting small and medium businesses (SMBs) in the global marketplace.
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Key Features of Syntheia's Virtual Assistants
Syntheia's AI-driven virtual assistants handle call routing, take messages, and answer queries with remarkable speed and accuracy, offering a human-like conversational experience. The platform is easy to deploy, integrating seamlessly with existing phone systems without major infrastructure changes.
"Our mission is to eliminate as many inefficiencies as we can with managing inbound calls that small to medium-sized businesses face utilizing the power of AI", said Tony Di Benedetto, CEO of Syntheia. "With AI-driven virtual assistants, we provide these businesses with tools to improve customer satisfaction while reducing operational costs. We are gearing up now for commercial launch in January of 2025, less than 8 weeks away."
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Benefits for Small and Medium Businesses
Syntheia's NLP engine enables the platform to understand and respond to customer inquiries in real-time. Integrated with existing phone systems, the solution can be deployed quickly and requires no significant infrastructure changes.
"We are not only solving a big problem, but we are also enhancing revenues for our customers, all with the power of AI! We feel Syntheia will improve customer experience for many and the feedback we have received to date from customers using it has been positive. Syntheia enhances revenue by reducing staffing needs and eliminating certain costs", commented Veronique Laberge CFO of Syntheia.
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Security, Scalability, and Future Expansion
According to Syntheia, the solution is being developed and nearing completion by a team with extensive experience in AI and telecommunications. It addresses key challenges in customer communication by offering a scalable, cost-effective solution.
Syntheia asserts that its AI assistants offer businesses measurable improvements: faster response times, higher satisfaction rates, and reduced operational costs. Available 24/7, the assistants ensure no missed calls and free up human agents for more complex tasks, improving internal efficiency.
Launch in January 2025
The company noted that the solution is built with strong security and compliance protocols to safeguard customer data. Looking ahead, Syntheia plans to expand its AI capabilities to new industries, offering tailored solutions for diverse business needs.
Further details about the launch will be revealed in the coming weeks, the company announced last Friday.
