Rcom introduces smartcare, customers can now manage and customize their account on twitter

Reliance Communications, today announced a milestone launch in the Digital Social Media space—Smartcare on Twitter—providing various user account management services to the Company’s wireless subscribers via Twitter’s live, public platform. Smartcare on Twitter empowers wireless customers to manage their user account by simply using their Twitter account login.

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This new customer service initiative platform will let users explore a range of account information and services without having to reach out to traditional Customer Service representatives. As the first-ever such initiative in the country by a telecom player, Smartcare on Twitter allows customers to Tweet to ‘@RelianceMobile’, using specific keywords and hash-tags in order to get account information such as their balance/outstanding amount, facilitate online recharges and make bill payments, activate and deactivate any specific services, and more. Once the customer Tweets a query, the requisite information will be sent back to him/her as a Twitter Direct Message (DM). This will significantly increase customers’ digital interaction with RCOM and greatly reduce the need to physically contact Customer Care.

Announcing the launch of this game-changing service, Mr Gurdeep Singh, Chief Executive Officer, Consumer Business, Reliance Communications, said: “This is part of our endeavor to empower customers, making service and self-help possible on Twitter’s popular social media platform, creating pride of ownership. This is the country’s first such initiative by a telecom player, utilizing the Twitter platform, including real-time back-end analytics tracking to enable customers to make informed choices and customize their accounts as per their preferences and usage requirements.”

The Twitter-based SmartCare service enables users to take control of their mobile account, data usage, recharge and pay bills, etc., through the use of simple Tweets. To introduce this unique service to its users, RCOM has launched a Digital Campaign—#KaashEkTweetSe—asking users to share what they would want to achieve with just one Tweet, and tagging Reliance Mobile’s Twitteraccount @RelianceMobile.

Mr Arvinder Gujral, Director, Business Development, Twitter Asia-Pacific, said: “As Indians spend more and more time on social media, most forward-thinking and successful organizations such as Reliance Communications are integrating Twitter into their operations to increase engagement and satisfaction with their customers. As a platform for live, public conversations, Twitter is transforming customer relationship management by making it easier and faster for RCOM’s subscribers to get a whole range of account services with a simple Tweet. Smartcare on Twitter is an innovation that will provide an essential daily service in the lives of RCOM’s subscribers.”

RCOM unveiled the service by revealing that while not everything may be possible with just one Tweet, managing your Reliance Mobile account is now possible with SmartCare on Twitter. “The excellent and very creative participation from users in the campaign gives us confidence that this further innovation adds tremendous value to our customers,” Mr Singh added.

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10 Comments on "Rcom introduces smartcare, customers can now manage and customize their account on twitter"

 

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Menino Andrdade
October 14, 2015 11:55 am 11:55 AM

senario in which rcom does not merge with rjio in future there are good chances that a) they are have reciprocating agreement to share jio tower so coverage will improve. sale of tower business will bring in cash. i think rcom might come back in play after the launch of Jio.

Kapil
October 13, 2015 4:53 pm 4:53 PM

Rcom GSM network, no words to express how bad it is. Nobody in haryana uses rcom services. I still remember when 501rs rcdma phone launched in india and how successful it was, i myself used it with the nokia phone that they were offering and the overall experience was really good at that point of time the network seems to be good, yea better than the BSNL GSM.lol and as time passed their services got bad and bad and more bad.

Arjun
October 13, 2015 6:29 pm 6:29 PM

They have tie-up with Tata Docomo and most of my friends use RCOM only because they can use it with Tata Docomo network which is better than anyone in city limits. But both sucks in village areas. The 501 Monsoon Hungama scheme you are talking about was of CDMA not GSM and their CDMA network is still superior. I am still using it for calls though data giving problem these days.

Kapil
October 14, 2015 12:36 am 12:36 AM
Not only that i would also like to ask you about your friends who uses rcom gsm. Ask your friends can they put a call on hold if they are using rcom gsm prepaid, can they make conference calls or can they answer a call which is coming in waiting ? Even if they select Tata docomo’s network, these kind of services are from back end from the operator and they are and will be unavailable even if they select any network. Rcom gsm doesnt even provide call hold to prepaid subscribers in haryana. The fact that you dnt even… Read more »
Kapil
October 13, 2015 10:46 pm 10:46 PM
I am not talking about scheme , i am talking about rcom cdma services and they offered mobile phones as well as inbulid sim cards at just rs501 at the time of launch. About GSM services, yes they have tieup with tata docomo but as you know tata docomo gsm network is not gud as well, even i would say rcom gsm is better in terms of voice clarity, the main problem is of coverage and unresponsiveness of rcom gsm. Tata docomo might have better coverage than rcom gsm but voice clarity is at lowest level, voice cracks are very… Read more »
sachin
October 13, 2015 4:13 pm 4:13 PM

bc…instead of smartcare app….improve the network quality….suck reliance

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