India's leading telecommunications service provider Reliance Communications has inked a contract with Alcatel-Lucent with the target to deliver superior network management and customer experience in Eastern and Southern India upto 2020.
The deal, first-of-its-kind comes in the form that Alcatel-Lucent will integrate RCom's operations -both wireless and wireline to create world's leading network management organization. The optimized resources integrated will help to deliver world class services to RCom's customers in the line of customer demand.
Alcatel-Lucent will setup and operate next-generation OSS (operations support systems) and introduce advanced real-time optimization tools toimprove network performance across Reliance’s wireless, wireline, long-distance, fiber and utilities’ functions. RCOM and Alcatel-Lucent will work together to create the pathway required by the emerging demands for data-driven and multiple device-led usage of communication solutionsand applications by Indian telecom customers.
Gurdeep Singh, Chief Executive Officer, Wireless Business, Reliance Communications said:“We are happy to announce our new partnership with Alcatel-Lucent, which is a transformative leap from the limited scope and vision of traditional outsourcing of services. This will enable Reliance Communications to take the lead in offering next generation telecom solutions that willmeet and exceed the expectations of our customers, and help them to transit from voice-led usage to a seamless data experience across multiple devices and platforms.”
Rajeev Singh-Molares, President, Asia-Pacific with Alcatel-Lucent said: “This business association is an extension of our long-standing relationship with Reliance Communications, and our commitment to India. It also demonstrates our renewed focus on managed services as we apply greater selectivity on more value-added contracts. The enormous scope of this agreement will bring a wide variety of skills, expertise and hands-on know-how that we can leverage for the benefit of others.”
