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Andrew Bonwick
Vice President of Product Development at Relm Insurance
Madhav Sheth
CEO of Ai+ Smartphone
Stephen Rose
CEO Render Networks
OnePlus 5 was reported to have been plagued with a major issue in the past week, and the company got to work resolving the issue. Last week, one of the owners of the OnePlus 5 had encountered a problem while dialling to the emergency services.
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The bug apparently prevented the users of this device from dialling a call to 911 and automatically rebooted the phone instead. Users in the UK also faced the same issue while dialling the 999 emergency services. Not all OnePlus 5 users claimed to have experienced this problem though.
Following the complaint, the company rolled out a software update last Friday that fixed the issue in devices with the bug. The issue was troublesome at best, as it left the users vulnerable in emergency situations by not allowing them to call emergency service numbers.
Today, OnePlus came out with an official statement on its forums addressing the issue and revealing the reason behind what caused the problem. The company also stated in its statement how it managed to fix the issue with help from Qualcomm.
According to OnePlus, the issue cropped up when the Oneplus 5 users tried calling emergency numbers through VoLTE (Voice over LTE) which in turn triggered OTDOA (Observed Time Difference of Arrival) protocol. For those not in the know, the OTDOA connects with the signal towers of the network carrier and measures the time taken by an LTE signal to reach a cellular tower. The idea behind this is that it helps find out the exact location of the phone which is what the officials or emergency service dispatchers use to track down the caller.
