On the Road with Airtel 3G – Stable Network with Scope for Improvement

The biggest complaint of almost every 3G subscriber in India is the patchy network across the country. While the situation has been improving over time, there is certainly scope for improvement. Finding a perfect 3G operator is no less than a struggle even in cities like Mumbai. In view of this situation, we initiated a unique effort to assess the quality of 3G networks in India on the move! We started by experiencing Airtel 3G across Coastal Karnataka and Hyderabad regions. Our experience was fairly good and we used the opportunity to make certain observations.

How did we test?

We measured 3G speeds on highways and crowded public places at different times of the day. Ookla Speedtest application installed on Galaxy Y Duos was used for the purpose. Handset was configured to use Auto Network Mode – GSM/WCDMA

Observations

  1. Time required to connect to 3G network was minimal – the connection used to get established within seconds after turning on mobile data except in few cases when I was indoors.
  2. The EDGE – HSDPA switch was seamless most of the times. Only when network was weak the phone used to be out of signals for brief moments.
  3. No issues were faced in roaming circle, i.e., Karnataka.
  4. Coming to 3G speeds,
    • Maximum speeds (upward of 2 Mbps) were experienced only at morning times and less populated places
    • The difference between speeds were evident when I tested the speed in same location at different times
    • At a less populated place, I could stream videos at ease at 5:30 PM
    • Peak download speed experienced was 3.33 Mbps and the lowest was 0.01 Mbps (probably due to a distant 3G BTS).
  5. As TelecomTALK readers have always noted in comments, Airtel’s 2G speeds seemed to be better when compared to BSNL’s! For instance, a twitter timeline refresh would require several retries on BSNL 2G, while on Airtel 2G it was fairly quick and no retries were necessary.

Here is a map showing locations where 3G speeds were measured. You can download the KML file for offline viewing (through the file menu on Drive Viewer) in Google Earth – online viewing on Google Maps might not show the associated attributes.

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On Google Earth

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Some tweets outlining my experience

Suggestions to Airtel

  1. At present Airtel 3G is one of the most expensive in the market. Airtel must ideally think about deploying a least-cost network to bring down expenses and hence tariffs.
  2. As noted above, different speeds were experienced in populated places at peak times. The situation will only worsen as more and more people switch to 3G. Hence Airtel or any other operator needs to commission adequate infrastructure.

So readers, what do you think about this analysis? How do you think we can improve?

Thanks to Airtel Delhi and Airtel AP for providing us this opportunity. We also appreciate instant responses received from @Airtel_Presence during this review.

We look forward to reviewing other 3G networks in coming days!

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Narendra
Narendra

Hi Team, The 3G inter is working worst here while roaming. Even in the my State AP it gets disconnect, and gives problem for more than 30 min. Which is unacceptable. Also when calling the customer care there is not proper feed back. I called 3rd May and created a complaint (61684448) for the same. The customer care guy told me i will be getting call within 24 hours. On next day when i called was just told by Anurag Gupta(Customre care representative) that the issue will be resolved till 11th may. I just want to disconnect my internet service.… Read more »

vishal
vishal

Please compare airtel vs idea in Delhi in all aspects 3g,2g,network

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