Loop Mobile Launches Experience Store & Zero Wait Customer Service

By December 22nd, 2010 AT 6:04 PM

Loop Mobile Launches Experience Store & Zero Wait Customer ServiceLoop Mobile today announced the launch of its first and largest experience store in Mumbai at Inorbit Mall, Vashi.

The Loop Mobile Gallery is a first of its kind on-ground mobile service store with latest state of the art features and unique services.On the same day, Loop Mobile announced its Going for Great Challenge by creating new benchmarks in service delight.

Loop Mobile redefines customer delight with 2 Promises all subscriber calls will be answered within 10 seconds on IVR and any service would be activated within 15minutes.

In case of any deviation, subscribers would be entitled to a money back offer or FREE Cafe Coffee Day voucher.Loop Mobile’s experience store is designed to allow customers to explore unlimited opportunities in the world of Value Added Services.

Going for Great Challenge Loop Mobile is the 1st operator in the country to create new service benchmarks addressing some pain areas for mobile subscribers today, Loop Mobile takes one step forward by introducing 2 Promises which shall redefine the mobile experience for all its over 3million subscribers in Mumbai.

Mr. Sandip Basu, CEO, Loop Mobile (Left) is accompanied by Mr. Sumeet Badlaney, VP-Customer Service Delivery
Mr. Sandip Basu, CEO, Loop Mobile (Left) is accompanied by Mr. Sumeet Badlaney, VP-Customer Service Delivery

These 2 promises are as follows:

o All subscriber calls on IVR will be answered in 10 seconds flat

o Any service activation request would be done in 15minutes flat.

If the above is not complied Loop Mobile is ready to give money back or a FREE Cafe Coffee Day Voucher.

A Happy Geek and a Network Research Engineer with a really cool day job…

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Dear I am the very first few who got BPL mobile service in 1995 & since then I have been OK using this service reasonably well . But I find in last few years 3 yrs or so the services are too too bad & dissatisfying , frustration.People managing the mobile Galleries in Loop are too argumentative /hostile -be that Loop mobile or Airtel . Recently I was at S’pore Airshow & on 12th/13th Feb they have charged me about Rs 23000/- though I have not used at-all www at-all & this looks like some kind of collusion / fraud… Read more »

Sanjay Pawar

Last Few month I am writing mail to them but no reply & what is the use Dear All Sub : My Loop Number 9821494858 Just to remind & please find the attachment Since 3 Month I am trying to get my SIM Card Back & every time same old Store These people are Frustrated • Mr. Vinod & One of Manager – 67677737 (My Life was cool & these people started problem) Note: I have Lost My SIM Card and amount has paid as per process • Borvali W Miss Rachna & cell No 9870333819 ( Branch you should… Read more »

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