Indian technology services and consulting company Infosys has announced the development of new Gen AI experiences and solutions aimed at enhancing operational efficiency, optimising customer experiences, and accelerating digital transformation for clients throughout 2024 by leveraging its artificial intelligence (AI)-first offerings and solutions. Throughout the year, Infosys has made several developments and announcements related to AI. Here's a quick 2024 year-in-review of the AI announcements made by Infosys:
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1. European Firms Struggle to Generate Value from Generative AI, Yet Will Double Spending in 2024
Before we dive into the announcements from January 2024, let's take a moment to highlight a report released by Infosys on December 5, 2023. It forecasts that European companies will increase their investments in Generative AI by 115 percent in 2024, reaching USD 2.8 billion. These investments are based on projections for Year 2024.
However, the report also noted that the pace of investment is slower than in North America, where spending is expected to reach nearly USD 6 billion. This more cautious approach is largely due to concerns surrounding ethics and bias, driven by the more regulated European market. For the Generative AI Radar 2023 – Europe report, the Infosys Knowledge Institute (IKI) surveyed 1,000 respondents from companies across 11 Western European countries (Belgium, Denmark, Finland, France, Germany, Iceland, Luxembourg, Netherlands, Norway, Sweden, and the United Kingdom).
Balakrishna D R (Bali), Executive Vice President and Global Head of AI and Industry Vertical at Infosys, said "Generative AI is driving phenomenal transformation across industries, and investment is happening at a rapid pace."
2. Infosys Brings AI-First Technologies to Centre Court for a More Immersive Australian Open 2024 Experience
On January 24, Infosys announced an expansion of its AI footprint at the 2024 Australian Open (AO), introducing generative AI technologies for fan engagement, player performance, and digital content creation.
In its announcement, Infosys stated that it is leveraging its AI-first set of services and solutions, including Infosys Topaz, to enhance the AO experience. Infosys Topaz is providing the large language models and cognitive core necessary to accelerate Tennis Australia's AI journey.
Andrew Groth, Executive Vice President, Asia Pacific, Infosys, said, "This year, we are leveraging Infosys Topaz to bring a host of AI-first experiences to serve players, fans, and the media, and shape the future of the game."
3. APAC Businesses Expected to Nearly Triple Spending on Generative AI to USD 3.4 Billion in 2024
An Infosys research report released on January 27 forecasts that companies across Asia-Pacific (APAC) will rapidly increase investments in generative AI (GenAI), entering a more advanced stage of maturity. Although APAC companies currently lag behind their North American counterparts in GenAI spending, the research predicts the region will see the biggest increase – 140 percent – in the coming year. This translates to an estimated USD 3.4 billion to be invested across Australia, New Zealand, China, Japan, India, and Singapore.
Infosys stated that its Generative AI Radar APAC report includes insights from interviews with business leaders and AI practitioners, along with a survey of 1,000 respondents from these six countries.
Andrew Groth, Executive Vice President, Asia Pacific, Infosys, said: "Generative AI is clearly a transformative technology. Although company leaders across APAC have been more cautious than companies in the rest of the world, they are set to outpace firms in other regions. Additionally, they are already delivering more value from their spending on generative AI. To continue to make the most of this technology and to become AI-first organisations, they should focus on talent development and making AI more accessible through a platform ecosystem."
4. Infosys to Power Musgrave's IT Operations with AI and Cloud Solutions
On January 31, Infosys announced a seven-year strategic collaboration with Musgrave, Ireland's food retail, wholesale, and foodservice company. The partnership will focus on automating Musgrave's IT operations using Infosys' AI and cloud solutions, including Infosys Topaz (AI-first services and platforms) and Infosys Cobalt (solutions for accelerating cloud adoption).
This collaboration will help Musgrave improve customer and retail partner experiences while boosting operational efficiencies. Infosys will integrate AI, machine learning, knowledge management, and cognitive automation to enhance Musgrave's enterprise intelligence.
Also Read: Infosys Expands Collaboration with Microsoft to Accelerate Generative AI Adoption
5. Infosys Launches Responsible AI Suite
On February 27, Infosys announced the launch of its Responsible AI Suite as part of its Infosys Topaz platform. The suite is designed to address the growing concerns surrounding the ethical dimensions of AI, including issues like privacy, security, and bias. As enterprises worldwide grapple with these challenges, the suite aims to help organizations innovate responsibly while maximizing the return on their AI investments.
The Responsible AI Suite, built around the Scan, Shield, and Steer framework, includes over 10 offerings. This framework aims to monitor and protect AI models and systems from risks and threats, while enabling businesses to apply AI responsibly.
The suite includes:
- Scan: Solutions to assess AI risks, vulnerabilities, and legal obligations. For example, RAI Watchtower helps monitor threats and compliance status across AI projects.
- Shield: Tools to ensure safe AI practices across the lifecycle, with specific solutions for AI security, such as GenAI Guardrails to moderate generative AI inputs and outputs.
- Steer: Advisory services that assist with AI governance, including strategy formulation, legal consultation, and contract reviews.
The suite is supported by the Responsible AI Coalition, a network of technology partners and thought leaders working to establish industry standards for responsible AI. This coalition will also facilitate collaboration with startups, cloud providers, and policymakers.
Balakrishna D R (Bali), Executive Vice President, Global Services Head, AI and Industry Verticals, Infosys, said, "Responsible and ethical AI deployment is a business imperative as technology evolves. At Infosys, we recognize the critical need for fostering responsible AI and not merely as a set of principles but as actionable steps. Infosys Topaz Responsible AI Suite is a significant stride in helping our clients better manage their AI-first journey. Together with the Infosys RAI office, we affirm our commitment to advancing the ethos of responsible AI, providing enterprises with the necessary tools and expertise for ethical AI implementation."
6. PROG Holdings Taps Infosys for Next-Gen AI and Cloud Capabilities
PROG Holdings, the fintech company behind Progressive Leasing, Vive Financial, Four Technologies, and Build, announced a collaboration with Infosys on March 1, 2024, to enhance its technology operations as part of its cloud and AI-focused modernization efforts. This partnership will help PROG Holdings achieve operational efficiencies, accelerate technology enhancements, and improve its speed to market.
Infosys will provide advanced digital services and leverage its AI and cloud capabilities to assist PROG Holdings in evolving its customer- and partner-facing technologies. This collaboration is expected to widen PROG Holdings' leadership in the virtual lease-to-own market.
Dennis Gada, Executive Vice President and Global Head of Banking and Financial Services at Infosys, said, "We are excited to bring robust domain knowledge along with transformative AI capabilities using Infosys AI solutions like Infosys Topaz and a cloud-first digital foundation to help PROG Holdings increase market share of the virtual lease-to-own market.
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7. Infosys and ATP Tour Renew Collaboration to Drive AI and Sustainability in Tennis
Infosys announced on March 06, 2024, the renewal of its digital innovation partnership with the ATP Tour for another three years, extending until 2026. This partnership will continue to harness Infosys' expertise in AI, Data Analytics, and Cloud technologies to enhance the fan experience and player performance in professional tennis.
Since the partnership began in 2015, Infosys said it has introduced several digital innovations, such as revamping the ATP PlayerZone intranet, launching the ATP Tour fan app, and integrating several AI-powered features through the Infosys Topaz platform at the ATP Stats Center. These innovations have boosted live match viewing and tennis data analysis, contributing to a 50 percent year-on-year increase in traffic to the ATP website's stats section and 5.7 million digital engagements globally, according to Infosys.
Daniele Sano, ATP Chief Business Officer, said, "We're thrilled to renew our partnership with Infosys until 2026. Over the years, Infosys' expertise in AI, technology and sustainability has yielded groundbreaking digital innovations that have elevated experiences for players and fans, and also grow the global tennis fan base.
Sumit Virmani, EVP and Global Chief Marketing Officer, Infosys, said, "We are enthusiastic about the next phase of AI-powered digital innovations, driven by Infosys Topaz, which will demonstrate to all our stakeholders how we can amplify the potential of this sport, especially through AI."
8. Infosys Brings AI to Handelsblatt Media Group’s Economic Reporting
Infosys announced on March 27, 2024, that it has entered into a strategic collaboration with the Handelsblatt Media Group, a German media company specializing in business and financial information. As the AI and Digital Innovation Partner, Infosys will apply its expertise in digital technology to enhance Handelsblatt's storytelling, making complex economic and financial information more accessible and engaging for its audience.
In the first year of the partnership, Infosys will work closely with the Handelsblatt Research Institute (HRI) to leverage Infosys Topaz, an AI-first suite of services using generative AI. The goal is to enhance HRI's reports on global economic and financial topics by incorporating AI-driven features such as chat functionality, text translation, text-to-speech, and automatic data updates. These innovations will transform HRI's reports into more interactive, immersive, and easily consumable content.
Jan Kleibrink, Managing Director, Handelsblatt Research Institute, said, "We are excited to collaborate with Infosys to offer cutting-edge, AI-enabled trend reports. One of the core tasks of the Handelsblatt Research Institute is to present complex economic relationships and the results of scientific analysis to a broad readership. We achieve this with texts of the highest journalistic quality and visual storytelling based on high-quality infographics. With Infosys as our AI and digital innovation partner, we now move to the next level of digital storytelling that is powered by AI."
Ashiss Kumar Dash, EVP and Global Head – Sustainability, Services, Utilities, Resources and Energy, Infosys, said, "We are delighted to become the AI and digital innovation partner of an organization that is known for its in-depth research reports on economy and finance. By leveraging our Generative AI capabilities, through Infosys Topaz, Handelsblatt Media group will redefine the storytelling experience for complex reports in journalism and making them more accessible to the public."
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9. Infosys and Intel Expand Collaboration to Accelerate AI Adoption Across Global Enterprises
Infosys and Intel announced on April 10, 2024, that they are expanding their collaboration to help global enterprises accelerate their AI adoption while ensuring cost-effectiveness, performance, and responsible AI design. As part of this partnership, Infosys Topaz, Infosys’ AI-first platform, will integrate Intel’s solutions, including Intel Xeon processors, Intel Gaudi accelerators, and Intel Core Ultra processors. This integration will enable businesses to effectively incorporate generative AI technologies into their operations and adhere to the evolving standards for responsible AI, the companies said.
In addition to providing AI solutions, Infosys will leverage Intel’s AI training resources to enhance its workforce capabilities. This will enable Infosys to deliver AI expertise to its global client network across various industries.
Balakrishna D R (Bali), Executive Vice President, Global Services Head, AI and Industry Verticals, Infosys, said, "Infosys has embraced an AI-first strategy to deliver advanced AI services to clients seeking to unlock significant business value across their operations. The Infosys Topaz offerings and solutions seamlessly complement Intel's core stack and its 'AI Everywhere' strategy. By combining our strengths, we are helping enterprises on their journey to become AI-first and accelerate business value with our industry leading AI solutions."
Christoph Schell, Executive Vice President and Chief Commercial Officer, Intel Corporation, said, "Customers and developers are looking for competitive TCO and time-to-value AI solutions to scale and win. Our approach in bringing AI everywhere is by supporting an open AI software ecosystem and accelerating the adoption of Intel Xeon and Gaudi accelerators for Gen AI use cases."
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10. Infosys Achieves ISO 42001:2023 Certification for Responsible AI Management
Infosys announced on on May 7, 2024, that it has received ISO 42001:2023 certification, the world's first international standard for AI management systems (AIMS), from TUV India, part of the TÜV Nord Group. This certification positions Infosys as one of the first IT services companies globally to achieve this milestone, recognising the company's efforts in fostering responsible AI practices and ensuring compliance with regulatory requirements.
The certification is part of Infosys Topaz Responsible AI Suite, a comprehensive set of offerings built around the Scan, Shield, and Steer framework, designed to mitigate AI risks and ensure responsible deployment of AI systems. This framework enhances efficiency and accountability in AI initiatives, helping businesses to apply AI responsibly across their operations.
Manish Bhuptani, Managing Director of TUV India (TUV Nord Group), said, "Infosys has set a new benchmark for excellence and commitment to AI innovation. This certification not only underscores their dedication to quality and compliance but also reinforces their leadership in leveraging AI responsibly. TUV India (TUV Nord Group) is honored to have supported Infosys in this significant milestone and looks forward to continued collaboration in shaping the future of AI-driven solutions."
Rahul R Nayak, Associate Vice President – System Certification, Training and Sustainability, TUV India (TUV Nord Group), said, "TUV India congratulates Infosys on being certified to Artificial Intelligence Management System based on ISO 42001:2023."
Balakrishna D R (Bali), Executive Vice President, Global Services Head, AI and Industry Verticals, Infosys, said, "We are delighted to have received the ISO 42001:2023 certification. This achievement underscores our commitment to ethical and responsible use of artificial intelligence. The certification not only distinguishes us but also serves as a guiding beacon for our clients and stakeholders in navigating AI-related risks adeptly. With this certification, Infosys is poised to continually foster constructive transformations in the world of AI, championing Responsible AI principles."
11. Infosys and ServiceNow Expand Partnership to Revolutionise Customer Experience with Generative AI
Infosys and ServiceNow announced on May 7, 2024, an expanded collaboration to transform customer experiences using generative AI-powered solutions. The partnership, unveiled at ServiceNow's Knowledge 2024 event, combines ServiceNow's Now Assist GenAI capabilities with Infosys Cobalt, a platform designed to accelerate cloud-powered enterprise transformation.
The collaboration aims to drive productivity, efficiency, and enhanced user experiences by integrating AI into key business processes across industries such as telecom, financial services, manufacturing, and retail. As part of the initiative, Infosys will invest in training, certifying over 3,500 employees with ServiceNow GenAI skills.
Key highlights of the collaboration include:
- Development of industry-first AI-powered solutions through Infosys Cobalt and ServiceNow Now Assist.
- The creation of the Pro Plus BOT factory, offering over 100,000 AI-powered chatbots to accelerate customer adoption of generative AI.
- Introduction of next-generation applications within the Infosys Enterprise Service Management (ESM) Café, enhancing ServiceNow's offerings with AI.
Projected improvements for customers, such as 20 percent better operational efficiency, 5x faster response times, and 30 percent reduction in implementation timelines.
The collaboration is currently enabling customers such as Carrier, a company in high-technology heating, air-conditioning, and refrigeration solutions, to address key business problems, including poor user experience, underutilized AI-based platform capabilities, and isolated processes, Infosys said at the time of the announcement.
"The combination of ServiceNow GenAI capabilities with Infosys' industry expertise is a prime example of how our partners are integral to driving digital transformation forward for more organizations," said Erica Volini, Senior Vice President, Global Partners and Channels at ServiceNow. "Our longstanding collaboration with Infosys demonstrates the potential for our ecosystem to yield real, impactful results for customers. We are helping shape the future of GenAI's impact on enterprise productivity, with skills training for being a key success factor in ensuring our workforces are futureproofed for GenAI."
"Infosys and ServiceNow are deeply committed to delivering exceptional customer experience for our clients. This collaboration further strengthens our relationship by bringing together ServiceNow's Now Assist GenAI solutions with Infosys Cobalt, in addition to our expertise in digital transformation and generative AI capabilities," said Anant Adya, Executive Vice President and Service Offering Head, Infosys. "Together, we have developed next-generation industry solutions that address tough challenges across sectors. These solutions leverage generative AI to automate tasks, personalize experiences, and unlock new levels of efficiency and innovation for our clients."
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12. Infosys Enhances Formula E with AI-driven Fan Experiences and Carbon Tracking
Infosys announced on May 9, 2024, that it has entered into a three-year partnership with the ABB FIA Formula E World Championship as its official Digital Innovation Partner. The collaboration will focus on three core areas: fan engagement, technology innovation, and environmental sustainability.
Key aspects of the partnership include:
- Fan Engagement and Personalization: Infosys will build an AI-powered Fan Customer Data Platform to engage 500 million fans by 2030, offering deep insights and personalized experiences for Formula E's growing global fan base.
- In-race Insights and Driver Statistics: By leveraging Infosys Topaz, the collaboration will provide real-time race analytics and driver statistics, enhancing the fan viewing experience with instant, data-driven insights.
- Sustainability Reporting: To support Formula E's carbon reduction goal of 45 percent by 2030, Infosys will enhance the sustainability data management tools, using AI to improve accuracy, reliability, and traceability of carbon reporting, setting new standards in sustainability assessments for the championship.
Sumit Virmani, EVP AND Global Chief Marketing Officer, Infosys, said, "Infosys has built and nurtured several strategic sports collaborations globally. We are now delighted to partner with Formula E, a visionary motorsport series, that shares our passion for sustainability and AI-led innovation. This strategic collaboration will showcase our AI, digital, and analytics prowess, elevating the fan experience, while enhancing Formula E's sustainability goals."
13. Infosys and SAP Emarsys Leverage AI and Cloud to Deliver Seamless Customer Journeys
Infosys announced on May 15, 2024, a collaboration with SAP Emarsys, a cloud-based omnichannel customer engagement platform, to help businesses create impactful marketing campaigns and enhance customer experiences. The partnership leverages Emarsys' customer engagement platform and Infosys Cobalt, a suite of services and solutions that accelerate cloud transformation for enterprises.
"By harnessing AI capabilities of the platform and Infosys Topaz, an AI-first set of services, solutions and platforms using generative AI technologies, businesses can unlock the value of data from across organizational silos to enable data driven insights and predictive analytics to boost revenue growth," Infosys said.
14. Infosys Collaborates with Telstra for AI-led Engineering Transformation
Infosys announced on May 16, 2024, a multi-year strategic collaboration with Telstra, Australia's telecommunications and technology company, to accelerate its software engineering and IT transformation. This partnership, built on a longstanding relationship, aims to support Telstra's company-wide strategy and enhance its customer experience.
Key aspects of the collaboration include:
- AI and Cloud Integration: Infosys will leverage its AI-first suite (Infosys Topaz) and cloud services (Infosys Cobalt) to provide a strong engineering backbone, simplifying Telstra's technology landscape and driving its transformation into an innovation-led enterprise.
- Modern Product Engineering: Infosys will introduce modern product engineering practices, aiming to enhance both customer and employee experiences.
Kim Krogh Andersen, Group Executive, Product and Technology, Telstra, said, "As we approach the tipping point of Generative AI and an avalanche of digital adoption, strategic partnerships with global leaders such as Infosys are critical to support our shared ambitions for digital leadership."
Salil Parekh, Chief Executive Officer, Infosys, said, "Infosys has a long-standing association with Telstra supporting its many evolutions over the last two decades and we're excited to work with them on the next chapter of this journey. By leveraging Infosys Cobalt and Infosys Topaz, we can help Telstra accelerate its strategy for growth."
Anand Swaminathan, Executive Vice President and Global Industry Leader, Communications, Media, and Technology, Infosys, said, "Telstra and Infosys stand as trailblazers in technological innovation, united by a shared vision. This collaboration underscores our commitment to delivering innovative cloud and AI-led solutions that will help position Telstra as a leader in this new era."
Also Read: Infosys Research Reveals Companies Anticipate Up to 40 Percent Productivity Gains from Enterprise AI
15. Infosys and FFT Launch AI Features for Roland-Garros 2024
Infosys, in partnership with the French Tennis Federation (FFT), announced on May 29, 2024, that it is introducing several AI-first innovations for the Roland-Garros 2024 tournament, marking the sixth year of their collaboration. The new features, powered by Infosys Topaz (an AI-driven suite), aim to enhance the digital experience for fans, players, coaches, and the media.
Key AI innovations include:
- RG Gen AI Poster Challenge: Fans can create their own artistic renditions of iconic Roland-Garros posters using Generative AI.
- AI Bracket Challenge: This challenge includes an AI-powered auto-predict feature to help fans complete their brackets, with the chance to win tickets to the 2025 edition and more.
Sumit Virmani, EVP and Global Chief Marketing Officer, Infosys, said, "The AI-first initiatives deployed at this year's Roland-Garros exemplify our commitment to not just enhancing the game using cutting edge technologies, but transforming how fans, players, and the media experience it. By leveraging our industry-leading, AI-suite of offerings, Infosys Topaz, we are proud to preserve the tournament's heritage while pushing the boundaries of application of AI and digital technology in sports."
16. Infosys Launches AI-Amplified Marketing Suite Aster
Infosys announced on June 18, 2024 the launch of Aster, a comprehensive suite of AI-amplified marketing services, solutions, and platforms designed to transform marketing strategies for B2B and B2C brands. The suite aims to deliver engaging brand experiences, improve marketing efficiency, and accelerate business growth, leveraging advanced technologies to increase ROI and customer engagement.
Infosys said that using Aster, global brands have realised up to 50 percent increase in repeat buyers, 30 percent improvement in the cost of marketing operations, and 40 percent increase in sales.
"In the era of AI-first enterprise transformation, CMOs have a unique opportunity to be the true C-Suite partner and orchestrator of value across the organization," said Sumit Virmani, EVP and Global Chief Marketing Officer, Infosys. "At Infosys, we count on AI to amplify our capabilities – deepen brand experiences while driving effectiveness and efficiencies. We know that Infosys Aster – the same AI-amplified services, solutions and platforms that delivers value for us – can transform marketing into the powerful growth engine CMOs need for it to be."
"AI presents immense value to marketers, from driving hyper personalization to promising enhanced efficiencies and effectiveness across insights generation, creative workflows, and customer support," said Peter Bendor-Samuel, Founder and CEO, Everest Group.
17. Infosys to Modernize TDC Net’s IT Landscape with AI-Driven Automation
Infosys announced on July 30, 2024, a partnership with TDC Net, a Danish digital infrastructure and connectivity provider, to transform TDC Net from a traditional infrastructure organization into a customer-centric technology company. This collaboration aims to modernize TDC Net's IT infrastructure, enhance the customer experience, and optimize IT and operational costs.
"Through this collaboration, Infosys will standardize and simplify TDC Net's IT systems by implementing AI-driven hyper automation while adhering to industry standard processes. This will help enhance business productivity by consolidating TDC Net's IT systems into fewer platforms," Infosys said at the time of the announcement.
18. Infosys Launches Meta COE to Accelerate Enterprise Adoption of Generative AI
Infosys announced on October 23, 2024 an enhanced collaboration with Meta, focusing on open-source generative AI innovation through Meta's Llama stack—a family of advanced open-source large language models. "Leveraging Meta's Llama stack, a family of open-source large language models and tools, Infosys is driving significant advancements in AI and fostering innovation across industries," Infosys said.
Infosys also unveiled a Meta center of excellence (COE) focused on accelerating enterprise AI integration while supporting internal adoption and contributions to open-source communities. This center will enable a large pool of talent on the Llama stack, develop industry-specific use cases, and collaborate closely with Meta to help customers seamlessly adopt the Llama stack. Additionally, as a part of the COE, Infosys launched a dedicated AI Experience Zone for Meta, at its Bengaluru campus.
As an early adopter and launch partner for Llama 3.1 and 3.2 models, Infosys said it is integrating these models into its Topaz AI suite. "An example of such innovation is the Llama-powered document assistant solution that helps review contracts faster and more efficiently, achieving significant productivity gains compared to traditional methods," Infosys said.
Balakrishna D R (Bali), Executive Vice President, Global Services Head, AI and Industry Verticals, Infosys, said, "The alliance with Meta underscores our unwavering commitment to pushing the boundaries of enterprise AI technology, including gen AI, and fostering innovation that spans industries. By integrating Meta's Llama family of models into Infosys Topaz, we are harnessing the power of collaboration and transparency to make AI accessible and impactful for all businesses."
Sandhya Devanathan, Vice President and Head, Meta India, said, "The integration of Llama within Infosys Topaz is a testament to the exciting possibilities of AI to drive innovation and empower businesses to harness the full potential of AI in transforming their operations. Open-source models like Llama are set to revolutionize enterprises, fast-tracking their digital transformation, enabling them to scale, innovate, and compete globally."
19. Infosys Collaborates with University of Cambridge to Establish an AI Lab in London
Infosys announced on October 23, 2024, the expansion of its global Living Labs network with the launch of a state-of-the-art facility in London, along with a strategic collaboration with the University of Cambridge to establish a new AI Lab. These initiatives are aimed at driving innovation, fostering enterprise digital transformation, and promoting cutting-edge research in artificial intelligence.
A key focus at the Living Labs will be Enterprise AI, where clients can witness AI-driven digital transformation in action. The London Living Labs and the AI Lab are housed within Infosys' new state-of-the-art premises spread over 25,000 square feet with a capacity for 200 employees.
Tarang Puranik, EVP and Head of Delivery for Europe, Infosys, said, "Our Living Labs in London will help enterprises adapt to rapidly changing business cycles and accelerate their digital transformation journey with strategic innovations leveraging Infosys Topaz and Infosys Cobalt."
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20. Infosys Unveils New Small Language Models Powered by Nvidia AI Stack
Infosys announced on October 24, 2024, the launch of two new small language models—Infosys Topaz BankingSLM and Infosys Topaz ITOpsSLM—developed using Nvidia's AI Stack. These models are tailored for specific industries and designed to help businesses scale and implement enterprise AI more efficiently.
The small language models utilize general and industry-specific data, enhanced by Nvidia's AI Enterprise and AI Foundry in collaboration with Sarvam AI. Infosys offers these models as part of their pretraining-as-a-service and fine-tuning-as-a-service solutions, enabling businesses to develop customized AI models in compliance with industry standards.
The models are integrated with Infosys Finacle (banking solutions) and Infosys Topaz (AI-driven business and IT operations) to offer industry-specific AI capabilities.
The AI Experience Zone, launched as part of the center of excellence, showcases these capabilities and fosters co-innovation across sectors such as telecommunications, retail, and financial services.
Balakrishna D R (Bali), Executive Vice President, Global Services Head, AI and Industry Verticals, Infosys, said, "As we further our enterprise AI journey with Nvidia, our focus is now on delivering foundational small language models as services for businesses to build on. By integrating the Nvidia AI stack with Infosys Topaz, we are taking advantage of very advanced enterprise AI capabilities to tackle unique business challenges, enhance operational efficiency, and deliver bespoke solutions that drive business value for our clients. Our dedicated center of excellence ensures continuous innovation and establishes Infosys as a preferred partner for our clients' AI-powered transformation."
Jay Puri, Executive Vice President, Worldwide Field Operations, Nvidia, said, "Generative AI and the recent advancements in agentic and physical AI are ushering in a new era of innovation and productivity for enterprises worldwide. Nvidia's full-stack AI platform combined with Infosys Topaz empowers businesses to build and deploy custom AI applications that will transform industries, helping businesses unlock their full potential."
21. Infosys Launches Google Cloud Center of Excellence to Drive Enterprise AI Innovation
Infosys announced on December 17, 2024, the launch of a Google Cloud Center of Excellence, powered by Infosys Topaz, aimed at fostering enterprise AI innovation. This center is designed to facilitate co-creation and help businesses leverage generative AI for transformative growth.
By combining Infosys Topaz AI capabilities and Infosys Cobalt cloud capabilities with Google Cloud’s generative AI technologies, the center will create an environment where enterprises can co-create customized solutions in areas like contact center AI, software development lifecycle, agentic AI, speech-to-speech, text-to-image, and application modernization, Infosys said.
Balakrishna D R (Bali), Executive Vice President, Global Services Head, AI and Industry Verticals, Infosys, said, "The strengthened collaboration with Google Cloud represents a strategic alignment in our mission to lead enterprise AI innovation. Combining the expertise of Infosys Topaz AI offerings with Google Cloud's leading technologies, we are empowering enterprises to harness the real power of generative AI through collaboration and co-innovation.
Victor Morales, Vice President of GSI and Consulting Partnerships, Google Cloud, said, "The center of excellence is a testament to our strong collaboration and dedication to helping businesses innovate with breakthrough solutions powered by generative AI."
As a part of the center of excellence, Infosys also launched a dedicated AI Experience Zone at its Bengaluru campus. The zone is designed to enable enterprises to experience transformative AI-powered solutions developed by Infosys Topaz in collaboration with Google Cloud.
