Exclusive: BSNL all set to Offer Better Email Facility for Broadband Customers. TelecomTALK Effect?

Sometime ago we had written about BSNL and its 50 MB email storage for broadband customers. If we go by comments posted on the article that seemed to be the mailbox size for paying corporate customers as well! In that post we had voiced our opinion that there is no specific reason to choose BSNL as a primary email service provider.

TelecomTALK Effect?

BSNL Email boxAll this poor experience is set to be a thing of the past in the near future with BSNL all set to migrate email services to a new platform. We learnt from our exclusive sources that this migration is in advanced testing and deployment stages! While we are yet to receive concrete information on what exactly will be seen in the new platform, we would like to publish our expectations in the form of a wishlist here.

  1. User Experience is the king: For subscribers to opt for BSNL as their primary email service provider and hence for BSNL to be successful, the new platform must offer great user experience. A rich intuitive user interface is a must.
  2. Security: BSNL and several Government websites have a bad reputation of being hacked. Users must be able to trust BSNL with private and confidential data. Therefore, security must be given utmost priority. Measures like two-factor authentication would help build user trust.
  3. Enterprise Segment: BSNL email service is preferred across small and mid-level enterprises. BSNL must offer easy service management and upgrade options to enterprise customers. Dedicated customer support teams are a must for enterprise.
  4. Custom Domain: Many new age customers own web domains of their own. Such customers also wish to use their own domain for personal branding. BSNL could allow people to use a custom domain in place of bsnl.in. This facility can be offered for free to few email accounts and can be made paid for enterprise customers.
  5. Better Integration with BSNL Products: Services like SMS alerts to BSNL Mobile customers for free and others at a price would be a crowd puller in Enterprise category.
  6. Mobile Application: Now when the whole world is going mobile, BSNL must offer the same seamless service through a mobile app.
  7. Open the Service to Wireless Segment and non-BSNL Customers: While it is great to offer better services to broadband customers, BSNL can easily expand the subscriber base by allowing general public (non-BSNL customers) to use the platform at a price. Any subscriber (particularly enterprise) loves great platforms. BSNL customers in the wireless segment, particularly 3G customers who pay a premium over wired broadband must be given access to the same platform for free.

Our wishlist may or may not be in sync with BSNL’s current plans. All the above can’t be implemented in a matter of days and would require proper planning. Let’s hope BSNL takes note of this and considers providing even better features than what we have outlined above.

Questions to Readers

Are you using BSNL’s email services? How is your experience with them – ease of access, downtimes etc.? What do you wish to see in the new platform? Let us know.

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18 Comments on "Exclusive: BSNL all set to Offer Better Email Facility for Broadband Customers. TelecomTALK Effect?"


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April 24, 2014 11:01 am 11:01 AM

LOL @ BSNL Email
Why are they EVEN trying? It gonna be a epic fail.
Gmail VS. BSNL? lol no pls
Google fiber Vs BSNL [email protected]?
This article made my day. Nice jokes there..

April 25, 2014 8:31 pm 8:31 PM

why u compare with BSNL ADSL vs Google Fiber. Compare it with BSNL’s VDSL, BSNL’s Fiber.

April 26, 2014 11:53 pm 11:53 PM

Bro, BSNL fiber connection is just on paper. Even they have infrastructure, they won’t give you connection telling that it is not feasible. So ADSL is only the usable thing.Fibre is just for the “Fibre” name. Whereas Google is fibre only. Anyways, my point was not to directly compare it with google’s net but I just want to know that how can BSNL compete with giants like Gmail which already give you gigs of storage. 🙂 :/

Pravat Kumar Das
April 27, 2014 12:48 pm 12:48 PM

I want to know, Like me all are using Yahoo, Gmail and other email from 8 to 10 years in same address free of cost. Can BSNL give us this facilities after disconnect of Broadband ? Plz tell me.

Pravat Kumar Das
April 27, 2014 12:42 pm 12:42 PM


Bandhan Preet Singh
April 26, 2014 11:02 am 11:02 AM

Very Good reply ARUL. 😉

April 24, 2014 9:25 am 9:25 AM

I don’t even know my dataone email address.. 😀

April 23, 2014 12:27 pm 12:27 PM

Surprised to see this article. Does anyone care for e-mail facility from BSNL in this age of Gmail.com and Outlook.com !!! Forget about Android and iOS apps and cloud storage they offer, can BSNL ever catch up even 50% of features and speed Gmail is offering ???? Lots of things can be written but to me it is wastage of time and energy…

April 29, 2014 11:56 pm 11:56 PM
Really surprised to see a comparison between the telecom giant and an email service provider…how could u even do that????????????? First u should know that speed of Gmail which u are wowing is by getting the juice out of this telecom giants network.So first thanks to these telecom providers.Without them this gmail,facebook,whatsapp……everything is impossible. Second its upto each individual to choose which email provider to use.With gmail u are simply giving the right of ur mails,files,documents,images…to gmail instead of free service.And like snowden say obama can watch u… By using bsnl email service atleast u can have that confidentiality of… Read more »
Pravat Kumar Das
April 30, 2014 2:51 pm 2:51 PM

BSNL provide Email facility with broadband connection. But how many % are using this email. If % is low then why they are not using this ? BSNL should think about this.
I am using Yahoo mail continuing ten years. same address provide my friends and official work. If I use bsnl mail can I get this facilities ?
Next thing is who see my mail Obama or Osama not matter.
Another thing is Web Hosting. BSNL have no marketing regarding same.

May 1, 2014 12:33 am 12:33 AM

That’s up to u.if u have no value for ur content u can use the same.