Direct to home (DTH) operator Dish TV has joined hands with Concentrix Corporation to further enhance its business services for its premium customers. Dish TV has 12.1 million net subscribers in India.
This collaboration will bring together Dish TV’s innovative offerings and revolutionary features with the world class customer engagement expertise of Concentrix, a global leader in high-value business services.
The choice to partner with Concentrix Corporation comes as a result of explosive growth in the Dish TV client base, and recognition of the high volume of customers who desire HD channels and require a higher level of service.
“Concentrix offers deep domain expertise, innovative technologies and a holistic approach to customer engagement that is fully in line with Dish TV’s driving purpose to provide “Service with a Passion”. This is an ultimate move made towards ensuring customer engagement and satisfaction,” said Salil Kapoor, Dish TV chief operating officer.
“We are thrilled to partner with Asia’s largest DTH Company in delivering a premium customer experience to Dish TV subscribers. Through our customer engagement services, technology, analytics and more, our aim is to add value to every customer interaction,” said Anuj Kumar, Concentrix general manager – India domestic.