Andrew Bonwick
Vice President of Product Development at Relm Insurance
Madhav Sheth
CEO of Ai+ Smartphone
Varun Kashyap & Sridevi Reddy
Co-Founders, Zithara.ai
Transforming Indian Offline Retail and Customer Engagement Using AI


Bharat Sanchar Nigam Limited (BSNL) Kerala circle recently confirmed that its customers (exclusively) can access international roaming in the United Arab Emirates (UAE) without changing their SIM card. This is applicable to both prepaid and postpaid mobile customers of the state-run telecom operator. This is possible due to BSNL’s partnership with Etisalat, a UAE-based telecom operator. BSNL has said that this is exclusive to the customers from Kerala. This means that BSNL customers in the other licensed service areas (LSAs) apart from Kerala should be careful as this may not work for them.
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There are two international roaming (IR) special tariff vouchers (STVs) that users can recharge with to get the benefits of being connected in UAE with a BSNL SIM. These two plans cost Rs 57 and Rs 167. The Rs 57 plan comes with a service validity of 30 days while the Rs 167 plan comes with a service validity of 90 days. The benefits of these plans are activation and extension of BSNL prepaid mobile.
For BSNL Kerala customers who are in any doubt or have queries can reach out to the telco’s international roaming helpdesk at this number – 9495024365. Further, users can email the telco at irkeralacc@bsnl.co.in.