A Quick Look Into BSNL Karnataka’s Prepaid Self-Care Portal

BSNL Karnataka has always been a front runner in offering new services and logging into new platforms like twitter to serve customers. The prepaid self-care portal is one such initiative that offers nice features for GSM consumers. The site has been up and running for few months now and I am writing this quick review after experiencing different features there.11112014_20:48:22

Available facilities

The site allows consumers to enjoy the following facilities:

  1. Viewing current status of registered prepaid numbers – information like validity, free SMS count, active STV details etc.11112014_20:43:03
  2. Previous recharge records
  3. An up-to-date list of all types of vouchers including special offers provided by BSNL Karnataka11112014_20:42:35
  4. Facility to block/unblock numbers
  5. Recharge through voucher PIN or existing prepaid balance. Plan voucher recharges are also allowed
  6. Ability to register and de-register numbers

The site is well designed and the features work flawlessly. Security is also well taken care of – registration of new numbers can be done only through OTPs and recharges through prepaid balance also requires OTP that would be sent to that number.


A good effort from BSNL Karnataka and we wish to see similar offerings from other BSNL Circles. A similar offering exists for North Zone subscribers but we could not test it.

Access BSNL Karnataka Selfcare: http://gsmprepaid.genext.bsnl.co.in/

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20 Comments on "A Quick Look Into BSNL Karnataka’s Prepaid Self-Care Portal"


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August 21, 2015 4:23 pm 4:23 PM

Selfcare website is dead from February. Multiple attempts to get the info, complain concluded none of the BSNL staff know about this selfcare portal. They absolutely have no information.

August 21, 2015 6:25 pm 6:25 PM

This portal is created by BSNL Inhouse team talents of Karnataka BSNL. But unfortunately the PREPAID Intelligent Network is shifted to Trichy not in control of BSNL Karnataka for whole south india. These officials are not getting permission to integrate this in house developed Portal with this new system because of inter circle delay/new vendor (Alcatel Lucent) side politics. Thats why this Gre8 effort taken Team in very sad to re open this Portal with new network… 🙁

May 26, 2015 5:27 pm 5:27 PM

the website gsmprepaid.genext.bsnl.co.in is not working for past many days due to server problem.

I wonder when BSNL will set it right.

There is no one to ask them.

Sridhar Rao
April 17, 2015 7:31 pm 7:31 PM

Like many government services, this one too is not working anymore. It was good while it lasted.