Airtel Speedtest Issue: Reliance Jio Claims Contamination in Primary Data Collected by Ookla in India

Mukesh Ambani-led Reliance Jio on Wednesday claimed that Ookla’s clarification on Speedtest methodology proves that its submission that there is a clear contamination in primary data collected by Ookla in India, where nearly 90 percent of smartphones are dual SIM devices.


“With reference to the issue of the fundamental flaw in Ookla’s Speedtest methodology which Jio has pointed out repeatedly, we note that Ookla has now admitted to ‘limitations’ in its application and that it “does not always indicate the actual data provider in devices with multiple SIMs,” a Jio spokesperson said in a statement issued on Wednesday.

Jio spokesperson added that any results that are based on incorrect and contaminated primary data cannot be definitive, only probabilistic.

“It is a travesty that such results are being passed off as “official” results by a market-leading operator. We will continue to expose such misleading practices and raise it at suitable forums,” the spokesperson added.

Explaining its stand, Ookla on Wednesday said that the carrier displayed in the Speedtest Android application is based on the “Active Carrier” value returned by the device.

“Due to limitations of the Android platform, the “Active Carrier” does not always indicate the actual data provider in devices with multiple SIMs. In these situations, Ookla applies additional data sources and mechanisms during post processing to help determine the actual data carrier being tested,” the company said in a statement.

Ookla said that it matches the connection IP address recorded during the test to known carrier IP blocks, which enables it to determine the actual data carrier with a high degree of confidence. Airtel’s margin of victory increased when the complete analysis was performed, the US-based company said.

Ookla reiterated that it fully stands behind the accuracy and reliability of the methodology used to designate Airtel as ‘India’s Fastest Mobile Network,’ claiming that it goes to great lengths to ensure that the information collected on any Speedtest internet test is verifiably correct.

Ookla said that data accuracy and neutrality is of the utmost importance to the company.

Reliance Jio on Tuesday said the public should not be misled by false claims based on the Ookla’s speedtest results, and it will initiate actions against the company at appropriate forums. A Jio spokesperson said that core issue is that the speedtest results are attributed to the primary SIM even though the SIM for which the data speedtest is conducted is the secondary SIM in the case of dual-sim phones.

Jio has already approached the Advertising Standards Council of India, the advertising watchdog, seeking withdrawal of Bharti Airtel’s recent advertisements based on Ookla’s speedtest results claiming that it is India’s fastest telecom network.

In addition, Jio also sent a legal notice to Ookla, saying that the latter falsely certified Bharti Airtel to be the “India’s Fastest Mobile Carrier with full knowledge of that your test “results” are fundamentally flawed and unreliable.

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29 Comments on "Airtel Speedtest Issue: Reliance Jio Claims Contamination in Primary Data Collected by Ookla in India"


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Siddhant Bohra
March 22, 2017 11:33 pm 11:33 PM

Still JIO Rocks
Getting Decent Speeds Even In Highly Congested Area
Once Congestion Is Over
Jio will Kill all Operators

March 23, 2017 11:24 am 11:24 AM

MTNL mumbai gives 2MB speed,,, nice , now will have second thoughts about putting in a JIO SIM.

Siddhant Bohra
March 23, 2017 7:29 am 7:29 AM

Mostly I will Go for 1k recharge On Jio
That Offer 60GB for 2 Months
Without any data limit per day

March 23, 2017 12:35 am 12:35 AM

I think you are just upgraded from 2G. Enjoy blazing speed of 3.14 mbps

March 23, 2017 12:33 am 12:33 AM

So according to you 3.14 mbps is decent and with this speed jio will kill other operators? ROFL

March 23, 2017 7:05 pm 7:05 PM

3.14 could be a decent speed for some one for you it may not. Please understood that congestion is always a factor in the speed.
And you know indian population. Don’t start comparing with other companies and pls don’t start comparing it with dabba Airtel.
Empty vessel sound more.

March 23, 2017 7:35 am 7:35 AM


Siddhant Bohra
March 23, 2017 7:27 am 7:27 AM

Airtel DC H+ And 4G gives Max 6 Mbps
Even In Decogenstion
Soo Whose Superior
I have Use Jio @ 50Mbps in my Hostel
In June
And Airtel Is Useless In my Area
Due to poor coverage

March 23, 2017 11:46 am 11:46 AM


Siddhant Bohra
March 23, 2017 7:25 am 7:25 AM

Just Read What I said
It’s In Peak Hours
When People Comeback From College Back To Hostel
This Is min
I get now 4-5 In Peak Hours
And The Network Is Fully loaded in My Area

March 22, 2017 9:22 pm 9:22 PM

jio 1 : airtel 0

ravi lucknow upe
March 22, 2017 7:08 pm 7:08 PM

finally i threw out my jio sim .. and very happy that network and speed headach is gone …. do whatever you want to do jio but i hate your services it really sucks

Sahil Shah
March 22, 2017 9:00 pm 9:00 PM

Bhaiyaji bohot badiya.. ab baki logo ko achi speed milegi.. one question why didnt you threw it before and were using pathetic service? Free thats why?

ravi lucknow upe
March 23, 2017 10:10 am 10:10 AM

no dear i have just taken a sim 15 days back may be around 15 or 18 feb 2017 … i made a lots of complian regarding speed issue but nothing happens thatswhy i get sick while using a jio even takes a too much time to open… even i also share a screenshot and video recording of speed test to jio customer care but nothing happens…. so i decided its good to through… i just used that sim around 25 days and made a around 8 to 10 complain … then i did that step…

March 22, 2017 10:59 pm 10:59 PM

man it’s free before. Now going paid so we throw it. We are free fking loaders…..isn’t it the dustbin guys doing now and boasting like did something amazing? One should realise jio is not super alien thing to give everyone top speeds. Technically it must be feasible basing several technical factors. If jio is bad then use the best one you get. Bcz of jio all are offering 28gb offer. No need to praise, but don’t bash jio. More good is happening for users in india.

Sunny | Lucknow
March 23, 2017 12:24 pm 12:24 PM

No actually he’s not wrong, there are areas where Jio crawls and it can be really frustrating. I think he should wait till April 1 when services become commercial & then register his complaint in Pgportal so that the issue reaches the highest authorities. Currently they aren’t taking issues seriously because their engineers are in short supply and a lot of them are quite incompetent. They close complaints quickly and there’s no escalation.

Manoj Singh
March 23, 2017 9:34 am 9:34 AM


March 23, 2017 1:39 am 1:39 AM