Airtel Causes Major Confusion Amongst users, this time saying ICRA 3G withdrawn!

Over last weekend several TelecomTALK readers alerted us about an SMS from Airtel that stated 3G on roaming in ICR circles would be charged at 0.5p/10 KB.

airtel_icr

This means an Airtel user with 3G pack activated in any of the Airtel’s 3G circles would have to pay for 3G usage if roaming in circles where Airtel 3G is available through ICRA. Even Airtel’s website stated the same.

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As this seemed counterintuitive to us, we called up Airtel’s customer care to confirm. They denied knowledge about any such changes. On further enquiry we discovered that it was a technical glitch and the information on the website was wrong as well!! So Airtel customers need not panic.

This is not the first time Airtel has sent out messages by mistake. In July 2014 they had offered some customers bills in a CD.

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We feel a telco of Airtel’s stature must be more responsible and make sure inadvertent messages are not sent to customers. Misinformation can be painful to customers. When was the last time your mobile operator sent out such misinformation to you? Do let us know through comments.

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14 Comments on "Airtel Causes Major Confusion Amongst users, this time saying ICRA 3G withdrawn!"

 

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Shashe
September 3, 2014 11:47 pm 11:47 PM
The Airtel website still carries the same information that ICR roaming is chargeable @.5p/10 kb when u click on postpaid services . I think there arn’t any technical glitches here . Airtel is very smartly saying they reserve the right to charge a Mumbai customer who travels to Lonavla & uses 3g on an Idea signal outside his free allowance . The fact that they are or are not doing this is secondary . This is in sharp contrast to Vodafone , who are so transparent that they advertise – NO DATA ROAMING charges on 3G throughout India . The… Read more »
karan
September 4, 2014 3:36 pm 3:36 PM
I dont agree with …when it comes to selling sim cards vodafone dont openly say or advertise that they charge outgoing @ 1rs per min outside mumbai circle i.e in mah circle..they have even have roam like home plan but how many of them know ? they just give it postpaid customers on demand .if any operators wants to be tranparent they should mention all things in advertisement …i can even say many of people even not aware that romaing is there in mumbai and maharastra from village( side exceptions city side..)if you talk about transparency no operators is tranparent… Read more »
karan
August 31, 2014 1:15 pm 1:15 PM
Talking about maharashtra and mumbai circle all this is happening due to different circle here is how 1)As of now DOT treat mumbai and maharashtra different license area.So now airtel is having 3g license officialy in mumbai but in Mah through icra idea and vodafone which was illiegal as DOt mentioned but recenlty AVOID won case against DOT and started through ICRA again.If DOT merges both circle and treat as one license area operators can provide 3G in Mahrashtra officially through their own site not through ICRA.Now due to this aritifical divison airtel have to pay charges to other operators… Read more »
Yogesh
August 27, 2014 7:04 pm 7:04 PM

*121*1#
Airtel offers:
loc mob calls @35p/min for 60 days @8rs.

ftt on 32

1GB 2G /14 days @98

125 tt on rs 120

720sec/2days/5rs

320 loc min /30 days @ 95.

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