AIRTEL BOOMS ITS RURAL FOOTPRINT

By August 20th, 2009 AT 11:28 AM

AirtelBharti Airtel, Karnataka’s No. 1 mobile network and the first telecom circle in India to go past the 1 crore customer milestone, today announced a unique initiative to penetrate deeper into the remotest villages of Karnataka. Airtel Service Centre (ASC) is an ideal combination of distribution and service to reach out to rural customers and an important step in Airtel’s objective of expanding its presence in the state.

ASCs are Multi Brand Outlets (MBOs) located in a good, easy accessible location, preferably in the main market in a village that attracts high footfalls. This new initiative is based on meticulous consumer research and insight highlighting different behavioral patterns of a customer in rural / smaller towns and villages, thus marking Airtel’s strategic intent to service customers differently.

Airtel plans to set up many more ASCs in Karnataka by the end of this financial year.

Announcing the launch of ASCs in the state, Mr. Venkatesh V, CEO, Mobile Services, Bharti Airtel Ltd, Karnataka, said, “Airtel is undertaking concentrated efforts to make mobile communication available in the smallest and remotest villages of the state, which otherwise do not have the same kind of communication facilities enjoyed by customers in a big town or district. We are now focusing on a dominant rural strategy to strengthen the 4A’s in mobile communication, i.e. – Availability, Affordability, Awareness and Acceptability. A one-stop shop for customers’ immediate communication requirements, ASCs will revolutionize the lives of our rural customers with localized mobile communication and service at closer locations”.

Services available to rural customers in an ASC are:

Sale of connections

Exchange of damaged or lost SIM cards

Best value recharge and offers of the day

Educating and subscribing to relevant Value Added Services

Handling customer queries and complaints

Enabled with a multi-function printer and a photocopier machine, ASCs are suitably equipped to ease documentation required for new connections. ASCs provide rural mobile customers the convenience of availing all Airtel’s services under a single roof. ASCs are empowered to resolve consumer queries by a direct routing channel to trained agents on behalf of customers for solving queries that are specific to customers’ needs.

3
Leave a Reply

avatar
Photo and Image Files
 
 
 
3 Comment threads
0 Thread replies
0 Followers
 
Most reacted comment
Hottest comment thread
3 Comment authors
Daniel RanjarAnujaltaf Recent comment authors
newest oldest most voted
Daniel Ranjar
Daniel Ranjar

Dear sir my bussines place is just 2 kms away from karkala city.There we are having very poor network. I have complained through customer care but no response till today.i am owning a wedding lawn and specially there’s very poor network. And its a very good bussines place too. More than 800 connection using airtel network. So please do the needful service to avoid further inconvenience.

Anuj
Anuj

@altaf
Actually Airtel already have 1700 (very large figure!) service centers across the Maharashtra & Goa circle. They had set up those ASC’s within a 5 months of announcement. ASC’s are lande here like a magic. They are offering satisfactory service. Dont know about other circles.

Recent Posts

Airtel Digital TV HD and SD Set-Top Box Prices Slashed by Up to Rs 200

Airtel Digital TV is leaving no stone unturned when it comes to adding new subscribers on board. The DTH arm...

How Much Will Tata Sky Subscribers Pay for Secondary Connections After Discontinued Multi-TV Policy?

The Telecom Regulatory Authority of India (Trai) had various adverse on the DTH and broadcasting industry through the introduction of...

Top 5 New Features on PUBG Mobile After Update 0.13.0 – Godzilla Theme, Team Deathmatch and More

On June 12, Tencent Games updated its most popular game, PUBG Mobile to the version 0.13.0 which brought many new...