MTS Launches AI-powered Secretary Service to Handle Incoming Calls

Russian Operator and digital ecosystem player, MTS, has launched a new service called “Secretary,” an AI-powered assistant that can answer incoming calls when the subscriber is busy, unavailable, or does not want to talk. MTS announced this new service on Wednesday, highlighting that its subsidiary, MTS AI, has developed the AI platform behind it.

• Make Telecom Talk My Trusted Source
• 
• 

Also Read: MTS Subsidiary Irteya to Develop 4G, 5G Base Stations: Report

Advanced Speech Recognition and Deciphering

“Secretary” uses the Audiogram AI platform developed by MTS AI to understand the words of the caller and decipher dialogues. MTS said the platform can translate audio into text and voice the bot’s answers with a selected voice, allowing the “Secretary” to speak in nine different voices from darling male to wise female. Additionally, MTS AI has also integrated antimat and denormalizer functions, which mask obscene words and expressions with special symbols.

Personalised Responses and Spam Handling

According to the statement, the AI assistant not only recognizes the speaker’s words but also determines the call’s subject through keywords. For instance, it can respond to loved ones with, “It’s always nice when a relative calls,” or recognize work-related calls and respond accordingly. “Secretary” can even engage with spammers, adding a touch of humour to the interaction. “Secretary” is configured to communicate with spammers in a way that ironises them.

Also Read: Truecaller Launches Truecaller Assistant to Combat Spam and Fraud Calls in India

MTS said once the call ends, “Secretary” sends the text and audio recording of the dialogue to the subscriber via SMS or Telegram, identifying whether the call was spam or a potentially useful call. The message also includes a clarification of who exactly called, such as the delivery service, a colleague, a relative, or an administrator about an appointment.