Reliance Jio, the Mukesh Ambani-led telecom operator may have garnered 112 million subscribers in India, but it still hasn’t become the primary service providers for a majority of them, according to Bengaluru-based Velocity MR, which said that only 18% of Jio customers are using their connections as a standalone SIM while 82% are still using it as their second SIM.
The agency found free service has been the major reason for these users to switch to the 4G entrant’s entrant. It said that 86% of these subscribers want to continue using the company’s 4G services.
Intention to continue using the current number and not having a 4G phone are the major reasons for not using Jio, according to the study.
Velocity MR said that it had conducted the study among 2000 mobile users in the 18-to-45 age group across key cities, including Delhi, Mumbai, Kolkata, Bengaluru, Hyderabad, Kochi, Pune and Ahmedabad.
“No doubt Jio shook up the industry and managed to grab eyeballs and market share within a short span of time. However, the question remains if they can sustain and compete with the larger players in the marketplace,” Jasal Shah, Managing Director & CEO, Velocity MR, said in the report.
Most of Jio’s customers are pre-paid users, the study said, adding that Vodafone and Airtel having the largest post-paid customer base.
The study ranked Vodafone as best on network consistency and sound quality, while Jio scored lower than top telcos. Jio received the lowest rating on call drops, ahead of only Aircel and Docomo.
The Mukesh Ambani-led telco was rated highest on call rates and data pack charges, while it is also rated highest on Value Added Services (VAS) such as customer service and Internet speed.
Passionately following the Indian #Telecom Industry for over a decade from Business, Consumer and a Technical perspective. My primary focus area is Consumer & Digital Experience.
Very poor network connectivity 4g speed is also poor. Call drap in evening time so more problam
With jio ‘s entry telecom revenue revised to 29500 crores from 47500 crores for this quater by government. Direct 17000 to 18000 crores public money has been saved. It is the common public who has been benefitted. Tt please release the detail report as released on financial express on 18/6/17. For me jio is working fine in mumbai , gujarat & all highways & rural locations in between mumbai & ahemdabad.. At places there are speed issues , where in the speeds drop under 1 mbps but still data is accessible & calling also works smooth. The same happens for… Read more »
This is why I used Reliance Communications for so long. I am waiting for the next phase of network expansion by Jio. If they deliver the coverage to my satisfaction, I will port all my numbers and not look back.
Today jio has asked cci to allow them sharing of band 5 spectrum with rcom. Not clear which spectrum they are talking…..but aircom most of the long validity & overlapping excess spectrum will be converted for 4g by aircom & will be given to jio under sharing deal. Jio will provide the infrastructure ( towers & fiber)& aircom the spectrum. Not much capital investment on aircom’s part. Sharing of assets will bring down the network cost for both of them. Further extra spectrum will help jio for addittional capacity & carrier aggregation. Volte will also be implemented by aircom sperately… Read more »
Agreed…..
Excellent analysis