Remember our initiative on Voice of the Customer – Dual Networks ? Now its time for me to announce the results based on the customer feedback we received from readers.
Q1. Do you use more than one SIM?
The result is almost as expected,85% of users report that they Do use more than one SIM and only 15% use just one SIM.
Q2.To which Telecom Circle you belong?
Feedback from users using only one SIM.
Q3. Who is your primary operator ? (Responses from those using only one SIM)
BSNL, Airtel, Vodafone IN and Tata Docomo stand as majority operators among those who use just a single SIM.
Q4.What is your reason for selecting the above selected Operator as Primary? (Responses from those using only one SIM)
- Network
- Affordable Tariff
- Business use
Network is the only mantra for any Operator to become the primary operator of any customer. From the feedback of customers it can be clearly understood that every one gives first preference to Network and Quality.
Feedback from users using more than one SIM
Q5.How many Number of SIM cards do you use?
Q6.Who is your Primary Network Operator?
Airtel wins as Primary operator followed by BSNL and Vodafone IN.
Q7.What is your reason for selecting the above selected Operator as Primary?
- Network
- Tariff
- Work Number
Q8.Who is your Secondary Network Operator?
Tata Docomo wins as secondary operator followed by BSNL and Airtel.
Q9.What is your reason for selecting the above selected Operator as Secondary?
- Cheap Tariff
- Personal use
- Availability of various STVs for different uses
Q10.Who is the other Network Operator incase if you are using?
Dear readers how did you feel about the results? Do let me know your opinions via comments.
PS: The poll is always open for you to take part and give your voice.
Deril February 20, 2013 at 8:11 am
My Ranking After using 6 operators IN KERALA….
1 BSNL (it won’t deduct processing fee for activating offers through sms and ussd, non of the operators do this in india other than bsnl, no unwanted deduction, great)
2 VODA(it cuts net connection after completing the data balance without deducting from the main account balance none other do this)
3 AIRCEL
4 IDEA(10KB/40PAISE All other 10KB/10PAISE)
5 DOCOMO(It deduct ur balance if ur data balance is below 10Mb, how cheat)
6 AIRTEL(NO WORDS CAN EXPLAIN THE BIGGEST FRAUD)(BUT NO WORDS TO EXPLAIN ITS QUALITY)
RANKING FOR INTERNET SPEED
1 AIRTEL
2 AIRCEL
3 VODA
4 IDEA
5 DOCOMO
6 BSNL(It is very fast after airtel in (3g signal)(2G PACK) and the speed is 31-32kBPS All other 10kBPS…but connection always disconnect due 2 heavy subscriber load)
For COVERAGE
1 VODA
2 IDEA
3 BSNL
4 AIRTEL
5 AIRCEL
6 DOCOMO…
Stephen February 19, 2013 at 11:09 pm
Primary Reliance CDMA Postpaid:- Network Coverage, Voice and Data Tariff, Transparent Billing.
Secondary :- BSNL 3G Prepaid:- Network Coverage & Tariff,. No Unwanted Balance Deductions. Pan India 3G, better than Airtels Illegal ICR with Idea whose 30 mins 3G pack will finish in less than 20 Mins and deplete rest of the account Balance.
Naseem Akhtar February 19, 2013 at 7:06 pm
I am a Dual Sim user. Primary is Reliance Mobile & secondary is Idea cellular.
Reliance had Cheap tariff in Bihar circle most affordable for me while roaming also, but the reason to keep Idea as second choice is because its coverage area is better as compared to other networks even in rural areas and i have per second plan with Idea. Airtel & Vodaphone has high tariffs.
Joy February 18, 2013 at 3:33 pm
I”ll prefer CDMA as an good option in India, where network coverage & cheap tariffs ruled the market. But manufacturers are not coming up with good cdma handsets & cost has been paid by ordinary people. I believe CDMA has the power to change Indian market, because back in 2005 when most of the people are using black & white GSM handsets; GPRS & EDGE abbreviations are unknown to public, Tata Indicom CDMA users are browsing the web on their LG color handsets. So definitely good CDMA handsets can provide good CDMA1X speed which is cheaper & sufficient to low-end users. Also operational cost of mobile operators will come down as CDMA offers less number of towers per coverage area.
Srikapardhi i”ll request you to publish an article on this topic. Thank You !!
Arjun Chandrashekar February 18, 2013 at 12:17 pm
Well I’m With BSNL and Aircel. But The TD is Not A Trustable Operator. Because It Changes it Colors Throught The Time and They Even Don’t Bothered to Improve Network Coverage. Thanks God At Least Aircel Has Responded By Shutting Off Towers Where it is Not Needed. But This Docomo Has Not Shutdown Their Towers Who are Not Using This Service. Especially in Karnataka DOCOMO is a Big Failure Than Other Operators Nowadays
praba February 18, 2013 at 11:34 am
private mobile operators franchise and mini store using the BSNL broadband for Sim activation purpose, topup and other purpose in 99% of the stores..
Saurabh February 17, 2013 at 10:41 pm
Bro, it’s not only in A.P. Same offers are available here in Haryana too. Airtel is facing same problem here i.e customers are leaving it due to high tariffs. Once it used to be at No.3 spot in Haryana and now it’s on No.6 and soon will be replaced by Videocon and will be No.7 here.
Btw I’ve two Airtel SIMs. In 2G data offers, they are giving 1GB at Rs.49 for 30 days on one SIM and unlimited Internet without FUP for 7 days for Rs.15 only on my second SIM. Today I got SMS for 3G offer also in which Airtel offered 1GB 3G Data at Rs.165 for 30 days. In calling offers, there is 3600 Local and STD seconds i.e 60 mins for Rs.25.
One thing I’ve noticed is better offers are for customers with lower ARPUs means if you’re spending between 10-30 per month or rarely recharge your number, you will get better offer.
I hadn’t recharged my number from more than 10 months and got talktime offer in which they gave Rs.60 main balance in 35 recharge. I recharged and used that money on 2G or 3G data pack. On other SIM it was 30 in 20. My brother has Airtel as primary number and his average expenditure is over Rs.1200 per month and that’s only for calling and sms pack. He is a heavy caller due to company work. He never gets such kind of offers. His talktime offer shows 209 in 209 or 333 in 333.
Those who spend between 50-150 get offers like 75 in 75 or 110 in 110. So Airtel designs offers according to customers usage pattern and services being used.
I use data packs sometimes, so my best offer is always related to data first. If I start spending more, the offers also get costly. That’s what I’ve experienced with Airtel in last 17 months.
RAJESH February 17, 2013 at 10:28 pm
AS I AM RETAILER FOR MOBILE RECHARGE BUSINESS IN LAST 10 YEARS, I THINK THE SURVEY SHOWS, AIRTEL FOR NETWORK, BSNL FOR GOVT., UNWANTED VAS SERVICES NOT ACTIVATED AND TOWER MOST HILL STATION BSNL ONLY AVAILABLE, VODAFONE ALSO MOST VILLAGE COVER, AIRCEL REGIONAL PLAYER LIKE TAMIL NADU, DOCOMO ALSO USED FOR SEC PULSE AND SMS SLAP SYSTEMS,
MTS CDMA OPERATOR DOING WELL VOICE AS WELL AS DATA IS PRIMARY THEN VOICE,
RELIANCE CDMA VOICE MOST OF THEM USED BUT STV NOT FAVOURABLE THEN COMTITOR VS MTS.
RELIANCE GSM TOWER PROBLEM, MIN BILLING STV NOT FAVOUR, NOW BASE TARIFF HIKE,
Shankar Dayal February 17, 2013 at 10:26 pm
For Call – Aircel + MTS , DATA – MTS
* MTS – DATA + Roaming + Cheaper Call Rate + Best Network
narumanchianji February 17, 2013 at 8:19 pm
what you missed in your survey is how many people use both cdma and gsm connections and how many use dual sim (cdma+gsm) mobiles. this data is very very important to highlight and encourage manufacturers to release more high quality dual sim (cdma+gsm) smart phones at moderate prices but with better processor, more memory and more features. those few dual sims (cdma+gsm) mobiles available have very few good features except for recently emerging mobiles like Samsung galaxy ace duos sch_i589 etc, but unfortunately even the best device today is having low processor and woefully low memory because of which you cannot load more applications available free in android market. we expect an explosion of these dual sim (cdma+gsm) high quality smartphones in the coming days
DR.VENKAT February 17, 2013 at 8:11 pm
Dear Telecom Talk. please update your comment section. PREVIOUSLY WHEN WE ENTERED OUR E MAIL ADDRESS WE NEED NOT TO ENTER OUR EMAIL AD AGAIN. BUT AFTER YOU CHANGED YOUR DESIGN WE NEED TO ENTER OUR EMAIL ID EACH TIME WE POST OUR COMMENTS. PLEASE KINDLY NOTE THIS POINT AND TAKE ACTION ACCORDINGLY. WE LOVE YOU. BUT THE COMMENT SECTION IS ANNOYING. THANKS IN ADVANCE.
Tarun February 17, 2013 at 8:45 pm
sir,
We are aware of the issue as pointed out by many users we are working on the Beta 2 launch of the theme which should be live in few days from now which will include all bug fix and minor changes.
DR.VENKAT February 17, 2013 at 8:54 pm
Dear Tharun ji. thank you.
VENKAT February 17, 2013 at 7:16 pm
Good news for airtel customers in andhra pradesh. Airtel is seriously trying to retain its customers in a.p. though airtel is market leader in a.precently it is loosing its customers in quick manner after tariff hike. To keep its customers with it it is giving rocking offers to it existing customers. They are not giving these offers to all customers but on individual basis. Simply dial *121*1# to know your offer. That is nothing but my airtel my offer. It is offering 900sec local and std for just 5rupees with 2days validity. And also 300MB DATA +750 LOCAL ANY MOBILE SMS AT JUST 15 RUPEES VALID FOR 15DAYS. and these packs are auto renewable. SO FOR JUST 30 RUPEES per month WE GET 600MBDATA AND 1500 local any mobile sms.
VENKAT February 17, 2013 at 7:26 pm
I forgot to mention. 600 MB data is 2Gdata. I activated it. working fine. Getting download speed of 30 KBPS in my village and 16 KBPS in 3g tower location.
VENKAT February 17, 2013 at 7:03 pm
TATA DOCOMO INCREASED THEIR SIGNAL STRENGTH AND EXPANDING COVERAGE IN ANDHRA PRADESH. I NOTICED IT RECENTLY WHEN I TRAVELLED FROM CHENNAI TO KAKINADA. I GOT SIGNAL EVERYWHERE. DOCOMO IS JUST CHILD IN TELECOM INDUSTRY, IT IS SLOWLY ACHIEVING MILESTONES. FOR SURE IT WILL ROCK IN FUTURE.
Priyank February 17, 2013 at 7:52 pm
all is bullshit
Today i reached Noida but there is not a single network for Tata Docomo.
Worstt networkkk
VENKAT February 17, 2013 at 9:00 pm
Dear… i am talking about andhrapradesh. Its improvement is markable in last 6 months after high court of a.p gave ruling supporting mobile operators. I hope in your area also you will enjoy the same in near future.
Ripudaman Singh February 17, 2013 at 11:46 pm
1. Docomo has pathetic network on Agra-Noida Yamuna Expressway as well, Avoid rules there.
2. In Noida, Delhi they provide services on Aircel’s network because they Don’t have license to operate in Delhi NCR.( You can select Vodafone and Idea too.)
Amitabha February 17, 2013 at 6:36 pm
I like these kind of poll questions. Please add a new category named ‘Polls’ and ask various telecom related poll questions.
pankaj February 17, 2013 at 3:14 pm
clearly we can see that TATA DOCOMO has strong hold on the market after A-VO-ID and days are not far when tata improves network and will be more competitivve
Reason for poor network is 1800 MHZ spectrum
fact is tata docomo has hhighest number of network towers i.e. more than 6500 still network not powerful due to 1800 MHZ Spectrum….
story will be interesting when A-VO-ID licence will expire and they all will be shifted to 1800 MHZ spectrum….and at that time tata docomo will prevail
V.P.Guru February 17, 2013 at 3:31 pm
You may be right…. let’s see….
In the give stats we came to know that idea is not so preferred by customer even as secondary no. then, how come they are showing themselves as No.3 operator in TRAI Stats…
My Primary No. Airtel (for Signal) and Secondary No. TATA Docomo (for Tariff).
Ripudaman Singh February 17, 2013 at 11:35 pm
Idea is still number 3 because of their strong Coverage and network strength in rural areas(at least in UP west it rules in terms of Network strength).
This survey depicts the opinion and choices of urban Telecom customers who have access to internet and TelecomTalk.. so !dea lags behind.
Though I personally use Tata Docomo and BSNL.
Subhadeep Kanungo February 17, 2013 at 3:07 pm
For those who can’t understand why BSNL is there as primary as well as secondary network here is justification..
Many people use BSNL GSM as primary and BSNL CDMA as secondary and vice versa. Also people have both BSNL as primary as well as secondary network. The same is true for Airtel and Vodafone.
Manoj Thakur February 17, 2013 at 2:51 pm
I use BSNL & Aircel for cheaper calling and RGSM for Internet surfing.
Ganesh Srinivasan February 17, 2013 at 2:28 pm
Good number of users have participated in the survey
For about 45% of them the primary operators are the ones described as AVoId – and the users have clearly spelt out why they are with them
Henceforth lets avoid making deregatory comments about AVoId operators
I am with Aircel and Airtel
Amit Kumar February 17, 2013 at 1:26 pm
How could BSNL & Airtel lead as Primary & Secondary operator ? Why would a customer possess 2 SIMs of the same operator and use it as Primary and Secondary connection????? Hope someone could please correct me.
balram February 17, 2013 at 2:35 pm
boss bsnl(gsm) is my Prime number & bsnl (cdma) is my second 2nd number
Vivek Kumar February 17, 2013 at 1:14 pm
Even i use two sim card. primary sim is BSNL (Roaming Free) and secondary sim Tata Docomo. Majority of people roam across country and roaming rates are very high as compared to normal call rates. Even this is also a case in which people use more than one sim card.
Waiting for “ROAM FREE” from all service providers.
Anup February 17, 2013 at 12:18 pm
Good Survey.
Even I use two Sim Card. Similar to poll result. My Primary Sim is Airtel
and Secondary in Tata Docomo.
shahid February 17, 2013 at 11:18 am
I use reliance for calling & Airtel for internet.