Exclusive : Vodafone India Launches Online Customer Care Live Chat Support

Vodafone India has introduced a refreshingly new online customer care initiative, ‘Online Live Chat‘ service for all its mobile customers across India.
Vodafone India Customer Care Online Chat Support

Happy to Help through Live Chat Service is endeavor in the Indian telecom industry and aims at ensuring customer service as a key differentiator for Vodafone. The service will take care of all postpaid & prepaid queries/ requests & complaints through live Chat option. The new service designed to help customers wherein its customer care executive will chat with website visitors in real time and have their questions answered instantly.

Presently the Live Chat service will be available in Mumbai, Delhi & NCR and Gujarat circles and will be expanded to other circles across India soon. To avail the service, Live Chat, subscribers have to log on to Vodafone India website and select the circle, click on the ‘Chat’ button under the “We’re Happy to Help through live chat now! . Once the customer fills a Pre-Chat Form, he/she automatically gets transferred to a live chat with the company representative.
Vodafone India LIVE CHAT

The representative then resolves/answers queries/requests/complaints and closes the chat accordingly. The service is available only for Vodafone India’s existing prepaid and postpaid customers between 9.00 am to 6.00 pm from Monday to Saturday only.

Vodafone India's Live Chat Service

Earlier the similar service was launched by Tata Docomo in July, 2010 as we shared earlier on TelecomTalk.

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  • V . balajirao June 19, 2014 1:55 pm

    While I received my call voice not coming contuneOusby please check

  • sampat June 14, 2014 11:30 am

    no network in my sim

  • P.ADHIKARI May 6, 2014 11:54 am

    Only out going problem.and display on my screen, not register on network.so I unable to make any calls for u. And others.

  • vishwabandhu March 15, 2014 6:55 pm

    I have activated roaming tariff today of 32 for 7 days. But my balance is still deducting while incoming call

  • zaid January 24, 2014 12:10 pm

    I am not able to use internet on vodafone on my karbonn s9 though i have downloaded the correct settings

  • Zameer November 19, 2013 11:44 pm

    pathetic service i’ve been trying from past 2 hours to open page but it makes me wait more then that.i just wanted to know why u sell u r service which u dont provide.this is something which defines u r an authorized robber.

  • Teena Baby November 16, 2013 1:41 pm

    Just wanted to know that is it mandatory to block a sim first before applying for a duplicate sim.

    As i tried asking the Vodafone customer representatives, but they are useless with no correct answer.

  • P.Muniasamy November 15, 2013 6:17 pm

    Vodofone no signal

  • lakshmi November 6, 2013 9:11 am

    my phone is showing PUK Required
    Both my incoming and outgoing calls are barred
    please do it urgently

    • SS November 6, 2013 11:24 am

      You might have incorrectly entered PIN 3 times. Call 111 from other vodafone number or respective CC no. (see website) from other operators.

  • saurabh August 24, 2013 7:43 pm

    I got a vodafone 3g connection on 19-08-2013 from vodafone store and i had submitted all the documents required by you at the time of purchase still my sim is not working when i called to the customer care they informed me you have got negative address verification on 20-08-2013 while a verification officer named faij ahmed came today only ,so unnecessary your staff is doing delay in process and your customer care staff is asking for visiting your store again this is really painfull·

  • sagar August 20, 2013 10:34 pm

    I am facing network problem in Talegaon Dabhade(Pune). I had complaint so many times but the complaint is closed every time without resolving problem or any communication from Vodafone.

  • anil July 11, 2013 3:02 pm

    vodafone gprs service very bad…. service i use other service but vodafone service is too much bad service

  • sumit July 8, 2013 3:59 pm

    your customer care cannot pick the call My 3g usb stick not working proprly

  • kasi viswanathrao June 18, 2013 3:58 pm

    I have a problem with my Sim card when I insert the sim It is asking PUK No.
    sim Back side some numbers are there can you find me the PUK No please
    SIM Back Side Numbers is :
    HLR 5
    89911
    30040
    54607
    1433

  • dr.vipin yadav June 7, 2013 7:47 am

    i am unable to download video songs on my mobile phone but esialy to download audio songs after active the gprs pack…why?

  • imran khan March 14, 2013 4:46 pm

    i unable to activate my internet account already i have recharge with 125/- pack so please do the favor

  • HiltoN January 18, 2013 9:50 pm

    My usb 3G Vodafone not working , when i buy They promise it Will be working after 6 hours.
    TodAy is already four days not working???? And no body care…i call so many time always useless spend my time and my airtel balance

  • sufiyan January 9, 2013 12:38 am

    I want to change my opretar logo vodafone to orange. Please

  • mani December 29, 2012 9:24 pm

    i am from mumbai and i want to know if vodafone has changed data volume in rs99 2g internet on mobile plan.
    instead of 1gb i gt only 650mb and validity of 21 days.

  • Pankaj December 27, 2012 8:05 pm

    Chat Link : c21web1.saas.talismaonline.com/chatc21/chat1.html

  • Raghu December 26, 2012 6:05 pm

    @ Sanjay Bafna
    Please let us know where the Vodafone Chat support is available in Vodafone website. kindly provide the link my dear.

  • Raghu December 26, 2012 5:59 pm

    it would have been nice has the service been 24 hrs same on the lines of DOCOMO anyways online chat is always welcome move rather than wasting energy talking with customer care executives over phone.

  • Raghu December 26, 2012 5:58 pm

    Yes this is a welcome move by Vodafone. Hope Airtel,Idea, Aircel,Reliance follow suit and also BSNL

  • raj December 26, 2012 11:35 am

    First they need to optimize the webpage for faster loading while using gprs too.vodafone online recharge takes more than 5mins to load while using any gprs,even for vodafone gprs too!!! Docomo online recharge & chat are better.

  • Arup December 25, 2012 11:04 pm

    internet price hike by vodafone.now 2 gb 2g internet card priced at Rs.198.so bye bye vodafone…..

  • V.P.Guru December 25, 2012 10:32 pm

    It’s just copy of Tata Docomo…. However, it’s good idea and welcoming it.
    It save time of waiting after write a mail to customer care.

  • sachin December 25, 2012 10:04 pm

    tata docomo presently have this service ,and is the first in india.

  • max December 25, 2012 9:39 pm

    As per Telecom Regulatory Authority of India (TRAI) directives on blackout days, no concessional tariff on voice calls or SMS will be available on these blackout days for tariff. The normal tariff as per plan will be applicable on these days of 25-12-2012, 31-12-2012 and 01-01-2013.
    This coming 25th December- 2012, 31st December-2012 & 1st January-2013 are treated as Black-out days for tariff on account of Christmas, New Year Eve & New Year Day. On these days, no free or discounted SMS will be available to existing / new customers, who have subscribed to SMS STVs or have free SMS offered along with new subscription.

    No free or discounted voice call will be available to existing / new customers, who have subscribed to voice STVs or have free voice call minutes offered along with new subscription. Discounted call facility “Friend & Family” will be not available during these days. Tariff for SMS/Voice call charges will be as per the plan tariff on these days.

  • Tharun George December 25, 2012 8:27 pm

    Good move. Instead of paying 50p/3min on phone better use live chat for free.

    Hope other operators follow.

  • Natkhat Bachcha December 25, 2012 8:10 pm

    Sanjay, why do you still use internet explorer? That’s soooo old fashion!!!! ;-)

    • Ripudaman Singh December 26, 2012 12:42 am

      Now theres a drawback. Chat Customer care of Vodafone and Tata Docomo both support Mozilla 3.x, Internet Explorer 6,7 & 8 only.
      So if you have latest chrome ,FireFox and IE browsers you won’t be able to use this service.

      I told TataDocomo people about this issue many a times but they sound helpless.

  • Prithvi December 25, 2012 7:21 pm

    Vodafone Bombay has been quite okay as far as service goes (not very good but at least honest) and this addition is a welcome move.