Vodafone India has introduced a refreshingly new online customer care initiative, ‘Online Live Chat‘ service for all its mobile customers across India.
Happy to Help through Live Chat Service is endeavor in the Indian telecom industry and aims at ensuring customer service as a key differentiator for Vodafone. The service will take care of all postpaid & prepaid queries/ requests & complaints through live Chat option. The new service designed to help customers wherein its customer care executive will chat with website visitors in real time and have their questions answered instantly.
Presently the Live Chat service will be available in Mumbai, Delhi & NCR and Gujarat circles and will be expanded to other circles across India soon. To avail the service, Live Chat, subscribers have to log on to Vodafone India website and select the circle, click on the ‘Chat’ button under the “We’re Happy to Help through live chat now! . Once the customer fills a Pre-Chat Form, he/she automatically gets transferred to a live chat with the company representative.
The representative then resolves/answers queries/requests/complaints and closes the chat accordingly. The service is available only for Vodafone India’s existing prepaid and postpaid customers between 9.00 am to 6.00 pm from Monday to Saturday only.
Earlier the similar service was launched by Tata Docomo in July, 2010 as we shared earlier on TelecomTalk.
imran khan March 14, 2013 at 4:46 pm
i unable to activate my internet account already i have recharge with 125/- pack so please do the favor
HiltoN January 18, 2013 at 9:50 pm
My usb 3G Vodafone not working , when i buy They promise it Will be working after 6 hours.
TodAy is already four days not working???? And no body care…i call so many time always useless spend my time and my airtel balance
sufiyan January 9, 2013 at 12:38 am
I want to change my opretar logo vodafone to orange. Please
mani December 29, 2012 at 9:24 pm
i am from mumbai and i want to know if vodafone has changed data volume in rs99 2g internet on mobile plan.
instead of 1gb i gt only 650mb and validity of 21 days.
Pankaj December 27, 2012 at 8:05 pm
Chat Link : c21web1.saas.talismaonline.com/chatc21/chat1.html
Raghu December 26, 2012 at 6:05 pm
@ Sanjay Bafna
Please let us know where the Vodafone Chat support is available in Vodafone website. kindly provide the link my dear.
Raghu December 26, 2012 at 5:59 pm
it would have been nice has the service been 24 hrs same on the lines of DOCOMO anyways online chat is always welcome move rather than wasting energy talking with customer care executives over phone.
Raghu December 26, 2012 at 5:58 pm
Yes this is a welcome move by Vodafone. Hope Airtel,Idea, Aircel,Reliance follow suit and also BSNL
raj December 26, 2012 at 11:35 am
First they need to optimize the webpage for faster loading while using gprs too.vodafone online recharge takes more than 5mins to load while using any gprs,even for vodafone gprs too!!! Docomo online recharge & chat are better.
Arup December 25, 2012 at 11:04 pm
internet price hike by vodafone.now 2 gb 2g internet card priced at Rs.198.so bye bye vodafone…..
V.P.Guru December 25, 2012 at 10:32 pm
It’s just copy of Tata Docomo…. However, it’s good idea and welcoming it.
It save time of waiting after write a mail to customer care.
sachin December 25, 2012 at 10:04 pm
tata docomo presently have this service ,and is the first in india.
max December 25, 2012 at 9:39 pm
As per Telecom Regulatory Authority of India (TRAI) directives on blackout days, no concessional tariff on voice calls or SMS will be available on these blackout days for tariff. The normal tariff as per plan will be applicable on these days of 25-12-2012, 31-12-2012 and 01-01-2013.
This coming 25th December- 2012, 31st December-2012 & 1st January-2013 are treated as Black-out days for tariff on account of Christmas, New Year Eve & New Year Day. On these days, no free or discounted SMS will be available to existing / new customers, who have subscribed to SMS STVs or have free SMS offered along with new subscription.
No free or discounted voice call will be available to existing / new customers, who have subscribed to voice STVs or have free voice call minutes offered along with new subscription. Discounted call facility “Friend & Family” will be not available during these days. Tariff for SMS/Voice call charges will be as per the plan tariff on these days.
Tharun George December 25, 2012 at 8:27 pm
Good move. Instead of paying 50p/3min on phone better use live chat for free.
Hope other operators follow.
Natkhat Bachcha December 25, 2012 at 8:10 pm
Sanjay, why do you still use internet explorer? That’s soooo old fashion!!!!
Ripudaman Singh December 26, 2012 at 12:42 am
Now theres a drawback. Chat Customer care of Vodafone and Tata Docomo both support Mozilla 3.x, Internet Explorer 6,7 & 8 only.
So if you have latest chrome ,FireFox and IE browsers you won’t be able to use this service.
I told TataDocomo people about this issue many a times but they sound helpless.
Prithvi December 25, 2012 at 7:21 pm
Vodafone Bombay has been quite okay as far as service goes (not very good but at least honest) and this addition is a welcome move.