Uninor Commences Refund Procedure to Prepaid Customers in Mumbai

After abrupt closure of services in Mumbai Uninor, the Indian subsidiary of Norway’s Telenor Group, has begun refunding unutilised money of its prepaid customers in the circle and helping them port their connections to other service providers.

Uninor refund mumbai

The GSM operator had closed down its services in Mumbai circle on February 16, 2013, following the Supreme Court that operators who did not win spectrum in the previous auction should shut down operations with immediate effect. TRAI had also directed Uninor to refund the balance amount of its subscribers in Mumbai and Kolkata within 15 days, where it closed down its operations.

“With this directive now out, Uninor will immediately begin offering porting codes to its Mumbai subscribers. Additionally, the company had already started the balance refund process at five of its stores in Mumbai,” the company said in a statement. “Refunding unutilised balance, though a daunting exercise, is also the right thing to do – the very least we can for our customers affected by this sudden Court ordered closure in Mumbai,” said Sigve Brekke, Managing Director of Uninor.

“We have been requesting the TRAI to allow number portability for our Mumbai customers. We are thankful to the regulator for accepting our request. Since we had already put the entire process in place while awaiting approvals for launch, Uninor can start providing MNP codes to customers immediately,” Brekke added.

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  • vipul March 7, 2013 6:18 pm

    I gave my first port request for 4 numbers Uninor to Idea which took 7 days, unfortunately, my number could not be ported as the code they gave me expired in Nov 2012 🙁 After endless disucssions with the phone center managers etc, I finally caught hold of a senior person at the Uninor gallery at Borivli who called someone and gave me a random port-out code, this time around, the porting was completed on the 3rd day in the evening at around 10pm. Finally i was able to retain my number which at one point in time looked impossible.

  • Abhijit February 27, 2013 10:59 pm

    Today I got porting code from 9175091750 & also from Uninor Kalyan store too. Then they requested to fill one form then attached the current uninor Sim on it and submitted id proof xerox and after seeing into their system they refunded me Rs.82 balance which was left on Uninor number.

    Now porting request sent to Airtel & offer given is
    Airtel to Airtel :0.10ps/min
    Other Locals : 0.20ps/min
    Std calls : 0.35ps/min
    Scheme valid for first 90days

    Also free 1GB 2G net for 1 month

    • Gopalakrishnan February 28, 2013 7:45 pm

      Yea the same was done @ Dombivili Gallery.In Uninor helpline with out sim no. they are not giving UPC code.Airtel that scheme 1st was for 6 months than the next day they reduced to 3 months.

      • Abhijit March 1, 2013 9:06 pm

        Yup. Correct @ Gopalkrishnan. And today mine 9172****** Uninor series number got ported to Airtel . So within 48hrs porting was done.

  • Kaustubh February 27, 2013 4:41 am

    Finally, my Uninor number has been successfully ported to Aircel after midnight today!!
    Had submitted request on 16th Feb

    I have also got Talktime of Rs. 60 free and 2 months GPRS free as part of MNP offer
    They didn’t even charge me porting charges, everything was free!
    I am very thankful to Uninor for the co-operation extended (not rejecting UPC) post shutdown so that I could retain my number

    • pratham February 27, 2013 12:03 pm

      kaustubh tell me in which gallery and when was the expiry date of your UPC code?

      • Kaustubh February 27, 2013 1:27 pm

        Expiry date of UPC was on 3rd March
        Anyway expiry date is for only submitting porting request.
        For code expiring on 3rd March, you can submit even on 2nd March
        I did it from the Mobile Store at Kalyan West.
        Avoid Galleries, they have too many pending applications and shortage of sim cards

        • pratham February 27, 2013 1:40 pm

          but my upc code was expired on 23rd feb and cannot generate new one. Plz advice me

          • Kaustubh February 27, 2013 6:12 pm

            You will have to generate a new UPC by calling 09175091750
            Otherwise wont be possible to port!

        • Amarjit February 27, 2013 2:40 pm


          I too got ported to Tata Docomo postpaid connection. I submitted this application on Monday 25.06.2013 and i got information from tata docomon on 26.06.2013 that my number is ported i.e. within record time 28 hours they ported my number. BTW I had a premium number *******786

          • Pratham February 27, 2013 6:42 pm

            Amarjit when was the last date of Ur upc code expiry

            • Amarjit February 28, 2013 7:02 am

              UPC code was generated on 16.02.2013 and it was supposed to expire on 02.03.2013

              • Pratham March 2, 2013 9:27 am

                Finally Vodafone accepted my Upc code and they are in process of transferring of my number to their network. All thanks to kaustubh and Amarjit for their moral support

    • Aircel sucks February 27, 2013 3:54 pm

      Aircel is a bad network,they shutdown kerala circle in a day without any notice to customers,15 lakh subscribers lost number and balance….

    • umesh February 27, 2013 5:58 pm

      in which aircel gallery did u get these benifits. i went to kalyan aircel gallery he said 19rupees porting charge+sim charge and no mnp benifits.

  • jigar February 26, 2013 8:39 am

    Now , Uninor WEST BENGAL CUSTOMER CAN ALSO PORT OUT AS SAME AS MUMBAI CUSTOMER..call on 09122091220 from other no.

    • Kaustubh February 27, 2013 9:38 pm

      I did it from the Mobile Store at Kalyan West not Gallery
      Avoid Galleries, they have too many pending applications and shortage of sim cards
      And as you saw, no MNP benifits also

  • Pratham February 25, 2013 10:18 pm

    yesterday i went to Vodafone gallery to portout my Uninor number With a UPC code given from helpline today i was called from vodafone saying that my UPC code dosent matched with their system. so i confirme it by calling the uninor helpline 9175091750 from varoius nos bt all thet executive gave me the same Upc code plz help me

    • Amarjit February 26, 2013 10:37 am

      Same thing happened to me. You can’t do anything. I have given porting request now to tata docomo and let see what they tell me. Vodafone meanwhile rejected my upc code saying it is invalid

      • Kaustubh February 26, 2013 10:57 am

        The problem seems to be in Vodafone’s system. So avoid them and go for other networks, as the UPC code is valid for 15 days they will give you same code again

        • Pratham February 26, 2013 11:21 am

          As of today uninor care said me that my upc code was expired on 23 feb and this is the only last upc code generated for my number and cannot do any furthur help. Amarjit if your portout done sucessfully plz do a post here

          • Amarjit February 26, 2013 11:38 am

            Sure, i will inform all of you if tata docomo port my number

        • Amarjit February 26, 2013 11:37 am

          i have given my request to tata docomo after the UPC code was rejected by the Vodafone store. Let hope tata docomo confirm it is a valid code

        • Amarjit February 26, 2013 12:03 pm

          UPC code is valid for 15 days but let us hope they help us continue the validity of UPC code beyond 15 days

          • pratham February 26, 2013 3:14 pm

            ya will wait for your revert

            • Amarjit February 26, 2013 8:29 pm

              Now the problem is that my porting code will expire in 6 days and it will take 7 days for porting to continue hence i am in the confusion now whether it will be ported or not

              • Kaustubh February 26, 2013 8:58 pm

                Dont worry. The validity of the porting code is relevant only for the date on which the port-in request is made and not till the porting process is completed.
                You can opt for porting on 26th Feb even if code is expiring next day
                So go ahead with it will be ported

              • Amarjit February 26, 2013 9:08 pm


                Thanks for clearing out my doubt 🙂 . I will let all of you know if i get my no. ported

            • Amarjit February 27, 2013 4:25 pm

              I too got ported to Tata Docomo postpaid connection. I submitted this application on Monday 25.06.2013 and i got information from tata docomon on 26.06.2013 that my number is ported i.e. within record time 28 hours they ported my number. BTW I had a premium number *******786

              • Gopalakrishnan February 27, 2013 7:44 pm

                On 16th night when I came to know after calling Uninor helpline that there service is going to stop after 12 am so immediately I sent sms to get upc code 4 porting.I got UPC code in reply.Next day i.e on 17th feb I went to My Idea Gallery Dombivili e branch with my document & UPC code I paid Rs,19 & filled form attached documents & submitted.On 22nd feb I called idea helpline from another no. to know the MNP status they confirmed me my no. is clearly ported & showing in the system active I need to call the no.59059 for verification.But when I inserted Idea sim I was not getting any network, So again I called Idea care,agaon they confirmed the same my no. is active remove dim & gain insert or else visit My idea Gallery.Again I did the same procedure but didn’t work I went to My idea gallery.Gallery peoplr told me NO sir your no. is not active .Again I called Idea care & shouted them Why you people are misinforming me.So they said we will take complaint against Gallery people for misinforming me.On 24th I got call from Idea person stating my no. is active again I nid to go to MY idea gallery.Before going there I called idea care so they told my no. was active but now it is been deactivated so I asked them the reason .they are saying that I need to go to Gallery.When I went there there I was been told UPC code is not valid whcich was generated by UNinor.such a stupid service Idea……Hopeless.Than I went to uninor gallery to claim my refund so I got new UPC code & gain I went to Idea gallery to resubmit.Now I have resubmitted…Don’t know what they are going to do….My question is if my UPC code was not valid than How they activated & than they deactiveated.??????

  • srinivas February 25, 2013 5:48 pm

    Please let me know if loop network is good in mumbai?i am thinking of porting to loop or aircel in mumbai??Got the upc code from customercare..

    • Kaustubh February 25, 2013 7:46 pm

      Aircel has better GPRS packs and Full TT RCs than Loop

  • Kaustubh February 25, 2013 4:06 pm

    I went to Kalyan West gallery at 11.30am today to get the refund but it was not open.
    Had a huge queue of people outside too.

  • abhay shekhawat February 25, 2013 3:01 pm

    Refunding unutilised balance is daunting exercise”-why?..

  • Freya Mishra February 25, 2013 2:52 pm

    Uninor shares the procedure for refund and MNP. UNINOR STORES WHERE REFUNDS ARE AVAILABLE
    Kalyan West
    Dombivali East
    Nerul, Navi Mumbai
    Kurla East
    Mira Road
    Andheri E
    Dadar East
    Malad East
    Borivali West
    Dharavi – Sion

    For MNP
    MNP port out services will be available exclusively from the helpline number 9175091750 and does not require customers to visit the stores. Through a simple process, port-out codes will be provided to customers over the same call instantly.

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