TT Poll – What’s your Loyalty Quotient?

Management who are playing with a Brand may change,people who are operating a brand may get replaced.Policies,Tariffs and what not everything inside a brand may change and who knows even the Brand may dissolve, only a few knows whats actually going to happen inside a Brand(Oh dear here i’m talking only about Telecom) but there are someone who without involving in any of the above categories will always be with that Brand and we fans will always have that loyalty to some particular brands which we use in our daily life.   voice-of-customers

Telecom Brands are those where each and every mobile phone user will/should come across them in their daily life.We all have that One Operator Brand,irrespective of Network,Plans,Tariffs and what so ever reason it is will stick to that operator.Now with MNP facility we even have an option to shift to other operator as well without even changing the number but we still retain that number with that particular operator taking a new number from different operator for different purpose we like again and all this just lies in the Loyalty we have in that brand.

What i feel is Operators should develop that soft corner among their subscribers,so that based on prevailing market conditions what ever decisions management take they can be sure about their Loyal users and can withstand the market to achieve their Operational excellence.

Let me give a personal example: Last year on my B’day i received a sms from Uninor saying -Uninor wishes a very Happy B’day,enjoy your day with 25 free sms and 25 free local min till midnight. It’s not a big deal to me as well but that touch i got on that day with that simple sms made me develop a special bond with that brand and i felt the care they have taken for their users personally.

Let me give a more general example: Last time with just a simple tweet (i didn’t even include a mention to that brand as well) that i’m facing a problem with their Network,the team some how managed to get my number and called me to solve my issue and that personal touch again was more awesome and that Brand is Airtel via Airtel_Presence team.

In a similar way i’m having a good number of experiences and i’m sure each one of us will also have such experiences at least once a time.So, here is a chance for all the readers to voice out their Loyalty to their preferred Networks and the reason behind that.

Thought Brand Loyalty differs based on many parameters like Network,Customer Care, age on Network,Service and many Personalized services available to user i wanted to hear what according to TT readers they voice out their Loyalty to this Telecom World.

So, go ahead and voice out your Loyalty Quotient ;)
This time i’ll be giving out the names of the users and commendation on TT Pages as well based on the best answers received from readers about their Loyalty in Poll Results.

If you have any any such special experiences to share with the world you can mail me your story in brief  to srikapardhi[at]telecomtalk[dot]info and i’ll be happy to publish it on TT adding my touch to it ;)

Seasons Greetings and Happy Diwali Readers :)

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  • Ved November 5, 2013 9:29 pm

    What i can say is only AIRTEL?The ques arises why so the answers are -:
    1).Best in terms of coverage
    2).Best QOS,No beeps during calling
    3).Awesome net connectivity in moving conditions specially in trains with mostly 0 buffering in cellphones
    4.)Awesome facility AIRTEL MONEY,the best in class
    5.)Best Gifting Serivce and daily update of USSD services
    6.)Highest no. of USSD (17+) services than any operator and all are in working conditions like *123#,*121#,*400#,*141#,*222#,*567#,*555#,*282#,*323# ,*321#,*321# etc..
    7.)No glitch in service and crystal voice clarity,no call drops nothing even after 3Hrs of continuous talk during eve time..
    8).Only operator who’s STV works in Special days no matters weather its free minutes or anything except SMS pack…
    9).Every where Best speed of 2G ,no 3G in my circle .
    10).Online services are best specially gifting ,Airtel Money,Mobile services..
    Last but not the least ..
    Its India’s Backbone and Largest operator who’s services hardly glitch till now i haven’t faced any prob since last 7 years on airtel …Most of the villages has only Airtel Network and no other network ..I had seen specially in Rajasthan,Andhra Pradesh,Tamil Nadu,CG etc while passing by BUS ,No voda no idea no Reliance only Airtel …Best operator

    • prasad mayya November 6, 2013 8:09 am

      but in my home i will get poor signal (tower is just 1km )…… edge speed is 40kbps around….. auto vas activation….. once i recharged for 75Rs ( got full time )…. they activated hello tunes and deducted 50Rs ….. after that i recharge only 30Rs …… simply they are fraud

      • Ved November 6, 2013 6:43 pm

        Simply when auto activation comes then u r wrong my bro as airtel is open in this, now they ask 2 times to activate any VAS even if u r subscribing and the best is last five transaction of VAS tells u how VAS has been activated n if u want u can activate DND 6 (START 6 to 1909 ),n when it comes to net speed Airtel was the 1st network to provide 2.5G Edge and also awarded many times for providing the best internet globally so it might be some temporary error that time…See i am not Airtel person not to tell every one to join Airtel ,Its my personal opinion if u want QOS then go for Airtel,They are not fraud they are the only operator that times when India blackout (power cut july 2012) that was alive ,their plans are costly but best services ,recent times in orissa philion Airtel was alive everywhere and put a charging vans and offer free TT,I have used all major operators Voda,Reliance,Idea,BSNL,TATA…but what i obeserved is Airtel best among all..and also complaint resolution time in airtel is hardly 1 day ..they call u in next 3 hrs after a text msg on fb page Airtel India or presence..U r free to choose any operator ,what u want, after all India is a Democratic Country..

        • prasad mayya November 7, 2013 12:33 pm

          hello i am using airtel since 2005…… i got max 64kbps till date ….. i checked in bangalore also ……only vodafone,bsnl,aircel and docmo provides above 200kbps…. i lost hopes on airtel…. i still have no because that was my 1st no…… also they dont have customer friendly plans…. may be call rate,sms pack or data plans…. everything is costly…… so now i am using mts and bsnl

          • srikapardhi November 7, 2013 12:59 pm

            !dea also providing good speeds

            • prasad mayya November 7, 2013 1:10 pm

              unfortunately idea has worst signal in my home… tower is just 1km from home…. 2g speed is 50 to 100kbps…. last week i checked in some other place, i found speed is good….. anyway bsnl is excellent in my place ….. i recharged 101Rs 1gb sms 10ps …..

    • Sutripta Roy November 7, 2013 11:28 pm

      Yeah! your every point about airtel is fully true.Awesome service.May be the call rate is too high.But it deserves this for its service.

    • !DEA November 14, 2013 7:04 pm

      SORRY!! VED BUT AIRTEL SERVICE IS TOO COSTLY.IN MH AIRTEL TERRIF,CALL RATE,2G,3G RATES R NCREASED.AIRTEL IS NOT GIVING SPEED IN MH MORE THAN 15KBPS.ARE YOU OK VED.PLEASE BE SURE WHILE COMMENTING.I ACCEPT THAT AIRTEL IS BEST NETWORK IN OTHER STATE BUT NOT IN MAHARASHTRA.

  • Saurabh November 5, 2013 1:48 pm

    Forgot to tell in my previous reply that Reliance GSM has also started providing best offers through USSD *121#. I inserted SIM after more than 2 months and dialed *121# for fun to see whether it shows something and yes it shown three offers which were damn cheap.

    1. Rs.65 TT (Instant) with Rs.56 recharge.
    2. 450 L+N SMS for Rs.13.
    3. 1GB 2G Data for Rs.51 for 30 days.

    So everyone is catching up. Idea Haryana also, which used to provide talktime offers only a month or two ago now provides complete package of TT+SMS+Data offers on *122#.

    But best ones are from Airtel only here followed by now RGSM and Idea. Vodafone sucking with normal offers as best offers ;) BSNL and Videocon don’t have like this but their calling packs are cheap. Videocon’s own network is still missing from my town even after a month and company clueless about it. lol Tata se kaam chal raha hai.

    • SS November 5, 2013 4:43 pm

      Ha ha ha…. Thanks for the update regarding Videocon. Results as expected. Network downgradation is in process and they are dreaming of bidding for 900 MHz spectrum in Delhi.

      I am too getting awesome offers on Airtel and vodafone as well. In airtel i get FTT on Rs 160 extra talk time of Rs 10 on RC of Rs 100 (Airtel money). 1GB 3G for Rs157 (since months). In vodafone i get FTT On Rs 90. Nothing else.

      But even after start of expansion phase, vodafone hasn’t launched its 3G services in my town and Idea has now started capping 3G speeds to 2mbps for non-Idea roamers. :-(

      • Arun Chandran November 5, 2013 5:32 pm

        @SS
        2mbps is enough for browsing.What is your real name?

        • SS November 5, 2013 6:01 pm

          My real name is Shivang Singh so i use SS in short. :-)

  • Saurabh November 5, 2013 1:39 pm

    Straight forward answer is, I’m not at all loyal to any telecom company i.e why I have at-least one SIM card of each 8 operators in my area. In total, the number is 18. I don’t have problem of switching SIM cards as rarely I use them for calling purpose and rarely someone calls me. Most have my LL number and they contact me on that and if I’m unavailable I myself contact them when come to know about their call. I’m not a personality whom people need to contact urgently. So have used SIM cards only for Internet on mobile and computer and wherever I get the less price with big difference, I go for it by just inserting it in my dongle or phone. :D Currently on Aircel till Dec 6. Before that using Airtel because of 125 plan with 125 TT and 1GB 2G. Haven’t used TD, Reliance from more than one year except Rs.5 pack sometimes to check service.

    But Airtel’s best offer are always amazing and network is also good these days. Airtel is the only one which I recharge the most and that too for Internet purpose. In December will go for Rs.247 pack which is offering 150 TT + 1GB 3G here. lol So the rotation policy will keep on going and everybody will get some money from me time to time except BSNL which sucks big time in terms of data. :P

  • raju November 5, 2013 11:35 am

    Not even one operator provides 3g at affordable rates in AP.Idea has best 3g coverage than airtel.But it’s very very costly.No custom offers at all.Aircel is just wasting 3g spectrum without operating.The lesser we talk about (2g) bsnl,docomo,voda…the better.

  • Kaushik November 4, 2013 2:20 pm

    My favrt brand- Aircel mumbai
    Although i am jst 1yr on its network but i am fond of its AIRCEL TREATS EVERY 30 DAYS! sometime I get 100mb free or 20 L/N sms for 3 days free. And I very much liked it when aircel gave me UNLIMITED INTERNET USAGE FROM 6AM-9AM (17th to 31st Oct). Speed was superb in mornings.
    Even I like extra talktime on rs.30/50 topups.

    • Sutripta Roy November 7, 2013 11:48 pm

      Yeah! Aircel Kolkata also gives various special and promotional offers.Even Aircel is the best calling operator at this time in Kolkata(both onnet and offnet).But they have a problem of tower strength.Mainly voice breaks.Apart of these,the speed of internet is not good. 3g speed is not upto Reliance,Airtel,Vodafone,Idea.But still if we use dual sim phone with a sim card of any of the major brand like Airtel or Vodafone or Idea and another sim card of Aircel. Then it will be really cheap for us.

  • kamal kishore November 4, 2013 12:40 pm

    LIKE TELECOM TALK I WANT DTH TALK SO THAT WE CAN KNOW ABOUT OR COMPARE WITH ALL DTH I REQUEST PLEASE HAVE ONE OPTION DTH TALK

  • FTW November 4, 2013 12:23 pm

    No loyalty. Nothing personal, its just business. You give me a good price, and quality services, I pay you. You dont, I switch operators.

    • Srikapardhi November 4, 2013 12:50 pm

      ;) ROFL but true :D

      • souradip November 5, 2013 10:43 am

        +1 if company rase it tariff 2-4 times than current what will u do? r u going to be loyal to company

        • Srikapardhi November 5, 2013 2:10 pm

          That can’t be avoided, even in that scenario all the trio AVOID will hike tariffs and there’s uniformity again as well ;) so this scenario continues

  • Vineet Singh November 4, 2013 11:47 am

    Idea Cellular in Delhi & Bharti Airtel in Kolkata.

  • Kaushik Roy November 4, 2013 10:22 am

    Operators on 900 Mhz frequency always have better coverage than opearetors on 1800 Mhz
    In kolkata,airtel,vodafone and bsnl are on 900 mhz and considered the best coverage operators
    rest like idea,rgsm,docomo,aircel are all on 1800 mhz are good but not the best
    Airtel on 1800 mhz frequency is good but not the best in circles like Kerala,Maharastra,Haryana,Gujarat etc

  • ricky bong rockzz November 3, 2013 11:30 pm

    my vote is also with BSNL (Kolkata) …..
    1. good tariff ( except off net sms packs, but on net sms is cheap )
    2. good coverage (in West Bengal also)
    3. moderately good network quality
    4. no wrong VAS activation and deduction
    5. Customer care is very good now a days….. receive maximum calls within 30 secs …..
    6. in a week average 1 to 2 calls from customer care , i.e; less disturbances ……
    7. free missed call alerts
    8. if u face any problem directly call to appellate authority for gsm directly….. your problem will be solved within 24 working hrs ….( now if I face any problem I used to call app. authority officer directly and he is very polite and helpful …..

    so, my vote is always with BSNL …….

    • js November 4, 2013 1:55 pm

      My vote also always goes to BSNL

  • Bibin November 3, 2013 6:13 pm

    But iam a brand contious person. I will use indian brand airtel what ever u say. Idea is a below average brand, i dnt like it. Ok.

    • js November 4, 2013 1:58 pm

      Bibin,
      Airtel is not completely indian. 36%is owned by Singtel(Singapore telecom). The fdi has become 100% for telecom sector. Soon more shares will be owned by Singtel in Airtel.

      • Bibin November 4, 2013 6:41 pm

        Ya…..
        But the rest is now in the hands of airtel.
        There is a news regarding the singtel is going to sell the remaining stakes to airtel itself. So it will be 100 %. :p

  • anushka November 3, 2013 5:46 pm

    east to west bsnl is best….. i always prefer n like BSNL…… no wrong vas deduction …… love you…….

  • DEBABRATA KOLKATA November 3, 2013 5:42 pm

    ONLY BSNL……. BSNL IS MY LOVE………. STV 144 ….. 600 MINS B2B LCL, 150 MINS B2O LCL, AFTER THAT B2B LCL 5 P/MIN AND B2O LCL 40P/MIN……STD B2B 40P/MIN , B2O 60P/MIN…….. BEST RURAL COVERAGE IN WEST BENGAL AFTER VODAFONE ……… DAY BY DAY NETWORK QUALITY DEVELOPING……… CRYSTAL CLEAR SOUND ……..

  • Esmail November 3, 2013 5:35 pm

    Reliance all the way, CDMA and GSM, been on the network for 8 years now!

  • Roy Thomas November 3, 2013 4:58 pm

    I love BSNL. I am from Kerala and my entire family addicted to BSNL. One important thing i need to mention here that is BSNL doesn’t show any type of partiality or inclination towards customers based upon their total monthly re charges. BSNL have the same overview upon all the customers. You can notice that if you sent a port request to your idea,airtel,voda,e.t.c. they call back and give you offer only if you worth to them,it never depends on how long has been you on there network or other things. So BSNL is best,you same as everyone in the network. Happy Diwali to Telecom talk.

  • gurpreet November 3, 2013 3:21 pm

    Only bsnl

  • rahul November 3, 2013 12:47 pm

    using reliance gsm for 7 years now in kolkata and never being let down by the service… being an old cuatomer i get treated like a vip from their end and get exclusive offers and a robust backup….. no network problems till now even on roaming… 3g is workimg flawlessly… crystal clear call quality…. i am one happy customer

  • Udayan Ray November 3, 2013 10:41 am

    MTS is my brand—No wrongful deductions till date,affordable tariffs,beautiful packs,more than better network,at times better network than GSM biggies,half paisa tariff not withdrawn till date as it was offered for a lifetime..No need for special treatments by deducting at will…I simply love MTS and also want them to expand throughout the country…!!

  • Bibin (kerala) November 3, 2013 9:48 am

    I only suggest airtel in kerala. Great network of gods own country with super customer care. I again suggest vodafone for its fantastic crystal clear network.

    • Tharun George November 3, 2013 10:35 am

      Airtel have 1800Mhz spectrum in Kerala. So coverage will be less than Idea, BSNL and Vodafone.

      • bibin November 3, 2013 1:35 pm

        Yes. . . But these idea bsnl and vodafone operates on 900 mhz so the crystal clear network only be with 1800 mhz ie airtel and rest others. . .

        • Tharun George November 3, 2013 5:06 pm

          No use of crystal clear network without signal.

      • manesh November 3, 2013 3:18 pm

        Only coverage is there. No call will connect at peak hours…. Only airtel is best with its 1800 mhz frequency having high call management capacity…..

        • Tharun George November 3, 2013 5:07 pm

          Even though Airtel operating on 1800Mhz frequency, it got the one of the slowest 2G internet speed in Kerala. Even Idea have better internet speed on 900Mhz.

          • bibin November 4, 2013 7:15 am

            Taan onnu poodo…….
            Airtel is best.

            • Tharun George November 4, 2013 1:45 pm

              Than poodo.

              Your Airtel is 4th in term of no: of subscribers in Kerala.

              • Bibin November 4, 2013 6:44 pm

                But the said airte is ” First ” when compared to number in the whole INDIA……
                Yeeehhh… Yeeehhh……… we win…!!
                Onnu poodo avidunnu……
                tanikku oru vichaaram undu…. taan eedoo konaandar aanennu….
                kali ennoodu veendaattada mone…

              • Tharun George November 5, 2013 7:58 am

                That’s because they have 900Mhz spectrum in other circles.
                Kerala Subscriber base
                Idea- 8,466,741
                BSNL- 7,151,893
                Vodafone- 6,489,482
                Airtel- 3,599,838
                Even though Airtel is no: 1 in India, Idea and BSNL have more than double subscriber than Airtel in Kerala.

                tanniku oru vicharam ondu tan paryunna karayam maram ellavarum cheythal mathi ennu. Thanniku onnum vere panni elae?

              • Bibin November 5, 2013 1:17 pm

                Taan valla angaadiyileekkum poodoo…..
                ee subscriber figures um frequency range um okk eenikkkum ariyaam.
                idea, BSNL okke atraku keeman maar aanengi endee avarku 900 mhzz frequency bid cheydoodernnu pan india. adu pattillengi pine mindaan nikkarudu ketta…..
                Moonu atrakku mootu irikkuvaane valla Bsnl office il pooyi ada iriku…..

              • Tharun George November 5, 2013 4:55 pm

                Tan eppol Airtel office adayirikuvano? Airtel parjal thaniku kodannu thonnunu. Taniku ellam ariyam enna njan vicharichathu. BSNL pan India 900 Mhz undu. 900Mhz ellarkum kittilla. Ella circle 3 ennam mathram ollu. Adhyam varrunvanu kiitum. Keralathil athu BPL, Escortel, BSNL kitti. Eppol athi Vodafone, Idea, BSNL.

            • Arun Chandran November 5, 2013 5:36 pm

              @bibin
              Plz use idea 3g network or any cdma network.Then you will understand that their sound quality is better than airtel & vodafone.

              • Bibin November 5, 2013 7:23 pm

                Ya….. 3g network is a different one which now uses 2100 mhz frequency by idea in kerala. All the 3g networks has got this clarity… if u take airtel in tamilnadu or vodafone in delhi or bsnl in panjab. etc……

          • Bibin November 5, 2013 5:56 pm

            I know all those things. . . The airtel dominating circles are mostly airtel has got 900 mhz. This is also true in other operators except bsnl. Bcz bsnl is a public sector one. So the second one which got more 900 spectrum is airtel. And one more thing , i dnt knw whether u undrstnd or not. These big operators are again asignned with both 900 and 1800 in certain circles which is based on capacity. That is the reason why we hear kerala idea cellular calling tring tring tone is dual mode which one we here of 900 and other is of 1800.

  • Krishna Deva November 3, 2013 9:21 am

    I am always with BSNL.My company staffs were given BSNL sim. We cannot forget the part of bsnl in success of my company. Thanks BSNL.

  • Nithin George November 3, 2013 8:51 am

    Only Bsnl.

  • abhay jaipur November 3, 2013 7:55 am

    reliance..best in tarif…just mail the cc nd wil refund…ftt in 30 rs,.

  • Amit November 2, 2013 11:16 pm

    Vodafone. Best network in karnataka with good 2G speed. Me being a old user have accss to 3G also. Tafiffs are quite good for a quality network and best best part is very professional customer care executives and transprent billing with no deductions. Im a prepaid user and my monthly expenditure on vodafone is 600-700rs

  • itsmesamrat November 2, 2013 11:08 pm

    In Kolkata Airtel really rocks.No coverage issues at all and it gives exact cell info location,unlike bsnl which shows a place,1km far from the current place.Also MCA is free and very accurate,unlike bsnl where sometimes the alert does not even come and even on receiving the alert,shows wrong timings.

    • sanjib November 3, 2013 4:56 pm

      no 3g!!

    • Amit Kumar Das (Kolkata) November 3, 2013 8:38 pm

      Agreed.

  • Anish November 2, 2013 11:03 pm

    If you ask me, my answer would be that I am loyal to multiple telecom operators. The names would be Airtel, BSNL, Vodafone, Tata Docomo, Aircel and Reliance.
    I am using all since 3 yrs.

  • SS November 2, 2013 10:33 pm

    Using airtel in delhi and i somehow, is really impressed by the quality of service and support team. As you said Srikapardhi, once i tweeted @airtel_presence and immediately they called me even when they didn’t knew the number. Really, very impressed by airtel.

    btw, very innovative article Srikapardhi, expected lots of new innovations from you on Telecom Talk.

    • Srikapardhi November 2, 2013 11:02 pm

      Seasons Greetings! and thanks a lot. Lots of new innovations are pipelined on TT.All i need is reader’s support as well ;)

    • Dr lamb bin nagh November 3, 2013 11:30 am

      Mr SS. Nice way to put your thought across. I have been a customer with airtel since 1996. They r an awesome brand and always upgrading there network.

  • Vikas November 2, 2013 10:14 pm

    BSNL is the best, affordability and everywhere network. More than or full value talk time plus any pack applicable in roaming also. Best, the best. Father using Bsnl since may 2002 and me since then. Never thought f leaving t same.

  • SYAM November 2, 2013 9:29 pm

    My only airtel.
    Love You my dear airtel network like my lover. I dont know why iam thinking like soo madly……………….. But i know one thing… The airtel will never make me alone.
    Only airtel…. My friends are also ported to airtel because of my ability and recommendation. :p

    • Amit Kumar Das (Kolkata) November 2, 2013 9:41 pm

      Same Here.

    • Dr lamb bin nagh November 3, 2013 11:28 am

      Agree. Airtel is da best la. Sure every operator has problems here and there, but the airtel team are actually concerned in quick and painless resolution. Love them.

  • shashi November 2, 2013 7:56 pm

    I have nokia Asha 310. I have not installed any apps, but still no memory avialable. no music play. very slow. how to free memory in asha 310.?

  • Adil November 2, 2013 7:55 pm

    @ Srikapardhi
    as always innovative article…

    • Srikapardhi November 2, 2013 9:44 pm

      Thank you :) It’s all of your inspirations.

  • sugu November 2, 2013 7:40 pm

    When will the results be out?

  • John Thomas November 2, 2013 7:12 pm

    I always bonded to BSNL.Never even send a port request because from days of my childhood i begin to see BSNL. Always happy with it.

  • John Thomas November 2, 2013 7:12 pm

    I always bonded to BSNL.Never even send a port request because from day of my childhood i begin to see BSNL. Always happy with it.

  • abhisehk chatterjee November 2, 2013 6:04 pm

    where is JHARKHAND ? :@ :@ :@ :@

    • Srikapardhi November 2, 2013 6:32 pm

      Done ;)

      • abhisehk chatterjee November 2, 2013 9:12 pm

        Thnks :)