TT Poll – What’s your Loyalty Quotient?

Management who are playing with a Brand may change,people who are operating a brand may get replaced.Policies,Tariffs and what not everything inside a brand may change and who knows even the Brand may dissolve, only a few knows whats actually going to happen inside a Brand(Oh dear here i’m talking only about Telecom) but there are someone who without involving in any of the above categories will always be with that Brand and we fans will always have that loyalty to some particular brands which we use in our daily life.   voice-of-customers

Telecom Brands are those where each and every mobile phone user will/should come across them in their daily life.We all have that One Operator Brand,irrespective of Network,Plans,Tariffs and what so ever reason it is will stick to that operator.Now with MNP facility we even have an option to shift to other operator as well without even changing the number but we still retain that number with that particular operator taking a new number from different operator for different purpose we like again and all this just lies in the Loyalty we have in that brand.

What i feel is Operators should develop that soft corner among their subscribers,so that based on prevailing market conditions what ever decisions management take they can be sure about their Loyal users and can withstand the market to achieve their Operational excellence.

Let me give a personal example: Last year on my B’day i received a sms from Uninor saying -Uninor wishes a very Happy B’day,enjoy your day with 25 free sms and 25 free local min till midnight. It’s not a big deal to me as well but that touch i got on that day with that simple sms made me develop a special bond with that brand and i felt the care they have taken for their users personally.

Let me give a more general example: Last time with just a simple tweet (i didn’t even include a mention to that brand as well) that i’m facing a problem with their Network,the team some how managed to get my number and called me to solve my issue and that personal touch again was more awesome and that Brand is Airtel via Airtel_Presence team.

In a similar way i’m having a good number of experiences and i’m sure each one of us will also have such experiences at least once a time.So, here is a chance for all the readers to voice out their Loyalty to their preferred Networks and the reason behind that.

Thought Brand Loyalty differs based on many parameters like Network,Customer Care, age on Network,Service and many Personalized services available to user i wanted to hear what according to TT readers they voice out their Loyalty to this Telecom World.

So, go ahead and voice out your Loyalty Quotient 😉
This time i’ll be giving out the names of the users and commendation on TT Pages as well based on the best answers received from readers about their Loyalty in Poll Results.

If you have any any such special experiences to share with the world you can mail me your story in brief  to srikapardhi[at]telecomtalk[dot]info and i’ll be happy to publish it on TT adding my touch to it 😉

Seasons Greetings and Happy Diwali Readers 🙂

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76 Comments on "TT Poll – What’s your Loyalty Quotient?"

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Ved
Ved
November 5, 2013 9:29 pm 9:29 PM
What i can say is only AIRTEL?The ques arises why so the answers are -: 1).Best in terms of coverage 2).Best QOS,No beeps during calling 3).Awesome net connectivity in moving conditions specially in trains with mostly 0 buffering in cellphones 4.)Awesome facility AIRTEL MONEY,the best in class 5.)Best Gifting Serivce and daily update of USSD services 6.)Highest no. of USSD (17+) services than any operator and all are in working conditions like *123#,*121#,*400#,*141#,*222#,*567#,*555#,*282#,*323# ,*321#,*321# etc.. 7.)No glitch in service and crystal voice clarity,no call drops nothing even after 3Hrs of continuous talk during eve time.. 8).Only operator who’s STV works… Read more »
!DEA
!DEA
November 14, 2013 7:04 pm 7:04 PM

SORRY!! VED BUT AIRTEL SERVICE IS TOO COSTLY.IN MH AIRTEL TERRIF,CALL RATE,2G,3G RATES R NCREASED.AIRTEL IS NOT GIVING SPEED IN MH MORE THAN 15KBPS.ARE YOU OK VED.PLEASE BE SURE WHILE COMMENTING.I ACCEPT THAT AIRTEL IS BEST NETWORK IN OTHER STATE BUT NOT IN MAHARASHTRA.

Sutripta Roy
Sutripta Roy
November 7, 2013 11:28 pm 11:28 PM

Yeah! your every point about airtel is fully true.Awesome service.May be the call rate is too high.But it deserves this for its service.

prasad mayya
prasad mayya
November 6, 2013 8:09 am 8:09 AM

but in my home i will get poor signal (tower is just 1km )…… edge speed is 40kbps around….. auto vas activation….. once i recharged for 75Rs ( got full time )…. they activated hello tunes and deducted 50Rs ….. after that i recharge only 30Rs …… simply they are fraud

Ved
Ved
November 6, 2013 6:43 pm 6:43 PM
Simply when auto activation comes then u r wrong my bro as airtel is open in this, now they ask 2 times to activate any VAS even if u r subscribing and the best is last five transaction of VAS tells u how VAS has been activated n if u want u can activate DND 6 (START 6 to 1909 ),n when it comes to net speed Airtel was the 1st network to provide 2.5G Edge and also awarded many times for providing the best internet globally so it might be some temporary error that time…See i am not Airtel… Read more »
prasad mayya
prasad mayya
November 7, 2013 12:33 pm 12:33 PM

hello i am using airtel since 2005…… i got max 64kbps till date ….. i checked in bangalore also ……only vodafone,bsnl,aircel and docmo provides above 200kbps…. i lost hopes on airtel…. i still have no because that was my 1st no…… also they dont have customer friendly plans…. may be call rate,sms pack or data plans…. everything is costly…… so now i am using mts and bsnl

srikapardhi
srikapardhi
November 7, 2013 12:59 pm 12:59 PM

!dea also providing good speeds

prasad mayya
prasad mayya
November 7, 2013 1:10 pm 1:10 PM

unfortunately idea has worst signal in my home… tower is just 1km from home…. 2g speed is 50 to 100kbps…. last week i checked in some other place, i found speed is good….. anyway bsnl is excellent in my place ….. i recharged 101Rs 1gb sms 10ps …..

Saurabh
Saurabh
November 5, 2013 1:48 pm 1:48 PM
Forgot to tell in my previous reply that Reliance GSM has also started providing best offers through USSD *121#. I inserted SIM after more than 2 months and dialed *121# for fun to see whether it shows something and yes it shown three offers which were damn cheap. 1. Rs.65 TT (Instant) with Rs.56 recharge. 2. 450 L+N SMS for Rs.13. 3. 1GB 2G Data for Rs.51 for 30 days. So everyone is catching up. Idea Haryana also, which used to provide talktime offers only a month or two ago now provides complete package of TT+SMS+Data offers on *122#. But… Read more »
SS
SS
November 5, 2013 4:43 pm 4:43 PM
Ha ha ha…. Thanks for the update regarding Videocon. Results as expected. Network downgradation is in process and they are dreaming of bidding for 900 MHz spectrum in Delhi. I am too getting awesome offers on Airtel and vodafone as well. In airtel i get FTT on Rs 160 extra talk time of Rs 10 on RC of Rs 100 (Airtel money). 1GB 3G for Rs157 (since months). In vodafone i get FTT On Rs 90. Nothing else. But even after start of expansion phase, vodafone hasn’t launched its 3G services in my town and Idea has now started capping… Read more »
Arun Chandran
Arun Chandran
November 5, 2013 5:32 pm 5:32 PM

@SS
2mbps is enough for browsing.What is your real name?

SS
SS
November 5, 2013 6:01 pm 6:01 PM

My real name is Shivang Singh so i use SS in short. 🙂

Saurabh
Saurabh
November 5, 2013 1:39 pm 1:39 PM
Straight forward answer is, I’m not at all loyal to any telecom company i.e why I have at-least one SIM card of each 8 operators in my area. In total, the number is 18. I don’t have problem of switching SIM cards as rarely I use them for calling purpose and rarely someone calls me. Most have my LL number and they contact me on that and if I’m unavailable I myself contact them when come to know about their call. I’m not a personality whom people need to contact urgently. So have used SIM cards only for Internet on… Read more »
raju
raju
November 5, 2013 11:35 am 11:35 AM

Not even one operator provides 3g at affordable rates in AP.Idea has best 3g coverage than airtel.But it’s very very costly.No custom offers at all.Aircel is just wasting 3g spectrum without operating.The lesser we talk about (2g) bsnl,docomo,voda…the better.

Kaushik
Kaushik
November 4, 2013 2:20 pm 2:20 PM

My favrt brand- Aircel mumbai
Although i am jst 1yr on its network but i am fond of its AIRCEL TREATS EVERY 30 DAYS! sometime I get 100mb free or 20 L/N sms for 3 days free. And I very much liked it when aircel gave me UNLIMITED INTERNET USAGE FROM 6AM-9AM (17th to 31st Oct). Speed was superb in mornings.
Even I like extra talktime on rs.30/50 topups.

Sutripta Roy
Sutripta Roy
November 7, 2013 11:48 pm 11:48 PM

Yeah! Aircel Kolkata also gives various special and promotional offers.Even Aircel is the best calling operator at this time in Kolkata(both onnet and offnet).But they have a problem of tower strength.Mainly voice breaks.Apart of these,the speed of internet is not good. 3g speed is not upto Reliance,Airtel,Vodafone,Idea.But still if we use dual sim phone with a sim card of any of the major brand like Airtel or Vodafone or Idea and another sim card of Aircel. Then it will be really cheap for us.

kamal kishore
kamal kishore
November 4, 2013 12:40 pm 12:40 PM

LIKE TELECOM TALK I WANT DTH TALK SO THAT WE CAN KNOW ABOUT OR COMPARE WITH ALL DTH I REQUEST PLEASE HAVE ONE OPTION DTH TALK

FTW
FTW
November 4, 2013 12:23 pm 12:23 PM

No loyalty. Nothing personal, its just business. You give me a good price, and quality services, I pay you. You dont, I switch operators.

Srikapardhi
Srikapardhi
November 4, 2013 12:50 pm 12:50 PM

😉 ROFL but true 😀

souradip
souradip
November 5, 2013 10:43 am 10:43 AM

+1 if company rase it tariff 2-4 times than current what will u do? r u going to be loyal to company

Srikapardhi
Srikapardhi
November 5, 2013 2:10 pm 2:10 PM

That can’t be avoided, even in that scenario all the trio AVOID will hike tariffs and there’s uniformity again as well 😉 so this scenario continues

Vineet Singh
Vineet Singh
November 4, 2013 11:47 am 11:47 AM

Idea Cellular in Delhi & Bharti Airtel in Kolkata.

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