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In a conscientious effort to add the transparency and protect the interest of the subscribers of Landline and Mobile services, The Telecom regulator of India (TRAI) will starts a Quarterly Audit of Quality of Service (QoS), instead of annually.
According to the TRAI, by next month i.e July 2010, It will starts quarterly audit for QoS. At present, every three months the telecom operators submit their data on pre-defined parameters of Quality of Service as per guidelines of TRAI but the audit of QoS was done annually by the regulator to verify the QoS .
The Indian telecom regulator also geared up to launch web-based “Telecom Consumer Grievances Monitoring System” (TCGM) by July 15, which enabled the customers to lodge their complaints and monitor their redressal on TRAI website via Internet.
Earlier in February-2010, TRAI also directed all basic telephone service providers, unified access service providers (UAS) and cellular mobile service providers (CMTS) to publish the performance with respect to the “TRAI benchmark of Quality of Service (QoS)” parameter on their website on quarterly basis.
The TRAI QoS parameter includes Accessibility of call center, Response time to the customers, Postpaid and Prepaid metering and billings credibility, Percentage of billing complaints resolved with in 4 weeks, Time taken to refund of security deposit, BTS (Mobile Tower) down time, call setup success rate, Network congestion, Percentage of call drop, Voice quality, PoI congestions and Landline Fault repairing with in next working days etc.
Ajay Rao June 30, 2010 at 4:14 pm
May be 1st SEPTEMBER 2010. Hope so!
MaNoJ June 30, 2010 at 3:51 pm
Bhagwaan Bharose Hai…
Deepak June 30, 2010 at 3:40 pm
will tommarow MNP implemented?
samir June 30, 2010 at 3:27 pm
Tata Indicom and Tata Docomo should First of all Upgrade its network as there is low network coverage in some parts of mumbai ie Mulund , nahur and Bhandup.
Sometimes Due to low network coverage Net gets Disconnect.
srinivasan June 30, 2010 at 11:14 am
Is the telecom minister is back from the World Tamil Congress. Is he now devotehis precious time for the welfare of the public. LEt him know that only the poor and the lower strata of the public only opt for this one paise per second scheme offer. I do not know whether they even know read or write. The money swindled by the BSNL from this sect will be voluminous considering the kind of complaint like my FILs (he is a retired government servant – aged around 80 years). – Kudos to the Government ofIndia and its telecom policy
srinivasan June 30, 2010 at 11:09 am
BSNL is the worst when it comes to service. In my case, my Father-in-law opeted for one second scheme by paying Rs.45/- under the prepaid-General scheme. A classic example is that it was supposed to debit one paise per minute from the monent the receiver attends the call, his amount is being regularly debited from making of the call irrespective of the fact that the receiver attends or not. This is a daylight robbery. When one paise scheme was opted, for certain numbers, irrespective of whether the receiver attends my FIL’s call or not, it is being debited at 10 paise per second. – THE BSNL IS LOOTING THE GENERAL PUBLIC. The department cannot deny that because it is to my number when my FIL calls, irrespective of me attending to it, we could very well see the amount is debiting from the account when the bell is still ringing. -It seems that this is the direction given by the Government of India thru TELECOM Ministry to recover the FIFTH PAY COMMISSION arrears from the general public.- Who is going to take up this matter and i do not know how many million people’s money are being siphoned from various operators. – LEt first TRAI depute their representative to find out the true colour of the operations of BSNL.- Even god cannot save this country from this callous officials wo receive their pension while in service. Only in India, you can see people get pension fromTax payers money during their service. S. Srinivasan S.
MaNoJ June 30, 2010 at 9:30 am
TRAI should take action strictly,
Most of users want good network coverage and good voice quality.
All operator should cover above things.
In Delhi circle, Nowadays MTNL, Airtel, Voda network is really too good, But reliance GSM network is worst, even you can’t talk properly with your nearone. Aircel network was also worst but they improved it.
Hope Something will happen after this move by TRAI.
vinay June 30, 2010 at 12:42 am
@Sanjay Bafna
i didnt know. it only came out of my curious mind reading problems of all readers abt congestion.
however, since july 2006, whats the progress abt PROJECT “MOST”? nothing abt it even after 4 years. all the concerned authorities must b pushed up.
Sanjay Bafna June 29, 2010 at 8:54 pm
@vinay vinay In July-2006 the same (which you are suggesting today in your comment) already initiated by Telecom Ministry and COAI and launched the Project MOST, check the details here http://www.coai.com/projectDetails.php?id=2
vinay June 29, 2010 at 8:44 pm
SUGGESTION to TRAI and all telecome sites like telecomtalk.
in mobile phone, access of network is main problem. many operators r coming n they go on launching their service in new circles. problem is that there r lots of areas uncovered thru network. so customers to suffer. its not the case only with new operators, but even the established operators like airtel, voda customers suffer.
so to overcome this, TRAI shud direct all operators to use common towers for relay of signals. ie the same tower in a particular area can b used by all the gsm operators of that circle irrespective of who has installed it. in a way, all towers in a city b commonly used by all. that vl allow customers better service. n no customers vl miss out any signal from theiroperators.
n as for the sharing of cost, the more the usage of that tower by particular operators say op.1, the more the cost shared by that operator eg. if that tower no.1 is used for 90 minutes by op.1 n 200 min by op.2, then op.1 vl b charged for that 90 minutes n op.2 vl b charged for 200 mins.
that way, operators vl b relieved from installing towers at numerous places n reduce their administrative cost n customers vl get benefit by better coverage n reduction in call drops, etc. SO beneficial to all.
TELECOMTALK, Kindly gv publicity to the thought.
Ankit June 29, 2010 at 8:39 pm
Earlier in February-2010, TRAI also directed all basic telephone service providers, unified access service providers (UAS) and cellular mobile service providers (CMTS) to publish the performance with respect to the “TRAI benchmark of Quality of Service (QoS)” parameter on their website on quarterly basis.
no none except Loop Mobile,MTNL and BSNL doing this . is TRAI is sleeping ?
Anirban Mukherjee June 29, 2010 at 6:33 pm
Atlast a fresh breeze for cellular users……however it will be good or bad, thats not matter……this approach is really appreciable
Starpco June 29, 2010 at 6:01 pm
@Ankur
meri star PCO naam se shop hai aur mere pass daily 8-10 customer complain laker aate hai ki mera balence kat gaya ye kisi ek company ka nahi sabhi company ka hall hai but Reliance ki jyada complain hai. Kabhi voice chat to kabhi caller tune sab apne aap activate ho jata hai.
epynic June 29, 2010 at 6:00 pm
These are all just for name sake, will see what they come up with, money speaks every where in india, so all these trai regulation will not effect operators
Ankur June 29, 2010 at 5:15 pm
yes this is right
Ankur June 29, 2010 at 5:14 pm
yes you are right my dear
Aks June 29, 2010 at 4:40 pm
TRAI should also look in the matter that nowdays operators using word unlimited everywhere but give limited min,data etc…
Amit.g June 29, 2010 at 4:34 pm
Good move by TRAI hope all telecos will start providing good services with honesty,
Starpco June 29, 2010 at 4:34 pm
Sab dikhawa hai trai ka ye sab mile hai. Agar trai wale itne hi jagruk hote to ye oprators kisi ka balence nahi udate.
Adarsh June 29, 2010 at 4:27 pm
ITS A GOOD MOVE…BUT IT WILL NOT HAVE GREAT IMPACT ON TELECOM OPERATORS…IN INDIA, MORE THAN 70% OF MOBILE CONSUMERS DONT USE INTERNET…IF TRAI WOULD HAVE STARTED THEIR CUSTOMER CARE SERVICE, THEN IT WOULD HAD SHOWN THAT THE CUSTOMER CARE IS BUSY ON ATTENDING OTHER CUSTOMERS….THIS MUCH BAD CONDITION OUR TELECOM OPERATOR HAVE….
hardeep June 29, 2010 at 4:17 pm
NOTHING HAPPENS IN INDIA!!!!!
Vineet June 29, 2010 at 4:02 pm
Very good move by trai.hopefully it keep all telcos company on their toes.