TRAI is monitoring and enforcing the regulations for protection of customers from Unsolicited Commercial calls and SMSs.
According to TRAI after implementation of regulations on 27th September 2011, 36156 subscribers have been issued notices and 22769 mobile/telecom subscribers have been disconnected. In case of telemarketers, in 94 cases telemarketers have been penalized. Also, 4 telemarketers have been blacklisted.
“As per the regulations, if unsolicited commercial calls and SMSes are sent from individual numbers, notice will be served to the customer and his number will be disconnected on second violation,” TRAI said in a statement.
Registered telecom subscribers receiving marketing or unwanted commercial calls or messages may lodge their complaint by dialing or sending SMS to 1909.