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Good news for Mobile, Landline and Broadband customers who are facing tough time dealing with complaints, TRAI has made the process much simpler now you dont need to knock nodal officers door for any complain related issue.
Previously one has to call Customer Care / Call Center (CC) to register a complain and if not resolved then one has to approach the Nodal officer then again with Applet and the last option was TRAI from today onwards one does not have to deal with Nodal officers .
As per the new process one has to call 198 from all private operators and 1503 for state run MTNL/BSNL (toll free) file a complaint for any issue regarding Mobile Service, wait for 3 days if the issue is not resolved you can directly knock the doors of Appellate Authority but you have to make sure you should have the complaint number as shared by CC guys before approaching Appellate and wait for 7 days.
If the consumer is not satisfied with the resolution of the complaints, he can approach the Appellate Authority for redressal of his complaints. Appeal may be submitted with Appellate Authority through E-mail or FAX or Post or in person, without paying any fee. If the issue is not resolved after 7 days u have to get the appeal number and approach TRAI and file a complain using the online portal –> tccms.gov.in.
Do you think the new process will make complaint resolution faster do share your views. Have you approached TRAI before do share your experience.
RAJ June 19, 2013 at 12:16 pm
plz help me how can I file a complain against MTNL landline no. because I have tried many times to complain and to get complain no but they ignored my call . please give me advice how can I file a grievance.
prashant June 1, 2013 at 9:06 am
Hi Sanjay.
Its a good article and thanks for keeping people updates since government do hardly enough to bring such news in public. I was recently engaged with airtel appellate for a fraud billing and after airtel denied fact the bill plan was changed. Appellate was no different unless i provided them some proof. when i tried to escalate the matter to tccms.gov.in./ i found that non of the link provide option to take the case fwd. In fact the links were only to contact the customer care or appellate or to know the status of complain and all were redirected to service provider.
Prithvi May 16, 2013 at 8:39 am
I hope this ploy works.
Neelesh Masih May 1, 2013 at 3:16 pm
Dear sir
I had got a tata docomo mobil number 8109090909 from 29th march 2013 and i had paid Rs.11000/- for that and they have activated only outgoing service and not the incoming service. and sent one month bill and i have paid it.but now they have diactivated the sim
hence i am not receiving any outgoing or incoming calls .because of this i am faceing lot of troubl in not being in touch with .
I requsite please see to this matter and do the need full to me so that i can use this number and be in touch with my callers.can contect me in this no.too 9893075549 Neelesh Masih
Ankur gupta April 14, 2013 at 7:11 am
I have being filing not particular for vodafone particular but for all other telecom companies..They have increase there msg pack price and provide only 400 sms for month.please do something so that we could get 3000 sms for month like earlier use to be,because its getting expensive for me to recharge my pack service aftr few days..I m a student and I need msg service to chat with family and friends.
kindly take strict action
Rabiul Haque February 19, 2013 at 10:48 pm
Rabiul Haque,
Sir, I having Uninor Connection for more than one years i.e. Connection No. 8599944474 and on 17.01.13 applied before Aircel to transfer the same number to Aircel and to that effect Aircel issued a sim card IMSI No. 404911171524047 and sent a massage that my aforesaid number is under process, but unfortunately Idea alloted the said number to other person caused irreparable and injury.
Please look into the matter urgently and/or kindly inform the name of responsible persons involved for such unwarranted criminal activities.
This is for your kind information for future reference and further steps.
Thanking you.
Rabiul Haque.
faqrudeen abdUllah February 17, 2013 at 1:11 pm
Hi sir, am having a recharge shop in chennai. Am received all the day every customers complaint about vas service the every network has detect a customer amount without they knowing, in india almost every peoples don’t know how to activate. The network only wantedly sending vas messages and activating services. And kepting every customers hard working money please take necessary action to stop this
Sayantan January 28, 2013 at 8:30 pm
I had an Uninor pre-paid connection. On 18th Jan 2013 Uninor stopped their business in our state (West Bengal). I’m trying to port out to another service provider from the last 1 and half months. I submitted my documents twice in Vodafone and twice in Airtel. But could not port out. Don’t know why. PLEASE HELP. SOS.
samarth sharma January 4, 2013 at 8:31 pm
my number has been closed without any prior notice
rohit sundik December 14, 2012 at 4:59 pm
i need to make a complain about the poor mobile signal quality provied in my area ,how do i procced with the complain to trai
Venkat November 15, 2012 at 9:08 pm
This process is an eyewash to client. The TRAI has conveniently ensured that they do not take any accountability to set things right. Given that the appelate authority is within the service provider, the customer is left to the mercy of the service provider. Each and every step mentioned above has minimum response time and for an issue like service you have to wait for nearly 2 months to get attended. Even after that the response is nothing but what you receive from the outsourced customer service centre. The TRAI does not take any responsibility to take any complaints and look at the merit of the case. The customer is left with no other option but to seek legal course of action
Nirakar Panda September 8, 2012 at 7:20 pm
If anyone from the fellow members has tried this mechanism, must have noticed that NO SIGNIFICANT change in comments/resolution is there with customer service(initial level) and appelate authority(previously 3rd level now final level). The appelate authority generally copy and paste the comments given by the customer service. And also in the TRAI website links are incomplete and no further information is available at the link particularly I have checked for Bsnl and reliance. So I feel there must be some foolproof mechanism must be framed to handle the customer grieviance.
Roger August 8, 2012 at 10:25 pm
Recently i have got my photon connection reactivated but it is not delivering the speedy connection it was meant to, though the tariff got cheaper the before.
I think tata photon shluld comply to TRAI’s recommendation.
Prithvi August 5, 2012 at 5:57 pm
The minimum post-FUP speeds need to be connected vide HSIA and not CDMA technology (which Tata Photon Plus is implementing as a policy for unlimited users and is not giving more than 20kbps post-FUP speeds … far from 153.6kbps it says – possible till March 2012 when it used HSIA .. the management decided to change HSIA to CDMA and now it renders the unlimited post-FUP useless because of CDMA). CAN TRAI ASK TATA PHOTON PLUS TO REVERSE IT’S PRESENT POLICY FROM CDMA BACK TO HSIA FOR UNINTERRUPTED, SEAMLESS 155kbps SPEEDS AT LEAST BEFORE TURNING TO 256kbps?
Arka August 5, 2012 at 10:53 am
@Sanjay bafna,
Thank you so much to inform the reason,which was probably occured, about Uninor Service down.I am from Kolkata circle(Howrah Main).Here Uninor network restore their network around 12:15am.
Shubham August 5, 2012 at 12:15 am
Hey guys how to get number of appellate officer
Pradeep August 5, 2012 at 12:12 am
Still it is a lengthy procedure….any simple way?
Sanjay Bafna August 4, 2012 at 11:56 pm
We are working, wait for few minutes
Arka August 4, 2012 at 11:53 pm
Dear Telecom Talk,
I,on the behalf of the consumer of Kolkata and WB circle, want that TT should investigate the reason behind recent service down of UNINOR,that is still not restored.
JYOTIRMOY MANNA August 4, 2012 at 11:25 pm
Yes I also see that no tower in uninor mobile.
However manual search shows Uninor network but failed to register.
Amit Sarkar August 4, 2012 at 11:11 pm
Remove ‘.’ After http://www.tccms.gov.in
Rohan Singh August 4, 2012 at 9:50 pm
Nobody can solve BSNL problems
Even God won’t help out to BSNL Customers
Sudhakar August 4, 2012 at 9:44 pm
What the hell?. Most of the operators are not sending the complaint number. This decision looks as if we can only move on against an operator only if we have complaint number.
Sayan Chattopadhyay August 4, 2012 at 9:24 pm
dear tt,
we want a post on uninor’s recent condition as its services are fully down in kol and wb.
Arka August 4, 2012 at 8:35 pm
No network of UNINOR.how can I manage to lodge a complain for kolkata circle C.C?from noon their service is totally off.
Rahul August 4, 2012 at 6:42 pm
In gujarat circle dnd registration 1909 number is not working for most of operator, nor 198 is taking any complain. 198 is not registering any complain. This is the ground fact. Specially in gujarat circle idea & Airtel operators.
jigar August 4, 2012 at 6:21 pm
I have idea connection,yesterday from my main a/c balance they deducted 45Rs.false balance for callertune,so when i want 2 loadged complain about false deduction of callertune,they not take any complain and they said i can’t make complain…so after all if complain not take by service provider then how can customer claim on this new procedure…Totally unnecessary this process…
Sayan Chattopadhyay August 4, 2012 at 6:08 pm
same condition in wb:(
Nayan August 4, 2012 at 5:25 pm
Uninor kolkata service are off!! No network… Any one know what happen???? Plz rply
raj August 4, 2012 at 5:21 pm
@Sayan Chattopadhyay
same type of issue came for docomo in june.almost 6 states are affected for 5hrs.They never gave explanation about it.
Sayan Chattopadhyay August 4, 2012 at 4:52 pm
uninor services are completely down from last 2 hours in whole district! I Don’t know what are they doing.
Almnisar August 4, 2012 at 4:05 pm
Welcome decision
Tharun George August 4, 2012 at 3:31 pm
I think about 2-3 months ago most telecom has closed the nodal officer emails. My last complaints to Docomo, idea, Aircel was redirected to Appellate Authority email.
Srikapardhi August 4, 2012 at 3:11 pm
Good procedure
Nirakar Panda August 4, 2012 at 3:10 pm
Nothing works for BSNL. I have given a request for Disconnection of Landline connection at Balliguda,odisha, Telephone exchange in Aprill 2012 but till the date we have already received three bills on a regular monthly basis. approached several times and several officers at different level,lodged several complaints at their selfcare website, None of the Email Ids getting responded nor acknowledged till the date. So TRAI kuch bhi karle, Must write under *Not applicable for BSNL, Unke liye BSNL nehi Bhagwan hi sahara hai.