Indian telecom watchdog Telecom Regulatory Authority of India (TRAI) has directed Vodafone Essar to not reject ‘Mobile Number Porting’ requests of its subscribers on grounds of contractual obligations if the customers had not entered into a contract with the operator.
In order to improve the effectiveness of MNP in India, TRAI also direct Vodaofne to follow the guidelines of MNP Act sincerely.
TRAI said that it has received lot of complaints whereas the majority of Mobile Number porting requests have been rejected by Vodafone Essar on the ground of contractual obligations as the reason, however customers complained that they did not enter into such agreement with Vodafone.
TRAI also observers in many cases, after the customer filed a complaint with the TRAI for the wrong rejection of their MNP request and the authority forwarded the complaints to Vodafone Essar, the porting request was accepted and such customers are allowed to port out and therefore.
Vinay Murali March 23, 2012 at 3:46 pm
Vodafone is still rejecting MNP request! What to do?
Abhijith January 8, 2012 at 11:27 pm
Vodafone thinking indians are fools . . We should show them how indians was . .
Bharat December 26, 2011 at 1:32 pm
Use Indian be Indian.
Dont use services of foreign companies(+ Reliance) like Vodafone(Britisher.)……who always try to fool customers……
Rajesh Kumar December 26, 2011 at 8:20 am
i have given request port from vodafonce to idea, after some days i called customer care, they are saying request is rejected that they are saying i have been given offer of V-V 10p and others @30p..but the fact is my outgoing calls to any number is 60p, by giving fake information and closed the mnp request…what to do….by using this useless Vodafone service
GIRI November 15, 2011 at 9:10 am
VODAFONE GIVING TROUBLE IN PORTING OUT TO BSNL. NOT SUPPORTING. REG. MOBILE PHONE # ENDING WITH 90015.
Santosh November 11, 2011 at 9:58 am
Vodafone service is worst in pune city. Not getting coverage inside home. Conatced Vodafone but no service no calls from vodafone side from last 4 months. Now applied for MNP to shift from vodafone to airtel.
But my request denied by Vodafone…
( what a service.. THE PORTIN REQUEST HAS BEEN DENIED BY YOUR SERVICE PROVIDER DUE TO WRONG UPC CODE…
Rahul G November 9, 2011 at 12:16 am
Vodafone is a curse on Indian Mobile Industry. Since Vodafone has kept its foot in India, it has polluted the industry through cartelization and anti-consumer policies. Unfortunately, Indian companies like Idea (to large extent) and Airtel (to some extent) are following Vodafone’s steps and f****ing Indian consumers. Vodafone is the most Unethical, Fraudulent and Anti-Consumer corporate/brand in India. And it covers these truths under the mask of glitzy advertising.
Vodafone India November 8, 2011 at 12:53 pm
Hi Amit,
We sincerely regret the inconvenience caused to you. Kindly share your number with us here http://bit.ly/tZYI7b so that we may be able to address your concern as soon as possible.
Regards,
Vodafone Customer Care
Vodafone India November 8, 2011 at 12:52 pm
Hello Tarun,
Please share your number and concern with us here http://bit.ly/hzNUch We’ll get back to you with assistance at the earliest.
Regards,
Vodafone Customer Care
Vodafone India November 8, 2011 at 12:08 pm
Hi Bhaskar,
Kindly share your number with us here http://bit.ly/uJX7vr We’ll get back to you at the earliest to address the issue.
Regards,
Vodafone Customer Care
Vodafone India November 8, 2011 at 10:46 am
Hi Kalu,
We’re sorry to hear about your difficulty. We kindly request you to check with Loop Mobile regarding the issue. If you still need any additional assistance, email us at vodafonecare.mum@vodafone.com, we’ll do our best to help.
Regards,
Vodafone Customer Care, Mumbai
Abhijit November 8, 2011 at 8:00 am
But Why this IDEA & Vodafone having such Anti-Customers behavior towards Maharashtra only??
Because Same Idea & Vodafone give home tariffs or treat as one local circle to UP West & UP East circles, West Bengal & Kolkata circles and also Chennai-Tamil Nadu circles(current TRAI rules also says Chennai & Tamil Nadu is one circle)…
So why this unfair policy of taking Roaming charges in one state only with Mumbai & Maharashtra circle peoples??? Why not TRAI merging the Mumbai circle & Maharashtra circle into one circle like Chennai-Tamil Nadu circles which are are already merged into one??
Kaushik Roy November 7, 2011 at 10:23 pm
but thats not the case in West bengal
here Kolkata Vodafone Customers can enjoy their bonus card tariffs in Rest of Bengal circle and vice-versa
And about Idea- they are still bachha in Westbengal, so they cant dare to think Kolkata and Rest of Bengal as two different circle
Arif November 7, 2011 at 8:38 pm
Vodafone and Idea has a largest number of customer base and thats the reason they are treating Bombay and Maharashtra two different circle. In Poona most of people are using Idea and in Bombay most of people using Vodafone.
Rohit November 7, 2011 at 12:50 pm
I TOTALLY AGREE WITH WHAT ALL OF YOU HAVE SAID. BUT IT WILL HAVE NO EFFECT ON VODAFONE. I’M SURE SOMEONE FROM VODAFONE WOULD BE READING ALL OF YOUR COMMENTS BUT THEY WILL DO NOTHING ABOUT IT EVEN IF YOU SHOUT ON ROOF TOP AND COMPLAINT. BECAUSE VODAFONE IS WILLFUL, FRAUDULENT AND ANTI-CONSUMER BY NATURE AND CHARACTER (as some had put it earlier) AND HAS TO MONEY POWER AND CARTEL POWER TO SUBVERT EVEN TRAI AND TELECOM MINISTRY. HENCE INSTEAD OF BANGING YOUR HEAD AGAINST VODAFONE AND BLEEDING YOURSELF, ITS BETTER TO DUMP VODAFONE AND MOVE ON TO OTHER BETTER OPERATORS. MIRACLES CAN HAPPEN AND A DOG TAILS CAN STRAIGHTEN UP BUT VODAFONE WILL NEVER STRAIGHTEN UP. THAT’S UNFORTUNATELY THE BITTER REALITY.
ved November 7, 2011 at 8:40 am
@Amit.g
my dear this not the technology it depends upon network as in Airtel when there is standy mode i m getting 3G but when i use net it convert into 3.5G it matters in network ,i agree Docomo is the 2nd company in best 3G provider after Reliance as Reliance is the only operator in India to use MIMO technology bcoz of this Reliance is providing 28 Mbps fastest 3G, n is really providing this ….In some area m getting 3.5 in Docomo in some 3G ….That matters in Network if 3.5G already shown to u means u r getting fastest 3G if u pluck 21 Mbps u will get arround 14 Mbps but when there is 3G n when u pluck it converts into 3.5G but u get speed arround 9-10 Mbps…I m getting 9.5 Mbps in my Reliance in my 10.1 Mbps phone …..
Amit.g November 6, 2011 at 10:16 pm
Guys today i understood that Docomo is really a master in 3G technology… from past 3 months i was using Airtel 3G in my phone, Battery backup was the biggest issue for me because it used to last for 1.5 days with email, calls,text & internet. But now with docomo 3G im getting backup for 2.5 days with same usage pattern. After careful observation i got to know the reason.
In Airtel even though ur not exchanging packets phone will be in HSPA (3.5G) mode which consumes more battery. But in docomo phone will be in UMTS (3G) mode when there is no data transfer/phone is not connected & suddenly switches to HSPA(3.5G) when their is transfer of data. UMTS consumes less batter power than HSPA even if its not connected. I dont know what that technology is called but its realy amazing (note: signal strength of airtel & docomo is same)!! Docomo has offered 1GB 3G data for 1 month as MNP offer, speed is far better than airtel,getting upto 400KB/sec ( 3.2mbps).
Bhaskar November 6, 2011 at 12:04 pm
Why should we vodafone customers pay rental when the whole industry is giving it for free n without any conditions? Its just that Vodafone is born with the nature n character of cheating n looting people. I am also fed up with Vodafone n am porting out to Airtel next week. If they play games during MNP they have had it from me as I will complaint to TRAI n DOT.
Arif November 6, 2011 at 8:58 am
There is a rental of Rs.30/- per month if you want 30p all and roaming calls in Maharashtra and Goa.
sanjay k November 6, 2011 at 2:05 am
i think its time for complete over haul of current vodafone india management team but i doubt that will happen given that vodafone’s global hq mandate and priority is making money and more money only and fame through pseudo advertising but not gaining respect through eithical behaviour, pro consumer policies and real consumer care & delight.
sanjay k November 6, 2011 at 1:59 am
vodafone’s network in mumbai is very good but its ethics, policies and attitude is the worst amongst all operators. vodafone is an absolute paradox.
as many people have voiced, vodafone not only takes its consumers for granted but is also hugely anti-consumer. its worst policies, ethics and policies are a testimony to that.
pramod November 5, 2011 at 11:24 pm
cudn’t agree with you more man! i also share the same thoughts and sentiments. my guess… the only reason vodafone & idea are purposely treating roaming tariffs between mumbai & maharashtra is coz they have the largest customer base in these circles and hence are taking customers for granted. once they start losing customers through mnp, they will be forced to act fairly. till then as you said… they will continue to exploit and molest their customers!
i have happily ported from vodafone to airtel coz airtel treats mumbai and maharashtra as one local circles and i can enjoy all bonus pack benefits and local calls/sms/gprs in mumbai & maharashtra.
thanks to airtel and f*** you to vodafone!
Nilanjan November 5, 2011 at 10:49 pm
Vodafone is a worst,cheter,lier,fraud company………..
Rahul Sharma November 5, 2011 at 8:21 pm
Even MTNL, which has presence only in Mumbai is offering local tariffs while roaming in Maharashtra state in collaboration with BSNL Maharashtra. Then, why Vodafone which is having license in both Mumbai & Maharashtra not treating both of them as local circle and local tariffs like Airtel, MTNL, BANL, Tata, Rcom, Uninor etc.? This clearly proves Vodafone is fraudulent, unethical and anti-consumer!
Rahul Sharma November 5, 2011 at 8:17 pm
+1 Absolutely correct!
Rahul Sharma November 5, 2011 at 8:14 pm
I too agree with you and want to know from Vodafone why they are charging for roaming within Maharashtra for Mumbai customers, when no other operator – Airtel, MTNL, BSNL, Tata, Rcom, Uninor etc. (except Vodafone & Idea) don’t charge roaming tariffs in Maharashtra for their Mumbai customers. Its nothing but fraudulent, unethical and anti-consumer attitude of Vodafone! I also ported out of Vodafone to Airtel only for this reason. Its unfortunate that Vodafone management is till having British mentality. I hate Vodafone! Get out of India and loot China and Pakistan, not India or we will throw out you M**** F**** B****!
Sreekanth. Jayadevan November 5, 2011 at 8:09 pm
Top players vodafone, reliance,airtel,idea have the best coverage. But they handle their customers very rudely. Bsnl also has coverage but poor customercare. Everyone say that tata docomo network is poor. But everyone should admit the fact that TD is a company of just 2 years old. When TD completes the same time as airtel or idea they will become the biggest player in the industry. I’m a TD user& I feel proud of it. Teach the big players the true lesson.”CUSTOMERS ARE THE BASE OF A TELECOM CMPNY”
Silsila November 5, 2011 at 6:30 pm
@Saurabh
Yeahh…..thats right…
Only BSNL is an exception…
On Rs. 55 recharge they gives Rs. 50 as TT…
Tata Docomo ‘s online recharge is also some what fair in giving TT
For every recharge above Rs.20 through online they gives us Full TT…
Anked Paralkar November 5, 2011 at 6:24 pm
I do not understand why VODAFONE India, charges roaming when travelling outside Mumbai.Other carriers do not charge roaming for their customers.What is wrong with Vodafone…they do not care about their customers…no matter it is network issue, billing issue, or any other serious problem.VODAFONE does not care to loot its customers.
TRAI should take serious action against such carriers.
kluge November 5, 2011 at 6:08 pm
Mr Tarun tejpal is a brand ambassador of IDEA
Amit.G November 5, 2011 at 4:43 pm
Agreed, vodafone call quality is very bad in bangalore. Their signal fluctuates in many parts of city and one cannot speak while travelling between cities because of fluctuating network and voice breakage.
shiva November 5, 2011 at 3:55 pm
@tarun tejpal
+1
rajesh November 5, 2011 at 1:43 pm
vodafone no voice clarity and call gets disconnected often all these in city like blore
tarun tejpal November 5, 2011 at 1:15 pm
I HATE VODAFONE!
Suraj November 5, 2011 at 12:07 pm
I love vodafone!!!!
Vodafone India November 5, 2011 at 10:38 am
Hi Ankush,
Sorry for any inconvenience caused. Please share your number and concern with us here http://bit.ly/hzNUch We’ll get back to you in a short while with assistance.
Regards,
Vodafone Customer Care
tarun tejpal November 5, 2011 at 10:30 am
what else can you expect from the high class fraud of india? vodfone is a blot on india and telecom industry. its exploiting and raping indian customers like what british did to us before independence. we should launch quit vodafone movement!
Saurabh November 5, 2011 at 9:24 am
Attention!
All companies have reduced talktime values in their easy recharges while it is same if someone recharge using paper coupon. I don’t know why it is being done. Maybe to promote paper coupons.
I came to know all this few months back when AIrtel/Idea CC told me about GPRS usage being reduced in e-recharge (and activation thru USSD/SMS) option only.
Still operators are providing same old usage on all GPRS packs if someone uses paper coupon of respective amounts. For e.g Idea giving unlimited GPRS usage on Rs.98 paper coupon ere in Haryana but if we easy recharge/ online recharge or activate via SMS/IVRS/USSD, it gives 1GB only. Similarly my friend yesterday recharged with Rs.98 paper coupon on Airtel and got 4GB (2GB day+2GB night) instead of 1GB.
The biggest problem we’re facing is availability of GPRS paper coupons in my area is low.
Every operator site giving info. on this like in Rs.50 e-recharge you get Rs.42.33 while on Rs.50 paper coupon you will get 43.33-44.50. Though the TT as been reduced they are offering freebies like with Rs.10 e-recharge you will get Rs.6 as talktime and 5-10 mins local calls on same network.
Pritam November 5, 2011 at 7:34 am
On 19th Oct. 2011, I went to a local uninor store and apply for porting from vodafone to uninor with all the required documents and paid Rs. 34 (Porting charge + SIM cost),but after 10 days ,when porting was not done ,I went to that uninor store and told them about it,then they advised me to contact with vodafone ,then I send an e-mail to vodafone customer care on Oct 29,asking about the failure of MNP request,but till today they have not replied me!
Sudhakar November 5, 2011 at 6:35 am
But in Tamilnadu Idea offers best tariff. It offers local mobile calling at Rs.0.30 per minute for just Rs.53 with a validity of 365 days. Of course I agree that there is no coverage in middle / remote places when I travel from Tiruchengode to Salem (42 Km) and also at other places.
Amit.G November 4, 2011 at 11:15 pm
Successfully ported from Idea to Docomo.
Amit.g November 4, 2011 at 10:30 pm
@Arjun Chandrashekar
DO u know the reason for me porting out of idea?
1. I was very happy for 8 months that no balance is being deducted for automatic VAS activations but from past 2 weeks im having bad experience with Idea & its uncontrollable, When i activated caller tune instead of deducting 45 rs more than 65rs was deducted & not refunded back, After few days my balance came down from 340rs to 179 rs & from 179 to 118rs in one night…Then again some 4rs got deducted…
2. Its EDGE connectivity has become horrifying in bangalore, it shows E sign but downloaded data will be zero… I dont wanna use 3G because call gets disconnected very oftenly while travelling in city… will try docomo’s 197 voucher & stay happy!!!
Arjun Chandrashekar November 4, 2011 at 9:50 pm
@Amit.g
Amit It’s A Good Joke. And One Thing You Better Port Out To BSNL or Stay In Idea Coz I Observed That Docomo is Worst in Coverage in Karnataka Where Other Operators Having Better Coverage. So Pls Make Sure Of It
Rohan Singh November 4, 2011 at 9:43 pm
I think Reliance & Vodafone together have our 90% money for all the wrong reasons. Though Vodafone has good network but Reliance pathetic ……
novicefreak1 November 4, 2011 at 8:51 pm
I too had lot of problem in porting out. I had to approach pgportal.gov.in and also TERM Cell. The TERM cell officer was very co operative and thus my MNP was done. Vodafone really really sucks regarding MNP port outs. Damn you vodafone. Though network is good, high roaming charges and too many ads are main reasons for porting out. Guys just contact respective TERM cell to have success with Vodafone MNP.
Prithvi November 4, 2011 at 8:30 pm
@abhijeet
I am a happy customer of Vodafone so I haven’t experienced the MNP after-effect from this service provider BUT if any service provider is contravening TRAI’s order to effect MNP then it means TRAI hasn’t made suitable provisions to penalise such service providers which is why they can afford to cite umpteen reasons for not enabling MNP like the one creatively thought of by Vodafone. Don’t give ‘em bail, just penalise ‘em … period!!
ved November 4, 2011 at 8:09 pm
@saiki4116
Reliacnce is not deducting wrong balance if by chance ur ur bal had been dudcted then call 198 n say CC to tranfer to senior officer they will transfer ur call n then they forward complain n ur money will be given to u……..but i m using Reliance since 7 years never got such type of problem…….
kundan more November 4, 2011 at 8:03 pm
did i say reliance is not cheating & is a good company? i haven’t talked about reliance at all & haven’t used reliance so i cannot comment on them. i & my family have used vodafone, airtel, tata and bsnl & hence can comment on them based on my experience. and i can say it with confidence & proof that vodafone is the most unethical and a big chor!
kalu November 4, 2011 at 7:57 pm
loopmobile upc code bhejta he lekin custmor ko dusri co. me jane nahi deta 2 saal purane custmor ko kehta he abhi tak 90 din ke nahi hue he 9821647705 ye num. Karib do saal purana he mene 4 oct 11 ko mene vodafone me port in reqvest bheji lekin vodafone ne reject kar diya or sms aaya ki loop wale ne kaha he custmor naya he jabki mene do saal pahle sim liya tha kyo ?
abhijeet November 4, 2011 at 7:47 pm
@kashif
If you have it in writing, then you have a good case.
Go to consumer court.
saiki4116 November 4, 2011 at 7:24 pm
@kundan more
do you think reliance is not doing fraud,unauthorised VAS activations,billing errors…the list goes on
kashif November 4, 2011 at 7:24 pm
Loop mobile (Formally BPL In Mumbai)also reject my request saying that I am in 10 KA GANG Plan so I can not go MNP, Ist I have to change into base plan then I have to stay for 90 day then only I can go for MNP… Now LOOP Mobile u please tell me one thing your base tariff charges are LOCAL CALL Re 1/- STD 1.5/- and SMS 1/- how I will bear this charges for 90 day. why u are doning such kind of things… My n. is 9821092420
GS November 4, 2011 at 7:04 pm
Ha ha vodafone sucks badly.
Amit.g November 4, 2011 at 6:29 pm
Biggest joke of MNP. 3 days back i applied for porting from idea to tata docomo and today i got message from 1901 saying “Dear subscriber your idea connection will be activated on 4-11-2011 at 22:58.
pvj November 4, 2011 at 6:27 pm
@RAJ
yup….pls provide information…how to fill a complaint to TRAI against any mobile operator…
kundan more November 4, 2011 at 6:26 pm
vodafone played similar games with me during mnp. but when i complained with trai, they immediately passed the mnp. i ported out because vodafone charges roaming tariff between maharashtra & mumbai and hence i was not able to use my sms bonus packs and was being charged at roaming rates for outgoing calls and sms when i visit mumbai… I spend a lot of time in mumbai regarding my business. i switched to airtel and am happy with them. f***k you vodafone.
ved November 4, 2011 at 6:20 pm
Vodafone and Idea sabse bada chor hai…………….
kundan more November 4, 2011 at 6:18 pm
proved that vodafone is a big fraud and anti-consumer. under the mask of glitzy advertising of pugs & zoozoos, its a 3rd class company with 3rd class attitude and 3rd class values! vodafone is the biggest cheater & the most unethical company in telecom industry. the above is just an example of many such frauds of vodafone. airtel & idea are many times better than vodafone!
ankush November 4, 2011 at 6:15 pm
+1
Sandeep November 4, 2011 at 6:11 pm
Or Castrate them !!
abhijeet November 4, 2011 at 5:58 pm
What do they mean by “directing” vodafone?
Fine them heftily… or cancel their licenses for such malpractices.
Silsila November 4, 2011 at 5:57 pm
And this is how Vodafone became the TOP gainer through MNP….
Understood????
Hetal Patel November 4, 2011 at 5:45 pm
En Number ke Chor Vodafone + Idea + Airtel = Gangsters
RAJ November 4, 2011 at 5:37 pm
Plz some one mention the full address and details of TRAI Authorities where a customer can make proper complaint against the operator.
ankush November 4, 2011 at 5:35 pm
Chor chor chor… Vodafone hai hai…