In continuation of our efforts to make a difference using mobile technology, Tata Teleservices Limited today announced a unique service called Doctor on Call in partnership with Rx Healthcare Magic Pvt. Ltd.
This service provides assistance under any medical emergency situations and also provides medical consultations. The calls for consultation are chargeable at Rs9 per minute.
To avail Tata Indicom – Doctor on Call service, subscribers need to dial 54887, and a doctor registers the personal data and medical history of the subscriber. The attending Doctor diagnoses the cases whether they feel that the subscribers’ case falls under the given three options- Acute/ Chronic/ Emergency. If it is an acute condition, the caller will be given three different diagnoses by the attending doctor who will also suggest some home remedy to the caller for immediate relief.
In a Chronic condition, the attending doctor will suggest a future course of action like change in lifestyle or taking preventive measures. In case of Emergency, attending doctor will suggest that the patient is rushed to the emergency ward of nearest hospital and end the call.
Tata Indicom subscribers pan India can access Doctor on Call service by simply dialing 54887. Based on an IVR system, medical consultancy will be offered by doctors who are experienced and once the subscriber calls on this service the doctors through a clinical procedure would assesses the health problems.
On the sole discretion of the caller, medical history would be asked which includes complete information on age/ sex/ marital status/ location/ medical history & clinical history.
Launching this unique service, Mr Vineet Bhatia, Regional Head (North-Central), Tata Teleservices Limited, said, “It gives us immense pleasure and pride to launch Doctor on Call service using mobile technology. Today advanced mobile telephony is offering complete mobility services in the interest of the common man and having introduced medical emergency services we have ensured that our subscribers get the best in class value added services at a nominal fee.”
anuj December 17, 2010 at 11:23 pm
It’s bad scheme for customers
Arun September 16, 2010 at 12:49 pm
nice service by TATA..
best growing telecom.
Sushant September 16, 2010 at 1:44 am
Lootne aur bevakuf banane ka TATA ka naya tareeka.
TATA Grow up!
lee September 16, 2010 at 1:00 am
tata indicom, grow up.
som September 15, 2010 at 11:35 pm
what is the qualification of the doctor and how to confirm the existence of an actual doctor?
Jitendra September 15, 2010 at 7:23 pm
Pankaj wht is the meaning of great & wht is the meaning of ICE(In Case of Emergency) if you really aware of such words meaning then you will never comment like this. I think your Family Doctor will serve you better than these unknown Dr. You dont know who is behind of tht side may be ward boy attend your call & offer you wrong info then wht who will be responsible if person die due to wrong info. Already everyone knows about our customer care services. Aur kya bolu sabko toh pata hai so better to save your FAmily Dr.’s number in your Mobile address book as ICE Dr. xxx, ICE Mother Mrs.ABC or ICE Father Mr.123 etc so that ICE unknown person will take necessary action.
Jitendra September 15, 2010 at 7:18 pm
Tata Indicom Earn the more whenever your loyal subscriber in case of Emergency situation. Complete bull shit charges Rs 9/min. If they offer this services as Toll free then we can say Tata take care of his loyal subscribers but this offer clearly shows that no you are my customer then marega toh bhi main tumhe charge karoonga. wow wht a great offer
Jitendra September 15, 2010 at 7:13 pm
Guys please add your family Dr. s cell number, landline number in your address book which is very useful & very important to call your family Dr. in case of Emergency dont lay on these services finally its Indian telecom operators who trying to earn more from his loyal subscribers @ Rs 9/min in case of emergency. Yeh Insaan nahi Shaitaan hai jo Emergency par bhi kamaana chahte hai. After some days TATA will definitely try to charge for Ambulance 102, Fire brigade 101& Police numbers 100 @ Rs 10/min. Beware from such offers dont opt it @ any cost.
sabari September 15, 2010 at 4:55 pm
already in aircel tn
pankaj September 15, 2010 at 3:41 pm
great very useful incase of emergency
Devraj September 15, 2010 at 3:32 pm
Good service. Take appointment and wail for long time
If it picks up then many services will take up
Then telephone will not only be a just to communicate but a solution provider
dream 123 September 15, 2010 at 3:28 pm
DO THE NEW ONLY 4 ME
I did two special recharges through online on19/5/10 & 21/5/10 for Rs.36/-. But I neither got sms nor transaction details to my mobile for both the recharges on the same days. So on the 21st of May we got the same special recharge for Rs.36/- from a nearby retailer.
Afterwards on the 26th of May we got a sms that the special recharge is successful for the amount of Rs.36/- with the transaction ID of MCIT0059831227 and another one on the 27th may for the same amount with the transaction ID of MCIT0050214602. We were in a dilema whether these transactions were successful through the bank or not and we decided to wait until the credit card bill is generated.
On the 3rd of June, when my credit card bill was generated, I found that both the transactions went through the same day when we did the transaction online. So we called up the customer service department on the 5th of June and I spoke with Mr. Sankar and registered a complaint with the no of PRRG09041036 and the resolution date of 7/6/10. But it ended up with no resolution till 11/6. Then I spoke with the supervisor Mr. Jeniston, Ms.Rajalakshmi for the same complaint and they couldnt help me out for the total amount of Rs.72/-.
Can anyone give a resolution for the same scenario? Is this what we expect by customer service department? Is this the success of online payments?
Sandeep September 15, 2010 at 3:13 pm
Good Service. Something different and quite useful.
Tata Indicom is also on the way of DOCOMO i.e. DO THE NEW.
All the Best.