December 13th, 2013 1:19 AM 19 COMMENTS

Detailed Analysis on Customer Care IVR of Vodafone (Infographic)

Last time i covered detailed analysis on Airtel Customer Care IVR  and now it's time for Vodafone.As already discussed the primary objective of an IVR is to provide information about products and services while navigating across various legs and to comfort users with updated and required information via a toll free number without the need for agent assistance.Lets see what Vodafone has packed in it's IVR system for its users from... Read More

December 1st, 2013 1:59 AM 23 COMMENTS

Detailed Analysis on Customer Care IVR of Airtel ( Infographic )

The very first step that any Operator can take care of their customers is by providing a good Customer Care IVR as that is the first point of contact with the operator for any clarifications,Information,issues or requests.The primary objective of an IVR is to provide detailed information while navigating across various legs, some complex customer requirements needs agent assistance and some customer requirements also needs agent to take up a request for the... Read More

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