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Customer Woes in Emailing BSNL & MTNL to Convey Grievances, Officials Still Prefer third-party Email Providers : Our Study

Recently we set out to study email usage at BSNL/MTNL with regard to recording consumer grievances. We felt the need as one of our readers forwarded us an email which had several emails bounced back from BSNL’s email servers when he tried approaching them. Even I had experienced this bouncing issue last year when I tried emailing BSNL officials. According to TRAI’s guidelines (2012) BSNL claims to have done away… Read More

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