TelecomTalk Analysis : Our Take on Call Drops

Call dropped in the middle of a conversation? Call continues without voice? Voice breaks? Call connection failed? Yes, this is the scenario we are experiencing and hence without the need for any detailed explanation one can get a clear understanding on the problem statement. In One Sentence: Poor quality of calls experienced by customers Why this situation worsened from recent times? We can take multiple reasons into consideration to answer… Read More


In-depth Analysis: Trivial problems faced by users on MNP

MNP needs no formal introduction as its been in India for quite some time now. However to reiterate – Mobile Number Portability (MNP) is the facility which allows subscribers to retain their mobile number and switch to service provider of their choice and technology. Hence one can port a CDMA number to GSM and vice versa. Currently, in India this facility is available with in a telecom circle i.e. intra-circle… Read More


In-depth analysis: Vodafone Self-Care App excels over Airtel, BSNL & Reliance

Smartphones with applications are the new ways to reach out to people and provide services to customers. Mobile Operators are no way an exception from them. Be it Mobile compatible web based applications or platform specific applications, Operators have a way they can reach customers with the growing technology. The increasing number of Android Smartphone users paved a way very easily to target customers via applications which will make considerable… Read More


Circle wise Leading Operators in Rural Subscriber base as of May 2014 – PAN INDIA (MAP)

Dear Readers, we have already published figures of Circle wise winning Operators in GSM subscriber base as of May 2014 in the form of a MAP earlier. Seeing the tremendous response and feedback from you Readers we have made the same for Rural Subscriber base taking the reference of COAI data in as is form. It can be observed that there is no considerable difference in shift in change of Operators… Read More


Windows Phone will rise to 6.4 percent market share by 2018 as per IDC

IDC, a research and analytics firm has released a report about smartphone platforms and market share. As per the latest report, Windows Phone is slowly crawling towards relevance and it will have a market share of around 6.4 percent by 2018. This will be almost double when compared to its current market share of 3.5 percent. Google will continue to lead as it does not with a staggering 80.2 percent market share… Read More


Telecom Operators Web Based Self Care Services, What they offers to users : Our Analysis

After Network/Affordable packs, Mobile users generally look for Quality and Information on Services via Self care Options which helps users to get control (Why we need control or information is left to individual opinions) over their account at their finger tips instead of calling CC, visiting Relationship centers and spending some time. Operators started to provide various Mobile Apps, SMS Short Codes, USSD Options and Web Self Care Options to… Read More


Will 2014 be the start of Samsung’s downfall in smartphone market?

Samsung is world’s biggest mobile phone brand in terms of sales. It has enjoyed a great deal of success with iconic smartphones like Galaxy S3 and tablet PCs like Galaxy Tab 2. People have enjoyed its colourful screens and powerful hardware. But as of late, people have started to grow bore of Samsung’s offerings. But what are the reasons for this? Are we experiencing the start of Samsung’s downfall? Let’s have… Read More


Idea Cellular Offers Uniform Postpaid !Plans compared to Airtel PAN India : Our Analysis

With the ongoing or yet to be hiked prepaid tariffs across various circles a good number of users may be looking for alternatives in postpaid section of services from mobile operators.It is worth a mention that postpaid users enjoy premium customer care and service response times along with detailed bill facility compared to prepaid users. So, ultimately it depends on the user which operator to choose from in their circle… Read More


Are Operators Application Only specific Offerings worth enrolling for? : Our Analysis

Users who have activated this Application only specific offerings may be aware of what this article all about. Our Operators have the habit of offering same thing if one operator starts something. This might be because of competition, really a good product to offer or with a threat that customers may move out to that operator for that offering alone. There may be some situations with operators too where they… Read More


Are you a Victim of TATA DOCOMO Base Tariff Change? : Our Analysis

Most of the TATA DOCOMO users who recharged with special benefit packs should be aware  of what is this article all about. Based on our observations there are may users who are afraid to recharge with special benefit packs from TATA DOCOMO as their base tariff may change from 1p/sec to 1.2p/sec or 1.5p/sec or something. Some say it doesn’t change while some say it does. Though this happened to… Read More


Why Vodafone’s New Postpaid plans are better than Airtel My plan : Our Analysis

Vodafone IN has launched 5 postpaid plans for Karnataka Circle starting this December 2013 for new and existing customers. These 5 postpaid plans are in price segments of 199(/sec & /min), 299 and 399(/sec & /min) respectively and also come with good monthly benefits. My opinion immediately after analyzing these plans is “These Plans are really created with an intention that a general customer should opt for without a second thought… Read More


Detailed Analysis on Customer Care IVR of Airtel ( Infographic )

The very first step that any Operator can take care of their customers is by providing a good Customer Care IVR as that is the first point of contact with the operator for any clarifications,Information,issues or requests.The primary objective of an IVR is to provide detailed information while navigating across various legs, some complex customer requirements needs agent assistance and some customer requirements also needs agent to take up a request for the… Read More

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