It seems that as ever one is busy in rolling out 3G Services and MNP, Reliance Communications has silently started to charge for the calls made by its customers to the customer care.
From now all calls to customer care at *333 or at 30333333 will be now charged at 50p/ 3 minutes.
Still, many of the operators like Uninor, TATA Indicom, TATA DOCOMO, STel, Aircel, BSNL, MTNL, MTS, and Videocon don’t charge customers for calls made to customer care and may be really soon these operators too might charge for the same.
In the meanwhile, if you have any complaints regarding network you can call 198 which will be toll free but for all queries regarding to offers and services you will have to call *333 or 30333333 which will be charged at 50p/3 minutes.
So what do you think, do Customer care calls need to be charged or should be free?
dskushwaha November 28, 2010 at 8:38 pm
MNP is coming… Relaince “Ise Kahte Hain Apne Pairon Me Kulhadi Marna”
I think Reliance Telecom should change the term “Customer care” to “Customer cheater”.
dskushwaha November 28, 2010 at 8:34 pm
MNP is coming… Relaince ??? ???? ??? “???? ????? ?? ????????? ?????|”
I think Reliance should change the term “Customer care” to “Customer cheater”.
Muzzammil Ahmad November 21, 2010 at 2:24 pm
I thnk it ir rubbish 2 crge for it.Then what is the meaning of “After sales Service”?
Prakash November 20, 2010 at 8:06 am
I totally agree with Lalit.
Lalit November 19, 2010 at 10:47 am
When ever you call to the customer care, IVR message have played for 3 months. Don’t publish non-sense feedback, which divert the customers
vishal 9354654542 November 18, 2010 at 8:19 pm
MNP come fast
Ujjal November 18, 2010 at 4:24 pm
I think tatadocomo will also charge for calling the customer care. They launched a new ussd *191# to help the customer.
Ravi November 18, 2010 at 6:16 am
Aircel charging their customer for calling to customer care(121)in Kolkata & ROB circle.
And they started to charge soon after TRAI recommendation.
pinaki roy November 18, 2010 at 12:03 am
ANIL’S RELIANCE MOST FAVOURED: CAG – MSN News
Huxley Dcruz November 17, 2010 at 11:48 pm
@XYZ
Yes I too agree to the point they should improve their Services like Transparent call charges deduction procedures, Full Information Regarding all products & Services given either in their website or through a single Customer dialing # For Eg; *121# or call 121. They cannot charge the customers who call to seek information regarding their products & services.
Huxley Dcruz November 17, 2010 at 11:42 pm
@Hiren
I totally agree with you.
Bharateshs November 17, 2010 at 11:12 pm
I am using vodafone in Karnataka and I have not charged for the call made to customer care. I dial 98860 98860 to connect customer care Executive, however I have been charged to my another number which my brother hold it though I dialed the same number(98860 98860) to reach CSE. Looks they have prioritized their customer, I usually rechage more than Rs.500 per month on an average base.
Raghu November 17, 2010 at 11:10 pm
Reliance customer care is i can say is the worst customer service especially GSM segment. they cheat as they want and activate packs without customer consent when customers contact them sorry sir u will be given back the amount in 24 hrs or so and then after that nothing will happen. again when u call they say u have only activated the packs and we cannot do anything.
XYZ November 17, 2010 at 10:48 pm
Reliance has to improve their services before charging rupees for customer care,Their customer care is one of the worst in the telecom industry, Sad that Reliance doesn’t provide Conference Call service for their customer,when i tried to connect Conference call to my friends it has’t connected what a waste mobile operator can’t provide basic service such as Conference call to their customer.
Proximus November 17, 2010 at 10:48 pm
Airtel,Vodafone and Idea already started charging calls to customer care.All these companies are on research how to loot customers more.
PD November 17, 2010 at 10:10 pm
Simply…. be prefixed for greater clarity !
Saumik November 17, 2010 at 10:06 pm
@madhu prasad
So what else you can expect from Reliance? There name should be renamed as Unreliance
PD November 17, 2010 at 10:00 pm
Things are bound to change ! Let the Most Noted Project- I mean MNP come we need to forgo only Rs.19/- and have 90 days to test without loosing number identity !
Kaushik Roy November 17, 2010 at 9:54 pm
Soon we will have recharge with Rs 50 per month and get all calls to customer care Free
minerva November 17, 2010 at 9:34 pm
Tamilnadu vodafone is not charging for my number. They send a msg “You are a valuable customer. Calls made to customer care thro’ 111 will not be charged”. They divide the customers based on some criteria. Still am not charged when calling CC thro 111.
Anil November 17, 2010 at 9:01 pm
TRAI has to fix the norms for charging or reducing or increasing tariffs. There should be limit for any additional charging..
Amjath November 17, 2010 at 8:49 pm
Operators like Idea have already started charging earlier. With customer base increasing month on month, it is obvious that teh serive needs to be strengthened going forward.
With MNP & 3G services round the corner, twhat differentiates an operator will be SERVICE. If that too gets charging, then it is going to be tough times for those operators who plan to charge for delivering end customer service.
Instead of charging form the 1 sec itself, suggestion is to give some free calling to customer care every month. If any one exceeds the particular limit, then the same can be charged. Through this the objective of both operator & customer will be met.
Thx
Amjath
AJESH November 17, 2010 at 8:31 pm
In kerala aircel is charging 50p/3mins. They have charged me rs1 many times for 3mins… also they r not specifing the black out days, i nvr got any information form aircel customer care, any one plz tell me where should i complaint abt that???
sandip November 17, 2010 at 8:26 pm
for Kolkata best is airtel Email customer care resolution in same day. Tata docomo chat customer care gives online resolution
pinaki roy November 17, 2010 at 8:25 pm
call 198. its free.
PD November 17, 2010 at 8:25 pm
The very idea was started by !dea (sic) – From their logo itself it is clear that their ideas are and will always be INVERTED like sime “i”. Now – sirjee kahte hai ki bolne keyliye koyee bbaasha ke zarrorat nahi ! and lo watch his action ! (may be this is possible when 3G viedo calls comes from !diea. So much for the rotten ideas of !dea !
Generally it is a simple fact that only own customer will only ask for CARE and no one else. All others = Airtel,Aircel, Vodafone,etc. followed just like buffaloes search and fall in muddy waters. All of them DON’T CARE !! Now it is not “Simply” Reliance, Not “Happy to Help” Vodafone, etc. etc. Grin an bear it – The MNP sword is still in sheath !!!!!
End note: BSNL and MTNL what is ur !dea ? Better think twice Already out of out of coverage areas !
donald baxter November 17, 2010 at 7:41 pm
i agree, customer care should be free.otherwise the telcoms would be tempted to make problems for customers and then have a merry time putting them on hold and charging them for solving the problem they created in the first place.is TRAI sleeping? i upgraded reliance datacard from citiwide to nationwide plan,then went roaming to meerut.their service went dead,not even 1X there!back to delhi and it works as before.so what is the fun of paying for nationwide?their error code 678 does not explain anything to me and the customer care is busy most times.
madhu prasad November 17, 2010 at 7:25 pm
what the F***.
som November 17, 2010 at 7:20 pm
cc call should be free.otherwise how could i make a complaint?this is deterrant for the customers from reporting poor service quality
Santu Sovan Mandal November 17, 2010 at 6:48 pm
Right now aircel is giving full talktime @ Rs.10/-
Suvajit November 17, 2010 at 6:33 pm
Aircel is charging for their customer care call at the same rate 50p/3min….
RAJA November 17, 2010 at 6:09 pm
Yaar..go to BSNL..
shiva November 17, 2010 at 5:22 pm
My suggestion if they (all operators) started to charge their c.c calls then they must give full talk time for all the top-up recharges even from Rs.10. What for they taking processing fee?
karann November 17, 2010 at 5:01 pm
@Shiva
why u spreading rumorus, please dont fake man
pankaj November 17, 2010 at 4:55 pm
hey please dont spread rumorus i have just called up customer care number 121. I was charged nothing.
pankaj November 17, 2010 at 4:50 pm
They are the biggest thief of india
Vinayak Pai November 17, 2010 at 4:22 pm
@Benny
RCOM and RNRL did not have any IPO’s for listing them on the stock exchanges. They were formed after demerging their respective shares of the conglomerate RELIANCE INDUSTRIES LIMITED. But the rest of it I agree with you 100%. RCOM had the potential to be the number one, but unfortunately Anil tried t focus too much on GSM and neglected CDMA becuase it was his brothers brain child. By the time he realized his fault, it was too late. And now neither his CDMA nor the GSM are he best in town. Call it JACK OF ALL BUT THE MASTER OF NONE.
Rohit November 17, 2010 at 4:03 pm
i am a reliance cdma customer for last 5 years.
Do not favor the case of charging the call to customer care.
i call to customer care
fault in there service, bills or signal issues
subscribing for new plan
unsubscribing from some service
and its pathetic at times when i have to hold more then 10 mins for waiting. anyways thats a different issue altogether.
For all the customers who are misusing the cc service, i would say customer profiling should be done and according it should be charged.
Shiva November 17, 2010 at 3:30 pm
Hey DOCOMO also started charging 50p/3min in mumbai. Today only i have made call to CC and charged by Re.1
Deepak November 17, 2010 at 2:53 pm
Reliance is also charging normal sms charges on new year,christmas even with sms pack.I got the sms.
Pavan B.V November 17, 2010 at 2:47 pm
Vodafone is the first one started these type of services,…They started charging for Customer Care for postpaid Customers(50ps for 3Min) from September yaar…….RIM is tooooo late….Vodafone is the first and best to lot the customers
pinaki roy November 17, 2010 at 2:01 pm
service providers ko trai se anumati mil chuka hai. badle me sabhi service providers ko per second pulse chalu karna para.
Anwar Kacchi November 17, 2010 at 1:54 pm
S Tel ok…..
gaurav jha November 17, 2010 at 1:40 pm
kindly update that s tel also charges its customer @ 30paisa/180sec. Call made to c.c
Anwar Kacchi November 17, 2010 at 1:37 pm
Kuch Waqt Baad Tata Docomo Aur baki sabb bhi aaisa karenge …..but i think its Good In Airtel If I have Any problem then i call CC then what a majic in just 1 Min i Get solution of my problem ….Kabhi Bsnl Ke CC per phne laga kar to dekho aapko 1 battry extra Rakhni padegi….Qki 1Ghante tak mobile Ko Kaan per pakde rakhna padta hai…..agar muzhe 50p me soloution milta hain to muzhe iski parwah nahi karni cahiye Coz……TIME IS MONY
sathish November 17, 2010 at 1:00 pm
Past few months, Aircel’s Established Circle Chennai & RoTN also charging for the Customer Care.
As far as Chennai & RoTN concern Idea is the first network to introduce this type of service charges.
Then Only others follows in Chennai & RoTN Circle.
Manoj Abhigyan November 17, 2010 at 12:50 pm
Everyone can pay for customer care but if it is really customer care. You can’t get any help from them. So why one should pay for their misleading informations and rude behaviour?
Ashish November 17, 2010 at 12:49 pm
airtel was already charge for customer care for one year…..
max November 17, 2010 at 12:09 pm
why this much freedonm to thease operators? afterall customer is the god. they cant survive without customer. verdict must have in customer side.
max November 17, 2010 at 12:07 pm
all customer not using all that media, every one having its own choice as per his convenience.
max November 17, 2010 at 12:06 pm
they are charging for waiting also, customer not interested to listen that. what about this.
Keshav Jha November 17, 2010 at 12:05 pm
Charging for cust. care is not a bad idea, but c. care representative should be technically sound. Often they are not able to understand the problem or not having proper knowledge. Problem amajhte nahin hain aur customer ko hin ulta pulta samjhane lagte hain.
DB November 17, 2010 at 11:42 am
Calls MUST be charged.
Customers have enough means of getting free information – SMS, USSD, WEBSITE … they only misues the CC number to have a free chat.
So please charge… sooon!
max November 17, 2010 at 11:19 am
Indmobile launches international SIM Card
Voice
The new SIM, called HopSIM, offers lifetime validity and works in 202 countries. Users can receive free incoming calls in 75 countries and send free SMSs from the hop SIM website.
max November 17, 2010 at 11:18 am
Techzone to tie up with TTSL and Loop for CRBT
VAS
The Chennai-based mobile VAS company is tying up with Tata Teleservices and Loop Mobile for offering music for their CRBT platforms.
max November 17, 2010 at 11:16 am
The government is examining a proposal to allow virtual tickets sent to mobile phones to act as valid Electronic Reservation Slips (ERS).
This information was given by the Minister of State for Railways E Ahamed in a written reply to the Rajya Sabha.
Currently, a passenger is required to take a printout of an e-ticket from a computer on the basis of a confirmation message sent to his mobile phone before starting the journey or he has to pay a fine of Rs 50.
This move will simplify the ticketing procedure as people who have broadband connections do not necessarily have a printer.
The Railway is also planning to start a system of mobile ticketing for unreserved tickets. It will soon start a pilot project for the Mumbai sub-urban rail system.
The company is working to allow ticket booking through mobiles. However, the project announced during the tenure of Lalu Prasad Yadav as Railway Minister has not seen the light of day so far.
max November 17, 2010 at 11:16 am
The Telecom Regulatory Authority of India (TRAI) has extended the last date of submission of comments on the pre consultation paper on ‘Certain Issues relating to Telecom Tariffs’ to November 29. The last date for counter comments has been extended to December 9. The move has been made on the request of some stakeholders.
TRAI had released a pre consultation paper on ‘Certain Issues relating to Telecom Tariffs’ on October 13, inviting comments from the industry. The last date for receiving comments was fixed as November 15, and the last date for counter comments as November 25.
Jitendra November 17, 2010 at 11:13 am
After call their is never found any satisfactory answers so its completely wastage of money. Finally everyone knows about reliance plus point i.e. CHOR
max November 17, 2010 at 11:12 am
if they are charging for it, they shud withdraw waiting 1st.
max November 17, 2010 at 11:10 am
tt, we are waiting for good news since long.
max November 17, 2010 at 11:09 am
trai must take some serious action on it
ANIRBAN November 17, 2010 at 11:09 am
Customer care chargeable toh kuch kamdham na karne wali logo k liye hua hain jo log isko apna dost ke number samajh k timepass karta tha.
max November 17, 2010 at 11:08 am
jamana kharab hai
Santu Sovan Mandal November 17, 2010 at 10:52 am
I personally think customer care should be charged as these will minimise the faltu calls often made to customer care for absolutely no reason except time pass. But the charges should be like (20p-30p)/3min. 50p/3min is too much.
Harpreet Singh November 17, 2010 at 10:23 am
It’s not only Rcom but all other telecom players including Airtel and iDea started charging if you want to speak to their customer care executive. And they are doing so from the last few months.
Benny November 17, 2010 at 9:45 am
@sri
Bro when is MNP coming…. Many sites reported it wud be Nov 8th but it is nowhere be to be seen. I have given up waiting for MNP
Hari November 17, 2010 at 9:45 am
Stel v charge leta hai bihar mai 20paisa/3minat
NIMEESH November 17, 2010 at 9:43 am
aircel charges customer care in kerala
Benny November 17, 2010 at 9:42 am
Do u guys know Anil Ambani is one of the most hated men among indian investors and traders in stock markets. Take RNRL and RCOM for example. THe IPO of these two companies generated huge interests and was highly over subscribed. Today RNRL is no more and RCOM is the biggest laggard among all telecom stocks in the market. Investors have lost 100s of crores in these companies.
Reliance is no more a company it used to be under Dhirubhai Ambani. you read the comments posted by people under Rcom and RNRL(now RPOWER)u will know their anger. Rcom mobile and internet users might lose few rs by their fraud in billing etc. But investors lost in crores.
Check out CNBC’s moneycontrol.com and read the comments under RCOM yourself
That’s why Anil Ambani is lovingly called ‘chor’.
Benny November 17, 2010 at 9:32 am
@Himanshu
Yeah that’s unfair… hapnd to me in airtel also…. these days i just mail airtel guys and get a prompt reply. After all who wants to let airtel walk away with extra money for nothing
Raj November 17, 2010 at 9:31 am
Hey Even Aircel charges for Customer Care Calls…..
But yes Reliance is one network you can faithfully say will never give a good offer to the Customer…
All their offers would have a “Catch” just like the Unlimited Calling pack….
Santu Sovan Mandal November 17, 2010 at 9:22 am
@sri
But only god knows when the wait will end.
Himanshu November 17, 2010 at 9:20 am
@Benny
Hey Dude, I was charged even for the wait time b4 the customer care exec answered my call…. now do you call this fair???
Its the same with Airtel / Vodafone
Rajesh November 17, 2010 at 9:17 am
aircel charges customer care in chennai
TREMERIN DSOUZA November 17, 2010 at 9:08 am
RELIANCE HAS SHOWN IT’S TRUE COLOURS OF A PERFECT THIEF.IT MUST CHANGE IT’S SLOGAN TO “LOOT LO INDIA KO”.
sri November 17, 2010 at 9:05 am
Waiting for MNP, once it is implemented then these operators will know about customers better, till then they will loot us. MNP loot us one time fee 19/-
vineet November 17, 2010 at 9:04 am
@gautam kumar
yes u r rite.
Santu Sovan Mandal November 17, 2010 at 9:03 am
Right. Aircel also charges 50P/3mins here in Kolkata & RoB circle.
Vrij November 17, 2010 at 8:54 am
Even Vodafone charges 50/3min for calls to 111. However, the charge is done only when one requests to talk to a representative. Using the IVR menu incurs no charge. 198 is toll-free.
amar November 17, 2010 at 8:43 am
unfair to charge.
First provide a SMS based option like AirTel’s 59222(show mrp to 59222).
Then think about these kind of stupid thing.
Amit.g November 17, 2010 at 8:43 am
Neal one correction. Aircel charges 50P/3mins to its customers in karnataka
prakash November 17, 2010 at 8:31 am
Reliance says 198 toll free for complaints but the number doesn’t work.Now to complai about it U HAVE TO PAY! RELIANCE SUCKS
Benny November 17, 2010 at 8:07 am
Its fair to charge….. the call is charged only from the time u chose to talk to customer care. Anyways u have toll free 198 for complaints
pinaki roy November 17, 2010 at 8:03 am
r.eliance-cdma, be careful of your so-called customer care. you are paying for it, but most of these executives don’t do their job seriously. they behave like ‘lucchas’ with your valuable customers.
Sandesh November 17, 2010 at 7:14 am
Aircel is also charging 50p/3min from day when Airtel started..
Amolz November 17, 2010 at 7:09 am
Aircel in Mumbai Circle also charged 50p/3min. for customer care.
RAJNISH November 17, 2010 at 6:56 am
kolkata aircel charge 50p/3 min. please check this post
gautam kumar November 17, 2010 at 6:44 am
STel also charge 30p for 3 min in jharkhand.
TREMERIN DSOUZA November 17, 2010 at 5:45 am
Reliance has shown its real face of being a hidden mole,a perfect thief,a perfect money draining enterprise only centered around money and its business,Reliance has looted India in every sector it has its business.Reliance should change its slogan to “loot lo INDIA ko”.after Airtel reliance is the second biggest automatic money deducter.
rajeev November 17, 2010 at 4:42 am
Aircel TN charge 50p/3 min, TT is reputed site plz check all the info b4 post
raj November 17, 2010 at 4:01 am
It is new way to looting customer,
Amruth November 17, 2010 at 3:24 am
Guys just chill try calling 198 it’s toll free from Airtel and Vodafone.
Anirban Mukherjee November 17, 2010 at 1:11 am
i was charged 50p in RGSM CC in West Bengal circle many before. So i think its not new.
r November 17, 2010 at 1:05 am
I thought airtel ccare is pathetic but reliance and bsnl are pathetic too in customer service
Hiren November 17, 2010 at 12:56 am
@Shivam
I think docomo customer care is much better than other
Hiren November 17, 2010 at 12:54 am
It is new way to looting customer,
first reliance will cut your balance then when you call back to them they will make you wait for few minutes and than customer care executive will be available without any authority about deduction balance and then they will charge you for happy calling to customer care (R U SATISFIED WITH THEIR SERVICE?)
Thanking you for calling *
* It will increase their income
zareef November 17, 2010 at 12:46 am
just now call customer care from raichur karnataka they charge me 50ps/3min No :-121
zareef November 17, 2010 at 12:42 am
yes reliance and as well as aircel charging 50ps/3min for calling customer care number aircel 121 reliance *333/*222
Sahil November 17, 2010 at 12:39 am
even vf ,airtel charge in mah&goa the same rate for CC…but the number 198 for complaints is free..
Shivam November 17, 2010 at 12:37 am
Lol, they must be kidding!! Their pathetic customer care executives dont know even the ABCD of telecom especially GPRS/internet related queries. Any person with ordinary prudence will never call them in order to ask internet related queries. BSNL/Reliance/Docomo have the worst customer care!! Instead of looting people through extraterrestrial cospiratorial plans, they must concentrate on improving the negotiation/communication skills and professional knowledge of their essentially worthless customer care representatives.
gaurav November 17, 2010 at 12:37 am
they are charging for the customer care and the usage of the 2.5gb gprs pack for rs 99 can only be known by calling customer care.so to know your gprs usage everytime u hve 2 spend
A Mohapatra November 17, 2010 at 12:15 am
Calls to Customer Care should of course be free.
But please note that, Airtel does charge calls to it’s Customer Care for the duration you talk to the Executive.
TUFAN CHATTERJEE November 17, 2010 at 12:14 am
Aircel me bhi lagta ha 50p/3mins first wohi company nikala tha customer care me charges lagana……….. phir idea, vodafone, airtel ne copy cut kiya n lastly reliance………
Gaurav November 17, 2010 at 12:13 am
Services are available on short sms with some *numbers# service.
So if people still want to know more then the service getting charged is OK.
But now a days all information is readily available on internet and the top site to get this service information is TelecomTalk.info
kamal sethi November 17, 2010 at 12:13 am
aircel charges 50 praise per 3 minutes please correct your post