Opening up more options for travelers seeking details of train services Indian railways have started an SMS service on the 139 passenger information system.The service would enable one to know the PNR status, current train running positions, accommodation and availability and fare enquiry all that a passenger needs to do is SMS the queries to 139 and the information would be provided within minutes,a senior Railway ministry official told.Official said the SMS service would basically supplement the existing facilities available in 139 and reduce the burden of the network flooded with calls every day the round the clock enquiry service 139 is a call center number and run by IRCTC estimates suggest it receives over a crore calls per day.However, the SMS service would come at a premium and would be charged at Rs three per message with all private operators, however state operator MTNL charge Rs one for the same.
Railways are contemplating to incorporate some more passenger-friendly features on the 139 platform like booking hotel rooms etc recently, IRCTC had introduced ‘book a taxi’ service enabling passengers to hire the taxi from their home to the railway station by calling 139.The official said the SMS service can be availed from all mobile networks, except BSNL and Reliance networks where it will be available soon.
While seeking information on PNR status, one simply has to write PNR (give space) (type PNR number) and SMS to 139.The benefit of the SMS service is that passengers can access information even on the move, the official said for instance, if a passenger wants information about his train running behind schedule and the expected arrival at the destination, he can type the station code or station name along with his train number and SMS to 139.
The SMS service would be available across the country.
4154 September 23, 2012 at 4:18 pm
how to take with costumer care executive ? which code no is use ?
jawed January 25, 2012 at 11:44 pm
frst of all dial 139 n follow the instruction through IVR u will be able to make a communication with cust. care.there is a specific code 4 every city.
ok13@Rajiv
Dhirendra Kumar September 28, 2011 at 11:23 am
Please send me update in train timming and new trains from Bangalore to Delhi
rajiev September 1, 2011 at 12:45 pm
its impossible, i have try so many times but never succed
Rajiv September 1, 2011 at 10:43 am
how to take with costumer care executive ? which code no is use ?
Sriram Karra February 10, 2011 at 9:44 am
If you are a twitter user there is now a twitter application @inrpnr which will enable you to query the PNR status at no additional cost. Do take a look at the application website.
Nikhil December 23, 2010 at 4:37 pm
The google sms service is pretty nice but it doesnt seem to give train status, only info on train schedules and your reservation.
BALAKRISHNAN June 10, 2010 at 2:45 pm
Dont use 139 service, because they will charge Rs.3 per SMS, Instread of that You can Use GOOGLE SMS service They will charge as normal SMS charge, Now a days Most of them they have free SMS, So use google SMS It will become free,
It isvery Fast also.
If you have any Query Please Visit
http://www.google.co.in/mobile/default/sms.html
Regards
Balakrishnan.S
Sonica Gloria July 28, 2009 at 11:58 am
good info thanks a lot sanjay bafna
mishelli July 28, 2009 at 10:14 am
hi, i just want to know who is the service provider of 139 services actually. Is Indian Railways hired some outsourcing company for this or…..
Biswas May 30, 2009 at 3:07 am
GOOD MOVE FROM INDIAN RAILWAY !! BSNL POSTPAID IS .80P/SMS
BUT STILL CALLING @RS2/MIN IS CHEAPER !
Nitin Dhuri May 28, 2009 at 4:40 pm
its useful news.. hats of to you
emad May 27, 2009 at 10:14 pm
what is the charges?? or it’s toll free
no need for this number if it’s chargable because already many servers serving people like 57272
Sanjay Bafna May 28, 2009 at 11:50 am
@Emad, The charges is Rs.3 per SMS with all operators as I cited in the post, plz read carefully. There are many SMS code which provide railway services but 139 service is popular as railway’s own call center and new SMS service of 139 is directed connected with railway PRS(reservation system) so its very convenient from others and the number is easy to remember because its railway’s own number.