Last week we shared about the step taken by MTS India, which restricts HSD/EVDO on OMH RUIM users who are using non-MTS data enabled phones.
Subscribers who are enjoying 3X/HSD data are suddenly facing restriction to access HSD network without any prior notice and many of them are in the middle of the validity of the data pack.
When contacted to MTS Care, the subscribers are informed that to use high speed internet on their phones, they have to move to smartphone plans which will remove the existing voice benefits. With licenses quashed, MNP on the field don’t you think MTS is digging their own grave? One MTS customer explains as he sends an open letter to the pure play CDMA operator.
I am Avishek Ghosh from Midnapur, West Bengal. My MTS mobile number is 9153550XXX. I am using your voice data HSD/EVDO/3X packs from the first day it had launched in ROWB circle & I am the first user of MTS for which you activated these voice data packs by your backend system. I was the user who visited your Kolkata head office for 3 times regarding the activation of HSD on my mobile number & to get OMH RUIM.
After my continuous effort MTS understood the utility of mobile HSD activation. I also posted my whole story in TelecomTalk website regarding this, which helped your company to strengthen its presence in mobile HSD data segment. It was MTS itself who also informed me about the mobile data packs of 97.99@2GB HSD data at first & i am one of the first users who recharged it. Then MTS revised the HSD voice data packs, which was also exclusively promoted by myself in TelecomTalk & Rimweb.
But after my stay with mts for more than two years, MTS now replied me in a great manner. They deactivated my HSD data pack on my number without any prior information. Its a great reward of my loyalty. Hat’s off to you.
It’s obvious that no one can survive with the offering of 6gb HSD data with against the denomination of Rs 140 /-(although Tata Docomo cdma providing us better packs) but u have the option to increase it. But the uneducated & useless policy makers of your company stopped HSD data packs, they asked me to change my number to smartphone plan. It’s the only way to get HSD on mobile according to MTS now. What is the definition of smartphone? I am using a cdma android smartphone which costs me 20000/- Can you offer me better smartphone than it ?(How on earth you can compel a subscriber to take a network-locked dumb/retro handset when he is already using a better handset with your OMH?)
I am ready to pay more bucks for EVDO packs on my number, but I’m not ready to sacrifice my voice plan just to get HSD data (i.e. to move to smartphone tariff) because i spent my hard earned money to get lifetime validity of 1p/2sec tariff. I need both facilities together (High speed data with existing/ attractive voice packs) like other operators offer. Not a single company of the world ever asked any user to forget its voice pack facilities to get hsd data activated.. But mts asked this. Isn’t it a strange move by a company who has only 16 million customers after almost 3-4 year service in India? Every other operator provides us hassle free 3G data activation, they don’t have different gimmicks like mobile voice packs, smartphone packs, mblaze packs etc etc etc like mts… Tata docomo cdma offers us pre HSD activated omh ruim’s with unmatched tariff of 5GB evdo data @95 Rs, Reliance cdma also offers us normal evdo activation procedure in (on) any of their number. Do you think that you have the ability to change the system?
Please look at ur smartphone packs carefully, they are total dumb n useless just like ur policy. It’s way costlier than any 3G packs offered by other 3G gsm n cdma company, they are also costlier than ur own mblaze packs. Do you consider us nuts who have enough money n loyalty to spend behind ur company? Vodafone offers 1GB 3G data @255 Rs. & they also offers me around 10Mbps speed in my area, but with a mere speed of 1-2 MBps u charges us more than 400 bucks only for 1.5 GB data, n last but not the least. Are we required to forget our all earlier benefits for the crappy packs. Is it possible? Don’t you have officials to study the market?
You should mind than you have one of the lowest subscribers base in India and if you continue with this type of unethical moves, then u have to pay for it very soon.
I have the validity of my 140 recharge which offers me 6GB data till 18th August, but you stopped my HSD connection 10 days before the deadline of the validity), isn’t it unfair & not against the rules? I was never informed/intimated about any step to be taken by you in this regard.
Please rethink about ur policies. You have to set ur mind, because you r here to give service to the customers for which u charge money. Come out with mature policies which will help the company itself as well as customers.
I want solution & clarification as soon as possible. I don’t need ur advice to change my number to smartphone plan. And last but not the least when I am trying to send porting sms from my number (& also from other 5 numbers of my family members) you are not delivering port codes. What is this?
Your smart phone’s tariff is not transparent. It’s not clear whether these data packs are usable with your existing other voice, SMS and VAS packs. Your company-published posters/leaflets provided information on the attractive EVDO data packs and the simple way to activate EVDO through SMS which are still there at retailer outlets at my locality.
I think the possibility of contemplating legal action is strongly on cards considering the unthinkable highhandedness MTS had exercised against their customers, who not only continued with their service but also persuaded other customers to switch to the MTS network. The sudden withdrawal of the service facility also robbed them off the chances of switching to the other networks who offered services in the mean time and now looked attractive considering the changed scenario.
Disclaimer:TelecomTalk take no liability for the views expressed by the reader.
ST September 10, 2012 at 11:22 am
MTS instead of trying to retain existing customers are spending money on TV advertising in the hope of increasing its customer base. With this attitude you can never win. The winners here are undoubtedly the ad agencies and media, who’ll be going laughing all the way to the bank.
Spurav pal August 17, 2012 at 7:20 am
MTS kolkata customer care is very poor in terms of technical because MTS C.CARE representatives are very poor educational back ground rather than AIRTEL/VODAFONE C.Care….Mts kolkata customer care is managed by SPANCO call center where MTS c.care representatives are very low paid .
Arijit Banerjee August 17, 2012 at 2:14 am
@Sukanta.M
Who says Tata Docomo CDMA coverage is poor in WB? Mr Gangtok, where you experienced it? From my last 6 years experience, I can’t remember a single place having network related issue.
Arnab August 16, 2012 at 6:22 pm
MTS customer care is really pathetic.They don’t have any knowledge about the technical parts of cdma.MTS should try to strengthn it’s customer care executives.
BTW thanks Team Telecom Talk,Rudradip & Avishek for this nice letter.Hope this letter will change the cdma mobile internet scenario soon.
Arnab August 16, 2012 at 6:14 pm
Hope mts will soon launch some good internet plans for us.I was very happy with their service earlier.But after this incident,I am really unhappy.Hope they will rectify their faults as soon as possible.
Sukanta.M August 16, 2012 at 6:05 pm
Tata docomo cdma & rim should increase their presence in west bengal circle.Most of the towns of wb are not covered by tata & reliance cdma. So mts has no competition their in evdo data segment. Tata has much better plans in cdma mobile internet but they have lack of coverage here.
Koushik D August 16, 2012 at 5:26 pm
Many many thnx to Rudradeep and Avishek for raising this hot issue. I am also a victim of MTS’s fool activity. I have enough balance and time to operate my OMH sim datacard in Kolkata circle to use. But surprisingly the MIRRACULOUS TRANSACTION SERVICE i.e.MTS stop the service. On asking the BOGUS customer care, no answer received. What should I do now? Whether other CDMA operator have such plan i.e. OMH sim to use in data card or not? Please suggest.
Sukanta.M August 14, 2012 at 10:43 pm
Thanks TelecomTalk,Rudradip & Mr. Ghosh for this awesome story.
Wake up MTS n do something for us.Stop ur unusable packs & introduce attractive plans.
Jagannath August 14, 2012 at 6:36 pm
Abhisekh da, use either Airtel or Vodafone 3G packs in Midnapore. I used every sim card. Except those service providers all r really useless. Apart from this Docomo makes simply better than uninor, idea, mts, virgin, aircel and reliance’s network is too much poor here. Bsnl seems to be ‘aladiner prodip’ kakhon jole othe jani na. Tabe besirvag time ei nive thake. Just throw these useless service providers…
Ganesh August 14, 2012 at 5:40 pm
MTS has started to suck recently. I recommended MTS to my friend but they refused to offer a prepaid plan! They fixed firmly to activate as postpaid plan. After buying the MTS data card, nobody cared to activate it even after repeated phone calls and visit to so called customer care offices. Then by the end of the month, a bill was generated! How the hell an un-activated account get bill? This is non sense!
The so-called experts from MTS office brainwashes the customers by telling them that post paid will work using SATELLITE!!! When I said a CDMA/EVDO data card has no hardware to send data to a satellite, the MTS gentleman said that he was calling from MTS HQ and he knows everything! He also said only post paid CDMA/EVDO card has this satellite facility and prepaid doesn’t have this! I told him not to lie and for transmitting data to a satellite we need a huge dish. Then he simply cut the call!
Bye bye MTS. I am never recommending MTS again.
Sudhakar August 13, 2012 at 7:33 pm
To all :
Vodafone netcruise (actually using MTS network) gives 144 Kbps speed after the the data limit. I think this would be enough. Stop buying MTS data card. Instead go to the vodafone store and buy this (if you want to stick to CDMA for your data needs).
krishnendu August 13, 2012 at 5:32 pm
atleast you should get 1x in modem!apart from that you can go for bsnl evdo @750pm unlimited!the best mobile broadband plan in India without any fup!!provided you have coverage in your area!@Arijit Banerjee
ISHA August 13, 2012 at 5:11 pm
MTS this is India, you will be a history if you start cheating people.
Kapil K. Dev August 13, 2012 at 5:03 pm
I am fully supporting Avishek Ghosh and informing my thanks to him and telecomtalk for publishing this letter.
Anirban August 13, 2012 at 1:15 pm
@Anirban
I am completely agree with u, no wrong balance deduction.
Maximux having MTS SIM card in W.B. § kolkata uses it, not keep in sim card bax.
it may be indivisual bad experience of some customers, but max. of them are happy by its service.
Anirban August 13, 2012 at 1:00 pm
I am a happy customer of mts from 3 years and I have never faced any problem regarding voice clarity,call quality,and the most important no false balance deduction.but this type of foolish steps do not expect from mts.come on mts,what r u doing?
vovlo August 13, 2012 at 12:29 pm
u have the best voice call facilities in west bengal atleast…then why not be best in data segment also?it will prosper ur business
Anirban Das August 13, 2012 at 11:08 am
I am a MTS user from 3 years , and using 498 daily 150min for MTS-to-MTS local. As a voice and sms user I have not faced any problem yet. In Kolkata and W.B. circle the coverage and voice clarity is better than the BSNL (I use both of these).
But in the case of data service MTS is very BAD.
I have used MTS in Gujarat circle also (for 1 year) , coverage and service is excellent and also better the relience gsm and tata docomo ( As I have used these connection also).
The Maximum advantage of MTS connection is many STVs (Promos) can work together and balance deducted as per the lowest one.
But recently MTS is trying to loot customers, who can they force customer to switch smart phone plan which is costlier than the GSM 3G !!!!!!!
Arijit Banerjee August 13, 2012 at 3:15 am
@krishnendu
As far as I know, Docomo EVDO is not worked when using unlocked EVDO modem (personally experienced with Micromax MMX300C). Earlier I recharged Rs 95/- (4.5 GB/30 days) as well as Rs 33/- (1 GB/10 days)data packs, but none of them worked. Then after a tough deal with TaTa CC executives, I send mail to Kolkata Nodal officer and get confirmed with the attachment herewith:
i1077.photobucket.com/albums/w466/samsungb7320/1xEVDO.png
And now it seems our last hope dies as all value for money Data plans are retired and mmx300c is no longer use
N.J.Maisheri August 13, 2012 at 2:47 am
I Was The Retailer Of MTS Products And User Of The Data card & Mobile Phone. I Want To Tel U Do not Buy Any MTS Products Coz No Budy Can Help You If Something Wrong With You. Very poor Custmur Care Service Providing By MTS.
MTS IS BAKVAS OPERATER OF INDIA.
sajjad August 13, 2012 at 2:00 am
very good letter by avinesh . coz i also bcame VICTIM of MTS. one year back i ported my number in MTS. with mts to mts daily 100 minutes free along with roaming pack of 296 which provides free incoming in roaming. i have another gsm number of karnataka. n i am android user . i got only one model ace duos but data works in cdma sim only. MTS DON’T HAVE THE DATA PACKS FOR OMH VOICE USERS in tn. when they stopped roaming pack . immediately i port OUT from MTS. porting out is also one of the BIGGEST PROBLEM FOR MTS USERS. i have contact mts distributor n nodal office repeatedly for my port OUT request.
MTS IS WORST OPERATER OF INDIA.
Sudhakar August 13, 2012 at 12:11 am
Vodafone net cruise : netcruise.in/prepaid.aspx
Sudhakar August 13, 2012 at 12:01 am
Better buy Vodafone netcruise (via MTS network) :
yonus August 12, 2012 at 10:00 pm
Yes agreed by putting a ‘*’ mark. They have right to change/alter any plan/tariff with out any prior notice to the customer. But i would like to remind you that The customer also have a right to kick the balls if some one used that ‘*’ mark to loot. Coz
If u paid some amount to activate a pack after deduction of amount u are the owner of the benefits for a fixed period. U can to what ever with it eighter use it or waste its left to you.
If the plan changed without any prior notice that change will applicable only on your next recharge not on the pack that you have owned by paying certain amount for a fixed validity and on their applicale old conditions.
Eg: if some one paid Rs:140 to buy 2gb data for 30 days after deduction and activation the user is the owner to do what ever he/she wants with 2gb with in 30 days.
If operator change/revise this plan it ll take effect from next activation not on the benefits that he/she alredy owned by paying certain amount. But MTS is doing fraud by stopping the benefits of the customer who already paid and owned a service.
Hope now you understood the consumer right as well the ‘*’ mark.
Thank you
Steve August 12, 2012 at 9:46 pm
@krishnendu
yes i get evdo in modem also and in router also i have both..but now i have shifted to tata docomo 3g…31 rupees 1gb iam very happy with the speed and service from tata docomo
Ravi Shekhar August 12, 2012 at 9:15 pm
Mts has blocked my number when I am in roaming.Home circle is Kolkata and I was using this no. for data services for last 6-7mnths. Now, number is totally dead. No outgoing calls and when I dial dis no. ivrs says dat no. is switched off although it is on and has sufficient balance to rcv cal in roam.
Abhijit August 12, 2012 at 8:18 pm
Very nice letter. Really MTS EVDO now lagging behind with compare to GSM 3G. Now time has come to say bye bye to MTS and switch to 3G GSM data pack now.
pankaj August 12, 2012 at 8:13 pm
TATA CDMA is the best ….i am using it from last 7 years ….excellent network and internet speed
sandip August 12, 2012 at 8:05 pm
Gooo..Back mts..u are cheater..
Amit Deb Biswas August 12, 2012 at 6:53 pm
when a company give a new plan voice/data they include a star (*) mark..
*plan/tariff is subject to be changed without any prior notice..
krishnendu August 12, 2012 at 5:50 pm
I completely agree.. the 3g gsm rates are now very affordable including unlimited plans from aircell leave alone the flexibility..let us all port out from these russian morons involved in scams…
krishnendu August 12, 2012 at 5:44 pm
you can use some kind of data monitor software,afterall if you get 5gb in 95 you could easily let go 1gb so that your balance does not become negative!are you getting evdo in modem also?@Steve
ruhul August 12, 2012 at 5:28 pm
cant we contact anna hazare for a movement?i really want mts to be fucked off from this country….one month ago i was a prominent fan of mts…i have forced my atleast 30 friends and family to opt for mts…i am in danger now…they will surely be unhappy with these types of crappy decisions
Amit August 12, 2012 at 5:16 pm
Well that’s good that this letter is published on the net.
I am thinking of porting out as my net speed is very bad and call drops are too much!
And they don’t give any complaint no even if we make a complaint of their poor service.
docomo August 12, 2012 at 4:48 pm
Mts cud revolutionise data sector
but ds z foolishness
Sudhakar August 12, 2012 at 4:31 pm
Shocking news for Tamilnadu users :
Go to this link :
http://www.mtsindia.in/Tamilnadu/netonthego.html
See ‘unlimited usage STVs’. There are 2 (Un)FUPs !!!.
Sudhakar August 12, 2012 at 4:25 pm
To ALL :
Cool. Buy a unlocked modem and get GSM 3G SIM (from the best operator of your choice) and enable any data pack after clarifying all your doubts. Enjoy. No tension.
Abhi August 12, 2012 at 4:17 pm
Rightly said.. CDMA is a wonderful technology but its beauty has been eroded by the operators. CDMA operators should give FREEDOM to the customers..
Sougata Dhar Chowdhury August 12, 2012 at 4:07 pm
I wholeheartedly support Avishek in this regard and give a wake-up call to MTS.
Steve August 12, 2012 at 3:57 pm
but tata has got one problem when your balance comes to zero evdo still remains active and your account goes to negetive i have four tata cdma sim cards you wont believe one card shows negetive 1300 rupees one shows negetive 124..and this days even remaing data balance also doest show it says you are not subscribed to mobile internet but main bal doest get debited…
chaitanya das August 12, 2012 at 3:36 pm
I THINK THAT YOU WRITEN ABOUT Rs.140/- AS HSD/EVDO, BUT IS IT EVDO OR HSD(1X)?
chaitanya das August 12, 2012 at 3:33 pm
I m a MTS lifetime free customer from the starts of MTS in ROWB,
But now there is no good things in New coonnection for MTS, ALL THE VOICE AND DATA PACKS ARE TOTALY USELESS AND NO TO COMPARE WITH ANY OTHER COMPANIES OTHER THAN VODAFONE.
THE MBROWSE PACK: Rs.325/- FOR UNLIMITED WITH AVG DOWNLOAD SPEED 15-18Kbps
WHERE TATA DOCOMO PHOTON GIVES 199/- UNLIMITED FOR 30DAYS.
Pratul Karmakar August 12, 2012 at 3:27 pm
@Rudradeep this is because of our policy makers loopholes that mobile companies loot us and go Scot free. Change the rules to benefit customers and hit them hard with porting out. Wake up MTS or be history. Good Luck!
Raghu August 12, 2012 at 3:01 pm
Very good letter. i do not know what MTS will acheive out of this. If they keep doing and do not mend their ways then i am sure MTS will be out of India for sure.
ksaha August 12, 2012 at 2:34 pm
KICK MTS hard that they move out
Anirban August 12, 2012 at 2:01 pm
1st time Very bad move taken by Mts.cdma subscribers base in india is very less compare to gsm,if this type of unfair steps are taken by Mts,it is not far when cdma becomes history.
krishnendu August 12, 2012 at 1:59 pm
WHY ARE PEOPLE WASTING TIME IN MTS???if tata gives you 5gb evdo @ 95 why are you writing letters to these Russian morons for 2gb evdo @ 90!!That too with much better network quality and coverage of Tata!
RAHUL August 12, 2012 at 1:39 pm
Nice letter… we all have heard “Vinaashkaale vipreet buddhi” in Ramayana apt on MTS… time is not far when MTS has to packup n leave the indian telecom sector…
Amit Karmakar August 12, 2012 at 1:25 pm
MTS had been good but now worse than thought. For at least two months we have been getting Roaming signal in many areas of WB. They deducted 23 rupees from my account. I cannot recharge my number with any amount of data vouchers be it 90, 140, or smartphone recharges like 107, 402 etc. Complained again and again but in vain. No response from them. Go to hell MTS.