Online Recharge Woes with BSNL Portal

BSNL is still the favorite mobile service provider for many Indians because of transparent billing and good network coverage. Anyone who travelled to remote regions of the country would vouch for BSNL’s service. Despite of all these, BSNL losses are ever growing. We at Telecomtalk had conducted a survey in January to find out reader’s opinions about BSNL/MTNL and 53% of the readers were happy with their choice. Out of the several improvements, TT readers felt that BSNL must improve customer support and upgrade their website.

In this post I will try to bring out the issues faced by BSNL customers w.r.t. to online recharges through the issue I faced today. Having been a BSNL customer for over five years and experienced online/offline recharges at multiple portals I think I can do my fair bit here.

Today I wanted to recharge my prepaid number with an STV and headed to Paytm (I always use Paytm and recommend them for prompt service) for the same. As the recharge was reported success but did not happen in reality, nice folks at Paytm refunded the amount immediately. Later I headed to BSNL Portal for the same. Here strange things started happening. After making the necessary payment successfully I was greeted with this database related error message:

BSNL-Recharge-issue

Amidst this, my twitter pal @SathyaBhat could guess the reason:tweet-screenshot

bsnl-help-supportTrust me, I could never get BSNL customer care 1503 to do their bit for failed online transactions. I always get to hear “Call after some time, our server is down now” answer from the executives there. At times I have approached senior officials of BSNL over phone and got things done! Having faced a similar experience last year where a data STV recharge failed and took nine months for refund I decided to raise an online dispute with BSNL. This decision marked the beginning of another episode.

Clicking on ‘Contact’ in BSNL Portal brought up this page which had only phone numbers. No email IDs or contact forms. Earlier there used to be a contact form in this place. ( screenshot on your right side)
Clicking on customer care link on the top of portal page brought up this:

bsnl problem recharge

I seriously wonder if anyone used this site to successfully solve any issue. The layout had been changing for worse ever since I saw this site first in 2010. Well, as I got the site I proceeded onto click relevant sections for prepaid complaints.

After choosing the circle above I landed here:
bsnl-issue-while-recharging
Had to choose General Complaint after looking at the legend. Landed here:
bsnl-recharge
Selecting any option there used to bring up this:
bsnl-msidn-error
BSNL engineers think the error is normal but what about a customer who wants to get his problem solved? Amount at stake was little for me but I fail to understand what prevents BSNL from providing a good online customer care portal which can be used to solve numerous complaints gracefully. BSNL website designs looks like they were designed for 1990s.

After good one hour of fiddling with BSNL’s website infrastructure there came an SMS stating recharge success! Now should I say: All’s well that ends well!

Have anyone of you been through such situations with BSNL? If yes, how did you manage to solve your issue? Please let us know through comments!

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  • Aashika January 31, 2014 11:48 am

    I recharged for DATA98 plan through BSNL portal. The amount debited from bank was Rs.108, although it showed only Rs.98 during the whole transaction. Shows transaction successful in the portal, yet didn’t get credited in mobile and it’s been a day. I will never, never recharge online anymore.

    • Aashika January 31, 2014 4:48 pm

      Oops, my mistake. The recharge was indeed successful. I’m new to using prepaid and misunderstood, since the plan details din’t show up with both *123# and *124#. Is there a way to know the validity period of data plans (DATA98), so that I can do my next recharge at the right time?

      • Darshan Malu January 31, 2014 5:13 pm

        Yup you can
        Just dial *112#
        N press 2 you will get or call 123 and then press 2times 2

      • Yogesh Sarvade January 31, 2014 6:10 pm

        @ Aashika, BSNL internet plan Rs 98/700 MB/21 days. Your data pack validity will be till 20/2/14.

  • mathew December 28, 2013 9:30 pm

    I recharged for 110 today by online top up.The amount deducted from bank but no top up yet. Bsnl is cheating customers and looting them. Couldnt contact the customer care for same reason as above. I will never do a online recharge for bsnl. Dont know if the money would ever get credited.I warn anyone planning online top for bsnl to do it and get it based on luck.

  • Yashwanth December 27, 2013 11:14 am

    I tried recharging my grandpa’s BSNL mobile online through it’s portal. 110 was debited from my ICICI account and it has been 1 hour already. I can’t reach their customer care for the same reason as u explained above. Im not sure if the mobile will ever get recharged or if my money will be credited back. BSNL is as bad as the government

  • Vijaya Kumar K December 25, 2013 9:40 pm

    I am in full agreement with Mr Chethan. My top up to bsnl mobile also ended in the loss of Rs 110. I used the BSNL quick recharge using SBI internet bank on 21/12/13. The result is my money is gone from bank but no top up or refund till this time. I also tried a lot to find a link in the website of BSNL in vain and now i treat that money as a donation to BSNL and that i will never try to top up in this way in future. I am thinking to discard the BSNL connection.

  • santosh December 24, 2013 4:56 am

    BSNL is the most filthy in their whole operation,
    if any problem arises U are gone for a Toss since u have nobody but to go ask GOD,
    bcz there is nobody responsible out there……All their Divisional Engineers,Manager,DGM’s are totally irresponsible & waste I will quote 3 instances

    1) Land line & internet was BSNL Broadband, internet was down from 15 days after calling repeatedly to cust care, i thought i should put ppl on fire so went to bsnl office
    I see these Lady staff leisurely talking about household stuff like how to make sambar…etc, making customer in front waiting…..

    2) My mother’s Mobile network was Cell one, she had continuous network problems
    i mean we live in heart of city, where almost all networks are there
    calling cust care repeatedly (without having a choice) gave no results
    cust care is full of Filthy 3rd class people who always gave False assurances

    3) my mom wasted lot of money on phone recharge & validity recharge
    she didn’t use the phone much, but Bsnl had worst Rule of “if you want to keep network alive U need to recharge minimum Rs.70/100 for every 6 months”
    with all private players giving validity till 2021 or 2030
    This is really cruel, i couldn’t digest this concept of pay separately for Validity and
    pay again for Recharge

    Bsnl is reporting Loss …ridiculous where is all this money going…??
    some Big scam is happening inside, Likes of 2G,3G scam

  • vatsa December 9, 2013 3:26 pm

    I made BSNL online recharge on 26-11-2013 , It failed, but they haven’t refund the money. In General Complaint section, they ask for “16 digit Coupon No.” , Since i have done online recharge, there is no “16 digit Coupon No.”. I have bank transaction reference Number, but it doesn’t accept. I called 1800-180-1503, they are just saying recharge has been failed, they don’t know abt refund. what to do ?

  • gspal November 24, 2013 1:51 pm

    For me in Lucknow, U.P., BSNL stands for Bharat Ke Sabse Nikamme Log. Period. Calling 1500/1504/1503/1094 is just waste of time because the key person quietly hidden in the system cares two hoots for customers, but only his monthly emoluments and tea chatting.

  • Ramesh November 20, 2013 12:01 am

    Ever tried recharging a non-allotted BSNL number?

    Even an non – existing BSNL number will get recharged in some of the recharge portals & Big surprise is you will still get a Operator Reference number.

    On 25th October I by mistake recharged for Rs. 100 to an non-existing BSNL number (9490030278) & OMG!! I got a success message & to my astonishment I even got an operator reference no of: 1700382011.

    Though the amount got reversed later, I still wonder how come this is possible?

  • Geek Limited August 11, 2013 12:54 am

    Its all good now. Works fine always.

  • Khaleel August 8, 2013 10:06 pm

    It’s easy to try sql injection in bsnl website..

  • Banawari Gupta August 8, 2013 10:14 am

    I also did the recharge of online and on BSNL portal, recharge apeared successful but no recharge credit received. payment deducted from bank. taking the feedback from customer care if credit not received then your money will be refunded. but till date no moeny received.

    I stoped using online recharge from BSNL portal.

  • jeetendra singh August 7, 2013 8:56 pm

    i used my balance talktime and throw sim in dustbin.
    i was bsnl customer for nearly 1 year.
    really fadeup with service.
    aisa lagta tha ki bsnl ne sim dekar mujh pr upkaar kiya hai.
    govt. should 100% make its privatization.

  • Sudharsn August 7, 2013 8:39 pm

    They have never expanded their 3G network after their first launch not even a tower till date

    • Bhaskar August 8, 2013 3:51 pm

      No, Now they are expanding 2g and 3g aggresively. They are installing 8700 towers in North and south zone. All of these supports 2g and 3g.

  • Sudharsn August 7, 2013 8:36 pm

    0ld age staffs and no knowledge to handle customers technically and friendly. Unions ad flags in front of BSNL customer service centers will make one runaway.

  • umesh August 7, 2013 6:48 pm

    once my recharge of 220 rupees bsnl top up failed at sulekha.com.they deducted money from my card but i didn’t receive balance in my number got refund after 3 months ! topmenow.com is exclusively for bsnl recharges

  • Debabrata Dutta, Kolkata August 7, 2013 3:31 am

    To the Team telecomtalk,
    Can you please tell me how to activate Rs. 5 daily roaming plan on my BSNL prepaid number from my account balance? I am from Kolkata telecom circle. When I called CCE at 1503 they told me write HELP VOICE and send it to 53733 and you will get the option of STV5. But unfortunately there is no option of STV5 within the list of STV. Please help me team telecomtalk. Waiting for your reply. Thank You.

    • Chinmay Joshi September 29, 2013 11:48 am

      To activate one day National Roaming @ Rs 5

      Send SMS ACT VSTV5 to 51505
      Confirm by replying ‘Y XXX’ when you receive a SMS.
      If you receive SMS of succession then you are done for 24 hours.

      • Naveen September 29, 2013 12:46 pm

        send sms as ROAM5 to 53733
        it will be activated shortly……

  • akhilesh August 6, 2013 11:38 pm

    for complant use pgportal.gov.in attach your screen shot (convert image to pdf) with your complant. must write mob no. in complant
    problem will solved 100%
    i always found pgportal usefull.

  • itsmesamrat August 6, 2013 10:35 pm

    I totally agree with u Mr.Tharun George.Even I dont care about all India Coverage.I dont understand,why do people opt for bsnl when AVOID
    is available with perfect services?
    Network coverage in rural places
    and hill stations?
    Well,how many times in a year are
    we travelling to a hill station or a
    rural area that we need to keep a
    third class operator such as BSNL??
    Nowdays most of the villages and
    hills r covered by Vodafone and
    Airtel and if not Vodafone then atleast
    Airtel and even if we dont get their
    signal then would it be a great
    difficulty to live without a phone for
    a few days?Well,i dont think so.
    Let me tell u,im from Kolkata and
    just day before yestarday i came to Belapur in
    Navi Mumbai for some work.I have
    to stay here for a week.Im quite
    shocked to find that my Airtel and
    Vodafone,neither of them are having
    any network but Bsnl(Mtnl) is
    having quite a good network
    here.Now,that dosent mean i will
    switch to bsnl.Here in kolkata bsnl is
    just sub standard.It dosent work in
    some of the popular parts of the
    city.Cross connection is very
    frequent and voice clarity is like the
    sound coming from an AM radio of
    80s n 90s.So even if BSNL sets up towers in Mount Everst,i will never opt for BSNL.

  • Vijaya Babu August 6, 2013 9:19 pm

    Today, I tried to update my mobile number to get alerts in BSNL Portal for Landline payment, and what I got instead was an error: Could not fetch a row from OLE DB provider ‘MSDAORA’.
    Now we are at the mercy of the programmers of the portal to decipher it for us.

  • manjunatha s August 6, 2013 9:17 pm

    In Bangalore Telecom District you never get answer on 1503&197 round the clock.I really astonish even though BSNL is under heavy loss why it is keeping use less &inefficient staff. It may be concluded that inefficient staffonly killing bsnl not politicions or pvt operaters.the old dot mentolity is still persists.Poor BSNL!

  • manjunatha s August 6, 2013 8:57 pm

    In Bangalore Telecom District you never get answer on 1503&197 round the clock.I really astonish even though BSNL is under heavy loss why it is keeping use less &inefficient staff. It may be concluded that inefficient staffonly killing bsnl not politicidns or pvt operaters.the old dot mentolity is still persists.Poor BSNL!

  • jayjeev August 6, 2013 10:28 am

    In Gujarat, I have no such problem. Talking through 1503 is hardly any problem. But these days the services of BSNL becomes poorer. Who says BSNL is working transparently, BSNL is still cheating with customers in the name of subscriptions which are not given consent by customers. However after making complain the deductions has been deduted ( In My case). But this problem was solved by action taken by GMTD not by customer care. In BSNL mobile getting subscription is very easy even after not taking consent of subscriber but withhelding the subscription is a very tough work.

  • Abrar August 6, 2013 7:55 am

    Well. It is true that BSNL website sometimes fails to process recharge request successfully. However from experience I can say that they have improved a lot from the time when BSNL online recharge was just a webpage where I lost money considering it as a recharge portal. In fact since last six months I have not noticed any recharge failures despite recharging on regular basis. Moreover the website is now better integrated with billdesk.
    Even I lodge a complaint online few days ago through the portal when CC @ 1503 went dead but to no avail. But I received an SMS mentioning the email where the complaint can be forwarded.

  • James August 6, 2013 7:48 am

    I had the same experience.So it seems this is a standard operating procedure for BSNL.Firstly,the 1503 is not reachable,and then a call center person is TRAINED to tell us that their network is down and they cannot do anything now,call after 3 hours.Also they take our alternate contact number.Thats it.No news from them ever again.Another funny thing I got to see when I called again was the first time the call was taken and after we do our explaining bit religiously,they just sit there and listen – no conversation,we can hear them breathing and other people talking in the background but no one speaks to us.And they can do this for as long as we want them to.So we disconnect and call again,this time when we get into the IVR when we select the option of ‘speak to our customer representative’,the IVR suddenly goes back to the beginning and we can never reach the end of it – an infinite loop,for the the phone from where you are calling from.So call again from another number,and you get connected and are also able to reach the call center person.But again the person,decides to check our patience by putting up the silence mode.And you disconnect and call again,you cannot reach them.Call from another number,you can reach them again.So what is the reason for all this and why?Why cant they even say,we are illiterate people,dont ask us technical questions,only ask us about something we know?Obviosly they are not working on their own.They have a supervisor,somebody above them and all coming to work,and getting their fat paychequesat the end of the month.All are aware of this tactics,as it would definitely have been their training,which is being seen.Why are these people so incompetent and dumb??Is it because they were not meant for the job – not qualified.Maybe got it through influence or through reservation.

    • Chethan S. August 6, 2013 10:55 am

      Very well explained: I have felt the same about BSNL CC executives – their poor communication skills, utter disregard for complaints, non-polite tone etc. What more, even after choosing language as English and they start talking in local language!

      • Hitlei August 6, 2013 3:00 pm

        U know why all this is happening only to BSNL …because BSNL is the only company which allows reservation system in recruitment..

  • ankit khare August 6, 2013 7:37 am

    bsnl customer care is always down in MP and CG circle… ull be listening to a message continuously ‘all lines to this route are busy’…

  • Rahul August 6, 2013 12:44 am

    use this for complaints—- mis.bsnl.co.in/pgs/internet/pgwebregn.asp

    and this for their status —- mis.bsnl.co.in/pgs/internet/pgstatusintregn.asp

    believe me complaining there is very much effective!! got many problems resolved from there!!!

    • Tharun George August 6, 2013 8:16 am

      That system took 3 months to reply to my last complaint. Also it is a one way system. They reply and close the complaint.

  • anoop August 5, 2013 11:29 pm

    EXCLUSIVE – kerala customers wil have an ivrs callcentre to register ur complaints on gsm/cdma/wimax similar to 198 for landline service soon.. 94 00000 198.

  • Saurabh August 5, 2013 11:00 pm

    Update:-

    BSNL has stopped STV-135 offering 21000 Local/STD seconds in Haryana and intimated the same thru SMS. They’ve introduced a new STV-150 with 24000 seconds L+S for 30 days and STV-310 offering 54000 L+S seconds with 60 days validity. Both can’t be activated via SMS as of now unlike 135 which use to cost Rs.120.15 and there is no chance that BSNL will offer it through SMS as 4 days back they taken off STV-135 from the list but didn’t added the new ones. So the pack which was USP of BSNL is gone now. It doesn’t affect us as we don’t use BSNL.But updated it just for information.

    One more thing I noticed with one of BSNL SIM I hold is, they aren’t de-activating the number even after completion of grace period of 180 days. I last recharged that number on November 9th, 2011 with Rs.10 top-up and BSNL gave 9 days validity till 18th Nov, 2011. After that Grace period of 180 days was till May 16th, 2012. I didn’t recharged it and it had to be de-activated on May 17th. But on May 15, they extended the grace by 180 days. Then again and again. It’s active until now. Same with my second SIM which I recharged with Rs.42 with 180 days validity and 180 days grace was to expire on July 10, 2013 but on July 9, they extended it by 180 days. So now the maintenance cost of SIM which needed to be recharged with 42/34 for validity extension is no more as they extend it from their end and you can recharge anytime but I won’t waste my money. They can de-activate and issue the number to someone else but they’re not doing it. I’m also not breaking the SIM until I stop getting network and until it says SIM Registration Failed. :D

  • Deon Dsouza August 5, 2013 10:31 pm

    Not with recharge, I pay it directly at the BSNL counter. I do frequent troubles with their Broadband service, Often giving DNS Server error. Even if it works sometimes, Its painfully slow which is why I change it to Google DNS. But sometimes changing the DNS doesn’t work. Don’t know why BSNL is digging its own grave with such crappy Service.

  • dARSHAN August 5, 2013 10:27 pm

    No i have not got the problem in BSNL portal and even i got the money was refunded to me within 30 min…..but problem of bsnl Maharashtra circle is that the customer care 1503 is not connecting to the executive officers…..but overall what i need is there in only BSNL i.e 135rs..400min any net local/std calling n 500 mb net 1 month for 54rs…..best 3G range….only problem is bsnlnet doesn’t gets connected faster but once connected the speed is awesome no 1 can beat for speed of bsnl…..n 1 to add when i thought for porting to docomo i visited its website n saw the plans they are actually not showing correct plans if we select see more then we understand its only for new customers then what is the use…

  • Ranbir August 5, 2013 10:20 pm

    I dont know about others but still i am using BSNL portal for maharashtra circle still atleast i have not got any problem of failing once i got a failing and i just called the customer care at 1503 gave them my transaction id and they refunded the money back within 20 minutes and still i have not got any sudden deduction of amount which i got in vodafone and i love BSNL because when i was in kedarnath and as you know the devastation over there even i was facing the problem…..but only BSNL range was ON every one was saying that if they could bring that sim and many of people were calling from my phone to their families…..Love u BSNL….

  • Sanjib August 5, 2013 9:50 pm

    ha ha.. all of my frnds are happy with their private operator.. ok pls ans the question…..

    as per your feedback- other private operator are good.. but anybody tell me, why they charge 50p/ 3 min for getting general information by cc?????

    why they activate many unwanted vas without customer permission ?????

    why they pressure up customer for submitting fresh document every 1-2 years????? actually they sell our important document for getting money..

    their voice quality is 100% good????? their network coverage is spread all parts in india?????

    their 2g speed is- 256kbps and 3g speed- 3.6/7.2/14.2/21 mbps always??????

    last I lost my Rs 1200 for Aircel/airtel/vodafone/idea (total) in past 4 years..due to unwanted vas activation…..

    But now, always I have Rs-250 in my BSNL prepaid mobile..

    AND BSNL???????– TELL ME….

    • Chethan S. August 5, 2013 10:12 pm

      We never tried to say private operators are great, in fact we don’t take sides with any operator.

      Yeah, VAS activations has always been an issue with multiple operators mainly private ones. You can also add marketing calls to the list. I never had to add mine/family members’ numbers to DND as we hardly get such calls with BSNL.

    • Tharun George August 5, 2013 11:19 pm

      I started using my first mobile in 2005 with BSNL postpaid. I paid Rs 100 a month and didn’t get any free talktime. Tried converting to prepaid, Rs 100 recharge gave me Rs 30 talktime and 30 days validity. I am from Kerala which all say BSNL perform good.

      As soon as porting came I jumped out. Used Vodafone for a while and then switched to idea for 3G. Happily living ever after.

      50p/3min is not a big cost comparing to current tariff. After all you get connected to CC in less than a minute compared to BSNL CC unreachable. Also most private operators have a tidy website for all “General” information.

      I have ported 2 times and own 3-5 sim. No one has asked me to submit documents again. If you submit legit clear documents, they don’t ask again.

      No one can beat Airtel in terms of voice quality. Airtel, Idea, Vodafone use network equipments from NSN, ericsson and other reputed company. Where as BSNL calls tender and buys the cheapest one.

      I don’t care about all India coverage. Idea have the best coverage in kerala, better than BSNL in rural areas too.

      For me 2G speed is as follows Docomo, Reliance- 225kbps, Idea- 170kbps, Vodafone-150kbps and Airtel and BSNL- <100kbps.

      For 3G, BSNL never expanded their network after initial launch in Kerala. So coverage only at towns. But Idea out of 5700 towers 2700 are 3G enabled within 2 years. For speed idea 7.2mbps all time. Bsnl 1.5mbps.

      If I loose a single paisa, even if it is my fault, I send mail to appellate authority and they refund me even for excess net usage.

  • R.Subramanian August 5, 2013 9:04 pm

    BSNL = BASIC SERVICE NATIONAL Loss

  • Adil August 5, 2013 8:49 pm

    Docomo has introduced a new 3g plan of 499rs in which you get 2GB 3g data and 500 talktime valid for 60 days…

    • Steve August 5, 2013 10:37 pm

      Wats the use this DoCoMo is managed by some bunch of idiots..bringing all this offers make nosence if you can’t use it wen you Realy need it. It never conects Dissconection after every 40mins is pathetic. Hope Ratan TATA is not using DoCoMo 3G

  • shekar August 5, 2013 8:17 pm

    Airtel money to recharge bsnl number is the easiest way of course if you have a airtel sim. Transaction gets completed within 60 seconds and a basic phone is enough. No need of internet also.

    • Saurabh August 5, 2013 9:23 pm

      Until now they’re not taking extra charge for BSNL/MTNL recharges but it is mentioned in their Service Charges segment on website that a fee of Rs.5 will be charged towards payment to BSNL/MTNL which include recharges or bill payments. The same column tell that it’s free till September 30, 2013. Nothing like this for other operators.

  • Tobi August 5, 2013 7:59 pm

    the same thing happened for me.bsnl sucks…….u will get your failed rechrge after 7 days inn ur account.dont ever rechrge with bsnl site

  • V.P.Guru August 5, 2013 7:53 pm

    I’m using online payments for past 5 years. I never seen this type of problem in other online payments… Only BSNL can do this type of magic… Only once I came across with this problem and stopped online payment for BSNL… It took’s 4months to get refund with the help of BSNL higher officials..
    I guess some reasons for online payment failure.
    1.BSNL is not using strong gateways like billdesk,
    2.The gateway takes 2days time to confirm online payments for postpaid,
    3.The fully unsuccessful transaction amounts were get into suspense account, and it should be manually cleared by BSNL officials.,
    4.BSNL officials were not properly trainned to handle this problem.

  • Tom August 5, 2013 7:46 pm

    I love BSNL Online Complaint Site. I posted my complaint in january, and till now there is no response. Wow!!!

    They really have a Good Large Memory Space for keeping my pending complaint upto now since January. Clap Clap !!!

    • Chethan S. August 5, 2013 9:54 pm

      “They really have a Good Large Memory Space for keeping my pending complaint upto now since January. Clap Clap !!!”

      Certainly true. The fate of complaints reaching BSNLs servers are all same…

  • sujit August 5, 2013 7:32 pm

    Once I had to literally fight with the AGM comm. of BSNL Odisha for refund of a rs 205 STV that I did through USSD. My balance got deducted but I got the message that recharge wasn’t successful. The Great Customer Care people said that 205 is not rechargeable over USSD and hence it was my fault to try so there would be no refunds.

    After 3 months and 4 days I got the refund.. But that was too late as I had given the port out request on the 91st day on BSNL network..

    Also once I had mailed CGM and AGM Mktg regarding launching the 199 roam free plan.. Which was not available in Odisha. They called me back to inform me that it would be launched..

    Now I receive mails from BSNL every time they do a tariff revision for my Expert Advice :P :D

  • Jagannath August 5, 2013 6:57 pm

    Its best to use Mobikwik for BSNL Recharges. I have even faced problems with Paytm while doing Special Recharges of BSNL, although the amount is refunded in a few minutes.

  • Aravind Ganesh V August 5, 2013 6:56 pm

    Good network coverage? The author of this article has a good humour sense .. lol

  • Kingston August 5, 2013 6:51 pm

    My opinions:

    paytm.com is a best website, no one can beat it. Second best is freecharge.in

    mobikwik.com is slipped from 2nd position to 3rd position.

    freecharge.in has a option to save our cards in their system like paytm, but mobikwik.com don’t have that option.

    freecharge.in has a mobile website and android apps too. mobile website is freecharge.in/m

    If paytm is not working, try with freecharge.in

  • singh August 5, 2013 4:49 pm

    today with heavy heart I submitted my document to port out my BSNL number to idea. I tried my best to adjust with this white elephant BSNL. in spite of its network problem, poor voice and cracking , no customer care, no good recharge offer, very slow gprs and almost no 3G network. I gave up now. my patience over. I don’t see any improvement in near future. Final good buy to BSNL. it was 8 years long journey with poor company.

  • kunal August 5, 2013 4:31 pm

    In every sense it is affordable.
    Avoid has now the following plan-

    45 STV – 1.6P/2SEC ( ONLY LOCAL MOBILE)
    VALIDITY – 25 DAYS
    CONDITION APPLIED- EVERY DAY FIRST 120 SECONDS WILL BE CHARGED AT 2P/Sec.
    EFFECTIVE RENT -60.00 RS (2P/SEC) + 45.00 STV = 105 RS.

    CALL RATE – 48P/SEC.

    In bsnl-

    STV-135 (120.15 – FROM SELF CARE)
    350 LOCAL/STD MINUTES ( CHARGED BY PER SECOND PULSE)

    CALL RATE – 35P/MIN.

    So it is charged by per second pulse and also if there is any minutes bal remaining then it will be carried forward.

    Thats why .

    And also in my area rarely any call drops.
    While in air tel call drops are frequent
    and in voda one way occurs a lot

  • itsmesamrat August 5, 2013 4:11 pm

    I HAVE A VERY SIMPLE SOLUTION FOR YOU GUYS!! ;)
    Why do u opt for bsnl when AVOID is available with perfect services?
    Network coverage in rural places and hilly stations?
    Well,how many times in a year are we travelling to a hill station or a rural area that we need to keep a third class operator such as BSNL??Nowdays most of the villages and hills r covered by Vodafone and Airtel or if not Vodafone then atleast Airtel and even if we dont get their signal then would it be a great difficulty to live without a phone for a few days?Well,i dont think so.
    Let me tell u,im from Kolkata and just yestarday i came to Belapur in Navi Mumbai to some work.I have to stay here for a week.Im quite shocked to find that my Airtel and Vodafone,neither of them are having any network but Bsnl(Mtnl) is having quite a good network here.Now,that dosent mean i will switch to bsnl.Here in kolkata bsnl is just sub standard.It dosent work in some of the popular parts of the city.Cross connection is very frequent and voice clarity is like the sound coming from an AM radio of 80s n 90s.
    Therefore,BSNL YOU SUCK AND WILL ALWAYS SUCK!!

  • S.Sudhakar August 5, 2013 3:30 pm

    Cool guys.

    You can use ezrecharge.in/ and choose the last option, ‘BSNL special’ and do STV recharges (subject to the availability of the denomination at the time of recharging).

    Note :
    The above site will charge a small amount (but will notify you before charging) as service charge. If you do not bother about the extra charge, you can recharge. If it is a valid denomination, it gets successful within 5 minutes.

    I have not tried recharging the BSNL STVs in paytm.com . But all top up denominations in all the operators were successful in paytm.com .

    • Chethan S. August 5, 2013 4:09 pm

      8 out of 10 times I use Paytm for STV recharges. At times it fails but their support on twitter is amazing where reply and refund happens in minutes.

      • raj August 5, 2013 5:43 pm

        yes Paytm and mobikwik rocks…refunds happen within 4hrs

        • S.Sudhakar August 6, 2013 6:34 am

          mobikwik is a fraud site. They refunded after 35 days.

  • Kanaga Deepan N August 5, 2013 3:14 pm

    Customer Care in BSNL is a bad joke as always… Only due to the failed transaction(s) on online payment, I changed all my family members’ connections from BSNL Postpaid to Prepaid… (Further this same happened in Oxigen BillPayments also, but Oxigen guys refunded the amount)..

    Luckily in prepaid almost all STVs can be activated by SMS… So all I have to do is top-up with Full or Extra TT offers and use SMS to activate STV…

  • samir August 5, 2013 2:20 pm

    Yes I have also faced similar types of problems with BSNL. The bsnl home landing page never opens right way. If you are lucky enough it will open upon 25-35 trials when u continuously try for many days of the week. STV information is very horrible, i could not find the latest updated STV details on its website. It will always show 2-3 months old redundant Information which may not be valid as on date and you come to know about it only when u recharge through any portal (Paytm or BSNL site itself). For example BSNL shows RS 220 voucher with Local/STD Call @ 25P/Min+ TT Rs-40/- But it never Materialised, rather i got balance TT after service tax deductions on pro rata basis. Apart from that whenever i tried to recharge using BSNL Portal, i get different types of recharge denominations which were never seen or heard and to my surprise after ordering for such denominations, online, i get error message. Even BSNL Franchises at your city are unaware of these and they would only say, we have no information and u follow “this chart” which is made available to them by Local Exchange. Even that is not updated there are numorous corrections made by PEN/Pencil every now and then. Talking to customer care is literally impossible i never got it even trying for 8 successive days, at the end i ditched my BSNL SIM as i could not spare so much of time and effort in return od endless agony.

    • Chethan S. August 5, 2013 5:58 pm

      “Even BSNL Franchises at your city are unaware of these and they would only say, we have no information and u follow “this chart” which is made available to them by Local Exchange. Even that is not updated there are numorous corrections made by PEN/Pencil every now and then.”

      Very well explained! Hope BSNL makes a note of this.

  • sandeep August 5, 2013 2:17 pm

    Hi Chetan,
    Forgot to mention.Once the bsnl site was down for straight 2 days.When i called up on the 3rd day the cc guys didnt even know that the home page was down.They argued at first and only on insisting did they check.

  • sandeeep August 5, 2013 2:10 pm

    Hi Chetan,

    I hae faced this similar issue number of times.I have been a bsnl user since 2008.have been using bsnl online portal for last 1 year.i think atleast one change has come through.
    1.When u select a STV amount for charging the details show up.Earlier i used to go to their respective circle page to find it.
    2.However i would say that the pg portal of Bsnl that you referred to never ever works.even if you are successful to register no body replies or follows up.
    3.Apart from all this there is one more error the online portal shows:-
    “Sever is busy.Please try after smtime”.This one is the most common.I have seen the error u have specified as well.
    regarding customer care even at off-peak hours like around 2:00am u will never get hold of the customer care executive.even if u are lucky to get one that would be after waiting for 40-50 mins.But this is highly unlikely.Reason i guess is nobody complains.Time and again i had to escalate issues to the GM or the AGM to get issues resolved.
    I think there shouls be some kind of an initiative for all the users to highlight these issues and send it to BSNL for rectification.

    • Chethan S. August 5, 2013 2:20 pm

      Fully agree with you Sandeep. Got my issues resolved only after bringing it to GM/AGM’s notice. They were always quick. :)

      • sandeep August 5, 2013 3:55 pm

        I dont know even if what u wrote here would ever be noticed by any bsnl employee coz i have always felt that the guys sitting there are light years far from technology.Simply put they dont care.

  • teletalk August 5, 2013 2:06 pm

    from bsnl serve a poor service in Gujarat also ..i recharge my relatives card via online and recharge is successful but i did not get any balance in my account and to solve this issue a try from two days to connect bsnl CC but i hear always ” the number dial by you is busy please try after some time ”
    so no solution for bsnl customers and i think if you want perfect service and coverage in gujarat only vodafone is a right answer….

  • Neilanjan August 5, 2013 1:37 pm

    Dear Mr. Chetan,
    This is to bring to your notice that I had been using the same portal which you have used to recharge your prepaid number for at least last 2 years, doing it for 3 different prepaid numbers of my family numbers, and to tell you honestly, I had never faced any such problem until today! Not sure if I were just lucky, or you were unlucky, but Online recharge through this website had been one of my most reliable better than sometimes even the big private players! I have heard some problem people had faced while doing Flexi and special recharges, but for me, nothing like that ever happened.
    And yes, I had never been able to contact BSNL customer care here in Kolkata and West Bengal, despite trying my hardest. I don’t think those numbers really are manned by someone. It’s even worse for their Online support.

    Thanks for the post.

    • ravi August 5, 2013 2:04 pm

      i too am using the same portal for many years. all my family members are having bsnl no’s. i never had a single issue. i think the guy is just trying to make a small issue a big one.

    • Chethan S. August 5, 2013 2:13 pm

      For that matter even I have used this portal numerous times – for high value recharges, paying landline bills etc. A large amount of transactions were successful but there were failures too. As I mentioned above, once it took nine months for a refund to reach me.

      Once upon a time all the STVs were not even available at this portal. In AP several STVs cannot be recharged by SMS. Then I used Paytm.

      The purpose of this post is to draw the attention of concerned at BSNL to improve their system/services. If errors are to be displayed let them do it in a meaningful way.

    • sandeep August 5, 2013 2:15 pm

      Dear Nilanjan,

      I wholly support what Chetan said here.I have faced this number of times and so have some of my frnds who have tried.Yes u are so lucky to have never come across this.

  • guru August 5, 2013 1:34 pm

    i suggest users to use paytm or freecharge

  • Arup Ghosh August 5, 2013 1:29 pm

    I only use this portal to check the balance of my friends :)

    • Sujith August 5, 2013 1:49 pm

      How???

      • Chethan S. August 5, 2013 2:14 pm

        Just enter someone’s BSNL number and choose some recharge/STV. The next screen would display the balance and validity.

    • aks August 5, 2013 7:42 pm

      Ha Ha Ha, Even i do the same.

  • kunal August 5, 2013 1:02 pm

    I love bsnl ,
    their services’quality is clumsy but I have one trump card with me.

    At present I , if any problem occurs , first lodge a complaint at their customer care. After this I wait for the resolution within the time given by them.

    If not , then I send a mail to pg portal haryana – pg_haryana@bsnl.co.in .

    Believe me these lazy and unresponsible bsnl work force is like a herd of buffaloes , until you hit them they dont start working.

    This pg portal sends a fax to the responding area exchange officials and tracks the total process.

    Many a times I have got my problems solved by this method.

    I recommend you to try this.

    • teletalk August 5, 2013 2:09 pm

      but why are you use bsnl card ( full with problems ) use other sim card which is cheaper than bsnl and have a good services also

  • gvnaidu August 5, 2013 1:02 pm

    I am Pyarijodi(bandhan) subscriber. For extension of plan, the bsnl portal showed Rs.75/- and validity 180 days. The payment was successful. However the validity period extended only for 90 days, not for 180 days as contained in the portal. Made complaint through customer care portal. No reply.

  • Tharun George August 5, 2013 1:01 pm

    Giving complaint to BSNL is like climbing mount Everest. They take at least 3 months to reply to grievance and that reply will be the last and will close complaint.

    • Sougata Das August 7, 2013 10:06 am

      I completely agree with you…They are so lazy & don’t respect the value of time

  • Sudharsn August 5, 2013 12:57 pm

    1.Post paid customers cannot choose service of their own on online portal like others operators provide (ex. SMS, DATA Voice, etc..).
    2. One cannot add advance payment in their account in online portal.
    3. Bills are updated very late for payment.
    4. Payment in portal shows pending even after paying the amount in customer service center by cash or cheque until next bill upload.
    5. Bills are not even updated in Customer service center for payment of current bill even though bill is generated and still shows last month bill for payment.

    These are the major problems I have experienced with my number in BSNL post paid.

  • Sougata Das August 5, 2013 12:38 pm

    Once i was charged with VAS ( Phone backup service) without my knowledge. Rs.20/- was deducted. I used the same customer care portal and reported the loss. Surprisingly i received an email from BSNL and subsequently Rs. 20/- was credited. But believe me their customer care systems( Website or Call center voice) are pathetic to the best. They don’t we feel us as a customer. They must improve asap in order stay alive in this business.

    • Arun August 5, 2013 1:35 pm

      Recharge in the simple way (only for BSNL/MTNL)

      1.Dial *99#
      2.Enter the MMID(Provided by Respective Bank)
      3.Select Mobile Recharge
      4.Select Network
      5.Enter Mobile number and amount
      6.Enter PIN or you can generate new pin.
      7.Recharge will be done (even it returns failed message).

      Using this for more than 3 Months …. Try it…