AIRTEL LAUNCHES MY AIRTEL MY OFFER FOR PREPAID USER

my-airtel-my-offer-telecomtalkAirtel has introduced a unique initiative called My Airtel My Offer which enables the prepaid customers to know various offers suiting their individual requirements without having to receive all kinds of SMSs.

My Airtel My Offer is a service platform that will assist the Airtel prepaid user to choose the best available product/service across tariff packages, recharge denominations, validity periods, value-added service and any other local promotional offer currently available on the Airtel network.

The products and offers have been customized to meet the requirements of Airtel customers on the basis of their past usage behaviors,current recharge behavior and VAS preferences.

Customers can dial 12131(toll free) and listen to offer of the day in Marathi, Hindi and English.To avail this service, Airtel Prepaid customers can dial a toll free number – 12131 from their mobile. The IVR also has the capability to provide the caller with the option of choosing their local language while interacting with the IVR. This facility is not available while a customer is roaming.

According to Raghunath Mandava, chief marketing officer, mobile services, Airtel, “Based on an understanding of customers’ usage behavior and further aided by technology and systems, My Airtel My Offer service has been developed with a unique ability to suggest the right product/offer to each customer within Airtel’s network.

The service is currently launched on IVR and soon will be available through SMS and USSD (Unstructured Supplementary Service Data) as well.The service is currently launched on IVR and soon will be available through SMS and USSD as well.

This Article Was Written By: Sanjay Bafna

Sanjay Bafna - National Editor (Telecom and Mobile Phone)

Sanjay Bafna is an entrepreneur and National Editor at TelecomTALK covering Mobile Operators, 3G, Broadband, 4G, LTE, Telecom Policies & Regulations and Mobile Phones. He is well known Telecom and Mobile Analyst, Love Tea and Chocolates.

{ 13 comments… add one }

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  • vishwas B M February 6, 2014 2:24 pm, 2:24 PM

    airtel was good in all services like network, data plan .call rates ,roaming and so on………..

    Reply
  • vishwas B M February 6, 2014 1:41 pm, 1:41 PM

    From past 6 years i was using Airtel Prepaid number (9741226003) but recently in dec-2013 i port(Change Network) my number to another network due to problems in network connection in my home area and dis-agree with ur plans , regarding with this matter i contacted with ur Airtel Customer Care officer’s but no any action was taken in order to solve my above stated problems …. so now i am requesting you to if u rectify my problem i will port my SIM to airtel network ….. i am looking forward for your valuable reply

    Reply
  • vicky January 13, 2014 5:11 pm, 5:11 PM

    i want minimum call rate plan bcoz i m not satisfy your current using plan .. i recharges every week about 120 rs. talktime but my plan is 1.6 paisa per second .. so pleas reduce my call rate as soon as possible my mb no. 9860831897

    Reply
  • Supriyo mukherjee March 18, 2012 10:35 pm, 10:35 PM

    i want to know about plans for calling to bangladesh

    Reply
  • ganesh June 25, 2011 11:54 am, 11:54 AM

    i have my no for last 8 month i don’t like to change my no and i don’t like to change nother company but i want more offer from airtel

    Reply
  • TAMILCHITRAIVEL.R December 2, 2009 11:43 pm, 11:43 PM

    AIR TEL NETWORK IS WONDERFUL .

    CUSTOMER IS VERY BEAUTIFUL .

    Reply
  • naveen September 19, 2009 6:56 pm, 6:56 PM

    this is really good steps taken by airtel .providing offers as per customer’s requirement will rise satisfaction of the customer.i as an individual and MBA
    student got a specific example of marketing as well as customer’s satisfaction.
    thanks to airtel

    Reply
  • nancy patel August 6, 2009 5:31 pm, 5:31 PM

    airtel is wonderfull.I love AIRTEL

    Reply
  • Ravi Kumar April 22, 2009 8:45 pm, 8:45 PM

    I am not able to call that number..It says check the number and dial again..wtf..

    Reply
  • Suja krishnan April 18, 2009 5:53 pm, 5:53 PM

    Yes,i can get pass 121 but when i try the same with 12131 i get disconnected .

    Reply
  • Atul April 18, 2009 5:34 pm, 5:34 PM

    is 121 getting connected ?

    Reply
  • Suja krishnan April 18, 2009 5:26 pm, 5:26 PM

    when i dial 12131 i get disconnected in 2 second

    Reply
  • sriram April 17, 2009 7:02 pm, 7:02 PM

    thats one more reason to buy Airtel!

    Reply

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