MTS India to resolve customer issues
Sistema Shyam Teleservices (SSTL) which operates under MTS brand is going to wind up services in further three circles as the company confirmed their presence in 8 circles in the just-concluded auction. They are now present in 9 circles including Rajasthan.
MTS will stop services in Mumbai, Maharastra & Goa and Uttar Pradesh East in next month as they want their customers to use their prepaid account balance in next 30 days and port out to other operators.
We, Team Telecomtalk has contacted MTS India for the company’s stand on the refunding money and regading locked devices (including phones, smartphones and dongles – MTS MBlaze and Vodafone NetCruise). Few days back Uninor organized the procedure to refund the money.
We got two official statements from MTS India:
Regarding Refunding Money:
“MTS customers are primarily on prepaid be it those using mobile phones or those using data dongles. Unlike many other telecom operators who decided to shut operations quickly, MTS is providing its customers in the circles being shut down a 30 day window to exhaust their prepaid balance and to port out to other operators of their choice. One also needs to keep in mind that the operations in the impacted circles are being closed in full compliance of the directions of the Honorable supreme court of India.”
Regarding Unlocking Devices:
“Operations in select circles are being closed by MTS in full compliance of the directions of the Honorable Supreme Court of India. Given this background, MTS is providing a 30 day window to its data dongle customers to use their prepaid balance. As regards locked smart phones, MTS is in active discussions with handset manufacturers and is seeking their approval to unlock the same for the benefit of the customers. One is hopeful that all such issues would be shortly resolved.”
So it is clear that MTS may offer unlocking services to its smartphone users, but there is no such offer to dongle users.
As we get more updates regarding these issues from SSTL, you will be informed over here. Stay Tuned!
harsha May 5, 2013 at 12:24 pm
hey techie, plse advise how to unlock the MTS smart phone to use another sim card…
ASHWANI March 20, 2013 at 8:59 pm
i had purched mts modem in january and it is in warraranty period i will get refund or not
tom heine March 18, 2013 at 2:48 pm
Hello,
I purchased a Vodaphone Netcruise dongle back in 2011 – never got a clue that the services were provided by MTS (and wouldn’t have bought the dongle IF I’d known) – the dongle carries a Vodaphone logo and type.
After having been told that I CAN’T recharge the Netcruise here in Goa any more, I am being offered the option to exchange the dongle for any other provider – for the addicional charge of Rs.900….
Doesn’t that amount to (corporate) fraud? [not that this wasn't common in India (see Idea "lifetime numbers") but] How can they legally force me to either throw the dongle away or shell out another Rs.900 to buy a new one?????
gufran khan March 15, 2013 at 3:19 pm
I am a MTS post plan customer did post paid plans was also close if yes what we do i like my postpaid plan please reply me ?
chaitanya das March 14, 2013 at 5:54 pm
I am an user of MTS SMART FONE and it is best with MTS connection. But I need the unlocking for this for some other operators. So pls any unlocking shall give me the pleasure.
harsha May 5, 2013 at 12:38 pm
I would also like to know how to unlock the smart phone, plse let me know if u’ve resolved it now
teletalk March 14, 2013 at 12:03 pm
well… tata docomo stop their services in gujarat also.. in my area some places have no network of tata docomo cdma and gsm also… so my quetion is MTS is running on tata docomo cdma network.. however how to continuous services of mts in gujarat because its
work on tata cdma network and tata is stop their services in some areas which is running last 7 to 8 years
Keshav Jha March 14, 2013 at 10:42 am
This is the difference between Uninor and MTS. Uninor suddenly stopped its services in Mumbai without informing the customers but MTS is providing 30 days to port out which is more than enough. I think MTS is the most honest telecom company in India. We will surely miss MTS. I hope they will come back.
U914MTS March 15, 2013 at 3:03 am
Most Honest network, that I must say. I had earlier complaint here about lack of towers in Thrissur-Kochi NH.
But must add they are very honest while charging. Given 2 options open for interpretation, they always take the option which customers are charged less. Considering others MTS is too good in this area.
But I wish they have more money for more towers. Especially towers should be placed in higher land level areas, so that obstructions can be avoided. Thanks anyway MTS, for staying in Kerala.
The person who was a heavy user, recently shifted to MTS on my suggestion is so thankful for the suggestion. Till date he hadn’t faced any problem. Hope MTS postpaid is as honest as MTS prepaid, as he had taken postpaid connection.
Emad March 14, 2013 at 10:34 am
Why no unlocking service for dongle users Why should we suffer due to MTS what about the users who paid the price of the dongle to use internet ? after termination of MTS services device will become useless
Esmail March 14, 2013 at 4:30 pm
I was recently contacted by Reliance and Vodafone both offering free dongles in exchange for MTS Mblaze, Reliance offering 10GB data dor Rs.899 to avail this offer, plus double data on all subsequent recharges for first 90 days. Vodafone offering this exchange for Postpaid data card. Now that MTS is exiting other operators are ready to grab the helpless customers.
Ashwin March 15, 2013 at 5:22 pm
Guys, we certainly need to collectively pressurize MTS to refund our money in exchange of their now useless data card (dongle). I just called up MTS CC to ask about such redressal and was surprised to know that the Co. is in no mood to make such refund. I’m now going to ask them over mail for their official statement and then in due course of time decide whether to take this to TRAI or not. U can also mail it here >>>customercare(dot)del@mtsindia(dot)in<<<
Do share your thoughts
Saddened to know MTS will no longer operate in my region
Stupid Licencing
Harish March 14, 2013 at 9:47 am
MTS is leaving Maharashtra!!!doesn’t make any difference.their network is as good as absent in Maharashtra and goa,also data speeds suck on international levels.2g is faster than a mts dongle.
abhishek chatterjee March 14, 2013 at 3:18 am
mere MTS dongle k paise wapas karo……….
AD March 14, 2013 at 12:59 am
: Advnc. Thanks to MTS. Atleast they are thinking göod for the Customers.
AD March 14, 2013 at 12:58 am
Advnc. Thanks to MTS. Atleast they are thinking göod for the Customers.
n m khan March 31, 2013 at 1:19 am
hmm i very disapointed because the mts us now going to close in mumbai buy the goverment i thing goverment thinkng about thy only not for peopel because mts is the best networe in data card i buy a data crad only 2month a go for rs 1800
now the goverment is stoping the mts in mumbai so what we do all now
my frnd also buy it only 1mnths a go n i lve the networe of mts