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In an independent survey on the GSM and CDMA mobile services in India, the “Mobile Network Quality” emerged as the most important consideration for India’s GSM and CDMA Mobile service users when it comes to selecting a Service Provider. According to the Nielsen survey the Mobile service users in India don’t really know which Service Provider has the best Network in their circle, all they know or to be more precise are told by the Service Providers is how much lower their prices are when compared to the competition.
Reliance Mobile CDMA is the Number One Service Provider in Network Reliability in Andhra Pradesh, Madhya Pradesh and Tamil Nadu, while TATA Indicom CDMA takes the Number One position in Uttar Pradesh.
Nielsen Consumer Experience Mobile Test Program in India shows that there is a huge disconnect between what is important to consumers vs. what is being focused on by Service Providers. It shows that even though network quality is a more important criterion than price, price war between Service Providers has become customer acquisition tool. Due to this lack of information and communication consumers don’t know who the market leaders are in network quality in their circle and are compelled to make choices based on their perception of supremacy.
The result, market shares in India do not follow network superiority because leading Service Providers have failed to advertise this information to the Indian consumer.
Nielsen’s Consumer Experience Mobile Test Program results indicate that out of 18 circles tested on Reliability metric a clear “Leader” exists in just four circles and in ten out of eighteen circles tested, there is a tie for first place for Network Reliability. In the remaining four circles, there is neither a clear leader, nor a tie for first position. See Table 1. The table also demonstrates that in India the leader in market share does not follow the lead in network performance.
“As Indian consumers consider network performance as a major selection and retention criterion, there is a huge opportunity for network leaders to educate consumers about the superiority of their network performance to gain subscriber base. This can be a huge marketing differentiator in an industry that is reeling under hyper competition,” said Shankari Panchapakesan, Executive Director, Telecom Practice, The Nielsen Company.
The Telecom sector in India has a scarcity of spectrum and the hyper competition in the sector has resulted in networks whose performance has not kept up with demand. To gain market share Service Providers resorted to price wars and reduced their tariffs to such an extent that today India has the lowest ARPUs in the world. This price war coupled with the huge budgets allocated to advertising has resulted in an explosion in the subscriber base. Ironically, it reflects a phenomenon where the market share does not necessarily follow network performance as demonstrated in Table 1.
The Indian wireless market is one of the world’s most competitive, with 12 Service Providers across 23 wireless “circles” and six to eight competing Service Providers in each circle. Competition in Indian telecom market is expected to intensify further following the commencement of services by new UASL holders, the auction of new 3G licenses and the introduction of mobile number portability (MNP).
“The Indian Service Providers are in a frenzy to capture market share as quickly as possible. Thus, new Service Providers will find it difficult to gain market share in the crowded wireless market. They will face challenges in terms of high subscriber acquisition costs, lower ARPU customers and lack of adequate spectrum quality. Getting superior network quality and communicating the same to the consumers will prove helpful,” said Panchapakesan.
The Indian mobile subscriber is rapidly evolving into a mature subscriber who can discriminate on the basis of superior network. This is evident from Nielsen’s Mobile Consumer Insights survey, which indicates that network satisfaction is driving overall satisfaction with services, offered by the Service Providers and has increased from 50 percent in the latter half of 2008 to 54 percent in the first half of 2009. Similar to other parts of the world, in India too a network ‘Leader’ will emerge based on superiority in network performance. As the average Indian subscriber becomes more and more discerning and network experience and word of mouth make their impact, we will see market share follow the “network”.
Nielsen Consumer Experience Mobile Test Program data, which gauges network performance across 18 markets, has been integrated with its Mobile Consumer Insights data to understand customer perception of a Service Provider against its actual network performance. The results for the same vary across markets and Service Providers. See Table 2.
Table 2 shows that Service Provider 1 in most of the markets seems to have a perception which is consistent with its actual performance. However, Service Provider 4’s actual coverage performance ‘overhangs’ consumer perception of the same. Hence, this Service Provider should prioritize investment in its marketing and communication efforts. Service Provider 5, on the other hand, is in a situation where consumer perception of coverage overhangs actual coverage performance. This Service Provider should prioritize investment in network build-out over marketing and communication efforts.
forex robot December 3, 2009 at 11:59 am
good article as usual!
Saptarshi Roy November 30, 2009 at 10:37 pm
@kaushik
@Saikat C
Give it some time to improve. If it improves, it is good; if it does not – it is Smart GSM.
Saikat C November 30, 2009 at 2:58 pm
@kaushik
In Delhi circle Idea has proved to be damp squib.
kaushik November 30, 2009 at 2:10 pm
@Avishek
yesterda i was in Tarapith ( Birbhum Rampurhat ), there was no signal from !dea
!dea only available in Bolpur ( Shantiniketan )
Saptarshi Roy November 30, 2009 at 11:21 am
@Avishek
Yes, Idea is good indeed.
Avishek November 28, 2009 at 11:59 pm
Yes in RoB circle(in my area)…Idea has superior n/w & good cc…I am very happy with my Idea connection>>>>…..
Saptarshi Roy November 28, 2009 at 10:58 pm
…and yes I have got my Idea cellular connection and yes though it is not as economical as Reliance Smart GSM, still it is fantastic in terms of network strength and customer care.
Saptarshi Roy November 28, 2009 at 12:44 pm
`What would you say if your service provider provides you and charges you for a service without your explicit consent and then tells you that since they are service providers, they cannot deactivate it and then asks you to live with it?
`What would you say if the senior customer care representative tells you that even if you have a service related issue you should change your phone (handset) because they cannot stop the service?
`What would you say if the customer care tells you on your face that you are not the only customer that he is looking after and that you had no right to complain about him or escalate the issue in a rude manner?
`What would you say if the customer care, nodal officer or the appellate authority does not even care to respond to your e-mails/calls or even acknowledge the issue?
`What would you say if you do not receive your postpaid bills and have to run from pillar to post to obtain a duplicate copy of the bill every single month?
`What would you say if you feel like you are talking to some thugs with no etiquette or manner under the guise of customer care officers?
`What would you say if you are unable to use essential services like the SMS due to prolonged network congestion which has been there since ages?
`What would you say if the above pertains to Smart GSM service offered by Reliance Telecom Limited?
`What would you say if I tell you that Smart GSM, apart from reducing tariff, has also reduced the quality of service and the quality of manpower that they employ?
`What would you say if I tell you that people who are eagerly waiting for Mobile Number Portability to switch to Reliance would switch back to some other operator shortly when they find out the real picture of Reliance?
It might appear as if I am ranting about the poor picture of Reliance. Whether to subscribe or not to a particular operator is entirely up to you. I would never influence someone. But at least I can share the real story of Reliance. Sometimes I feel BSNL’s customer care is better.
Look people, at this juncture, all operators would provide economical tariff but what would matter is the quality of service. Mobile phones are supposed to make life easy but not at the cost of quality of service. Most people may rant about Vodafone and Airtel not reducing rates and still charging high. I myself think the same too but at the same time I admire these two companies for the quality of service that they offer. Idea Cellular is good too.
At the risk of sounding judgmental, I must warn people to stay away from:
1. Anything belonging to TATA (Indicom, Docomo, Virgin, Broadband, Landline). They are trustworthy but they lack civility.
2. Reliance (both RCom and RTL). They lack a human face.
3. BSNL if you plan to go ahead reconciling the fact that they have no customer care.
Just to let you know, my Reliance Smart Postpaid connection is a lot economical than the rest but even at this juncture when the war between the operators is at it’s peak, I would still close my account with them and for those who are curious to know where I would be heading to, I would be moving to Idea cellular thanks to their balance between good tariff and good quality of service.
Mobile Network Quality Is INDEED Most Important More Than The Price
kaushik November 22, 2009 at 10:14 am
Yes Airtel revises its RC 54 plan in Kolkata
now all local & std @ 50 paise for 365 days same as vodafone RC 54
Deepak November 19, 2009 at 1:48 pm
Indeed this was an interesting read. Airtel although leads the market in Delhi, its service is becoming worse by the day, I hope they seriously do something about it.
Saptarshi Roy November 19, 2009 at 1:03 pm
@Saikat C
Thank you for sharing this list Saikat but like I pointed out earlier, their website http://www.reliancemobile.com is hardly ever updated. Now they have the same Nodal Officer and Appellate Authority for both RCom and RTL. I observed this in my last Smart GSM postpaid bill. Nevertheless there is still a big confusion regarding this.
Saikat C November 19, 2009 at 11:54 am
They are different. You can get the list here for RTL : http://www.reliancemobile.com/webapp/Communications/website/Mobile/locateus/Nodal_Officer1.pdf
Hope your problems will get sorted out fast.
Rahul Barik November 19, 2009 at 11:27 am
@Saptarshi Roy
ya it was me only who said that mts could outperform even vodafone if it was a gsm operator. Mts r u listening? Plz launch this service in gsm. Plzzzzzz
AnujB November 19, 2009 at 10:42 am
Because airtel will also do it after 4-5 days!!
)
Agnivo November 19, 2009 at 1:29 am
An interesting article to read:
http://new.valueresearchonline.com/story/h2_storyview.asp?str=101006
Debopratim Roy November 18, 2009 at 10:54 pm
@kaushik
Yes they have 1100(2.5G BTS) in Calcutta Circle yet they are serving over 16.52 lakh customers through their very own crystal clear network and they dont advertise such things on TV to prove it..
Saptarshi Roy November 18, 2009 at 10:45 pm
@anil
Anil, thanks for providing the contact details of RCom’s Eastern Regional Head.
@Saikat C
Yes, RCom and RTL are different entities, the latter being a subsidiary of the former but the Nodal Officer, Appellate Authority and the higher ranking officials are the same for both the licensees. Please correct me if I am wrong Saikat.
Anyways, I have e-mailed them and am awaiting a reply.
Someone also mentioned that if MTS was GSM in Kolkata then they would have had a monopoly because of their ultra low cost and superb connectivity. Very true.
Also, Smart GSM is very unreliable as someone pointed out. You might miss on essential services like calls and SMS with apparently no fault of your own. The name ‘Reliance’ is ironical because Smart GSM is totally ‘unReliable’.
Fahad November 18, 2009 at 10:11 pm
@Sanjay Bafna
@Sanjay Bafna
isiliye i like to come here…
ANIRBAN November 18, 2009 at 9:48 pm
@Rajarshi Chakraborty
Don’t post rubbish comments here without using it.MTS network is superb in terms of calling and coverage.I am using MTS since last six months.super network with good offers and awesome network.
kaushik November 18, 2009 at 9:38 pm
In this comparison RCDMA is all over the place,poor Airtel no where even though it is NO 1 operator by 2.5 crore customer difference
is NIELSEN paid by ANIL ?
ANIRBAN November 18, 2009 at 9:33 pm
@Rahul Barik
Ya MTS network is superb in terms of calling and coverage.I am using MTS since last six months.super network with good offers and awesome network.
kaushik November 18, 2009 at 8:36 pm
I am surprised to know Airtel has only 2000 BTS in kolkata whereas Vodafone has 2800 BTS ( 800 gap )
not surprised to know BSNL has only 1100 BTS
Source Anandabazar Patrika last week
Sanjay Bafna November 18, 2009 at 4:20 pm
EK Naya Janam Kundali aur Ban raha hai…Stay Tune to TelecomTalk
Rahul Barik November 18, 2009 at 4:18 pm
@kaushik
ami mts nebo. Ekta cdma phn khujchi 2nd hand 500 takar moddhe coz 1000 taka diye operator locked phn gaye lage. Ami jani mts er offer ta 1p/2secs for lifetime. Ish mts jodi gsm hoto re baki gulo bondho hoye jeto. Ar coverage ami bole dichchi. Bepok coverage. Not only in kolkata bt also in bengal. Amar frnd er ache.
kaushik November 18, 2009 at 4:10 pm
@Rahul Barik
idea na nia MTS nio,all local 1p/2 sec for lifetime
1000 taka kharcha hobe
kintu coverage samparke bolte parbo na
Rahul Barik November 18, 2009 at 4:05 pm
@kaushik
ami amar ekta 1 ta smart theke std cl kri at 1 re/3mins. Arekta smart e all 50p kora ache. Vodafone, airtel, aircel ar bsnl khub rare use kri. Sim khule rekhe diyechi. Docomo theke msg pathai ar short call gulo kri at 1p/sec. Ar idea tay 40p scheme kra ache. Ota theke baki local kri. Ekta niye ajkal kichu hoyna. Each operator is gud in their own special way. Ki tai to?
kaushik November 18, 2009 at 3:55 pm
@Rahul Barik
gandu noi,lawra holo airtel
paise kheyeche from vodafone to keep call rate @ 60 paise
kintu sudhu smart ke bharosa kara jabe na, tar sathe airtel or vodafone or RCDMA thakte hobe
Rahul Barik November 18, 2009 at 3:52 pm
@kaushik
shobai jane je airtel gandu. And smart is giving local, std, roaming, and all sms at 50p for life an that too for 48 rs. This is even better. And smart is also providing 1 rupee/3 min for both local and std for lifetime for rs 38. Outstanding offer. Bt d prblm is service is poor. Bt still u have a gud reason 2 enjoy.
Saikat C November 18, 2009 at 3:49 pm
Smart GSM is from Reliance Telecom ( RTL), not from Reliance Communications. Route your grievances to RTL.
kaushik November 18, 2009 at 3:36 pm
AIRTEL RC 54 – ALL AIRTEL CALLS 50 PAISE AND ALL OTHER NETWORK CALL 60 PAISE
VODAFONE RC 54 – ALL LOCAL & STD CALLS 50 PAISE
TARIFF VALIDITY FOR BOTH IS 365 DAYS
THEN WHY PEOPLE WILL TAKE AIRTEL IN KOLKATA ?
Rahul Barik November 18, 2009 at 3:21 pm
@Fahad
maybe u r having ths prblm for sm odd reason bt truely speaking i m using 2 smart numbers in kolkata for the last 3 years. I never faced any gprs prblm. My gprs works perfectly fine. Instead i face prblm with vodafone gprs. They charge more than 10p/10kb. They deduct a lot of money. A same web page takes around 30p in smart and 60-70p in vodafone. Yes in smart if u make a cmplain regarding any prblm they will nt solve it. Bt i smhow manage 2 get a few prblms solved because my sister works in reliance head office in kolkata and she knws a few people who cn fix ths.
Rahul Barik November 18, 2009 at 3:10 pm
@Saptarshi Roy
@Saptarshi Roy
ya i m also facing d same prblm frm d day they launched thei pan india service. Msgs dnt get delivered 2 airtel and tata numbers and sumtimes bsnl. Bt msg get delived to other numbers. And u r right the cstomer executives are bloody fools. They cant even speak english and they dont pick up the phone after 12 am. Lagta hai cmputer shut down karke so jata hai. And they also told me the same thing. They told tht d msg prblm will be solved within 30th september. When i again cld thm abt d prblm in october they said it will b solved within 31st october. I again cld thm this month and they r nw giving a deadline of 30th nvmber. This is cmplete nonsense. Bt still i like smart because of their ultra low call rates. I think u shud agree with me abt ths.
Merc November 18, 2009 at 2:24 pm
a link to higher resolution of images in the post would be very much appreciated. current one is too hard to read. quick look at the table shows that CDMA operators outperform in network quality.
and most of the CDMA network features and incorporated in 3G GSM, so i hope GSM operators show up in top, once 3G is rolled out completely
raji November 18, 2009 at 2:14 pm
tata docomo is the worst mobile in india especially tamilnadu. frequent call drops and poor network coverage. beware of tata docomo.
raji November 18, 2009 at 2:13 pm
tata docomo is the worst mobile in india especially tamilnadu. beware of tata docomo.
Anuj November 18, 2009 at 1:46 pm
@Fahad
In case if it has Airtel Or Vodafone instead of Reliance, first of all you wouldn’t have been charged wrongly or if you then must got that balance refunded within 4 hours. Thats the difference between Airtel/Vodafone/Idea & Reliance/Docomo/Aircel. First group is offering satisfactory service while other group is totally pathetic.
rajiev November 18, 2009 at 1:35 pm
compare list to ooper hai hi(image, jismein details hein), aur aapke compare karne ka tarika sahi nahi hai . @Sayantan
AnujB November 18, 2009 at 12:56 pm
If sunil mittal would have paid me..i would definately woudnt be writing on this forum dude!!
Anyone who has an iota of knowledge of telecom would now what i mean (CDMA Vs GSM)…but all the info in my post was too much for u to process…i also praised kudos to vodafone and idea if u didnt notice buddy…
anyhow not here to change anyone’s opinion..so lets not get personal..this is my opinion..discard it if u think its not relevant
kaushik November 18, 2009 at 11:59 am
yesterday i was in Chinsurah,Hoogly and whole evening Aircel network was down
no incoming,no outgoing,no sms but signal was strong
kya bekar hain Aircel
aditya November 18, 2009 at 11:51 am
how is MTS performing in other circles, specially in delhi and karnataka?
kaushik November 18, 2009 at 11:42 am
khub satti kotha
avtarkaint November 18, 2009 at 9:38 am
yes in gsm airtel is best
Sayantan November 18, 2009 at 9:01 am
@rajiev
We know that.This is a comparative study among available networks.We r comparing them to decide which is the better network.Ok.
rajiev November 18, 2009 at 8:34 am
koi bhi network kolkatta ya kisi bhi state mein har jagah behtar nahi ho sakta , aaplog bewkoofoon jaisi baatein kyun kar rahe ho.
Agnivo November 18, 2009 at 1:44 am
Anil er gaar fatabe ke? sorgiyo dhirubhai dadu? LOL
anil November 18, 2009 at 1:34 am
write to rcom’s eastern regional head at… vivek.garg@relianceada.com
c.c: anuj.bakshi@relianceada.com
Fahad November 18, 2009 at 12:36 am
@Saptarshi Roy
i too face the same prob…but the big prob. Is that whenever i try to use their gprs service they deduct a lot of money from my account suppose for browsing 100kb they shud deduct 50p or 60p but everytym they deduct 10rs,20rs…last time it was hell i browsed thr homepage and surfed for around 2 mins they deducted 76 rs from my account for whch i complained and then got a complaint no. After callng few daz later wen i got no response they said no such complaint was registerd nd complaint no. Is nt correct…
I hate rcom …and also thr r lots of netwrk issues…main cross connection during a call whch is unbearable
Saptarshi Roy November 18, 2009 at 12:28 am
@Fahad
Very true Fahad. Let me share one service aspect of smart GSM.
I have been facing issues with sending text messages. Most of the messages return undelivered. The status shows undelivered or remains pending for days. Sometimes even when the recipient receives the message, I get a notification saying that the message was not sent. The fools in the customer care said that there will be a congestion in the network till the 31st of October, 2009 but today’s 18th November and there has been no change. It is actually very frustrating when you are unable to use essential services like the SMS. Is there anyone else who is facing this issue? By the way, I have a postpaid connection.
Moreover, http://www.reliancemobile.com is hardly ever updated and most of the time it is down. I have written RCom several times about their website but they are least bothered. What’s the use of maintaining a website then?
Fahad November 18, 2009 at 12:22 am
Reliance ka kuch nhi hoga….
Saptarshi Roy November 18, 2009 at 12:18 am
I hope Reliance Smart GSM is listening. It’s time that they concentrate on their network aspects. They should take a cue from this immediately. They don’t even feature on the list.
Sayantan November 18, 2009 at 12:02 am
We friends here often tell it=smrt r pode lath mere duniya theke tariye deua uchit
Sayantan November 17, 2009 at 11:57 pm
Rahul don’t compare smart with aircel or indicom.It is a common experience now that while someone try to call a smart no. which is kept switchon but the smart end reply that the no. u r calling is switched off.
In aircel or any other operator,this type of ridiculous things don’t happen.
Rahul Barik November 17, 2009 at 11:55 pm
@Sayantan
arey dear i also told d same thing tht vodafone’s network coverage is d bst follwd by mts. And plz dnt lie tht vodafone is giving 25-30 kbps during peak hours. I also havd vodafone sim. And maybe u r getting gud speeds bcoz u r using it in RoB where number of gprs users are vry low cmpared 2 tht in kolkata where it is much high. And page download rate and surfing speed is better thn vodafone in idea.
Fahad November 17, 2009 at 11:47 pm
Yup dude vodafone rocks
Fahad November 17, 2009 at 11:45 pm
it is becoz docomo has got affordable nd good gprs plans as compared to idea and people use tht gprs constantly……might be becoz of that
Sayantan November 17, 2009 at 11:41 pm
No operator whether DESI or BIDESI can beat VODAFONE in westbengal and kolkata.This is as fixed as sun arising from east always.
Sayantan November 17, 2009 at 11:37 pm
@Rahul Barik
I use vodafone kolkata sim in RoB.Gprs speed is 20-25kbps in peak hours and at night around 35kbps.Idea ke r thekeu besi speed dei?
Rahul Barik November 17, 2009 at 11:32 pm
@Fahad
ya u r vry mch right. Bt thn docomo also also have low cstomer. Then y r they providing such pathetic speed? Even smart has faster gprs. Bt airtel i think has d fastest one. Bt as of now idea rocks considering it a new entrant. And i think tht people shud nt cmpare idea vt voda or airtel which are quite old in kolkata. We shud give idea some time to prove them. And i m sure they will. And u mst hv also seen tht docomo is betting high on advertisement coz they knw tht they r providing crap services. And look at idea. There are only ads in kolkata.
Fahad November 17, 2009 at 11:15 pm
@Rahul Barik
idea gprs is fast becoz of low customer base…..aage aage dekho hota hai kya
Fahad November 17, 2009 at 11:13 pm
@Rahul Barik
ya u r also right but overall mts has better coverage….and docomo is not provided free of cost actually it is retailer who is selling it free of cost becoz of offers given to him by company…hope u understand
Avishek November 17, 2009 at 10:31 pm
MTS has very good signal quality & n/w in RoB & Kolkata…..I personally use MTS from the day it started its service in RoB…dont post stupid comments without knowing the real facts……
Rahul Barik November 17, 2009 at 10:31 pm
@Fahad
main kuch samjha nahi. Bt wht i wrote is true coz i use all d sims of all d operators. Moreover docomo is giving its sim free of cost.
Rahul Barik November 17, 2009 at 10:19 pm
Yes i agree that indicom, docomo and aircel are d worst. Bt smart is nt worst. Its jst below average but better than d above three. I like smart becoz of their tarrif and not 4 d service they provide. Bt still network is jst enough. I make a lot of std calls at jst 33p. Who will provide this low std calls. Earlier it was unlimited local and std calls to all smart numbers at jst rs. 496. Bt now d offer is closed. Bt bsnl is nt tht bad. Network is gud. Bt d services r not. And i think tht u r having sm prblm vt ur phone. Idea network is vry strong and commendable as a new entrant. Only prblm is tht they are nt hvng gud offers and is a bit costly. And my idea gprs is xtreamely fast.
Sayantan November 17, 2009 at 9:43 pm
I don’t agree Rahul barik’s view.The one who is happy with smart connection can never imagine what is really good and really bad.To him all operator will have good network.Because he is happy with the worst provider!!
Don’t know about MTS KOLKATA but smart,tataindicom,bsnl,idea,docomo are the worst providers of Kolkata.
Fahad November 17, 2009 at 7:18 pm
Instead of enough he shud hav used gud…may be he is upto somethng new
Fahad November 17, 2009 at 7:16 pm
i think he mean infrastructre
Fahad November 17, 2009 at 7:13 pm
i was thinking the same
Fahad November 17, 2009 at 7:12 pm
WOW TELECOM KI PURI JANAM KUNDLI CHAPA DI YAAR
Rahul Barik November 17, 2009 at 6:59 pm
Mts in kolkata is having superb network. Airtel is looting thei costomers. Vodafone is d bst in kolkata bt tarrifs are still high. Reliance gsm is having d cheapest cl charge in the gsm category and mts in d cdma. Mts is offering 1p/2secs for life. Gr8 offer. Aircel is nt good in kolkata. Network coverage is nt upto the mark and so is d services. Bsnl is good in kolkata. And the two new launches are idea and docomo. Idea is offering outstanding connectivity. Network is good and d voice quality is d bst i have ever seen but they are not providing good offers. The day will not be far behind when idea will capture the market. So watch out airtel. If u want to sustain thn improve ur services and stop cheating and looting the subscribers. And guys plz dnt evr take tata docomo. Worst operator. My docomo number is always showing 0.00 balance inspite of having more than 100 rupees. Network also the worst. Msg doesn’t get delivered most of the time. And frequent call drops. Pathetic gprs connectivity. Most of the time i dont get any network coverage. And the biggest problem is that many phones are nt supported by docomo sims. Docomo is telling tht they ar using japanese technology frm ntt docomo bt whts d point in doing ths if we dont get connectivity. Others are using desi technology and provide better services. So please use desi technology and give better services. U cant even cmpare it with aircel which is knwn for providing poor services. And reliance gsm is very gud xcept some msg delivery prblms to tata and airtel numbers. Im very satisfied with smart. Bst of luck.
Agnivo November 17, 2009 at 6:35 pm
Now what is infrotractor?
Agnivo November 17, 2009 at 6:34 pm
So trai cannot afford their own domain email address? ridiculous…
Anuj November 17, 2009 at 5:40 pm
101% true.
Anuj November 17, 2009 at 5:38 pm
Vodafone Mumbai rocks, no doubt about that but in rest of Maharashtra & Goa, Airtel & Idea is far better than that. Vodafone is still in expansion phase here & service is currently not available in some districts of Vidharbh, MH. Also some call drop issues are there in Pune.
Anuj November 17, 2009 at 5:29 pm
I dont agree..
Anuj November 17, 2009 at 5:29 pm
I dont agree..
Fahad November 17, 2009 at 5:24 pm
As far as i knw i heard mts is having superior network in some circles…kolkata and rajasthan
Anked Paralkar November 17, 2009 at 5:22 pm
How do you know which operator has best network in India?
The network coverage is very limited in rural areas and in certain parts of the cities…none of the operators have good network/low call drops/superior voice clarity….
Even TRAI is not bothered to take action against action such operators
DoT should resolve the issue of scarcity of spectrum and should take steps to fix it. Indian government has a casual attitude and is not doing anything to fix this pending issue.
In India, mobile tariffs are low but network quality is pathetic……not upto the mark.
Rajarshi Chakraborty November 17, 2009 at 5:19 pm
Few new provider like MTS hav not enough infrotractor.They have very very poor quality signal.It is also amazing that they have not own tower.But they attracted subscriber by giving low call cost
AlokeS November 17, 2009 at 4:42 pm
A quality report on the importance of quality in telecom. Most of the new operators are selling connections without having adequate network to support their subbase.
However separate report needed for GSM and CDMA operators as they are different technology altogether. that may give us a clearer picture
ANIRBAN November 17, 2009 at 4:33 pm
Ya.i have also an airtel number which for only incoming purpose.If airtel want to stop losing it’s customer trust then should offer better tariff options.
Fahad November 17, 2009 at 4:28 pm
Vodafone rocks everywhere….
Kaushik November 17, 2009 at 4:20 pm
Airtel should think deeply about the network and tariff issue seriously
they are falling behind everyday, i thinking of making vodafone as my primary number and airtel only for incoming if Airtel not giving STD @ 50 paise to all networks like vodafone in kolkata
Vishal Bhatija November 17, 2009 at 3:40 pm
broker of airtel… how much has sunil mittal paid u… or r u employed with them?
Debopratim Roy November 17, 2009 at 3:28 pm
Sorry the e-mail id is:trai.authority@gmail.com……
Debopratim Roy November 17, 2009 at 3:26 pm
For compaint to TRAI e-mail at:trai.autority@gmail.com…..
Debopratim Roy November 17, 2009 at 3:20 pm
Calcutta’s No.1 worst network is Relinace GSM Unsmart which is proved by TRAI…A compaint aganinst them and also Aircel has been send to TRAI..Complaint against aircel is that they are irritating their cstomers too much about activation of Aircel Tunes by calling from some stupidic numbers at odd times of the day..Relating to Relaince their quality of network is below poverty line which is well undertsood from TRAI survey..People are ready to spend money on on qulity things and not on below standard issue.
AnujB November 17, 2009 at 3:15 pm
very good article..I have been crying horse on this forum that network should be the SOLE differentiator in india (other being service but thats not such a big issue as we indians are used to getting pathetic service from all of the service industry be it bank, insurance or medical)
Only thing i would like to point out is that this survey should be done seperately for GSM and CDMA operators…CDMA technology itself is a much efficient technology than GSM..but it comes with a cost of handset…so that becomes a different game alltogether!!
But three cheers for Vodafone for being the true leader in some circles..personally dont think airtel and idea are too far behind..if this was done only for GSM players am sure airtel’s name would have come up areas like AP and KK..
Agnivo November 17, 2009 at 2:42 pm
True that voda has best network in kolkata, but airtel is very close second in terms of no. of towers and QoS.
raj November 17, 2009 at 2:22 pm
tata docomo is the worst in india… pathetic coverage and frequent call drops. beware of tata docomo.
Fahad November 17, 2009 at 1:37 pm
@zeeshan
say bye bye to Airtel…hahaha
zeeshan November 17, 2009 at 1:18 pm
BSNL GSM is in the race but where is Airtel
Sayantan November 17, 2009 at 1:11 pm
In westbengal and kolkata vodafone is no.1 operator.This indicates that people here believe in network quality than price.And for this reason also,rgsm and tataindicom are the least used operators.
Fahad November 17, 2009 at 12:57 pm
Great work guys….keep it up neilsen.c.e.m.t.p