Loop Mobile Launches Experience Store & Zero Wait Customer Service

Loop Mobile Launches Experience Store & Zero Wait Customer ServiceLoop Mobile today announced the launch of its first and largest experience store in Mumbai at Inorbit Mall, Vashi.

The Loop Mobile Gallery is a first of its kind on-ground mobile service store with latest state of the art features and unique services.On the same day, Loop Mobile announced its Going for Great Challenge by creating new benchmarks in service delight.

Loop Mobile redefines customer delight with 2 Promises all subscriber calls will be answered within 10 seconds on IVR and any service would be activated within 15minutes.

In case of any deviation, subscribers would be entitled to a money back offer or FREE Cafe Coffee Day voucher.Loop Mobile’s experience store is designed to allow customers to explore unlimited opportunities in the world of Value Added Services.

Going for Great Challenge Loop Mobile is the 1st operator in the country to create new service benchmarks addressing some pain areas for mobile subscribers today, Loop Mobile takes one step forward by introducing 2 Promises which shall redefine the mobile experience for all its over 3million subscribers in Mumbai.

Mr. Sandip Basu, CEO, Loop Mobile (Left) is accompanied by Mr. Sumeet Badlaney, VP-Customer Service Delivery

Mr. Sandip Basu, CEO, Loop Mobile (Left) is accompanied by Mr. Sumeet Badlaney, VP-Customer Service Delivery

These 2 promises are as follows:

o All subscriber calls on IVR will be answered in 10 seconds flat

o Any service activation request would be done in 15minutes flat.

If the above is not complied Loop Mobile is ready to give money back or a FREE Cafe Coffee Day Voucher.

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  • Mohan February 20, 2014 5:58 pm

    I am the very first few who got BPL mobile service in 1995 & since then I have been OK using this service reasonably well . But I find in last few years 3 yrs or so the services are too too bad & dissatisfying , frustration.People managing the mobile Galleries in Loop are too argumentative /hostile -be that Loop mobile or Airtel .
    Recently I was at S’pore Airshow & on 12th/13th Feb they have charged me about Rs 23000/- though I have not used at-all www at-all & this looks like some kind of collusion / fraud /imprudent charge After 20 yrs I like to migrate to some other service provider– too bad . No body responds . No email given to complain. Horrible . I hope some body some day will wake up & respond.
    Thanks– Mohan

  • Sanjay Pawar January 24, 2011 7:24 pm

    Last Few month I am writing mail to them but no reply & what is the use

    Dear All

    Sub : My Loop Number 9821494858

    Just to remind & please find the attachment

    Since 3 Month I am trying to get my SIM Card Back & every time same old Store

    These people are Frustrated
    • Mr. Vinod & One of Manager – 67677737 (My Life was cool & these people started problem)
    Note: I have Lost My SIM Card and amount has paid as per process
    • Borvali W Miss Rachna & cell No 9870333819 ( Branch you should remove such people & take action immediately )
    • Customercare not at give me solution correctly

    Now I have feeling frustration and required your final View ASAP

    Otherwise I am planning to go consumer court

    Sanjay Pawar

  • PD December 23, 2010 11:34 pm

    Arif :
    Signal strength of Loop Mobile very good but Loop only exist in Bombay circle that the reason roaming is costly and cant recharge/pay bill out side of Bombay.

    They belongs to BPL – Below Poverty Line !

  • PD December 23, 2010 11:02 pm

    They had progenies, but sold for hard cash. But now use LOOP to proliferate ! yEsaar, Anything is possible ! Right ?

  • Hiren Trivedi December 23, 2010 10:48 pm

    Really Zero Wait Customer Service as they Zero Customer Ratio Compare other operator

  • My network worst December 23, 2010 8:03 pm

    It clearly seems to be an Aftereffect of MNP Fear…… All these are pure diversional tactics….. Move just a few meters away from their store at Inorbit vashi… their network is a total bull-shit around …. They have been operating in only one circle and that too they have lots of Dead areas… Very very crappy Network in Bombay and an even worse Customer care…. even their Head of Customer Service Delivery can’t solve the Network Issue after repeated complaints…. Never make the mistake of using their services… Loop Mobile is out for a severe Lashing by majority of its 3 million distressed users once MNP gets in place.

  • Arif December 23, 2010 9:30 am

    Signal strength of Loop Mobile very good but Loop only exist in Bombay circle that the reason roaming is costly and cant recharge/pay bill out side of Bombay.

  • firstonnet December 23, 2010 12:30 am

    Positive effect of MNP.

    Please go back for year, its helpline was very bad, to get gprs setting subscribers need to visit their website, to speak with CC executive subscribers need to wait on hold more than 15mins even in midnight. After that you are not able to satisfied with thier answer. Now most of the subscribers left Loop & switched to Aircel, DOcomo & Trump. Now it’s impossible to satisfy subscribers by offering only one store out of Mumbai area.

  • rohan December 22, 2010 9:14 pm

    this operators license shud be canceled. Whats the use of license if loop wants to operate only in 1 circle.

  • gaurav December 22, 2010 6:57 pm

    nyc move.

  • Arif December 22, 2010 6:47 pm

    Few days I visited the Loop Mobile gallery. It is located at Inorbit Mall. Nicely decorated and everywhere they used purple color. Even the dresses of the executive working have purple color.

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