Is Tata Docomo’s Disruptive innovation in Data services irking users?

Before I start off, just wanted to recollect a quote – “Too much of anything is good for nothing “.

tata docomo 40 min auto disconnectComing to the article I’m going to give out My as well as the voice of many Tata DoCoMo users across various telecom circles regarding the problems faced with Tata DoCoMo Data Services on GSM Network.

I still remember those good olden days when I used to connect to Internet on Tata DoCoMo Network on my Mobile with just a single attempt on the go and continued the internet session as long as I made a disconnection myself.

And now things changed (as far as I’m concerned I’m facing these two issues since the past 6 months), it’s not the same as before or anymore. Though speed is not a problem with me any time in any location there are two main problems which are irking users a lot.

  • Auto Disconnection of Internet session every 40 minutes.
  • An Internet Session don’t get established with just a single attempt on enabling Data.

(To be brief, as soon as Data is enabled on Mobile we will not get connected to the internet, we need to enable and disable data multiple times or require many attempts to get connected to Data services)

Let me discuss the

1.Very first issue of session auto disconnection every 40 minutes.

I have contacted customer support team many times regarding this issue and their response was

We would like to inform you that we always strive to offer high quality services and connectivity to our esteemed subscribers. With an objective to avoid the discomfort to our subscribers due to bill shock at the end of billing tenure or excess balance deduction, the internet/GPRS session is designed to get disconnected after 40 mins of session. This way we help you to avoid any excessive charges due internet usage abuse and GPRS/Internet session kept live ignorantly.

If there’s anything else that you want to share with us, we are all ears.

Good that you are all ears, please listen user’s problem also. What if someone uses a data pack and the user doesn’t want an auto disconnection protection from you?

My Number is active on a 2GB Tata Docomo Data pack and you are still enabling that auto disconnection mechanism on my number which irks me a lot daily. Doesn’t it sound funny to you at least?

I wonder who so ever have designed such a logic to maintain 40 min session to help save customers to avoid any excessive charges due to internet usage abuse, thank you for your too much care towards those people who ignorantly use internet and later repent on bill shock or excess balance deduction.

What about users who activated a data pack and still facing those 40 min disconnections? Don’t you consider them at all?

Ok, we will now consider another scenario. I’ll agree that you are doing me some favor in saving me from bill shock on excess usage.Can we discuss what after that 40 min session disconnection? Aren’t you aware that again after the end of that 40 min data session, data gets connected after some time?

So, finally what way this is leading to?

Connected (40 min session) – Disconnection – Connected (40min session) – Disconnection

tata docomoDo you feel that people will have their screen always on and monitor the Data activity to check and disconnect their data connection? In such a scenario this auto disconnection formula is not going to help anyone.

If I’m right in understanding the reason behind this logic, It have been designed keeping in view of the people who enable data without any data pack and continue hours of browsing without keeping track on the usage and time of their usage. In such a scenario you are right, absolutely right because this acts as a Reminder or Disturbance for every 40 min intimating their usage and balance left (prepaid) to all those users surfing internet without any active data pack on their numbers.

But i’m just curious to know if this disturbance is required for users who are active on any data packs?

As we all know you are all ears, if you care so much for your users please change the logic this way

Enable that 40 min session disconnection only to those users who are not active on any Data plans and leave the rest of users with some or the other Data plan active for peace.

2. Failure to connect on a Single Attempt:

This is a very serious issue which is irking me as well as many users who are using Tata DoCoMo Data services on 2G as well as 3G Services. I don’t know if there is any logic behind this too. Many be known, unknown, in control or uncontrolled reasons behind this which is making users feel not to rely on Tata DoCoMo Internet at times when required. This issue requires users to try connecting to internet many a number of times which varies randomly. Sometimes a restart of the device is also required to get connected to internet as reported by some users.

I have also complained regarding the same to Tata DoCoMo Team and this was their response

As discussed, we would like to inform you that regarding the issue of GPRS we at Tata Docomo always strive to introduce products that are in sync with Customer requirements while ensuring that such products provide optimum value against the amounts spent by our esteemed customers. Such products, especially the data/internet usage products are dependent on various factors for accessibility and continuity, some of these factors being in our control and others beyond some factors beyond our control, but which hugely and adversely impact data usage can impact on the network and signal strength and therefore affect connection speeds/ continuity. At peak times when many people are using the network, connection speeds, and quality suffers. Also as with any network based on radio technology, handset quality or local conditions may prevent or interfere with network reception within coverage areas. However we do understand and regret the fact, that you have not had a favorable experience with the said product. For any assistance mail us at listen at tatadocomo .com .

OK, agreed. Data services rely on many factors. But what if users experience the same connectivity issue in different states and at times when traffic will be very less what is your answer going to be?

I have traveled across Pune, Bangalore, Hyderabad and Chennai,everywhere I faced the same issue of connection but speeds remain good at all times of the day.Now you consider this also as a location and traffic specific issue?

If we consider this as a cell site specific issue, does this problem exist across all the cell sites in different Telecom circles and what are you doing all these days without rectifying it?

If we consider this as a Network traffic specific issue and say a large number of users are active at a specific cell location, then why i’m getting good connectivity response after getting connected and why am i facing the same issue even at  2 am in the mid night? Do you say that the same number of  users are active in that time of the day as well.

This clearly indicates there is some known/unknown issue which is not specific to a particular location and that Tata Docomo only can answer the reason behind this single attempt connection failed issue.

Here is a video showing the same problem with Tata Docomo as well as performance of other operator’s Data connection. This clearly shows that the device which i’m using is having no problems and hence no chance to blame my device as well for the problem.

What ever issue it is Dear Tata Docomo, please be kind enough to look into the same and rectify it asap and we are happy to hear from you regarding the same.

Would be happy if you please restore my previous Internet Experiences with Tata Docomo and regain it’s glory.

Regards,
A Tata Docomo Internet fan and user.

This Article Was Written By: Srikapardhi

Srikapardhi - Telecom Analyst

An Electronics & Communication Engineer who loves Technology,Music,Arts as well as Nature.

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  • Surendra April 10, 2014 4:10 am, 4:10 AM

    I found this android application is particularly useful for tata docomo.

    connectionstabilizerbooster

    Using it since a few days and finally I don’t have to worry about connection problems.

    Reply
    • Saumik April 10, 2014 10:00 pm, 10:00 PM

      Surendra bhai… disconnection issue is resolved in the month of March…. enjoy the no stop dhamaka bhai…

      Reply
  • raj April 9, 2014 8:38 pm, 8:38 PM

    Stopped using tata docomo gprs ONLY BECAUSE OF THIS…and will never go back to docomo…they have the worst customer care executives…when complained about the ‘not connecting after 40 minutes’, they just denied it and said there is no such problem…they are trying to mock the people…another big issue: they allows only 1 call to customer care/day and if you complain more than once in a week, they will permanantly block us from calling customer care…this 1 call/day itself is against Trai rules and now the permanant blocking :p worst network in india….bye bye fakumo :p

    Reply
    • Saumik April 10, 2014 10:07 pm, 10:07 PM

      raj

      we all faced the issue but thankfully, it got resolved from last month. are you still facing the same issue now?

      Reply
    • Ashutosh April 11, 2014 11:56 am, 11:56 AM

      Hey try tata docomo chat assistance service, it is far better then voice call customer care…

      Reply
  • Ashutosh Mishra April 8, 2014 3:30 pm, 3:30 PM

    Hey The data connection is improved now, I am Not Facing Any Problem from Last 7 days. The 40 minutes Disconnect problem is still there but after disconnection it gets connected in 2~3 seconds, I am in Vadodara and I have travelled to 3-4 cities of Gujarat , the internet connection is working fine, but I am not sure about all the circle. And I am getting speed in between 400~900 Kilobyte/Sec (KB/sec) which approximately equal to 3.2~7.2 megabits/sec (mbps) . I think slowly-slowly Tata DoCoMo is improving there Data connection.

    Reply
  • Rohit Babu April 3, 2014 6:12 pm, 6:12 PM

    Completely agree with Srikapardi. 3-4 years back I was a very happy customer of tata docomo using it in atleast 3 telecom circles. But now I am a very dissatisfied customer with the same 2 reasons mentioned by Srikapardi. ..Tata docomo please fix these issues Asap for rebuilding the trust that is lost for several tata docomo customers.

    Thank you

    Reply
  • Yogesh March 31, 2014 12:07 pm, 12:07 PM

    Saumik n Darshan , thank you. Just activated : 6rs/30 days n surf @ 2p/100 KB pack. Tata tele also replied to my email : n they ve also ans : no change in call rates :-) Gudhipadwa : New year in Maharashtra : Best wishes to both of you :-)

    Reply
    • Darshan March 31, 2014 3:04 pm, 3:04 PM

      @Yogesh Happy Guddipadwa!!!

      Reply
  • Yogesh March 29, 2014 2:11 pm, 2:11 PM

    Thanks Darshan, n vodafone also give offers? This 11rs is good , n ha 2g :-) i use. I sent tata tele email : they said ll reply , i ll wait. Till p.a.y.g :-) as ‘idea’ stop offers :-(

    Reply
  • Yogesh March 29, 2014 10:58 am, 10:58 AM

    @ABHIJEET, i am @ A’bad,MH . Plz can u help me : i want to use 6rs/month n browse @ 2p/100 KB pack. I ve two tata docomo sim : on one : 1p/sec to all n on 2nd 1p/2sec is call rate my no. My question is if i opt for said net pack ll tata change (increase) my call rate ? In sep ’13 , i had done stv 248: 222 tt + 1gb: but soon tata hiked call rate to 1.4p for mobile n 2p for landline . Now after mnp request , they ve reduce call rates which i dont want to be hiked again. N last 2 months i had used IDEA , today its net pack validity ends. So plz reply as early as possible.

    Reply
  • Saurabh March 29, 2014 8:32 am, 8:32 AM

    I did not have a data pack and the 3g connected as soon as I turned it on at 10p/10kb. Now I got 1gb 3g data pack and it has not connected even once since I got it done, not on GSM nor on GPRS. Tata Docomo should be taken to consumer court for such things.

    Reply
    • Saumik March 31, 2014 2:47 pm, 2:47 PM

      Plz be clear… ‘not on GSM not on GPRS means’? You need to be on GSM anyways if u have taken 3G pack…
      3G is working perfectly.. no issues at all…
      Did you check settings of APN… you just cant blame someone or take someone to consumer court for wrong settings in your phone :) :)

      Reply
      • Deepak Bakshi April 3, 2014 3:16 pm, 3:16 PM

        Don’t act smart.
        You are not the only one here who understands how to operate internet connections or mobile phones.

        TATA DOCOMO 3G has tremendous internet issues and the internet hardly ever connects. Just because it is working for you does not mean it works for everyone else.

        Next time, do not assume things.

        Reply
        • Saumik April 3, 2014 5:29 pm, 5:29 PM

          Hahaha… All the best! There are multiple operators, you are free to choose any other – according to your will…

          Hope you understand difference between GPRS and GSM.

          :)

          Reply
        • raja April 3, 2014 5:46 pm, 5:46 PM

          Hi Deepak,
          I have one post paid and one pre-paid connection in Pune.
          Really there was a serious problem with Docomo for 3G as well as 2G. So I took BSNL pre-paid connection to replace my Docomo pre-paid connection. Last month I decided to port-out my Post paid connection from Docomo to Idea.
          Surprisingly since one month Docomo 3G is much better than Idea & BSNL.
          Now I am using 3G for Tab, my iphone . No issues at all.
          If you are from Maharashtra circle, there should not be any issue.
          Some times it will work out. Just reset the settings and try.
          All the best.

          Reply
          • Saumik April 3, 2014 6:21 pm, 6:21 PM

            Agreed with you in totality Raja…

            If disconnection happens at times for 2/3 seconds, no issues at all…

            Speed?

            It is H+ Network, backed by NTT DoCoMo boss.

            Reply
            • Yogesh April 3, 2014 8:16 pm, 8:16 PM

              Saumik, you are right.
              My friend also using 153rs/1GB 3G plan:
              N he is getting speed: 400KB/s=3.2kbps at AURANGABAD, Maharashtra.: Device Sony experia x8.
              N Tata GSM internet now connects instantaly: no retry; n 40 min no problem; then delay of few sec n reconnects.
              BTW you are in which City?

              Reply
              • Saumik April 3, 2014 9:46 pm, 9:46 PM

                I am from Pune…
                Boss… why don’t you ask your friend to recharge for 500? He will get full talk time as well as 2GB of 3G data absolutely free for 2 months…
                I think you meant 3.2 Mbps not kbps…

              • Yogesh April 3, 2014 11:18 pm, 11:18 PM

                Saumik: Yes it is 3.2Mbps, sorry for mistake.
                N 500 rs stv I had used in nov ’13;
                but now website don’t show said offer, but sure I will tell him.

  • Abhijit March 19, 2014 1:58 pm, 1:58 PM

    I am from Pune, Maharashtra and happy to inform that data service is improved now. One can connect very easily now.. disconnects though sometimes but re-connects soon.

    Reply
  • taher March 9, 2014 4:06 am, 4:06 AM

    I agree am facing same issue worst service ever

    Reply
    • Raja March 9, 2014 11:08 am, 11:08 AM

      Since 10 days, no issues with data connection. I think it is fixed now I was seriously thinking of porting to my two post paid numbers.
      Now I am quite happy and also I will start using on my tab too.

      Reply
      • Saumik B March 9, 2014 12:33 pm, 12:33 PM

        I agree with Raja – the issue has been fixed a month back, whatever be the reasons – due to escalation or out of shame.. :)

        Reply
        • Yogesh March 29, 2014 11:00 am, 11:00 AM

          @SAUMIK, i am @ A’bad,MH .Plz can u help me : i want to use 6rs/month n browse @ 2p/100 KB pack. I ve two tata docomo sim : on one : 1p/sec to all n on 2nd 1p/2sec is call rate my no. My question is if i opt for said net pack ll tata change (increase) my call rate ? In sep ’13 , i had done stv 248: 222 tt + 1gb: but soon tata hiked call rate to 1.4p for mobile n 2p for landline . Now after mnp request , they ve reduce call rates which i dont want to be hiked again. N last 2 months i had used IDEA , today its net pack validity ends. So plz reply as early as possible.

          Reply
          • Darshan March 29, 2014 12:59 pm, 12:59 PM

            @Yogesh they increase it if its a combo plan,but if u do nly netpack then they will not increase it…..I ported my idea number to Vodafone now in *121# I am getting offer 36rs 1.2p/2sec for 90 days n also 11rs 500mb 2G data 30days…this offer maybe good for u bcuz in last comment u mentioned u use nly 2G

            Reply
            • Saumik B March 31, 2014 9:57 am, 9:57 AM

              Yogesh,

              I am currently using 6rs/month n browse @ 2p/100 KB pack on one of my Tata Docomo prepaid numbers.

              My base pack is still 1 paisa per second.. so please go ahead and activate the same on your number…

              Tata Docomo will not touch your voice base tariff if you activate this plan…

              It is a really good plan though many of the users are not aware of this amazing plan.. Please go for it without any hesitation….

              Reply
  • raja March 4, 2014 5:18 pm, 5:18 PM

    Surprisingly since last three days it is not disconnecting. Looks like some improvement. If Docomo maintains same, I will be back to Docomo for my Tab too.
    BSNL is consistent in connection but speed is not good.

    Reply
  • Ravi March 4, 2014 5:09 pm, 5:09 PM

    I completely agree with you, I have same issue with Docomo and makes mad. Completely bad service I will never recommend this to anyone.

    Reply
  • deepak gupta February 27, 2014 11:30 pm, 11:30 PM

    i am having a huge problem using tata docomo internet.it disconnets automatically and not get started if it starts it takes a lot of time mainly half hr or one hr nd much more.i do try a lot to start it mannualy bt much time it fails plz rectfy my prblm

    Reply
  • deepak gupta February 27, 2014 11:28 pm, 11:28 PM

    i am having a huge problem using tata docomo internet.it disconnets automatically and not get started if it starts it takes a lot of time mainly half hr or one hr nd much more plz tell me what is the problem…

    Reply
  • Saumik B February 16, 2014 1:29 pm, 1:29 PM

    Telecomtalk admins… Surprisingly, from last 2 weeks, I find the tata DoCoMo internet remaining always on. I am using 3G Prepaid connection in Pune.

    If it gets disconnected may be once in a day, then also it reconnects within 5 / 10 seconds.

    Did Tata DoCoMo rectify their disconnection bug?

    If, yes its good for them, however the damage on their branding has already been done by themselves… still better late than never.

    Reply
    • Srikapardhi February 16, 2014 1:58 pm, 1:58 PM

      The Problem is not rectified. It’s just tweaked. The Disconnection is still there for 40 min but internet immediately connects within few seconds and no need to try a lot of times for re connection. But we have experienced there is no Downlink and Uplink at times even though it is connected which is not like earlier .They already Degraded their services.

      These are just actions to at least save the portion of their Band value to get a resale value in market :P

      Reply
    • Raja February 16, 2014 2:06 pm, 2:06 PM

      I am using Docomo postpaid.
      I am fedup with Docomo.
      I am seriously thinking of porting to Idea.

      Reply
      • Saumik B February 16, 2014 2:15 pm, 2:15 PM

        Hmm… though my experience is far far better than previous.

        At least my contacts can now find me online in Whatsapp and Viber all the time. Previously it was in disconnected state majority of times.

        Dont want to shift to AVOID 3G cause they charges a bomb for 1GB of 3G data (INR 255 approx). BSNL is cheaper (INR 136 approx) but they are lagging in speed.

        DoCoMo in its present state is a good trade off for me with fast 3G speed in INR 150 approx – for 1 GB of data.

        Reply
    • Alok Sharma February 16, 2014 5:20 pm, 5:20 PM

      Same here. For me, I noticed this change on 13th Feb. All of sudden, I started getting high speeds and “H”, “H+” or even “3G” showing up during data transfer.

      I just can’t say how happy I am with this new surprise. I really hope they maintain this.

      Reply
      • Alok Sharma March 9, 2014 12:09 pm, 12:09 PM

        No, the problem hasn’t being fixed. Its back to what it was earlier.

        And the worst part is that after I renewed the data plan, I lost all my previous balance and the speed is even worst than it was earlier.

        Restarting the phone several times a day has become my daily routine.

        Reply
        • Saumik B March 9, 2014 12:29 pm, 12:29 PM

          Alok Bhai..

          Please raise a complaint by dialing 198… I am using 3G and 2G connections, both of them are consistent.

          Recently i was facing the issue that 3G Internet was not connecting from my cell tower (though with strong -73dB signal strength). It was connecting in other areas, however when i entered my area, it was getting disconnected.

          I lodged a complaint to 198 (toll free) and switched to their 2G Edge temporary. They resolved the issue 2 days back and my H and H+ signals are back and always on since they resolved the issue which was in my Cell ID.

          Reply
          • Alok Sharma March 9, 2014 1:26 pm, 1:26 PM

            Hi Saumik,

            As suggested, I called up 198 and told them about the problem.

            You won’t believe what they told me. They asked me to remove the SIM card from the handset and then re-insert it and the problem will be solved.

            I know these are all cheap answers but I still did that to see if this really solves the problem but it was only a waste of time.

            The only thing that comes to my mind is that Tata Docomo are none other than Jokers.

            I think this how they trick people. When the data plan renewal date is near, they will do some tweak to make the connection fast and once the data plan has been renewed, they will turn it back to what it was earlier.

            Really hopeless company and all uneducated people working over there.

            Reply
            • Saumik B March 9, 2014 5:07 pm, 5:07 PM

              How useless customer support… please raise it to listen@tatadocomo.com
              Let me know if it does not solve your query…

              Reply
              • Alok Sharma March 10, 2014 8:50 am, 8:50 AM

                Hi Saumik,

                Thanks for assisting me with this.

                I have sent a mail to the email address you mentioned with all the problems that I am facing. I will let you know their reply.

              • Alok Sharma March 10, 2014 11:59 am, 11:59 AM

                Hi Saumik,

                I got the following reply from them:-

                ——- Begin Reply ——-
                Hello!

                Greetings from TATA DOCOMO!

                This is with reference to your email dated 10-03-2014 regarding Internet connectivity concern for your TATA DOCOMO Mobile Number XXXXXXXXXX.
                .
                I regret for inconvenience caused to you.

                I would like to inform you that upon checking our records thoroughly you are continuously browsing the internet. Hence for the same, you need to change the APN as TATA.DOCOMO.INTERNETHVC in your internet settings manually in order to avail the better connectivity and the same now you are using with the TATA.DOCOMO.INTERNET. For your kind information, you can also send sms as HVC to 52270 for the default internet settings for your mobile. kindly reset your handset internet settings and try with the new manual internet settings which I have attached along with this mail for your kind perusal.

                If there is anything else that you want to share with us, we are all ears. You can call us at 1860-266-5555 or write to us at listen@tatadocomo.com

                Assuring you of our best services at all times.

                Take care!
                Vinod,
                Customer Care -TATA DOCOMO.

                You also have an option for setting the GPRS settings from your handset. You just have to type INTERNET and send to 52270. If you still face any problem kindly revert us.
                ——- End Reply ——-

                I changed the APN to TATA.DOCOMO.INTERNETHVC & APN TYPE to MMS+Internet and then restarted the phone. But now the internet has completely stopped working. I can’t see the data icon anymore. I even tried switching the phone off and then on but no good.

                I then tried sending HVC to 52270 and even INTERNET to 52270 but always get the following reply:-

                “The request cannot be processed; try again in an hour”

                I really don’t know what to say or do.

              • Alok Sharma March 12, 2014 9:03 am, 9:03 AM

                Friends,

                I have shared my Tata Docomo Wall of Shame speed test result here speedtest.net/my-result/a/762221918

                Can’t believe, its even slow than a ordinary dial-up connection.

              • Saumik B March 12, 2014 2:03 pm, 2:03 PM

                Alok – sorry for delay in response…
                I changed my APN to “TATA.DOCOMO.INTERNETHVC” and it is working FINE for me. I kept APN type as “Default”.

                Which city / circle you are in presently? Are you using 2G or 3G connection?

              • Alok Sharma March 13, 2014 10:44 am, 10:44 AM

                Hi Saumik,

                I was able to restore it back after if did some google. I changed the APN type to default,supl and the internet started working again.

                My circle is Maharashtra & Goa, and I am currently using 2G. Actually I lately realised that there are separate plans for 3G. I will try recharging with a 3G plan when my 2G plan is about to expire. But I am still confused that why in between I started to get high speeds all of a sudden with H, H+ & 3G. Was it a trick or a mistake from their end?

                Whatsoever, its a shame that Tata Docomo customer staff is not at all aware of the handset specific settings. Each time I mailed them and I did mention about the handset that I am using and kept getting different replies.

                And the present speeds, they are even worse than a dial-up connection. Yesterday I installed Speedtest App and here are the results. Don’t be surprised, the results are in kB/s (NOT Mbps).

                Date / Time | Download | Upload | Ping
                12/03/2014 8:18 am | 21.8 | 11.2 | 308
                12/03/2014 10:54 am | 11.1 | 2.6 | 415
                12/03/2014 12:53 pm | 6.7 | 4.1 | 444
                12/03/2014 6:14 pm | 13.3 | 7.6 | 499
                13 /03/2014 7:08 am | 7.5 | 2.8 | 449

              • Saumik B March 13, 2014 11:40 am, 11:40 AM

                Alok – If you are in MH circle, don’t go for 2G.

                Docomo 3G is super fast (unlike BSNL which is quite slow) and you can get 1GB of 3G data by dialling *141# and follow the following path:

                3G Packs –> One time Activation –> More –> “750 MB + 274 MB Free Data @ Rs153″

                You must have selected Tata Docomo 3G network that time by mistake, hence got H and H+ in your handset.

                Another amazing plan is Plan 350 for Postpaid users where 450 Minutes of STD + Local is there with unlimited Internet (3G for 1GB post that 2G speed unlimited). Though practically they dont curtail the speed once you exhaust 1GB limit, so in reality you get 3G speed post 1GB data transfer as well, isnt that cool? :)

              • Alok Sharma March 14, 2014 12:34 pm, 12:34 PM

                Hi Saumik,

                I never selected 3G (not even by mistake). I think Tata Docomo might have done this momentarily.

                Anyway, I tried your suggestion yesterday but since I didn’t had sufficient balance, the request was not processed. I then topped up the balance thinking that the pack will get activated (at least this is what the SMS said that we will try this for 3 days) but nothing happened.

                Then today, I lost my patience and tried this again. The request was finally processed successfully. I just had to restart my phone to get 3G active.

                No doubt, speeds are excellent.

                Anyway, thanks a lot Saumik. You really helped me out with this and I definitely don’t have any words to express.

              • Saumik B March 14, 2014 12:48 pm, 12:48 PM

                You are most welcome….
                Enjoy the 3G speed.. its super fast, speed is more than double what BSNL 3G offers.
                Its worth paying Rs 15 extra and get H+ 3G speed from Docomo
                Only issue was disconnection, which has been taken care 2 months back, so Enjoyy :)

  • Sayantan(Kolkata) February 8, 2014 3:46 pm, 3:46 PM

    The 40 mins disconnection problem is resolved on 27th January,2014.Confirmed it from their online chat agents.TT,please write an article on the same.

    Reply
    • Saumik B February 16, 2014 3:28 pm, 3:28 PM

      I observe the same improvement in Maharashtra as well.. the connection is working really good these days… it gets disconnected for few seconds a day max, hence that should be OK with me. It doesn’t remain disconnect like it used to be before – hence i am finding 3G connection of DoCoMo pretty much OK to use now. (1 / 2 minutes down a day translates to 99.9%+ uptime, which is absolutely OK)

      Reply
      • Saumik April 3, 2014 9:53 pm, 9:53 PM

        Sayantan.. did the issue relapse? or got fixed permanently, I am asking this for kolkata circle…

        Reply
  • Anirudh Gupta February 7, 2014 1:12 am, 1:12 AM

    Hi ,

    Same Problem with Tata Docomo Data Services . I am switching back to Airtel .
    I was happy with Aitel before then I switched to Docomo without even reading the reviews of it .
    If you are a heavy internet user then don’t go for Docomo . It has the worst services ever with the internet .

    Reply
  • Mandar January 30, 2014 10:35 am, 10:35 AM

    Same thing with me too.
    Instead of resolving the issue, they responded back that it is beyond there control. I mean, if they cannot control there own network, why don’t just stop providing the service.

    Reply
  • Alok Sharma January 23, 2014 8:08 pm, 8:08 PM

    I am one another victim here. Recently I purchased a brand new Samsung Galaxy Note II and the 1st time I inserted the SIM, I got a SMS that my handset is not compatible for auto settings.

    So I went to their website to find out the settings. They haven’t mentioned anything much in detail other than asking us to send an SMS. Each time I sent a SMS and I got a reply that the requested cannot be processed. I finally gave up after 5-6 retries.

    Now what? Like everyone, I googled around to find a solution. After all, what’s that point in shelling out 31K for smartphone without an internet. I was finally able to find the settings but to no avail.

    I then restarted my phone and gave a try, and finally got to see some data activity.

    Speed and connectivity is absolutely poor. Internet keeps getting disconnected frequently and I often have to switch off & on the data connection. If that doesn’t works, I end up restarting the phone.

    And the worst part is poor signal strength, especially indoors. Its more than 5 yrs since Docomo was launched and I am surprised how they haven’t bothered to look into this.

    All this is just too much weird and frustrating. After all, why they are pushing their brand so much with huge advertisements when then can’t delivery what they commit.

    But for me, I don’t have any choice. I can’t port because I am enjoying the same per second plan without paying any additional charges since 2009. Now all that I can do is wait and watch.

    Reply
  • anupam January 12, 2014 7:31 pm, 7:31 PM

    worst service one could get … worst signal, worst customer care service… none of the customer care agents can speak properly .. they are least bothered about there customer’s concerns.. complaints # 393603419 took ages to get generated and after a long struggle and disconnects in the signal and no service messages .. still the same
    complaint # 396723795 for internet service — had to speak to Many agents and floor supervisors .. to get it generated — had to compromise on service which i should get .. and took the plan which later by some agents and supervisors says it is not applicable and some says it applicable — still no service
    agents with fake names — they put on hold — no one can answer properly — they mute them self and dont respond for a long even when you are calling them for a long time on the line .. they are rude to you says “its your problem” — when i asked the agent to speak up a bit louder as i couldnt hear him .. ” some of the agent dont let you speak — they put you on hold without concern or they wont wait to see if you are ok being on hold… they connect the call to one of there colleagues and say they are supervisors … One of the agent say manager will only be available in day time and says call back in day to speak to manager or dont call..
    list of agents and fake supervisors i spoke to :
    Shiva darmashekar
    rahim
    sidharth
    sumesh — supervisor
    rajesh
    … still more names …..
    none of the below # work to get in touch with customer care for corporate customers .. below numbers will guide you to the normal cust care who have no rights to make any changes to corporate plans
    they up front says visit the office or send a mail
    – its all bull shit in Aads in Television, internet and other media — that they say call us we will help you
    IT is bull shit that TATA has network in all corners of the nation
    I dare you try speak to some while travelling with in the city like Bangalore it will get disconnected several times.. no voice
    like idiots you have find signal — even if you get signal it wont get connected to the number you are calling….
    waste of TIME, MONEY….
    everyone who is trying to call you would get irritated that your phone is always not reachable
    WHAT NOT TO SAY — Complete RIP OFF
    never ending
    false info provided and they simply try to dodge things arround when you call them
    when you go to office they ask to call toll free #’s
    when you call toll free #’s you go through a HELL to get to the right person even then no result …

    Reply
    • raj April 9, 2014 8:36 pm, 8:36 PM

      Stopped using tata docomo gprs ONLY BECAUSE OF THIS…and will never go back to docomo…they have the worst customer care executives…when complained about the ‘not connecting after 40 minutes’, they just denied it and said there is no such problem…they are trying to mock the people…another big issue: they allows only 1 call to customer care/day and if you complain more than once in a week, they will permanantly block us from calling customer care…this 1 call/day itself is against Trai rules and now the permanant blocking :p worst network in india….bye bye tatafakumo :p

      Reply
  • hari January 2, 2014 12:11 pm, 12:11 PM

    I am also facing same problem with DOCOMO. I tried so many attempts to enable data connection.. i am not succeded. I tried with another operator, Data enabled on my first attempt. I am too mucy irritating with DOCOMO.

    Reply
  • Vishal December 30, 2013 10:56 am, 10:56 AM

    I agree tatadocomo sucks. i am porting to AIRRTEL.

    Reply
  • Shariq Saied December 25, 2013 7:57 pm, 7:57 PM

    Fed up with tata docomo… Gonna port to Idea… Worst service provider… In UP West… Will disappear soon from the circle.

    Reply
  • namitha December 18, 2013 3:45 pm, 3:45 PM

    I am also facing same problem. I was using 3G and the internet sudden disappears for some time, and the interruptions i could not tolerate and hence i have changed to vodafone which is very convenient and not a single time it is disconnecting.

    Reply
  • Ajay December 8, 2013 4:21 am, 4:21 AM

    Dear Sir,
    I am also facing the same problems mentioned by you
    regarding frequent disconnection and many tries to connect
    to internet.
    It is very disappointing and irritating. I think i need
    to switch to idea.

    Reply
    • Srikapardhi December 8, 2013 10:24 am, 10:24 AM

      Go for !dea. (y)

      Reply
  • Narender December 7, 2013 2:07 pm, 2:07 PM

    Just a bit of addition.
    Smartphones don’t show what error is happening, but a basic Java handset i.e. a Nokia Asha shows ‘Network Busy’ on various connection attempts that I make. The issue is that network is too busy and overloaded due to Docomo’s inability to upgrade the infrastructure even though they gained millions of new users.
    Auto Disconnection is set so as to make sure the network is available to others. Likewise because network only has a limited number of slots, it order to create new slots and let other users connect, they need to disconnect the connection of others. That’s why the 40 min auto-disconnection limit is placed. If its not there, because the nature of modern smartphones, all slots will be occupied and then there will be no more space available to a new user who wants to connect.

    Its still so hard to connect with auto-disconnection at place. Imagine what will happen if its not there :P
    Is short, Docomo needs to upgrade the infrastructure or else hike their prices so that number of users decrease. Sad that they don’t wanna do any of these. Better pick up BSNL lol :mrgreen:

    Reply
  • Amit December 5, 2013 9:03 am, 9:03 AM

    I have noticed one thing recently. When ever i use TATA DOCOMO 3G/2G in my Lumia 520( also tried in 820) DATA connects in seconds. And when I do the same in My Android XOlO Q700 ( Also tried in Galaxy note 2 & Ace duos) It takes minutes to connect & sometimes restart is required to connect.

    Anybody witnessing the same?

    Reply
    • Narender December 7, 2013 2:08 pm, 2:08 PM

      I am and I thought it is the difference between Prepay and Postpay service :P Postpay on Lumia works fine, but Prepay on Asha and Android doesn’t :P

      Reply
  • Jignesh Solanki December 3, 2013 11:13 pm, 11:13 PM

    I have been using tata docomo gsm for data packs for more than 2 years from today. This problem is very old and not for last 6 months. It is atleast two year old problem for gujarat circle. I have contacted customer care reply was same. Network connectivity rely on several conditions. The subscriber base is too much for getting this trouble we are updating.

    Reply
  • ritika December 3, 2013 6:54 pm, 6:54 PM

    my tata docomo network frequently goes on hold.. and also speed is another issue.. I want to quit docomo

    Reply
  • Chandan December 1, 2013 11:49 pm, 11:49 PM

    I am also facing same problem , Tata Docomo please solve this issue asap

    Reply
  • Bibin Benny November 27, 2013 5:12 pm, 5:12 PM

    I agree!
    This is the best crap I face these days. Unfortunately I have given this number to my friends.
    I am planning to port ma connection to idea or vadafone

    Reply
  • saak November 25, 2013 7:14 pm, 7:14 PM

    Fed up with docomo..i’m gonna port

    Reply
  • dimple November 19, 2013 12:45 pm, 12:45 PM

    I Says that….. dont use their sim…… no more cheap….. i have totally 2 sim….. mostly all are waste now…. call ,sms,data all are costly now……

    Reply
  • Deepak Sharma November 17, 2013 9:56 pm, 9:56 PM

    TATA DOCOMO does not want that there customer should use the hole data which is given to them
    And please please dont buy new sim from TATA DOMOCO IN MUMBAI for Internt user Because the internet services is 3rdclass..the internet is not working no speed at all places..

    Reply
  • manoj saharan November 17, 2013 11:31 am, 11:31 AM

    sabse bakwas intenet provider….

    Reply
  • Vinod November 16, 2013 10:03 pm, 10:03 PM

    Hi,

    Please do not go for tata Docomo. I have a 3G postpaid connection and every 15 mins I am offline. It is very irritating and what is more irritating is their customer care representatives don’t have a clue how to fix this. So their standard answer is our application is not working please call back after one hour and I am hearing this answers since 4 days. PLEASE DO NOT OPT FOR TATA DOCOMO. I am waiting for the minimum 3 months to port out . Kindly everybody avoid.

    Reply
  • C.P.Palanichamy November 10, 2013 7:51 am, 7:51 AM

    From: cppalanichamy@gmail.com
    Sent: 2013-11-09 19:16:37.0
    To : listen@tatadocomo.com
    Cc: null
    Subject: GPRS Poor Connectivity and very slow speed problem~~M16238692
    [Note: Please don’t change the subject for internal tracking purpose and immediate action.
    _____________________________

    Sir I am using Tata Docomo Prepaid sim 7845202053
    I activated Rs.149 GPRS Plan 2gb Per month.
    The problem is Gprs connectivity is very poor and the speed is worst.

    Initially the speed is around 20 to 25 KBPS. But now it is very
    difficult to get 5 -10KBPS speed. Frequent disconnection and after
    more than 10 to 20 attempts only gpsr gets connected. Even then if I
    browse, the page will load for years…!
    I think I can utilize this 2gb for more than 2 years in this speed…!
    I regret to tell this.
    I contacted the customer care through 198. They used to tell usual
    clear cache history blah blah..
    But nothing turned out to be good for me.
    I don¿t know is it purposeful slow speed or some server problem in my area.
    My location is kellys, Purasaiwakkam, Chennai.
    But in the very same location I got amazing speed of nearly 30KBPS few
    months back.
    Note I am talking about KBPS and not kbps.
    I used the APN
    TATA.DOCOMO.INTERNET

    I am sure that this is nothing to do with my hand set Nokia N73.
    Because I am using this handset with Idea sim which gives me a speed of 40KBPS.
    Now it is for you customer care to give me the explanation or remedy.
    Regards
    C.P.Palanichamy
    You can contact me through my main mobile Number 9840135667

    Their reply with 24 questions without logic is here.

    listen@tatadocomo.com Sat, Nov 9, 2013 at 10:14 PM
    To: cppalanichamy@gmail.com
    Reply | Reply to all | Forward | Print | Delete | Show original
    Hello!

    Greetings from TATA DOCOMO

    This is with reference to your email dated 09-11-2013 regarding internet connectivity concern for your TATA DOCOMO number 7845202053.

    I regret for the inconvenience caused to you.

    I would like to inform you that, kindly write back to us with the details mentioned below in order to process your concern accordingly to assist you further:

    1. Error prompts:
    2. Is it related to any particular time?
    3. Is it related to any particular place?
    4. Handset Type:
    5. Your city:
    6. Area /Sector/ Street Name/Landmark:
    7. Village / post:
    8. Zillah / tehsil:
    9. District:
    10. State:
    11. Pin code:
    12. Problem related to Indoor/Outdoor:
    13. No. of signal bars:
    14. from when you are facing this problem:
    15. Alternate number:
    16. Handset Model:

    17. What symbol is displaying?
    18. How it is displaying?
    19. Is it related to particular time?
    20. Is it related to web site?
    21. Is it related to specific area?
    22. Are you trying with pc or mobile?
    23. Which GPRS voucher/pack have you subscribed for?
    24. At present what is the speed?

    If there is anything else that you want to share with us, we are all ears. You can call us at 1860-266-5555 or write to us at listen@tatadocomo.com

    Assuring you of our best services at all times.

    Take care!
    Raju,
    Customer Care -TATA DOCOMO

    And my reply to them.

    I already provided to you all the details you required. I think this
    is a routine questions to the customers so as to avoid contacting you.
    Anyway I am giving you the answers for your questionnaire.

    1. Error prompts:
    unable to connect to network- reconnecting- reconnecting- reconnecting
    going on for ten to 15 mins. then connected. But page will not open
    since no data transferred. Is this enough?

    > 2. Is it related to any particular time?
    No particular time like peak and non peak hours. Always.

    > 3. Is it related to any particular place?
    Everywhere in chennai city

    > 4. Handset Type:
    Nokia N73
    > 5. Your city:
    Chennai
    > 6. Area /Sector/ Street Name/Landmark:
    Purasaiwakkam, Kellys, No 59/89, Medavakkam 2nd Street.
    Another location casa major road egmore.
    Another location Parrys corner.
    Everwhere the same problem.

    > 7. Village / post:
    600010
    > 8. Zillah / tehsil:
    Not applicable. Already provided details for the in questions 5 and 6
    > 9. District:
    Chennai
    > 10. State:
    Tamilnadu
    > 11. Pin code:
    600010
    > 12. Problem related to Indoor/Outdoor:
    Irrespective of indoor or outdoor
    > 13. No. of signal bars:
    Full signal. I mean full 5 bars
    > 14. from when you are facing this problem:
    About 5 months back when you revised the data charges often.

    > 15. Alternate number:
    9840135667
    > 16. Handset Model:
    Nokia n79
    >
    > 17. What symbol is displaying?
    I dont understand this question and the following questions. Is it
    related to my alternate handset model or what. The question is little
    ambiguity. Explain me I will tell you.

    > 18. How it is displaying?
    I dont understand this question. Explain me I will tell you.
    > 19. Is it related to particular time?
    No particular time
    > 20. Is it related to web site?
    No.
    > 21. Is it related to specific area?
    No
    > 22. Are you trying with pc or mobile?
    No
    > 23. Which GPRS voucher/pack have you subscribed for?
    149. 2gb for month.
    > 24. At present what is the speed?
    2 to 5 KBPS

    I am waiting for their response

    Reply
  • Abhay November 10, 2013 12:33 am, 12:33 AM

    Hopeless Internet Services by TATA DOCOMO. Therefore, bought new BSNL Sim Card, Now recharging for 2GB@Rs.251. Sometimes BSNL also requires few attempts for connecting. But once connected, it works for several hours. Though sometime speed doesn’t go beyond 1.0-1.5 Mbps, but still in comparison to TATA DoCoMo, it gets connected easily, work let it be slightly lower speed, no disconnection at all. My message to TaTa DoCoMo Customer Services that please please please atleast spare your postpaid loyal customers from your SO CALLED JUSTIFIED POLICY OF “CONNECTION ONLY AFTER SEVERAL ATTEMPTS AND EVERY 40 MIN DISCONNECTION”

    Reply
  • jithin ajith November 9, 2013 11:47 pm, 11:47 PM

    At night dey reduce the speed to less than 200kbps wat 3g are dese people providing worst service by any operator even if we pay little more we gt gud service frm airtel

    Reply
  • Maitray November 8, 2013 2:09 pm, 2:09 PM

    totally agreed. facing the same issue. docomo is now useless service provider to use internet. I am changing the SIM card.

    Reply
    • TATA DOCOMO November 8, 2013 4:50 pm, 4:50 PM

      Dear customer,

      kindly provide us your 10 Digit TATA DOCOMO number or mail us your issue at social@tatadocomomarketing.com

      regards,
      tata docomo
      customer care.

      Reply
    • Tata Docomo November 8, 2013 5:17 pm, 5:17 PM

      Dear Customer,

      We sincerely apologize for the inconvenience caused, Kindly share your contact details, so that we can get in touch with you regarding your concern.

      Thanks and Regards
      Customer Care
      Tata DOCOMO.

      Reply
      • prasad mayya November 8, 2013 5:42 pm, 5:42 PM

        what will you do ???
        i am constantly getting message like ” 39Rs 300MB 30days( actually 7 days+23 days )….. but when i contacted cc they said ” dont believe that message …. you will get only 7 days ” ……. this is TATA DOCOMO

        Reply
  • rajiv November 8, 2013 1:41 pm, 1:41 PM

    worst internet by tata docomo

    Reply
    • TATA DOCOMO November 8, 2013 4:51 pm, 4:51 PM

      Dear customer,

      kindly provide us your 10 Digit TATA DOCOMO number or mail us your issue at social@tatadocomomarketing.com

      regards,
      tata docomo
      customer care.

      Reply
    • Tata Docomo November 8, 2013 5:18 pm, 5:18 PM

      Dear Customer,

      Kindly tell us your exact concern, so that we can assist you further regarding the same.

      Thanks and Regards,
      Customer Care
      Tata DOCOMO

      Reply
  • suhial November 7, 2013 1:41 pm, 1:41 PM

    nOw i am only getting speed b/w 50-60 KBps …am linvinG bangalore town

    Reply
    • Tata Docomo November 8, 2013 5:18 pm, 5:18 PM

      Dear Customer,

      We sincerely apologize for the inconvenience caused, Kindly share your contact details, so that we can get in touch with you regarding your concern.

      Thanks and Regards
      Customer Care
      Tata DOCOMO.

      Reply
  • somu November 6, 2013 9:03 pm, 9:03 PM

    Iam andhra pradesh
    Evn i hav the same prblm evn vth frnds who r using doco

    Hw can we stop this..?

    Reply
    • prasad mayya November 7, 2013 1:00 pm, 1:00 PM

      simple….. dont use their sim…… no more cheap….. i have totally 4 sim….. mostly all are waste now…. call ,sms,data all are costly now……

      Reply
  • omi November 6, 2013 1:57 pm, 1:57 PM

    thanks dude for pointing out this issue. i thought i’m d only 1 facing this crap. i’ve literally have headaches connecting to docomo. i’ve huawei e173 device it also faces same problem, many ISP’s gets connected but dis load of shit doesn’t. i’ve complaned it to CC of docomo infinite times. the good old days of docomo.. yeah i remember that..!

    Reply
    • prasad mayya November 7, 2013 1:04 pm, 1:04 PM

      if you are using data cards, then no gsm player is cheap or dont have proper plan….. only 1gb or 2gb or max 4gb….. or you have to buy postpaid ……. therefore i bought mts sim and cdma data card ….. extremely cheap…. 178Rs 500MB evdo then 1x unlimited … i get 140kbps……. tower is 12km from my home…… already i crossed 7gb this month …….

      Reply
  • suraj November 4, 2013 9:30 pm, 9:30 PM

    Very soon i am going to change my sim card, due to autoddisconnection ..

    Reply
  • Nithish Mohan November 4, 2013 10:18 am, 10:18 AM

    True bro feels irritated facing same in kerala.. docomo is doing nothing

    Reply
  • sandeep November 4, 2013 1:17 am, 1:17 AM

    Same problem with me too after too many e-mail to tata docomo
    The problem is still same
    I am from maharashtra pune and my no is 9595759253

    Reply
  • Deepak October 27, 2013 2:47 pm, 2:47 PM

    So as I said earlier docomo has 2 types of cards. One for netsetter and other is for mobile internet.

    I have both the cards and mobile card has disconnection problem after 40 mins. I recharged my netsetter card and it works awesome without any disconnect and connects at first attempt always.

    Recharge difference
    Netsetter had 1 GB for 22 days in 255 rs.
    Mobile card has 2 GB for 30 days in 250 rs.

    Reply
  • Prem October 23, 2013 11:58 pm, 11:58 PM

    yes bro, im also facing both the issue with docomo in Tamilnadu. i called Customer care and they informed there is no issue with docomo end, please switch off and switch ON the mobile and try. if any one find the solution please let me know

    Reply
  • Umakant Mishra October 23, 2013 4:31 am, 4:31 AM

    It is not only the compulsory disconnection after 40 minutes, in which case I would at least expect upto 5 mb upload/download. But most of the times it just disconnects in 1 to 10 minutes abruptly which is even much worse. If I try to recharge mobile through online I succeed one out of 10 attempts. Often money goes from account and hangs in-between. It is extremely risky to do any banking/ financial transaction on docomo internet. It is just meant for casual browsing for time pass and no better than that. And by any chance, if the connection lasts upto 40 minutes then there is a compulsory disconnection.

    Reply
  • Gunjan Punjabi October 18, 2013 7:51 pm, 7:51 PM

    you have described the issue in exact words. The internet service is bullshit.

    Reply
  • Irfan October 15, 2013 7:23 am, 7:23 AM

    First I thought it is my only single problem, but it is National problem. Mine is not 40Min disconnect, Instead it stops browsing or downloading after every 40 tp 50 Mb And have to disconnect and reconnect. Secondly and commonly it never connect at first attempt, hav to try 7 t0 10 times.
    I hav tried a lot to port but wait may be this problem will rectif (Coz I am fan of dis Docomo). And now my patience is dead. Porting is the solution I think.

    Reply
    • urfrnd November 5, 2013 7:39 pm, 7:39 PM

      use APN: TATA.DOCOMO.DIVE.IN

      Reply
      • Prem November 5, 2013 10:27 pm, 10:27 PM

        bro!!

        If i use APN : TATA.DOCOMO.DIVE.IN in docomo most of the website not going and android application not working. any solution for this

        Reply
  • Sumanth October 9, 2013 10:23 pm, 10:23 PM

    I posted a complaint on pgportal.gov.in/ . I would request you all to do the same. I can tell you for a fact that complaints posted on that Public Grievance cell is promptly attended to because it has happened to me on 2 occasions so far apart from I hearing from others that complaints on the pgportal are genuinely looked into.

    But before that, you need to call Tata Docomo and register a complaint first and then post the complaint on the PGportal site 2 or 3 days later because you need to input a reference number of the complaint that you did to Tata Docomo.

    This is what I posted on the PGportal site just now:

    Dear Mam/Sir, I am subscribed to the 3G service on my Tata Docomo mobile phone connection. However, the 3G connection disconnects every 40 minutes because Tata Docomo has set a Session Timeout in their service so that the 3G connection gets disconnected. After trying multiple times (atleast 5 times) or waiting for half hour or so will it connect to the internet again. I lodged a complaint to them on 7th October and their service team called me today on 9th October from number 040-66570530. Their representative Miss/Mrs. Varsha says that is how they re-designed their 3G service so as to free up the bandwidth and connections to each signal tower of theirs. I then said, I donot want to be disconnected from the 3G internet at all and she says thats not possible. I then said none of this was mentioned in the terms and conditions paper which I filled out while applying to which she replied saying “this is an internal arrangement and it won’t be there in the terms and conditions”. My complaints to you: I donot want to be disconnected from the 3G service at all at any point in time. No other provider does this nor does it happen in other countries (atleast in USA and Europe it doesn’t). These 40 minute automated disconnections a completely disruptive thing to do. 1. For example, I get a Tata Docomo bill of 99 rupees and I want to pay the bill online. I login and do the needful and when I am on my bank account page to make the transaction, the 3G internet disconnects and I have to redo it all over all over again. 2. For example, if I am streaming videos or music, the internet disconnects and I cant do anything about it than wait for it to reconnect again which takes about 30 minutes. 3. The worst thing which happened to me (which is why I am complaining to you about this kind of service from Tata Docomo) is I went on a local trip on a holiday and I was using Google Maps to navigate the route. Every 40 minutes the 3G service would disconnect and and was held up in no-mans-land because theres no internet to navigate my route. I’d like to point you to a blogspot amongst the many that exist on this issue: http://telecomtalk.info/is-tata-docomos-disruptive-innovation-in-data-services-irking-users/108279/ Please read the user replies too. I would request you to take appropriate action and get the service rectified from Tata Docomo please. If not, atleast request you to allow me to port out my service to another provider. I am currently unable to do so please I have just ported in to Docomo and I cannot apply for porting again before 90 days. Please help. Regards.

    Reply
  • krishna murthy October 7, 2013 11:08 pm, 11:08 PM

    Sri very much thanks for your info. I am also facing these 2 issues with TD. Is there anyway to take this issue to TD higher authority

    Reply
  • Deepak October 7, 2013 10:15 am, 10:15 AM

    I use a cracked netsetter where any 3G/ 2G card works. I had purchased Docomo 3G Netsetter card in which never disconnects in Pune and I was really satisfied with this service.
    Later I purchased another card which was for mobile (I think there are different cards for Mobile and for Netsetter) and facing the same 2 problems mentioned in this blog.

    For my next recharge I will recharge the other card (netsetter) and will test it and share the experience.

    Reply
    • Praks October 8, 2013 5:55 pm, 5:55 PM

      Hey, please do let us know the test result with the netsetter card. Any solution to get rid of this irritating problem will be very much appreciated. :)

      Reply
      • Deepak October 27, 2013 2:48 pm, 2:48 PM

        I replied with the netsetter card experience.

        Reply
  • debjyoti roy October 2, 2013 9:29 am, 9:29 AM

    The above facts are absolutely correct. Specially the second one. Why doesnt docomo understand that when we take a servicw from you we distribute the no. To others.
    Again i have to go thru hassles of this again because no obe could resolve the issue.
    I used vodafone earlier and never faced such issue.

    Reply
  • Sumanth September 29, 2013 10:24 pm, 10:24 PM

    I am from Bangalore and I just ported my number from Vodafone to Docomo today because Vodafone doesn’t have 3G in Karnataka. I can’t tell you how much I am repenting. Everything in this article and in the subsequent replies so far is happening to me.

    It disconnects and takes hours to reconnect back again. The speed is good though when connected like others have mentioned but pointless with these disconnections happening.

    I can’t wait for 90 days now so that I can port to Airtel.

    Reply
  • Rahul September 27, 2013 5:56 pm, 5:56 PM

    I used Tata Docomo in maharashtra for more than 3 years and then ported to airtel because of same issues . I used airtel for more than 1 year but not really satisfied. I want to ask is docomo improved like old days ? I m thinking to port back to docomo.

    Reply
  • Gautam Iyer September 27, 2013 2:03 pm, 2:03 PM

    Here are the settings for non-disconnected quick access:

    1. Connection Name: All Time Docomo
    2. Connection type: http
    3. APN: tata.docomo.dive.in
    4. Proxy: 10.124.94.7
    5. Port: 8080

    Reply
  • Unnikrishna Pillai M P September 24, 2013 7:15 pm, 7:15 PM

    First of all, Thank you very much to you Mr.Srikapardhi, for publishing this article.

    I was using docomo service for a long time and i was experiencing exactly the same problems you mentioned. Really unfortunate that i thought this might be my Phones complaint.

    But Now i bought a new phone and in this also i am experiencing the same problem.
    Then i caught the issue.So i searched internet and read your article.

    Unfortunate to say that the problem of not connecting to internet is not solved till now.
    One more problem with Tata docomo is that when you are in an area of no network coverage for some time, even when you are back to the full network coverage area, it is taking very long time to bring back the network connectivity for the basic call/ messaging functionality.

    Once more Thank you very much for bringing up the issue to public notice.

    Tata docomo, please address the issues which are disturbing all of your users.

    Thank you,

    - Unni

    Reply
  • RajaKumar September 21, 2013 1:11 pm, 1:11 PM

    I think situation improved after this article,
    Now I am experiencing less disconnections and quick connection in pune.

    Reply
  • Kailas September 21, 2013 8:53 am, 8:53 AM

    Am from Trivandrum,Kerala.
    These two issues are common for me also.
    But I got one extra!!while I download some big files like videos and updation via Google play Store my smartphone is getting stuck/hang..then I want to restart my phone to make any changes to that stuck
    Y??!!

    Reply
  • Praveen Iyer September 15, 2013 8:04 pm, 8:04 PM

    The problem is In many areas either Tata docomo gives it infrastructure on rent to other telecom company for using for example in MP videocon uses tata docomo towers, so problem comes for docomo customers naturally

    Reply
  • Alwin September 15, 2013 7:07 pm, 7:07 PM

    Very good written. MNP customer from Vodafone to TATA DOCOMO. monthly 3G Use 5GB and talk time use 1000. i was facing same issue. automatically 3G connection disappear anywhere at any time. then again MNP last month to Vodafone. since last one month not a single minutes i was disconnected from 3g Internet. in last month of docomo i used to connected for 8 hours out of 24 hours. whatever you try. in tata docomo i was getting 3-5 mbps and in vodafone i am getting 8-10 mbps. but tata docomo 3G plan are killer. vodafone is dam costly. according to my usage combination i am paying 75% more in vodafone but happy to pay that then struck with docomo.

    Reply
  • Jithin Johny Geogre September 14, 2013 10:20 pm, 10:20 PM

    I am using tata docomo 3g on bangalore. I am also facing the two issues specified by you every time. they are not even able to provide some proper solution for this. 24 x 7, it need more than 5 attempts to connect to the internet. The 40 minutes disconnected troubles when downloading some files .

    Well written :)

    Reply
  • shashank September 12, 2013 4:21 pm, 4:21 PM

    Guys, i’m from uttarakhand and i’ve been facing the same problem as well for the past 6 months. Customer care service is worst in tata docomo, i think they don’t even know that they’re working for tata docomo. They don’t have any idea of even a single scheme, all they are good in is giving foolish solutions to our problems. As i’m writing this comment, the time is 38:45, so a minute more and then again, workout time for my fingers !! :D I’m moving to idea now, it is much more better. Good bye tata docomo !

    Reply
  • Amar September 11, 2013 8:52 am, 8:52 AM

    Hi Srikapardhi,

    It seems the issue is resolved. My connection getting instant connected from yesterday. and there is no 40 mins. disconnection issue.

    Finally…..

    Reply
    • srikapardhi October 15, 2013 10:43 am, 10:43 AM

      The issue is not yet resolved.. Some tweaks might have happened but the problem is still persisting :(

      Reply
  • Vivek September 7, 2013 6:19 am, 6:19 AM

    Doing this thing is a big PITA.

    However, I feel that this connectivity issue of 40mins is only for those on a data pack – my pack expired today, and about 100+ bucks of main balance has gotten cut.

    Will be porting to Airtel anyways, since my office is now moving all mobiles from other operators into Airtel CUG plan.

    Reply
  • sri September 6, 2013 1:47 pm, 1:47 PM

    It is time to say GoodBye forever to TataDocomo. Today only I understand how foolish my decision of making a move to Tatadocomo a year ago. I changed in my TDC account online , the plot no. of my billing address as I just moved to my next plot. This morning without any info TDC barred my outgoing of calls and sms too. When I speak to Customer care, they are asking me to go and submit the new address proof at any of their 3 main offices which are far from my place.
    ****** They cant take any proof by email but they need money by online********

    I have to drive 10 km to their office in horrible traffic and submit my address proof to get outgoing activated.

    Its the end with TATADOCOMO forever. I am porting out

    Its Done

    Reply
  • Rhishav September 6, 2013 10:11 am, 10:11 AM

    Thats the
    reason why I
    ported out
    from TD to
    airtel. Although airtel’s net
    speed is not so good but still
    connectivity is very good. I
    found speed on Vodafone to
    be the best in my circle
    almost at all the places in my
    circle. I also tried out !dea
    but not so good in my area
    maybe better in other areas
    or states. On the whole very
    happy with Vodafone and
    Airtel.
    I am from Kolkata.

    Reply
  • abilash September 4, 2013 1:07 am, 1:07 AM

    Do the New from Docomo

    I recharged from tatadocomo.com for 3g minute pack of Rs 11/- which gives 60 min data till midnight.

    My *111*1# account get credited with 3600 sec ( 60 min ). as per taradocomo.com 3g plan.

    Rest assured …… Problems…..

    While using data its getting deduced from main balance. Special balance still showing 3600 sec as balance.

    Called customer care.
    I can’t digest his points..
    1. He said no such denonination available.
    I told about tatadocomo.com online recharge site.
    He told me who told you to recharge from other site.

    2. I said what about my recharge , he told the anount will be credited back to your Bank account as transaction is failure.
    (actually i did recharge using mobile balance. Really Amazing…. ).

    3.Asked about special balance shown. he explained me its 60 min tata 2 tata balance.
    he told me rs 11recharge gives 60 min t2t talktime.
    (but call to tata is charged from main )

    Then Docomo style….
    He said he will transfer the call to senior . As usuall with docomo phone gets disconnected in minute.

    Called from other docomo no. as docomo usually dont allow to call 198 twice in a day.

    Told the problem.
    this time my luck call gets connected to senier cc.
    Explained him everything, atlast he told 60 min only valid from the time of recharge.
    I asked then why its mention pack vaild till midnight.
    replied will revert back.

    i asked complaint no. He said, for docomo its not a complaint to register.
    Asked any senier person to help.
    Told me call at tommorrow 10.

    Infereneces:-
    1. No one in customer care knows about docomo online recharge portal. yes some knows it exist , but they have not visited it in there life.

    2.Customer care : No words to express it- Even a 10 year loyal customer will port out if they happen to speak to them in their life.

    3. Docomo customer care and tatadocomo.com website are TWO diferent companies.

    Great going Docomo….

    Reply
    • bilal September 4, 2013 8:38 am, 8:38 AM

      Use HVC setting its also mentioned in terms and conditions if u visit the wesbite.

      use TATA.DOCOMO.INTERNET.HVC setting.

      then it will work absolutely fine.

      Reply
  • Sudipt123 September 3, 2013 6:45 pm, 6:45 PM

    Great analysis and feedback for Tata Docomo 2g Service there Srikapardhi, Facing similar issue here on my android handset. Infact the need for data pack arises due to the phone being connected. I share the same opinion and look towards the resolution of this feature by TATA Docomo.

    Reply
  • Bilal Mohammed September 3, 2013 1:41 pm, 1:41 PM

    hi telecomtalk.info,

    Please update this news. Tata docomo 3g has launched new 3g pack which cost Rs 11 under which you get 60 mins of unlimited 3g browsing. Speed depends on your area and network.

    Maharashtra Circle – Pune..

    I activated the same by recharging with Rs 11 pack from *141#. In 3g packs section. the same can also be activated from website.

    The speed I got is around 5 mbps. so in total 60 mins I downloaded around 1 gb. My lots of time got wasted in selecting what to download.
    You can activate the Rs 11 3g pack multiple times in a day and the great thing is there is no 40 mins disconnection problem in this pack.

    So please update this news of Rs 11 3g pack of 60 mins unlimited 3g browsing.

    Regards, Bilal Mohammed. From pune.

    Reply
    • SS September 3, 2013 2:15 pm, 2:15 PM

      Hi Bilal

      Its will be the best plan if true.

      Reply
  • Nivedhita September 3, 2013 1:59 am, 1:59 AM

    Honestly the worst service….. Docomo has been ma alternate number pathetic service….

    Reply
  • Bird September 2, 2013 12:32 pm, 12:32 PM

    I changed from Docomo to BSNL for the same reason 4 months back. Then when complained the issue, i was informed it due to issue of my mobile device!

    Reply
    • Duane Bayliss September 3, 2013 1:26 pm, 1:26 PM

      @ BIRD – whoever told you that just tries to make a CH%^&YA of customers!

      Reply
  • vinoth August 30, 2013 8:27 pm, 8:27 PM

    well said bro. I am also having the same problem.

    Reply
  • Saurabh August 29, 2013 7:15 pm, 7:15 PM

    Videocon is using TD network in Haryana but on Videocon numbers there is no disconnection problem after 40 mins and it stays alive but worst part is data sending and receiving stops every 2-3 minutes and sometimes no data transfer after connection. So Internet experience on Videocon numbers using TD network is not good at all. Speed on their own network is good if you are getting good signal and now connection established in first try which used to tease before. That problem was solved in July starting. But I have very weak Videocon’s own coverage in my area. But my friend receives good signal and constant speed of over 250Kbps in his area.

    Reply
  • kattunga vishal August 29, 2013 12:50 pm, 12:50 PM

    hi

    After reading the issues above i feel this is common problem faced for users on all docomo network data service…..

    i thought it was problem only for my connection using the number from 3years..

    I now understand this is the same above problems i face daily so i shifted to BSNL which really great nowadays and improved from its state somewhat with better functionality..(after-all it is government equipments high quality, but for the improperly poor maintained else they would rock as one knows..)

    thank you for the sharing the concerns..

    vishal

    Eluru

    Reply
  • VB August 27, 2013 7:29 pm, 7:29 PM

    When globaly routable ip adreses are occupied, doco can assign private address to the users rather than making users strugle to get a ip .
    BTW doco reps are still giving these common excuses in their explanations!!

    “However, such products, especially data/internet usage products are dependent on various factors for accessibility and continuity. Some of these factors being in our control and others beyond. Some factors which are beyond our control, but which hugely and adversely impact data usage are –

    Objects / buildings between you and the network, can impact on the signal strength and therefore affect connection speeds/ continuity.

    At peak times when many people are using the network, connection speeds, and quality suffers.

    Also as with any network based on radio technology, handset quality or local conditions may prevent or interfere with network reception within coverage areas.”

    Reply
  • Ratan V A August 27, 2013 4:43 pm, 4:43 PM

    hubli dharwad Tata Docomo 3g
    data service in hubli 3rd class, no
    fast. my 3g speed is 345 kbps.

    Reply
  • Amar August 27, 2013 3:10 pm, 3:10 PM

    Ohh… Duane is a South & North Head – Postpay Call Centre Operations at Tata Teleservices Ltd at Tata Teleservices Ltd.

    can see his profile here.. linkdin

    We have sent too many Emails, tweets, Calls and chat sessions but till date issue is there… I am porting out my all 5 numbers today to Voda & Idea..

    Reply
  • PD August 27, 2013 3:07 pm, 3:07 PM

    Srikapardhi – I too vouch..! Can’t resist to LODGE my displeasure. TD forfeited the “innovator” badge, even for “disruption” too !!.. I think those at the marketing dept are only interested in “cut” in the media advts. One feel disgusted to see/hear their loathsome “too…(cut !!)…..turoo (cut !!)……..tooo”. See even their advt carry “data” disruption in sound….! Wasting money for a “song” ! They could very well use the fund for providing the much needed corrective step.. God save them…!

    Reply
  • Yusuf August 27, 2013 2:15 pm, 2:15 PM

    Guys!!
    Lets flood TD customer care e-mails with complaints. (Though they are already aware about the issue). Lets annoy them (in the same way as they are annoying their users).
    Forward the same mail daily. Let each and every TD customer do this.
    If you cant Convince them, Annoy them.

    Regards,
    Annoyed and Frustrated TD User

    Reply
  • Nitin August 27, 2013 1:59 pm, 1:59 PM

    I ported out from BSNL to Tata Docomo 3 months back.
    BSNL had and still have similar issues of having to try multiple times to get a data connection.
    Same is now happening to Tata Docomo.
    I am now waiting to exhaust my main balance before porting out to IDEA.
    As heard from friends, IDEA is the best network and data connection in Maharashtra.

    Reply
  • srikapardhi August 27, 2013 1:00 pm, 1:00 PM

    As a first step to leave Tata Docomo services,I requested for Disconnection of my POST PAY Connection with immediate effect.

    Reply
    • Sonam August 27, 2013 1:19 pm, 1:19 PM

      Me too! Let’s hit them where it hurts most!!

      Reply
  • guru August 27, 2013 10:51 am, 10:51 AM

    i suggest please use the oldest or 2nd oldest operator in your circle
    they will have 900mhz towers and offer good connection
    avoid 1800mhz i.e new operators

    Reply
  • Imran August 27, 2013 8:43 am, 8:43 AM

    I have expressed issue in TT here . . . .coz iam facing this issue many from months,,,, hope tata docomo will solve this issue soon

    Reply
    • Duane Bayliss August 27, 2013 10:36 am, 10:36 AM

      Let’s hope so, do there doesn’t seem to be any intention on their part to do so (as the less-IP-available issue could have been sorted out a long long time ago!)

      Reply
      • Srikapardhi August 27, 2013 11:28 am, 11:28 AM

        Thanks @Duane for sharing your valuable views and opinions on the issue.

        Reply
        • Duane Bayliss August 27, 2013 8:06 pm, 8:06 PM

          Please Sri. Lets catch up sometimes, as we book stay @ Hyd.

          Reply
          • Srikapardhi August 27, 2013 8:54 pm, 8:54 PM

            Definitely … it will be my pleasure :)

            Reply
  • Debabrata Dutta, Kolkata August 27, 2013 5:07 am, 5:07 AM

    I personally think that tata docomo gsm’s days are over…… day by day their network quality and customer services becomes worst in Kolkata circle………but they never forget to increase the price of stv day by day(directly or indirectly)………they also stopped services in West bengal circle…… call drops, voice cracks and at the same time in evening i have to dial a number for 6-7 times to get connected from my docomo gsm number……….no indoor coverage in Hooghly river side area……… they termed it as “null zone”……… I think that they want to say this place is not included in Kolkata…… lol….. :P

    Reply
    • Duane Bayliss August 27, 2013 10:36 am, 10:36 AM

      Yes sad but true.

      Reply
  • swapnil August 27, 2013 1:06 am, 1:06 AM

    same issues faced 100% truth —- true voice of a disgruntled consumer R.I.P. TD as soon as possible………………

    Reply
    • Duane Bayliss August 27, 2013 10:37 am, 10:37 AM

      @ Swapnil – have you tried complaining to listen @ tatadocomo. com about the LESS IP (aka FREQUENT DISCONNECTION) issue? Nothing will improve, but YOU will FEEL better :-)

      Reply
  • Javed shaikh August 27, 2013 1:03 am, 1:03 AM

    I’ll change my docomo, its nt connect in one attempt, sms also sending failed manytimes nt goes in single attempt. Reliance is best for internet, good data plan, excellent network, 3g service available. So good to be port at reliance network.

    Reply
    • Duane Bayliss August 27, 2013 10:38 am, 10:38 AM

      AIRTEL is the best for speed … at least in circles like AP, KA where they have 900Mhz frequency.

      Reply
  • Sandeep August 26, 2013 9:21 pm, 9:21 PM

    I agree I too
    facing same
    problem in
    pune with
    Tata docomo GSM service.
    I have given many complain but they are not ready to stop auto disconnection.

    Reply
    • Duane Bayliss August 27, 2013 10:39 am, 10:39 AM

      Its a company decision due to less IP address available. So when all IPs are in use (allocated to users) this problem happens.

      Reply
  • ckswain August 26, 2013 7:29 pm, 7:29 PM

    I’m using Docomo last 1yr. in Odisha since last 6 month it’s normal network condition is worst I’ve complained several times but no ratification now it’s doll in service it’s time to reject

    Reply
    • Duane Bayliss August 27, 2013 10:39 am, 10:39 AM

      whats DOLL in service

      Reply
  • rajesh August 26, 2013 5:45 pm, 5:45 PM

    I face same issue in blore

    Reply
    • Duane Bayliss August 27, 2013 10:40 am, 10:40 AM

      @ rajesh – as their GPRS server is common across India the SERVER DISCONNECTION (when not in use or lying idle) will happen across India.

      Reply
  • Brijesh Yadav August 26, 2013 4:37 pm, 4:37 PM

    tata docomo ke sare officers and managment ka dimag kaam karna band ho gaya hai.

    Reply
    • Duane Bayliss August 27, 2013 10:41 am, 10:41 AM

      :-)

      Reply
  • Jagannath August 26, 2013 4:26 pm, 4:26 PM

    After using Docomo in Orissa, I realised that all operators including BSNL are much much better both in terms of Internet Connectivity and Network Coverage. Tata Docomo usually provides cheaper tariffs but it takes hours to get the internet connected on a PC with USB Dongle, & when it gets connected the speed is damm slow (unusable). I wasted my money on a SIM & a Data Pack. #Regret

    Reply
    • Duane Bayliss August 27, 2013 10:41 am, 10:41 AM

      :-(

      Reply
  • Azhar August 26, 2013 3:57 pm, 3:57 PM

    Ya all same problem now u switched to idea

    Reply
    • Duane Bayliss August 27, 2013 10:42 am, 10:42 AM

      @ Azhar how is IDEA ?

      Reply
      • bharath kumar August 27, 2013 12:49 pm, 12:49 PM

        idea is good in some states, some time the gprs are slow, but it not a big issue.. but service is good..

        Reply
        • Duane Bayliss August 27, 2013 8:07 pm, 8:07 PM

          Try VODA and AIRTEL …if one wants good speeds with (always online) use the 3 leaders !! We may call them catrels etc but end of the day they DO provide a good service. No one can deny that.

          Reply
  • sarath August 26, 2013 2:48 pm, 2:48 PM

    ported to bsnl due to this reason…

    Reply
    • Duane Bayliss August 27, 2013 10:43 am, 10:43 AM

      Yes thats the only way out as TATA DOCOMO will not rectify this problem for next few years.

      Reply
      • Rhishav September 6, 2013 12:43 am, 12:43 AM

        Thats the reason why I ported out from TD to airtel. Although airtel’s net speed is not so good but still connectivity is very good. I found speed on Vodafone to be the best in my circle almost at all the places in my circle. I also tried out !dea but not so good in my area maybe better in other areas or states. On the whole very happy with Vodafone and Airtel.
        I am from Kolkata.

        Reply
  • Rahul August 26, 2013 2:24 pm, 2:24 PM

    I am from Kerala . i’m also facing the same issues

    Reply
    • Duane Bayliss August 27, 2013 10:43 am, 10:43 AM

      @ Rahul – you will as the GPRS server is common for entire India.

      Reply
  • Ashish Juneja August 26, 2013 1:55 pm, 1:55 PM

    Tata Docomo after aircel, gained the territory charted by it in data services. I used tata docomo for internet connection for 6 months to 1 year around 2009-2010. Now i do not consider tata docomo anywhere. Tata docomo should seriously work on issues mentioned above. Every other user faces theses problems.

    Reply
    • Duane Bayliss August 27, 2013 10:44 am, 10:44 AM

      @ Ashish this is a pan India issue, which everyone in Tata Docomo is well aware of.

      Reply
  • Janak Kumar Yadav August 26, 2013 1:42 pm, 1:42 PM

    Totally agreed to whatever you have writtent here, I am Tata Docomo GSM Postpaid user from Kolkata and I am facing the same problem since last 3 months after porting in from Airtel to Tata Docomo. I feel regretted to switch to Tata Docomo as apart from poor internet connectivity, users also face voice cracks, call drops and even ‘No Network’ when the phone goes into jeans/trouser’s pocket. I am bound for this month but will MNP to Another network as soon as I complete 90 days of boundation from TRAI.

    Reply
    • Duane Bayliss August 26, 2013 4:37 pm, 4:37 PM

      Yes 90 days is not such a long period to port back to Airtel :-)

      Reply
      • Janak Kumar Yadav August 28, 2013 11:57 pm, 11:57 PM

        You are right Duane, but instead of porting TD GSM number to Airtel after a boundation of 90 days,I am thinking to switch to Aircel isntead, its call rates and data services are awesome in Kolkata. I don’t know why Aircel is not earning profit,but its gaining customers rapidly everywhere…

        Reply
  • Adi August 26, 2013 12:46 pm, 12:46 PM

    Thanks Srikapardi for the most awaited artcile. I had used this worst and dishonest operator by porting-in from Airtel for 18 months and struggled everyday!!!

    Now, being back to Airtel, it’s excellent and can’t be compared with TD. Using Aircel for internet.
    - From the past 3 months, my number was never “not reachable”/”switched off” – TD
    - Always online[which was a hell of a difficult with TD]
    - I need not see if my data is connected/disconnected, coz my phone is smart and Airtel/Aircel understands this smartness
    - Enjoying the best tariff
    - Not contacted customer care from past 3 months!! This is the best part. With TD, everyday it was mandate to contact TD customer care with their bullshit n/w, services, illiterate customer care.
    - Paying less than what I used to pay to TD for their disruptive services including both Airtel and Aircel for month

    and happy :)

    For those who are still with TD, just spend few hours to select another network. ALL other networks and services are better than TD. There is no point in wasting your precious time with TD customer care or get distracted and get angry for connecting to data network!!! Don’t be fooled off by thinking other operators are costly. With the low quality services of TD, you are paying more and using an expensive tariff. TD tariff is not cheap, only their services/network/everything is cheap.

    Use Aircel’s Simpossible – available in Karnataka and Andhra Pradesh for best tariff if you spend most of your time in city limits.

    Reply
    • Duane Bayliss August 27, 2013 10:45 am, 10:45 AM

      Well said.

      Reply
  • sumanth August 26, 2013 10:41 am, 10:41 AM

    Hi guys.
    Am working in td for the past 6months as custumer care executive .and using do como past 3yrs.Usually customer having prob net connectivity… its a huge prob…

    Reply
    • Duane Bayliss August 27, 2013 10:46 am, 10:46 AM

      @ Sumanth – if you are in Tata Docomo why havent you done ANYTHING about it????

      Reply
  • Rahul August 26, 2013 10:36 am, 10:36 AM

    Because of this problem, I have shifted to vodafone and airtel in mumbai from tata docomo and I am very happy now.

    Reply
    • Duane Bayliss August 27, 2013 10:46 am, 10:46 AM

      @ Rahul – good for you. Pay more, get better service.

      Reply
  • Anand @ Maharashtra - Nasik August 26, 2013 10:19 am, 10:19 AM

    Thanks to Srikapardhi & All for sharing same issue which I have faced.
    I was using TD since last more than 3 yrs and these were golden days for my cellphone experience as just got android 3G device and TD data pack of rs 65 (1 GB for 30 days) which was yielding HSDPA signal.
    Then came to 3Gsmartlife pack of Rs 246+4 for 1 GB for 30 days
    next one was rs 250 unlimited net and best part of this was u can recharge it with your mobile balance so every time net is free just keep balance more than 250 rs.

    But you you all mentioned i too have faced 29 min disconnection, weak signal strength even for making and receiving calls than earlier days.

    But since last 8/9 months all said prob observed and kept TD sim aide and started using BSNL. Presently BSNL is best i feel for the data in Maharashtra as they offer 6 gb in 302 rs 90 days validity though the plan id 2G but speed is so good that i can make video calls through Google hangout and Skype as well.

    Just came to know that BSNL now revised all the data packs lets see whats there now.

    But if TD is not listening us then better answer is to keep their sim aside (don’t close it) and explore other operator.

    TD shall wonder that even though we have not loose customer-base but revenue has dropped drastically that will be good lesson to them.

    Reply
    • Duane Bayliss August 27, 2013 10:47 am, 10:47 AM

      Well said

      Reply
  • Manish August 26, 2013 10:10 am, 10:10 AM

    Agreed! Same issue on all my Tata Docomo numbers.. I’ve Called+emailed+tweeted them numerous times; every time they have a new and different explanation, but not at all interested in resolving the issue.. God help them. Hope this one reaches them!!

    Reply
    • Duane Bayliss August 27, 2013 10:51 am, 10:51 AM

      @ Manish the issue is pan India as the GPRS server is common, so you will have it on all your TD numbers. YOU need to decide to stay and suffer in silence OR to port out.

      Reply
  • Tata DOCOMO August 26, 2013 10:06 am, 10:06 AM

    Dear Customer,

    Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link (Operation time 8 AM to 12 Midnight) -bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

    Thanks and Regards
    Customer Care
    Tata Docomo.

    Reply
    • Sonam August 26, 2013 11:21 am, 11:21 AM

      It is not an individual issue. It is for everyone. Why don’t you read the article and the comments of users and act accordingly. Some people speak out in public forum, others throw their SIM. The team whose innovative idea it was – needs to be severely dealt with. No far farsightedness. Such a shame!

      Reply
      • srikapardhi August 26, 2013 11:27 am, 11:27 AM

        +1

        Reply
        • Abrar August 26, 2013 12:59 pm, 12:59 PM

          Why do you require individual details? Can’t you understand the problem? Just remove auto-disconnect parameter from your system. And queries of 50% people will be resolved.

          Reply
      • sujai August 26, 2013 1:09 pm, 1:09 PM

        +1

        Reply
      • Duane Bayliss August 27, 2013 8:34 pm, 8:34 PM

        @ Sonam – the “team” should be given a public caning.

        Reply
    • renjucool August 26, 2013 1:17 pm, 1:17 PM

      If you didn’t help your customer, someone else will help them. That’s why MNP is here. Friends just port out from TD and move to reliable networks in your circle rather than wasting your time and money in this crap network. And for your info Mr.Customer Care you take all the numbers from your database for this complaint.

      Reply
    • SS August 26, 2013 1:29 pm, 1:29 PM

      You guys have been posting the same reply every time and you have never resolved any issues, and you are asking number?

      Why? You don’t have eyes to see what 100+ people are saying about your pathetic network on this page?

      Stop behaving like kids TD, else you will pay a huge penalty very soon!

      Reply
      • Duane Bayliss August 27, 2013 8:35 pm, 8:35 PM

        SS everyone @ TD knows about it – you dont need sample numbers OR complaint details. Just pick up a Tata Docomo SIM (anywhere in India – except Delhi, Jammu-Kashmir or North East-Assam) and TRY to use it.

        Reply
    • deepak August 26, 2013 10:10 pm, 10:10 PM

      you again proved you are dumb enough to not to understand what customer requires, while it has been explained in all length and breadth.

      Reply
  • deepak August 26, 2013 9:32 am, 9:32 AM

    YES I am too facing
    the same issue.
    I am using docomo
    net since last 3 years,
    But now a days connect to internet
    takes around 10-15 times attempt,
    very bad.

    dombivli

    Reply
    • Duane Bayliss August 27, 2013 11:28 pm, 11:28 PM

      Its a pan India problem

      Reply
  • rony August 26, 2013 8:51 am, 8:51 AM

    Facing the same issue in Karnataka circlr (Bangalore) :( :(
    Worst network provider. :(

    Reply
    • Duane Bayliss August 28, 2013 12:09 am, 12:09 AM

      It will happen everywhere

      Reply
  • Shree August 26, 2013 7:11 am, 7:11 AM

    Sir,
    This practice could be for:
    1. Stop / disrupt data downloads from non torrent sites – movies, songs where you cannot resume a download.
    2. To enable others waiting in the queue to connect. Most TD cell sites are over crowded. Soafter 40 min you rea ejected and placed in the que to reconnect as and when a free port is open . Even then there are others who are on autio reconnect. So it is a gamble while reconnecting. We ar a socilalist republic!! So equality to all. So 40 min net at a time. Guess they will try this gimmick on prepaid broadband too. So more customers on the same infrastructure. This is rationalizing usage and enforcing a quota system because the infrastructure is not going to be upgraded. It is like u cant order a coffee and sit all day long. U gotta keep ordering every 40 minutes. So Td has the cake and eats it too. Actually a good case to be sent to TRAI.

    Reply
    • SriKapardhi August 26, 2013 10:02 am, 10:02 AM

      1. We paid for our data and can’t we use it ? more over they also advertise – for your uninterrupted downloads use tata docomo data packs.
      2.over crowded. Thats their technical issue. Is this for any reason are they giving any discount for data or voice ? please be in que your turn will come? Then what about Airtel,vodafone , idea who are having more subscribers? aren’t they providing continuous data services?

      Reply
    • Duane Bayliss August 28, 2013 12:10 am, 12:10 AM

      @Shree
      why would an ISP want to stop its customers from using its services?
      Its nothing but a SHORTAGE of IP addresses.

      Reply
  • Tenji John August 26, 2013 1:59 am, 1:59 AM

    With the recent setbacks that Tata Docomo has faced with the government and the 2G scams, scrapping of licenses, and the burden Tata has put on Docomo to take over the CDMA services as well…along with internal changes…this has piled on the pressure on Docomo. They are in no mood to go ahead with network expansions, spend on the network anymore. On the other hand, Tata has stopped funding for this venture. Tata Docomo spent a lot on unnecessary advertisements, endorsements that have added to their woes. All this have put them in a debt of nearly 29000 Cr and a quarterly loss of Rs 126 Cr for June 2013. Tata is in no mood to JV with MTS due to some God Forsake reason…No extra revenue generation, no addition of subscribers, no capital infusion, no network expansion, No new offers…Tata Docomo is bound to do all these stunts like data disconnection, costly tariff packs, lesser freebies etc etc…to save this venture which is already in tatters.

    Reply
    • Duane Bayliss August 28, 2013 12:12 am, 12:12 AM

      Wow… awesome industry analysis. “Close but no cigar”

      Reply
  • rajesh August 26, 2013 12:09 am, 12:09 AM

    I agree I too facing same problem in pune with Tata docomo GSM service. Thanks for raising this issue

    Reply
    • Duane Bayliss August 28, 2013 12:12 am, 12:12 AM

      Pune… it will happen everywhere as infra is common.

      Reply
  • suryablore August 25, 2013 11:58 pm, 11:58 PM

    YES I am too facing the same issue.
    I am using docomo net since last 3 years,
    But now a days connect to internet takes around 10-15 times attempt, very bad.

    I have thought auto disconnection is only for the APN= tata.comomo.internethvc, but its happening for regular APN too. So something wrong with tata docomo network.

    DOCOMO, I was always satisfied with docomo customer care, but no +ve answer from this regard.

    Reply
    • Duane Bayliss August 28, 2013 12:13 am, 12:13 AM

      Nothing “wrong” this is the intentional strategy adopted to ensure the shortfall in IP addresses is overcome!

      Reply
  • deb August 25, 2013 11:05 pm, 11:05 PM

    i am currently using tata docomo 3g and i had to switch on/off my data connection multiple times to get connected to internet.its frustrating many times.hope docomo improves their quality asap.

    Reply
  • Ajmal August 25, 2013 11:02 pm, 11:02 PM

    Hi.

    Thanks for such a wodnerful topic . I am also facing this issues for a long time . Earlier i thought that the issue is with my Mobile phone ( unlocked iphone ) , and recently realized tht the problem is with docomo.

    My issues are

    1) Due to the session ?????? time out apps are not getting reconnected in background and we usually misses push messages , chat etc etc ..

    2) I doubt whether the session is 40 min or not. it frequently disconnects and not getting connected by multiple attempt.

    Docomo .. Do something urgently … whatever the reason you say it is unreasonable and we customers are not happy about this issue..

    Reply
  • Shalabh Agarwal August 25, 2013 10:44 pm, 10:44 PM

    the only soloution for this problem is PORT OUT. Thats it.

    Reply
  • ishank August 25, 2013 10:18 pm, 10:18 PM

    Yes 100% true I m also faceting ploblem

    Reply
  • abhi August 25, 2013 10:17 pm, 10:17 PM

    yess!!!!! worst 2G gprs now!!!
    really wanted to get it fixed asap
    rather mobile portablity is availble there!!!!!!!

    Reply
  • Rohan Sharma August 25, 2013 9:41 pm, 9:41 PM

    About DATA : – 100% True.. I agree to every bit of this article.. I always thought that Samsung S2 had some issues..I keep trying n no of times before it gets connected and does not get connected when you need the most…The most horrible part is the CSD team(customer service department), they are useless since they agree that they too cant do much about anything. And keep asking to mail their nodal office..

    About Network : The company spends crores of rupees advertising that they have the best network.. Trust me, I have never in my life faced network issues on any other operator. Half of the time it says that the mobile you have called is switched off when the mobile is open with full network..In Mumbai they ask to latch on to Loop’s network and that is another biggest pain..All in all..this company should be penalized and stop fooling people about their service.. Asking for a good network is not much i guess from a telecom company…THE WORST TATA PRODUCT i would say..!!! BEWARE – PLEASE STAY AWAY FROM TATA DOCOMO NETWORK!!!!

    Reply
    • Shalabh Agarwal August 25, 2013 10:46 pm, 10:46 PM

      very true.

      Reply
  • S.SUDHAKAR August 25, 2013 9:34 pm, 9:34 PM

    Not even a single operator in the world is bothered about customer’s concerns. These will not correct themselves even after seeing this report.

    So this report can only alert the users.

    Reply
  • vipin sharma August 25, 2013 9:07 pm, 9:07 PM

    Thanks for the feedback guys. Surely we will work on the resolution of the concerns raised.

    Reply
    • SS August 25, 2013 9:28 pm, 9:28 PM

      Hey- Are you from Tata Docomo? If yes, then please take a note that your network —!!!!

      Reply
      • vipin sharma August 25, 2013 11:05 pm, 11:05 PM

        Yes

        Reply
      • vipin sharma August 25, 2013 11:06 pm, 11:06 PM

        Yes am a Docomo employee and Will post the queries to respective departments.

        Reply
        • bharath kumar August 26, 2013 12:55 am, 12:55 AM

          please if they dont have ip, they need to buy right, u guys already know that.. u guys have taken less ip for providing a 2g edge and 3g.. now… network is worst part of it..

          Reply
        • Sunny August 26, 2013 9:06 am, 9:06 AM

          Docomo employee??? Hahaha. Don’t make fool out of yourself and others. Only authorized Docomo CC which are present on social media post here. And people working in technical department don’t come directly.

          Reply
    • adil August 25, 2013 9:32 pm, 9:32 PM

      Who are You?

      Reply
      • jonty August 26, 2013 1:26 am, 1:26 AM

        really, and you can solve it….do make others fool…

        Reply
  • Mayank Singh August 25, 2013 8:52 pm, 8:52 PM

    Yes,very true,TD was very good in the beginning.
    But now,it is just below average.
    I get very weak signals at my place.
    My device was on dual mode(2G/3G).It kept on changing from 2G to 3G and vice-versa.
    Another thing.I’m a UP(W) user and when I go to UP(E) circle,TD shows as Vodafone(Roaming) despite the fact that they have TD network at that place.
    By doing this,they are able to charge data on as-you-go plan and not activated data plan.
    Others operators like AT and BSNL etc. don’t follow such practice and I’m thankful to them for this.
    Well,I have now ported my TD number to Vodafone and I’m happy.

    Reply
  • Mr.yogi August 25, 2013 8:37 pm, 8:37 PM

    Was facing the same problems ,ported out Tatadocomo to Vodafone

    Reply
  • SASHI August 25, 2013 8:34 pm, 8:34 PM

    DEAR SIR,
    I THANK FOR THIS ARTICLE…….. THE MOST WORST WORSTEST NETWORK IS TATA DOCOMO….. ESPECIALLY 2G DATA SPEED IS AWKWARD …. THANKS FOR YOUR EFFORTS……DONT BUY TOCOMO……………

    Reply
  • Mukul August 25, 2013 8:33 pm, 8:33 PM

    2G service is worst and all the problems mentioned here is 100 % correct

    Reply
  • Yatin Chawla August 25, 2013 8:32 pm, 8:32 PM

    Facing the same issues :(

    Reply
  • VB August 25, 2013 8:07 pm, 8:07 PM

    i heartly thank you author, for putting this matter on website. ppl share this everywhere you can.
    I m completely tired of this shit. since 5-6 months i m facing this. just tried registering complaint to CC two days later i got a call from doco and told me that MMS apn is activated which is the cause for this problem. they deactivated mms apn and assured me that problem is solved. but its in vein. PROBLEM IS STILL THERE. now forwarded matter to appelete with complaint numbr. Actually i had mailed appelete 2 months ago but i got no reply.(without registering complaint at customer care first may be the reason for no response from apelete). but now i ve quoted complain no. and mailed to apelete. lets c. YOU TOO PPL PLS FORWARD YOUR COMPLAIN TO DOCO APPLETE. n if unsolved, lets nock the doors of TRAI.
    BTW I VE STOPPED USING DOCO NOW!!!!

    Reply
  • abhijith August 25, 2013 7:41 pm, 7:41 PM

    tata docomo worst network . . they sold sim at free of cost . . bt all buy it like use and throw

    Reply
  • Sunderpanther August 25, 2013 7:27 pm, 7:27 PM

    Hey Friends…!! Its a long waited article and today @Srikapardhi has finally posted it,thanx :) Guys it was a time when Docomo was Shining with Unmatched tariffs and we all were the fans of Docomo. Whether it was for calls or sms or data,every plan suited us by Tariff. But today the major problem with Tata Docomo is Data Connectivity and secondly its Tariff Hike. See let me Highlight Some Points.

    1) Basic Call rate of Docomo is 2p/sec i.e. 1.20p/min. If U go by a rate cutter even then the first 2 mins of the day will be charged at 2p/sec and then comes the effective tariff of Rate cutter.
    Here just compare these rates with Airtel,Vodafone,Idea,Bsnl you will come to know that TATA DOCOMO is charging very much high than these major operators.

    2) Sms rates,may be many are not using but even they are similar to Avoid.
    3) Data services which are the most important these days as we use them to use many apps like Whatsapp,Facebook messenger,We chat and even for those who connect their mobile to System for using internet,these disconnections and Many number of tries always irks the customers but AVoId may me a little costly from TATA DOCOMO but will surely assure U that it doesn’t trouble U from all these problems.

    So guys as the Tata Docomo executives are sayin that they are diconnectin every 40 mins just for the sake of customers and many number of tries depending upon the location and the tower are all the fake excuses given by the Tata Docomo people.

    So Guys trust me just port Ur docomo number to any other operator and feel the Difference. U know in operators like Airtel,Vodafone and Idea U get realy good offers apart from the offers which they usually provide to all the customers. U will get full talktime offers for 30 0r 40 rupees and the validity will be for lifetime and even U will get such offers in Docomo but the validity will be for only 3 days or A week time. So U as a customer spendin the same amount of money on a Airtel or Vodafone or Idea as on the Stupid Tata Docomo Sim…!!

    In one word guys the expenses on usinga sim of Airtel or Vodafone or Idea is Less than or quite equal to that of the Tata Docomo. So now U decide which one U want to enjoy. A company which has good and superior network coverage everywhere or a cheap class network. YOU PAY THE SAME FOR ALL :) :) :) :) :)

    Reply
  • Abhishek kumar August 25, 2013 7:18 pm, 7:18 PM

    I to once was a very grate fan of TataDocomo internet but now i have switched to other providers for data services. I to was facing the same problem of auto disconnection but my situation was more worst in Bihar&Jharkand here it disconnected

    Reply
  • Abhishek kumar August 25, 2013 7:16 pm, 7:16 PM

    I to once was a very grate fan of TataDocomo internet but now i have switched to other providers for data services. I to was facing the same problem of auto disconnection but my situation was more worst in Bihar&Jharkand here it disconnected within 15 minutes and to reconnect was to climb everest but when it connects it gives good speed . In my opinion to give customers good speed docomo is intensely disconnecting the data and making them reconnect with problem to reduce the crowd on it’s network and less number of user at a time will automatically lead to a good speed for some time which it gives

    Reply
  • DEEPAK SHARMA August 25, 2013 7:03 pm, 7:03 PM

    Yes tata docomo is worst for 2G DATA USERS in MUMBAI bcoz they dont have speed in mumbai and whatsapp is not connecting. if it is connected to the whatsapp the msg’s are taking long time to send and video’s are not downloading..
    soo please don’t use tata docomo for internet in 2G connection bcoz you all will waste your money….

    Reply
  • nimeesh August 25, 2013 6:53 pm, 6:53 PM

    I ported my kerala docomo sim to idea….

    Reply
  • samiran August 25, 2013 6:14 pm, 6:14 PM

    I haven’t used TD in my life.But i have problem with other operator like Vodafone deducting balance in the last moment of use,also faced with Idea.But never in BSNL , Aircel , Airtel. Some how they will manage your main account balance if you not notice low volume data pack and with restricted site access.You will find out total data usage not crossed but balance deduction is there.Call to the customer care they will say you have extra than your pack and somehow they will end your call not listen your real problem.Vodafone and idea roaming GPRS access good in Rest of W.B, Recently i have not able to use BSNL.But Aircel is good where coverage available value for money product in low expenditure you can finish your work. Airtel Rest of bengal night pack Rs 9 use 400 MB during night hours is good, also offering 67 Rs 1GB data for 30 days.Disconnecting issue not faced when network is there only network and coverage during the travel makes trouble. Few days ago some how have to take entry in Prepaid Reliance 1X.Overall coverage is good but indoor coverage little bad you have to find out best indoor coverage from room.Disconnecting issue is not there because auto connect and disconnect so much.Speed varying upto 214 Kbps and download average 16.6 KB/Sec,1hr usage volume 55 to 59 MB.I want pick up some disconnecting point – 1.Usage volume and balance availability not adjusted,some where data is going missing.
    2.Called to the customer care they are giving answer your balance is low even there was balance more than 11 GB.
    3.There is not any up gradation and change in data pack as in GSM,overall performing good than other 1X in Rest of West but require update.

    From West Bengal

    Reply
  • Sahil Shah August 25, 2013 5:50 pm, 5:50 PM

    I am getting very slow speed on BSNL from past 5 days. I only get 80kbps daytime though speed increases to 1-2mbps after 12 midnight. I have recharged with 139Rs pack. Before new packs I atleast used to get constant 160kbps with 2g packs all the time but now only 80kbps on 3g packs. Is anyone facing this issue? I am from Gujarat.

    Reply
    • Abrar August 25, 2013 6:02 pm, 6:02 PM

      Yes that was tend to happen. Even I am facing similar issue here in Gujarat. Before revision of data plans I was getting decent speed on BSNL of around 400 kbps but now it is hovering around 200-250 Kbps during day time.
      And I am quite sure that this could become worse as more people starts using the 3G service.

      Reply
    • Gavin Mathos August 25, 2013 6:19 pm, 6:19 PM

      I am from Maharashtra-Goa Telecom Circle. I am using BSNL 3G Data Card. I had complained to BSNL Office that i am not getting proper 3G Network & Speed. BSNL Officer told me that we don’t have equipments hence your 3G Network & Speed issue cannot be resolved.

      Reply
  • sandeep kumar August 25, 2013 5:35 pm, 5:35 PM

    Why use docomo with draconian conditions like tethering not allowed and rates like AVOID. Also the speed has reduced pathetically. I could not use even 1 GB data I subscribed for. Better migrate to Reliance or BSNL with 3G speed at 20-30 Rs extra like I have done last week.

    Reply
  • qais August 25, 2013 5:22 pm, 5:22 PM

    Voice of 60 lakh Tata docomo user.

    Reply
    • bharath kumar August 25, 2013 6:26 pm, 6:26 PM

      lolz.. it just voice not data. in world their is no possibilities from docomo

      Reply
  • cva Prasad August 25, 2013 5:20 pm, 5:20 PM

    Its 100% perfect , am too facing the problem, of disconnection and it won’t connect single attempt. TATA’s plans and packs are industry bench mark, but service is @ ZERO.

    Reply
  • ashok August 25, 2013 5:16 pm, 5:16 PM

    Welcome to Tata DOCOMO Chat. Please wait while representative is identified…
    Your chat session has been assigned to Tata DOCOMO representative.
    {Amit}Hi ashok r . You are on line with Amit . How may I assist you?
    {ashok r}my gprs is disconnecting every 40minuts why?
    {ashok r}and after that it takes 10tries to reconnect
    {Amit}That is really frustrating. I can understand how you feel.
    {Amit}Would you like to have this information for the number 8123****** ?
    {ashok r}yes
    {Amit}We always strive to offer high quality services and connectivity to our esteemed subscribers.

    {Amit}With an objective to avoid the discomfort to our subscribers due to excess balance deduction,
    {Amit}the internet/GPRS session is designed to get disconnected after 40 mins of session.
    {Amit}This way we help you to avoid any excessive charges due internet usage abuse and GPRS/Internet session kept live ignorantly.
    {ashok r}what dirty policy
    {ashok r}i am loosing so much money as i do share trading and it requires me to be online 24/7
    {Amit}I will definitely forward your feedback to our colligated department so that your requirements are well taken care of & TATA DOCOMO can continue serving customers better !
    {ashok r}thank you

    Reply
  • Steve August 25, 2013 4:51 pm, 4:51 PM

    Welcome to Tata DOCOMO Chat. Please wait while representative is identified…
    Your chat session has been assigned to Tata DOCOMO representative.
    {Kishore}Hi steve . You are on line with Kishore . How may I assist you?
    {steve}hi why is my internet on phone getting disconnecting after evry 40 min
    {Kishore}Would you like to have this information for the number xxxxxxxxxx ?
    {steve}yes
    {Kishore}Ok let me check.
    {Kishore}Thank you for your patience steve.
    {Kishore}Dear Sir/Madam,

    We always strive to offer high quality services and connectivity to our esteemed subscribers.

    {Kishore}With an objective to avoid the discomfort to our subscribers due to bill shock at the end of billing tenure or excess balance deduction,
    {Kishore}the internet/GPRS session is designed to get disconnected after 40 mins of session.
    {Kishore}This way we help you to avoid any excessive charges due internet usage abuse and GPRS/Internet session kept live ignorantly.
    {steve}ok but after it disconnects it takes around 30 tries to connect again y is that so
    {steve}and sometimes it neverconnects
    {Kishore}Sorry for the inconvenience , that problem is because of congestion.
    {steve}its not due to conjesion
    {Kishore}The concern team is already working on this issue.
    {steve}early morning also it doest conect
    {steve}I would like to remove the auto disconnection after 40min from my no
    {Kishore}I do understand sir, as per process we cannot do anything on this disconnection.
    {steve}but why
    {Kishore}You try to restart your handset after disconnecting to get connected.
    {steve}idont want my connection to go off in between wen I do some important work
    {steve}so you want me to restart my phone evry time to get internet connected?
    {Kishore}Sorry sir, as the network is designed is to disconnect after every 40mins.
    {steve}this is not fair othr networks don’t do this types of practices
    {Kishore}If you are not able to connect then you can restart and check again.
    {steve}it never connects
    {Kishore}We do not have any information about other networks.
    {steve}u mean to say every 40 min I restart my phone
    {steve}this is redicules
    {Kishore}No sir if you are unable connect then you can restart and browse.
    {steve}thts wat iam saying it will connect disconnect after 40 min and wont connect again and I restart my phone is this a solution
    {steve}will you use this type of connection
    {Kishore}We assist you as per the docomo process we do not have more information on the same.
    {steve}so you got no solution for my problem?
    {Kishore}Thank you for your valuable feedback.I will definitely forward your feedback to our colligated department so that your requirements are well taken care of & TATA DOCOMO can continue serving customers better !

    Reply
  • Saurabh August 25, 2013 4:40 pm, 4:40 PM

    Ambala, Haryana

    Idea’s Rs.7- 20 Mins 3G pack problem is gone now. Since two months, the pack was giving problems and was finishing off in 5-10 mins instead of 20. But when I used it a week back I was able to use it for complete 20 minutes. It is back to what it used to be. Airtel too rocking with Rs.6-30 Mins plan..

    Reply
    • Anoop John, TN Circle August 25, 2013 8:14 pm, 8:14 PM

      Hi Saurabh,
      Airtel 30 min plan still working or not?
      They had changed it to 25MB plan here in TN months before.
      Some of our members also pointed out it also. I remember u too.!

      Reply
      • Saurabh August 25, 2013 9:23 pm, 9:23 PM

        Bro, its true that Airtel has changed the plan to 25MB in some of their 3G circles where they themselves hold license. But I’m from Haryana and it is the ICRA circle where Airtel was using Idea 3G network. Airtel CC says 3G is not available in our circle, dealer are not recharging with any 3G pack since May, 2013 but I remember amount of all the packs and still recharging with those amounts give the same old benefit. Airtel will not revise it here as officially Airtel 3G is not available in Haryana. But yes we are still able to latch on Idea 3G network and can use the same old plan. I recharge online… After recharging with Rs.6, I too get SMS that 25MB has been credited but I get 30 Mins 3G balance instead.

        Only those who had Airtel Pay As You Go (PAYG) plan i.e 3p/10KB or zero rental plan active on their number before May 9 are able to latch until now. New customers can’t activate 3G here as selecting 3G option at *121# or SMSing gives reply that 3G is not available in your circle. Those who had de-activated zero rental plan are also not able to latch on Idea network.

        Tamil Nadu is not a ICRA circle and all the changes made are official and systems are updated. So you can’t get 30 Mins now and only 25MB will be given..

        Reply
    • SS August 25, 2013 9:29 pm, 9:29 PM

      Yes, sadly, its over! It gives 30 MB 3G data. Airtel has already withdrawn their minutes pack. :-(

      Reply
      • Saurabh August 26, 2013 9:25 am, 9:25 AM

        @SS, You can use Idea minute pack if Airtel not working for you as now it is working fine. Airtel 30 mins plan is working for me here in Haryana and still getting complete 30 Mins even though message says,

        3G plan of Rs.6 with 25MB free data is active on your No. After free data,charges are 3p/10KB,Validity 1 Day, Video Call 5p/s on Local,STD,Roaming. I never get 25MB and at *121*2# it shows, 30 Mins 3G. lol

        All the Airtel 3G plans that were available in Haryana (ICRA circle) before May 9 court order are still the same i.e the denominations and pack benefits. When you call CC, they say 3G is not available in your circle now and it has been stopped. Well they can’t actually tell as court has restricted them from adding new subscribers and old customers who are still getting signal or are able to latch on Idea 3G can recharge with all the packs that were available before but they have to visit retailer or recharge online as activation via SMS is gone since May, 2013. Those who are buying new SIMs are not able to activate 3G zero rental plan also as *121*11# and SMS 3G to 121 says, 3G is not available in your circle. So new subscribers can”t get 3G. But old ones like me and my friends can still latch. Moreover those who de-activated 3G zero rental plan 3p/10KB before May 9, can’t activate now. I de-activated it on one of my Airtel Haryana SIM and it don’t latch on Idea 3G network anymore. But still have two SIMs which latches as I didn’t de-activated zero rental pack on them. I did a recharge of Rs.6 on SIM which don’t latch on Idea 3G to check whether having a 3G pack allows me to access Idea network but it didn’t and had to use that 30 Mins on Airtel 2G network. :D

        Any Airtel customer in Haryana who can still latch on Idea 3G can recharge with Rs.165 as Airtel is offering 1GB for 30 days in it since Feb, 2013.

        Reply
        • SS August 26, 2013 1:16 pm, 1:16 PM

          No dude, on IDEA its not working. I got 30 MB 3G data and data was deducted from 30 MB only not as minutes. For Airtel, i have used my Airtel Delhi SIM on IDEA 3G network UP East but when i activated Rs 11 pack. i got 25 MB ONLY!!

          I have not tried UP EAST airtel SIM On IDEA 3G but wait, let me borrow an old airtel SIM from anyone of my friends.

          Reply
          • Saurabh August 26, 2013 3:27 pm, 3:27 PM

            Just checked Idea website after reading your comment and yes you are right. They have withdrawn minutes in Rs.8 pack in UP(E) and now it shows 30MB. It means in cmoing days they gonna withdraw this in other circles too. Now I will use my balance of 63 by activating the pack 9 times (180 Mins). Already used it twice today. Have to download lot of stuff for me and 90% for others too. lol

            BTW The minute plan has been stopped in MH-Goa and UP(E) only as of now by Idea and in UP(W) it has been revised to 15 minutes only.

            Reply
            • Arun Chandran August 26, 2013 4:59 pm, 4:59 PM

              IDEA plz dont remove your 3G minute pack.If you change the 20 minutes pack to Rs.15-20 i will do it.But dont remove it.Bcz it is very helpful to downloaders like me.

              Reply
        • Anoop John, TN Circle August 26, 2013 8:58 pm, 8:58 PM

          Saurabh, U may be lucky that u still can use airtel min pack from non licensed circle. But it is withdrawn for kerala which is a non licensed 3g circle of airtel & I used to use it for 3g on TN circle.
          But for past several moths it is not working. gives only 25MB. today also I checked again after seeing ur comments that, it is working 4u.
          While checking with *123*11# it shows 25MB only.

          Reply
          • Saurabh August 27, 2013 9:45 am, 9:45 AM

            @Anoop, Bro, it is also not available on *123*11# or via sms in our circle too as it says 3g not available in your circle. So all in all after May 9, no pack can be activated via USSD/SMS from balance. but I recharge with the amount directly and get it. in their own licensed areas they have updated systems with 25MB limit so no chance that people will get it again until unless they launch with a new denomination.

            btw I’m not the only one who is using it. My friends also using it. They didn’t knew about it before as they use to activate via USSD/SMS for Rs.9 and stopped using their airtel sim after plans were taken off officially but not from the servers. So I made them aware and now they are back to it. luckily their sim didn;t got de-activated. But most of the people here don’t know that Airtel ever started providing 30 Mins in Rs.6 as plan used to cost Rs.9 via USSD/SMS/E-recharge. But via Airtel site where all recharges are available (taken off after may 9) and normal e-recharge with Rs.6 also provided same benefit from Dec, 2012. So whoever getting 3G signal until now, I make them aware. Most of the people I meet also don’t know that Airtel providing 1GB 3G in 165 from 6-7 months. One of my friend was spending 246 on Idea. He also had an Airtel SIM which latches, so from 2 months he’s using 165 plan for same data saving Rs.81/month. Actually this plan is available for all airtel customers and wroks on 2G network also if 3G not available in an area. But yesterday I got an SMS from Airtel telling that the plan will be available till September 5, 2013. On best offer number *121*1# too, they have mentioned the same that it is valid till Sept 5. So I intimated the same to all my friends so that they recharge with it before this date. :)

            Reply
            • Anoop John August 27, 2013 2:24 pm, 2:24 PM

              Bro, I m already doing the same way as u explained. I remember the denomination & doing the amt as easy recharge.
              But I want to inform u that here it got updated. yesterday it worked for 50MB. ie some 3 or 4 min.
              Then it got capped @ 80kbps and started charging from main balance.
              That is y i said u r lucky. it is working for ur circle.
              Enjoy….!!!
              Previously, around up to 4 months before I used to get 384kbps constant speed with 2g pack, that too unlimited with 2g unlimited pack Rs.199.
              for whole 1 month. after 2GB also it didn’t got capped.
              For that u nned to connect in 2G mode using MDMA. After connected switch to 3G mode.
              It will not disconnect but will switch to 3G mode but the capping will not change & work with constant 384kbps speed.
              It is only possible if u connect using MDMA.
              But now not working!!!!

              Reply
  • Esmail August 25, 2013 4:10 pm, 4:10 PM

    Tata has anyway stopped investing capital in its Telecom venture, so for all those still hoping that the network will improve with increasing the number of BTS and other infrastructure, wake up and smell the coffee. The only saving grace for Tata will be when and if MTS buys out at least 49% stake including the whole of DOCOMO stake since they are eagerly looking to exit the joint venture as they dont see it as profit generating, it is only after the Merger and acquisition rules are finalised that the future of Tata DOCOMO customers will be certain, till then enjoy the poor network and endure in silence.

    Reply
    • Sonam August 25, 2013 4:25 pm, 4:25 PM

      Nicely put!

      Reply
    • Saurabh August 25, 2013 4:50 pm, 4:50 PM

      +1. I also feel future of Tata in telecom is not bright and they should exit. Their first innings in BATATA failed. Their re-entry with CDMA also failed as CDMA itself failed in India and very few users if compared with total customer base opt for it. Their second innings as a dual-technology operator which made an entry for them in GSM is also failing. You can never found management of Tata talking about their telecom arm or plans. They had to get spectrum in Delhi and DoT was ready to give it but Tata is now in denial mode as they don’t want to invest in Delhi circle for GSM services.

      Reply
  • Abrar August 25, 2013 4:09 pm, 4:09 PM

    Well this article represents woes of every TD user in the country. Even I stopped using TD data service due to 40 minutes disconnection issue. It can be seen that how irrational, ignorant, imbecile idiots have turned a company into fool’s paradise.
    Moreover CC executives are no more than robots because most of the telecom companies have outsourced that function to a different company.

    Reply
  • Sonam August 25, 2013 4:07 pm, 4:07 PM

    I cannot thank you enough. This problem is killing me. I have started to hate tata docomo. When I called cc I was rudely told your should take your handset to service center. Gosh! I am using iPhone 5 and don’t give me that crap. I tested reliance 2g and found it better than tata 3G as it is more reliable in the place I live. All of a sudden, in the middle of a task, I see the connection abruptly terminates. I have a prepaid and a postpaid – planning to drop both of them.

    Reply
  • Ankit August 25, 2013 3:50 pm, 3:50 PM

    @@Srikapardhi

    nice article…docomo really sucks a lot.between i also face another kind of problem metioned above(2 problems)
    Sometimes when it gets connected their is not incoming data received.My device can send outgoing packets but there are no incoming and i have to disconnect and reconnect again and again until packet transfer starts(incoming and outgoing both)

    Reply
    • guru August 25, 2013 5:19 pm, 5:19 PM

      i agree i have faced the same problem in karnataka and one 100kb pages takes 30seconds to open even if its connected

      Reply
  • suyash limaye August 25, 2013 3:36 pm, 3:36 PM

    i am using t24 which uses tata docomo network. i contacted them and they told me that tata docomo has shortage of public ips so it gets disconnected. has any one else got such reply? they say there is no timeframe for this issue.

    Reply
  • deepak August 25, 2013 3:22 pm, 3:22 PM

    connect only after 5-10 attempt,
    dissconnect after sometime.

    Reply
    • george November 9, 2013 12:07 am, 12:07 AM

      just change ur modem to another port…..&connect…

      Reply
  • raju August 25, 2013 3:10 pm, 3:10 PM

    No matter how many articles you write, docomo not going to respond.So guys don’t use docomo data services & thank them for not putting this type of restrictions on voice :p

    Reply
  • Yogesh Meher August 25, 2013 3:09 pm, 3:09 PM

    That’s The reason I have ported from Docomo to other service provider. Otherwise Docomo was best for me.

    Reply
  • chandra August 25, 2013 3:02 pm, 3:02 PM

    Few days back i bought a Tata Docmo sim for Rs.30 (with Rs.25 Talktime) and call rate is 1.4p/sec. I recharged with Rs.32 and got 1947 MB GPRS for 7 days. GPRS speed is very good with full signal i get average 150-210 kbps (means downloading speed of 25-30 kBps). Net connects in two or three tries.
    But the main problem is 40 minute disconnection disgusting it is.
    Every 40 minutes i can download 50-60 MB.

    If Tata Docomo abolishes this disconnection, it would be great.
    I’m from Murshidabad district of West Bengal.

    Reply
  • itsmesamrat August 25, 2013 2:39 pm, 2:39 PM

    A perfect article which i always wished to be posted on TT.Thanks man Srikapardhi :-)

    I really love docomo for the speed that it gives.I‘m from Kolkata.Initially I believed that airtel provided the fastest internet speed but after using docomo,my idea completely changed.Its maybe because docomo is on 1800mhz frequency n airtel on 900mhz.Signal quality,though not upto the mark,but still,has improved quite a lot.But really,40 mins disconnection and 10-15 attempts are really very painful.What is the use of the 40 mins auto disconnection when the net automatically gets connected in a few seconds?And from 12 onwards at night,the net gets connected on a single attempt then why does it require 10-15 attempts at other time of the day?

    Please please please docomo,please rectify these errors and please grow up.Dont be like kids,saying that u dont want our acount balance to get deducted and therefore the 40 mins auto disconnection is there as the net gets connected again automatically.Its really very painful.

    Reply
  • Jainodin August 25, 2013 1:58 pm, 1:58 PM

    I am also facing these two problem with tatadocomo in Jalgaon (Maharashtra), therefore I have abandoned use of its data services and going to prot out from tatadocomo very soon.

    Reply
  • rahul August 25, 2013 1:56 pm, 1:56 PM

    it’s BSNL Time

    Reply
  • umesh August 25, 2013 1:39 pm, 1:39 PM

    same problem with T24 also.on recharge of 251 they TalkTime of rs223 and 2gb data with 28 days validty.but the gprs connects after 15 tries and gets disconected after 40 minutes

    Reply
  • lalsingh August 25, 2013 1:38 pm, 1:38 PM

    Welcome to Tata DOCOMO Chat. Please wait while representative is identified…
    Your chat session has been assigned to Tata DOCOMO representative.
    {Kishore}Hi lal singh . You are on line with Kishore . How may I assist you?
    {lal singh}i have actived 1Gb data plan
    {lal singh}my internet disconneting every 40min. not connnecting agian even in 5 min
    {Kishore}Dear Sir/Madam,

    We always strive to offer high quality services and connectivity to our esteemed subscribers.

    {Kishore}With an objective to avoid the discomfort to our subscribers due to bill shock at the end of billing tenure or excess balance deduction,
    {Kishore}the internet/GPRS session is designed to get disconnected after 40 mins of session.
    {Kishore}This way we help you to avoid any excessive charges due internet usage abuse and GPRS/Internet session kept live ignorantly.
    {lal singh}please stop this disconnecting on my sim.
    {lal singh}i donot need this shit that interupting my work
    {Kishore}No sir, there is no such option to stop this.
    {Kishore}The network is designed to get disconnected for every 40mins.
    {lal singh}then please stop this data pack and refund my money
    {lal singh}no other compny has that type of rule
    {Kishore}Sorry sir, as the recharge is done there is no option for refund.
    {Kishore}We do not have information about other service providers except DOCOMO.
    {lal singh}but i donot have internet access when i need. due to this rule
    {Kishore}It will disconnected but you can connect again after the disconnection.
    {lal singh}you not mention this rule on your website.
    {lal singh}it not connecting after diconnection even after many retry
    {Kishore}That may be because of congestion.
    {lal singh}aprox 5min
    {Kishore}The concern team is already working on this issue.
    {lal singh}when it will solve
    {Kishore}We do not have the information about the same as it is taken care by the backend team.
    {lal singh}then stop selling that type of data plan which had big error like this
    {Kishore}Sorry sir there is no error in the packs.
    {Kishore}The network itself is designed to get disconnected after 40mins.
    {lal singh}ok this is not error but loot of customer money.selling faulty service
    {Kishore}As it was designed by the higher authorities. We do not have the information on .that.

    Reply
  • jonty August 25, 2013 1:34 pm, 1:34 PM

    i used tata docomo a long time back when they used to sell free sim-cards…..now neither their network coverage is good nor gprs speed and no 3g from docomo in west bengal and jharkhand……the simple fact is that every network has some or the other issues….since past few days i’m really angry on reliance…i recharged with 2gb 3g pack and to my dismay i got no network in wcdma mode….checked everything…3g service is activated,tried samsung galaxy grand,xperia z…none helped…even the other reliance sim had no network…whearas some 15 days back reliance had good network coverage on my area….and the biggest problem is customer care who are ignorant people without a single knowledge of technology…i’m myself an computer sc. and engg. and they teach me about what too do and not to do…..also it should be accepted that the amount of salary they are given u could not expect competent guys or gals to work there….only dehatis work there…

    Reply
  • Karan August 25, 2013 1:16 pm, 1:16 PM

    i m Retailer and user Of tata docomo..
    i m from Gujarat…i m right now facing lots of data problems in Tata docomo..
    every 40 min net autodisconcet..
    i am 101% sure that docomo can’t handal Customers.
    docomo can solve this pblm right now.. but they never solve this pblm..
    bcz the tarfic at all time in day is always high..in past years docomo provides 2gb internet for only rs 48 with 24 HOURS CONECTION..
    in Gujarat all other company like Videocon,uninor even bsnl providea 24 hours conecttion..
    i think docomo will surly loss Lots of coutomers..
    bye bye do do do co co co mo mo mo

    Reply
  • guru August 25, 2013 1:01 pm, 1:01 PM

    i agree with the above post uninor atleast used to connect 2nd or 3rd time
    in karnataka when i was using docomo at urgency the data network cannot be relied upon.
    worst is that 40 min its just crap
    maybe their server shuts down every 40 minutes i think they are using cheap second hand data network shipped from china or worse.
    best gprs speed is airtel&aircel in karnataka followed by vodafone and reliance have never used bsnl and docomo after i ported my number and started using gprs i took a basic handset for docomo sim and took an aircel connection for internet

    i was using samsung galaxy ace

    Reply
  • Susanta August 25, 2013 12:47 pm, 12:47 PM

    Docomo i just hate this sound now, even i used it more than 3yrs. Since 5month more than 10distrcits of North Bengal including Silguri, Alipurduar, Jalpaiguri, Islampur, Coochbehar this main town also unable track or almost 20hrs down docomo network. Nd more than NO CASH CARD, NO LAPPU havnt been available in market. All FRC, SPECIAL PACK, SMS PACK, GPRS PACK, STD PACK, and ALL TOP UPs stopped by their network. Main retailer is now Shut down their Dukan. Other retailer takes Rs5 to 10 extra for each topup recharge by their TATA SKY lappu. NO PORTing request accepted what a such typical condition of docomo customers.

    Reply
  • Huxley Dcruz August 25, 2013 12:42 pm, 12:42 PM

    I too totally agree with this article as I have faced the same issues with data connection in the Chennai region and I have ported it to Reliance GSM. The quality of service of TATADOCOMO has deteriorated very badly and it has to think fast to do to change the situation before it looses its customers.

    Reply
  • MGR August 25, 2013 12:19 pm, 12:19 PM

    TATA and Reliance created revolution in telecom sector but no network expansion,Poor coverage.Even though cheap tariffs due to poor quality service people are using AVOID network.
    I don’t know why DoCoMo is serving like this.
    Tata & DoCoMo are reputed concern but no quality.

    Reply
  • V A Ratan August 25, 2013 12:08 pm, 12:08 PM

    hubli dharwad Tata Docomo 3g data service in hubli 3rd class, no fast. my 3g speed is 345 kbps.

    Reply
  • V A Ratan August 25, 2013 11:58 am, 11:58 AM

    Tata Docomo 3g data service in hubli 3rd class, no fast. my 3g speed is 345 kbps.

    Reply
  • Ashwini August 25, 2013 11:55 am, 11:55 AM

    tata docomo was known for its cheap tarrif plans . but now along with their worst coverage they are hiking everything.
    lasy year it was 96 rs tarrif giving all local calls for 1p/2sec on any network for 4 months in up east but now there no such pack exists. on paying 41 rs you will get a call rate of 1p/2sec for 28 days with the condition that you will have to pay 2p/sec for the first minute. what a price hike . all packs have moved to 1.2p/2sec means 36 p/min from 30 paisa/min and base plan is changed to 2p/sec . so why docomo ? please port to any other good network they will provide you good coverage along with less base tarrif

    Reply
  • shyam August 25, 2013 11:43 am, 11:43 AM

    i were also the tata docomo user in punjab till i taken the sim i even get connect to internet in single attempt and also the main problem is that data connection get disconnect regularly thats why i ported my number to airtel its giving me a gud experience thanks airtel

    Reply
  • vijay August 25, 2013 11:42 am, 11:42 AM

    I am really fed up with regular disconnecction will port my 3 year old sim after this data pack expires. goodby docomo.

    Reply
  • Gowri shankar August 25, 2013 11:38 am, 11:38 AM

    3yrs back i port my no airtel to docomo in those days 2g plans so cheap 63 unlimited even speed similar to airtel calls n sms packs so cheap FTT offers nd extra talk time but past 1 yr they r really worst in Chennai very low speed costly too worst service so again i port to airtel but im using aircel 3g no disconnection probs giving nice speed @ cheap price than other operators

    Reply
  • amarrdiip kumaarr August 25, 2013 11:37 am, 11:37 AM

    Auto Disconnection of Internet session every 40 minutes.
    An Internet Session don’t get established with just a single attempt on enabling Data.

    these to r big trouble to me. now after knowing about this i m going to change data to other network.

    i m working in share market need constant connectivity

    thanks!

    Reply
  • epynic August 25, 2013 11:29 am, 11:29 AM

    2. Failure to connect on a Single Attempt: ?
    region :goa
    I guess i was only facing this issues ,it was past 2 years ago i faced the same issue with Docomo, and rip i just gave up my docomo sim to charity :P ,next was the turn with uninor the same pathetic experience so gave up with them also , and had to satisfy my self with airtel , but their plans are too costly .

    these operators i guess have some kind of defaults in their sysetm , so we face such kind of problem .

    It was recently when i went to try out BSNL 3G , with main account balance when i try to connect via my modem it connects in one click , but RIP BSNL when i activated my 139 3G pack , i got the same problem never connects on a single click , some time 20+ times i need to try until it connects .:(

    Reply
  • adil August 25, 2013 11:07 am, 11:07 AM

    Thanks Srikapardhi for writing such an fabulous article but hope some tata docomo repesentive reads it.
    All the point you noted are valid in Up west saharanpur and even all over the India.
    Problem is that they being ignorant.
    And see Ntt docomo Japan is doing so well its shame for Ntt docomo to work with tata… No network expansion
    Look at idea so smartly they are expanding 2g as well 3g network…
    Last its please docomo yane serious note and do something don’t be ignorant this time we are feed up….

    Reply
  • Arshad August 25, 2013 11:06 am, 11:06 AM

    I am also facing the same issues . And one more thing is that one customer can speak to the customer care executive only once in a day even though we are ready to pay for that. If the call is forwarded to the CCE and gets disconnected without speaking to him, even then we are blocked for the rest of the day. This is ridiculous. What if one happens to be in what if any information that we cannot get on the internet and it is urgent?

    Reply
  • Dr.Manu Arora August 25, 2013 10:56 am, 10:56 AM

    Awesome post… Im from U.P West Circle… I have ported my Vodafone number to Docomo 2 years back but now Docomo is giving such bad quality & m back on my Vodafone network. Docomo is s#@!

    Reply
  • RIVU DUTTA August 25, 2013 10:54 am, 10:54 AM

    I suspect, some sabotage is going on from inside the service provider….Top management must step in and conduct an inquiry. Because as far as TATA Group is concerned, they are in general very consumer friendly. Earlier when, the company operated under TATA Indicom brand managed wholly by TATA group this type of issues never happened. I don’t know what is going on….I would like to request the top TATA management to step in…With good wishes,
    R. DUTTA

    Reply
  • Amar August 25, 2013 10:50 am, 10:50 AM

    @Srikapardhi Thanks for the escalate the issue…..
    I have complained too many times but they are not responding me on this.

    Reply
  • Steve August 25, 2013 10:44 am, 10:44 AM

    Even I am a great fan of Tata DoCoMo but this type of practices makes me so angry on DoCoMo that if I had given a chance I would have bashed the person whose invented this idea left and right. this is a very serious issue I don’t know why does DoCoMo harass customers like this what will they get. they have the least coverage everywhere and behaving as if they are no1. I don’t feel that with 1000 complaints also DoCoMo will improve. I guess this company is full of this types of idiots. I have a great feeling DoCoMo does this so that their customers move to tata photon. because they don’t want to invest more money in expanding 3G coverage in GSM. hell with you tata DoCoMo we cant rely on your pathetic 3g. anybody pls go and tell ratan tata to use tata DoCoMo same on you DoCoMo

    Reply
  • SS August 25, 2013 10:42 am, 10:42 AM

    That’s what i wanted! Thanks a lot Srikapardhi for publishing the real and ofcourse well known picture of this pathetic operator.

    I always wonder that Tata Docomo management is controlled by Dumb idiots and know nothing about Telecom. Better they must sell their 3G spectrum to Idea who is best operator in terms of 3G internet and 3G coverage.

    I will always appreciate IDEA for its best 3G coverage and of course Vodafone for its best 2G net services.

    Reply
  • Kishan Kukadiya August 25, 2013 10:40 am, 10:40 AM

    Yeh, I am facing same problem,in #Gujarat circle,
    connect the internet after minimum 5-15 attempts, thn aftr 30 min. Disconnect,
    anyone has a solution about #DocomoInternet ????

    Reply
  • vivek August 25, 2013 10:19 am, 10:19 AM

    For the same connectivity issue i ported to Idea…. Its a bit costly bt value for Money……
    Consider the situation guys, when u hv cell with a net pack in an exam, but u cnt use it… Den fayda kya…
    Moreover TD to hamesha KLPD karata in needy situation

    Reply
  • ankit rana August 25, 2013 10:17 am, 10:17 AM

    hi
    u r right tata cheat customer.I m from dehradun n here tata share aircel network in 2g.I call n complaint many time cc but after 3 years tata not solved problem.
    1. every 30 min sim search network
    2. in 2g network not connect call n receive in one time.
    3. GPRS not work well in 2g.
    4. every 30 min GPRS disconnect.
    5. if I go out of city n come back in home city so sim not receive network n show error ‘sim not authorized for network’.

    I check problem through tata tower team but after 3 years not solved.so I didn’t use tata sim.

    Reply
  • samrat August 25, 2013 10:09 am, 10:09 AM

    Hi all.. This is the most arrogant and pathetic operator I have ever dealt with. Firstly they never accept their fault, their customer support is most unfriendly. Never listen to you. Am using kolkata sim but I get no network half of the city, forget connectivity to Internet. I mean DOT or TRAI should take action against TATA DOCOMO?? They should be penalised or should have asked to leave the country immediately.

    Reply
  • sukumar August 25, 2013 10:08 am, 10:08 AM

    Tata do como internet services really bad. You have to try 10 to 15 times to connect internet. Especially with RC 250 voucher in karnataka. And tata docomo portal not updating available plans for particular circle.

    Reply
  • nayan August 25, 2013 9:21 am, 9:21 AM

    I am recharge RS15 on Tata Docomo Kolkata circle, 200MB free internt.but i am not connected to internet on my mobile a single time. always show network busy or temporary network busy.

    Reply
    • Imran August 25, 2013 10:15 am, 10:15 AM

      dont it get connected. just choose another operator better.

      Reply
    • SS August 25, 2013 10:46 am, 10:46 AM

      Suggestion for you- To solve this problem kindly SMS the following keyword-

      PORT XXXXXXXXXX to 1900 where XXXXXXXXXX is your TD number. With this code visit any operator’s store ( if you are in kolkata, i would recommend Vodafone to you), fill in CAF AND MNP form, get a new SIM, wait for few days and then see the change.

      Reply
  • Shalabh Agarwal August 25, 2013 9:19 am, 9:19 AM

    Ya same issue, jitna jaldi ho sake sab log port out karalo ye log apni services sahi nahi karne wale.

    Reply
  • vikrant August 25, 2013 9:10 am, 9:10 AM

    same problem is here with Tatadocomo in both u.p east and u.p. west

    Reply
  • Ameer August 25, 2013 9:09 am, 9:09 AM

    I too faced many times, I tried even 30 times for re connection. Which irritates atmost. now stopped using it data packs which becomes costly now. using Aircel 3G for past 5 months no issues, good speed and within budget and 3G roaming coverage from AP to TN..

    Reply
  • saiesh August 25, 2013 9:07 am, 9:07 AM

    Sir,
    before writing such a article you should have specified that TD is pioneer in 3G tech, and this is new innovation to keep ppl away and earn revenew

    Reply
    • Srikapardhi August 25, 2013 9:16 am, 9:16 AM

      I wonder how did i missed that point :( Thanks for reminding.

      Reply
      • Steve August 25, 2013 10:48 am, 10:48 AM

        Srikapardhi no problem now you can change. this tata DoCoMo need to learn good leson

        Reply
  • kiran August 25, 2013 8:23 am, 8:23 AM

    exactly same issues i am facing in barshi (Maharashtra)

    Reply
  • human August 25, 2013 7:39 am, 7:39 AM

    thank god , i have been ported out from tata docomo due to its high tariff hike and booster pack hike… they r showing there true face now and they are going to pay for it soon…

    Reply
  • Saurabh August 25, 2013 7:28 am, 7:28 AM

    I hope someone from TD reads this. But all our complains in the past fetched no results and they remained deaf and dumb to it. I’ve told many a times here that I stopped using my Tata SIM in Jan this year because of the same two issues i.e Auto-Disconnect and Try n Try for connection establishment. It was last recharged on November 15, 2012 with Rs. 115-4GB-56 Days pack which ended on Jan, 10 and I never recharged it again. Suprisingly, the number is still alive. :D

    The problem exists here at my place from October 2012 and it has been 10 months but TD not ready to get back to old mechanism where user was able to connect in one try and no disconnection was there even if you remain connected for 10 hours. So what it gets for Tata Docomo is a revenue loss of over Rs.1000-1500 from me in last 10 months which they would’ve got if nothing like this existed and just think of users who ported-out. There are plenty of them.

    The logic they give behind these problems also irritates me. Beside this, call rates are also getting higher, though not for me as I still have a base tariff of 1p/s Local/STD to any network (Active from October 2, 2009 and never injected a rate cutter in my number) but for those who come to it after June, 2011 are revised to 2p or even 2.5p/s. Rate cutters are made costlier by 70-75% as Rs.23- 1.2p/2s L+S Pack now costs Rs.38. I know they need money to fund their expansion plans and tariff price hike is inevitable but their non-presence of 2G network in villages and no 3G network at 90% places in 3G circles keep users away or port-out.

    When AVoId hike charges it doesn’t affect looking at their strong network presence and quality of services they provide but when company like Tata doing the same, people porting out as at same cost they can get better services with others. So Tata should look into the problems within instead of just creating silly ads. Ah, there silly ads also irritating me with those animated teddy like characters.

    At 3G launch in 2010 they said, “Why to walk with old when you can fly with new” but reality is their 3G network expansion never took off then how can they expect users to fly with new when at 90 percent places, they’re still with old and just making this old worst. They even started a forum site which used to say, “This page would’ve opened faster if you were on 3G” but it was also closed after 3 months or so. So they’re always lacking the seriousness a telecom company requires.

    Their new head Cyrus Mistry’s stance give an indication that Tata will say goodbye to telecom in next 4-5 years or merge with others in order to survive.

    Reply
    • SS August 25, 2013 10:48 am, 10:48 AM

      Yup, their base tariffs are costlier than that of airtel. Airtel now has base tariff of 1.7 p/s for all Delhi airtel customers. Similarly, Vodafone has 1.2 p/s (Local) and 1.5 p/s tariff for UP East telecom Circle. So if you get one of the finest service in considerable cost, then who needs TD!

      Reply
  • Shobhit August 25, 2013 7:24 am, 7:24 AM

    I complained about it many times to CC…but i was just helpless after listening their excuses…. after that i ported out to idea..and believe me idea people are providing me awesome internet connectivity.

    Reply
  • Rajakumar August 25, 2013 5:51 am, 5:51 AM

    Perfect post.
    For this reason, in have moved to BSNL.
    Even though I may not get same speed on bsnl, at least I will get consistent speed.

    Reply
  • raj August 25, 2013 4:00 am, 4:00 AM

    I fighted with them for 3 months & ported out.TD has gone mad.All the rate cutters are costly + this 40 min issue sucks.Docomo get out from india & go to your home (japan)

    Reply
  • Pratik August 25, 2013 1:56 am, 1:56 AM

    I am facing the same issue in MH circle.

    Reply
  • MS August 25, 2013 1:48 am, 1:48 AM

    because of this i ported out my 3 TD number to voda.y should i pay for data that i can’t use.

    Reply
    • Narayana August 26, 2013 3:40 pm, 3:40 PM

      Beacuse of poor Network, Recently I ported to Reliance from TDC in Mumbai.

      Reply

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