Has BSNL taken the wake-up Call? We find Out

BSNLRecently we wrote about how BSNL is into huge losses and also analyzed how BSNL could make use of its core strengths to turn profitable again (Read BSNL Continues to Report losses, What Should be Next? Our Analysis). The post received tremendous response from our readers, including BSNL Staff who were in agreement with our observations. In less than a month after the article went live we have been hearing about BSNL taking improvement measures on an aggressive note. Some of the measures were supposedly initiated before we voiced our opinions, but it appears that things have gained pace after that.

Progress so Far

  1. Bringing down the mounting dues – As of December 31, 2012 (not 2013) BSNL and MTNL had total outstanding arrears of Rs. 6251 crore from customers. We have learnt that BSNL has started pursuing these dues in some south circles by way of emails, calls and SMSes to defaulters. Customers who had opted for disconnection but left bills unpaid are being asked to pay up after a gap of over six months. While this is certainly welcome and is necessary, BSNL must understand that in today’s India where people keep shifting or even moving out of the country, the matter must be pursued in a shorter time – definitely not after six months. While the emails talk about enforcing revenue recovery act, it will cost more in terms of time and money for BSNL than the amount to be recovered when customers have moved (Imagine customers having dues less than Rs. 1000).
  2. Activation of STVs by SMS – We had noted that only Karnataka and Kerala circles were allowing all STV activations by SMS but not other circles like AP and Maharashtra. This has changed now with those circles allowing the activations by SMS. AP BSNL has also notified the SMS to be sent on their website. This feature while providing the convenience, also helps customers save money as service tax won’t be levied.
  3. Is BSNL testing the waters for social media – While we all know that BSNL had accounts on social media sites, of late we are seeing some activity there! Even circle specific handles have started showing up. From the posts (read tweets) there, it appears that they will be fully active very soon. Again front runners are Kerala, Karnataka and surprisingly North East circles. On twitter they are present as @BSNLKERALA, @bsnl_karnataka and @BSNLNE1 respectively. While Kerala account has answered few customer concerns, Karnataka and North East circles have tweeted about their offerings. Undoubtedly if done right, social media will create happy customers for BSNL. They just need to take care to see that issues are resolved on time. We somehow feel that a twitter ‘Verified’ national level customer support handle offering round-the-clock support would be better than circle specific handles. This would be a big brand boost to BSNL and the followers will not be scattered/divided across smaller ones! We suspect if circle based handles can remain active 24 hours, they can but effectiveness is what matters.
  4. Linemen to be made more accountable – In the age where there is absolutely no need to visit BSNL offices to pay bills or avail new services, linemen are the only connecting link between BSNL and landline (predominantly wired broadband) customers. Though they happen to be the face of BSNL, they often prove to be a hurdle for better services. When linemen don’t address complaints on time, BSNL loses customers! Fortunately, BSNL seems to have discovered this and from now on once complaints are booked by customers, an SMS would be sent to concerned lineman. If the complaint remains unresolved within the stipulated time, SMS would be automatically sent to next higher official and so on.  This would bring in more accountability and can reduce customer woes.
  5. White label ATMs – BSNL would be allowing private players (not banks) to set up ATMs in office premises. As we noted in our earlier post, BSNL has spacious properties in prime city locations.

BSNL recently received three awards in office building category from Ministry of Power, Govt. of India for energy conservation. First, Second and a Certificate of Merit were won by Boatjetty (Ernakulam, Kerala), Khammam (AP) and Karnal (Haryana) respectively. BSNL has been bestowed this honour seven times at ‘National’ level and 13 times at ‘State’ level since 2008. This should certainly serve as encouragement for other BSNL offices and if they work towards conserving energy, BSNL can certainly save a considerable sum of money. In other news, with cabinet clearing 4G spectrum return refund, BSNL and MTNL would receive over Rs. 11000 crore from the Government. This would offer large relief for these cash starved companies.

So do we consider all this as Telecomtalk impact? We would say may be to some extent! Any company would have their own revival measures and think tank for the same, and if we made an impact on them that will make us proud. Still, it must be remembered that BSNL has a long way to go. The losses are not a small number. What say readers?

This Article Was Written By: Chethan S

Chethan S - Customer Support and Tariff Analyst

GIS Professional with an interest in Telecom matters. At TelecomTALK, I write about tariffs, new initiatives from service providers and customer issues.

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  • Rajesh Kumar April 10, 2014 11:35 am, 11:35 AM

    BSNL,s production units having very good infra of Service Support Centers (SSCs) in several cities of India. These centers are playing very important role to stop the cash flow outward from the company by the repairing of C-DOT cards. A huge expenditure may be curtailed, if BSNL management strengthen the SSCs for repairing of more cards, SMPS modules, CLI phones etc.

    Reply
  • BD RAO April 9, 2014 4:29 pm, 4:29 PM

    in some circles the QOS parameters are not implementing properly and there is no accountability of officers at higher level like DE’S;there is lack creating competitive spirit ,no optimistc carrer growth in bsnl also vulnerable to newly appointed guys.

    Reply
  • rajaram April 9, 2014 12:03 pm, 12:03 PM

    There is huge demand to BSNL broadband throughout the country but due to shortage of materials like cable,dropwire broadband connections could not be provided to customers. Efforts are to be taken care in this regard. In case of landline phone monthly rent itself more to most of the customers for which customers are reluctant to and opt for mobile connection.Only broadband customers are keeping the landline connection because thereis no other option for them. Landline customers who use very less for outgoing calls and use more for incoming calls (Senior Citizens particularly) are s feeling more burdened from this high rental. If monthly rental is reduced more and more customers will be attracted towards landline connection eventhough it is loss to BSNL, it will be benefitted by getting more landline connections from the customers.

    Reply
  • joshi n h April 9, 2014 11:31 am, 11:31 AM

    Sir, you have analysed BSNL correctly, in addition to above points there some other factors which are affecting the BSNL growth. Proper utilization of available staff is not done. there is union politics in it always. top officers are aware about revenue earning sections. but proper staff is not provided in it. Like customer care centres. in some of cities the staff is not useful anywhere is given to CSC. this affect the effeciency and customer care work in bsnl this also affect the customer base .

    all the government departments officers and staff will be requested to use BSNL network/ mobiles as this is state own company.
    All goernment offices may be forced to utilise only BSNL Landline and BSNL 3g modems for all online work. this will also boost BSNL.

    Reply
  • PKCHHATWANI April 8, 2014 9:32 pm, 9:32 PM

    BSNL is not providing the equipment in time . one Purchase order get materlised after 5 years . For example the purchase order of DXC ( Digital cross connect ) was materlised after 5 years when the technology gets outdated . This is a beauty of BSNL. While in other private operator cases , it materlises in time. Unwanted expenditure should be curtailed. Regions and circles are having parallel OFC system which is not correct. Region is working with high capacity DWDM system and circle should use there systems so that power and maintenance of parallel OF Cable of circles can be stopped. Hence expendditure of circle can be curtailed.

    Reply
  • SANKAR bsnl April 8, 2014 8:47 pm, 8:47 PM

    More than one lakh TAMILNADU POLICE FORCE will soon under BSNL- CUG.
    It will boost the image of the BSNL in TN. We will assure Still Better Services.
    Hats off to Tamil nadu police and State Govt.

    Reply
  • SANJIB KUMAR SARKAR April 8, 2014 7:50 pm, 7:50 PM

    Biggest reason why BSNL is making losses is that, BSNL management is unable to procure GSM equipment since a long time. It has a capacity of only 7.5 crore GSM lines but it has approx 9.2 crore mobile connections, if it purchase more GSM equipment then service will automatically improve and it can increase the no of connection and revenue.. Customer always prefer BSNL ..There is also lacking in the part of Govt of India because it wants the private company to stay and do well.. Secondly BSNL’S wage bill is around 14000 crores ,while private company pay just a fraction.. so VRS is agood option …

    Reply
    • Sunil G April 8, 2014 10:43 pm, 10:43 PM

      What is the number of landline connections given by private players, state-wise, urban-rural segment wise ? Pl. note wireline services require more staff compared to wireless services.

      Reply
  • navjeet bhatia April 8, 2014 5:20 pm, 5:20 PM

    It is true that BSNL needs drastical changes to reduce losses and improve services. But for govt. policies employees have to bear the brunt of unsatisfied customers. But this is also true that against each unhappy customer we have many more happy customers and I think that is BSNL’ s strength. Otherwise BSNL would have had only portouts and no portins. The main strength of BSNL is its transperent billing and true offers which no private operators give. People say that if any broadband works in true sense then it is of BSNL or MTNL. I assure and believe that time has come for BSNL to bounce back and it is showing too.

    Reply
  • P.M.MASHYAL April 8, 2014 5:04 pm, 5:04 PM

    BSNL MANAGEMR-ENT HAS TO FOCUS ON QUALITY SERVISE. CUSTOMERS HAS FAITH IN BSNL. AND ALSO FOCUS ON MARKETING ASPECTS ALSO DEFENITELY IT MAY LEADES TO FFROFIT

    Reply
  • Abishek March 20, 2014 9:17 am, 9:17 AM

    I have only 1 bar signal inside my home. But outside I have full signal(-67dBm). Thought I have full signal internet is so slow in bsnl 2g. I have very little 3g coverage too. I have to go out of my house for that too. I have complained twice about. They simply call and ask the problem but give no resolution.

    Reply
  • Sahil January 17, 2014 9:50 am, 9:50 AM

    How can you compare Reliance’s STV28 to BSNL’s STV135!!! Reliance gives 90days validity lol..whereas BSNL gives just 30days validity.
    I used BSNL a long time ago, till 2011.then BSNL had only 1 good plan i.e ‘Student Plan’,but now the facilities of sutdent plan have been changed and no way it is comparable to pvt. operators.
    Pvt. Operators gives customer specific plan,what about BSNL??
    I hope BSNL will introduce some attractive, value for money plan in upcoming days..so that people can find a reason to choose BSNL over others.!!!!

    Reply
    • Bandhan Preet Singh January 22, 2014 12:20 am, 12:20 AM

      pls explain Reliance STV 28 ??

      Reply
    • Ram G K April 8, 2014 11:28 pm, 11:28 PM

      You can go and check up now that BSNL is again introducing very attractive student plan for students soon.

      Reply
  • js January 15, 2014 9:44 am, 9:44 AM

    BSNL has to provide LL and BB services to the new apartments and offices. There they can get more customers and maintenance will be easy and it is a one time investment.

    Reply
    • BP Singh January 22, 2014 4:30 pm, 4:30 PM

      indeed a great advice js.

      Reply
  • s srinivasan January 14, 2014 10:40 am, 10:40 AM

    My complaint has not been attended to since 8th November, 2013 even though I have cleared the bill within 48 hours from the date of raising the bill. I am a loyal BSNL subscriber and using the line for over 49 years. To my surprise without attending to my numerous complaints for defective landline bills are being raised. LEt BSNL check the records no incoming/outgoing calls from the said landline and howcome the bills were generated. Does the bill belong to the Mother-in-law of the telecom minister/CMD or CGM (Chennai Telephones). Is there any government order to squeeze the local customers to recover the BSNL losses

    Reply
    • s srinivasan January 16, 2014 12:36 pm, 12:36 PM

      read 48 hours instead of 48 days

      Reply
  • s srinivasan January 14, 2014 10:30 am, 10:30 AM

    BSNL disconnected my landline for not paying the bills of the mother-in-laws of CMD and CGM Chennai telephones (mine is a 50 year old connection) even though I had paid my bill within 48 days of receiving intimation against a grace period of 25 days.
    Since 8th November, 2013 my landline is not working but I am getting bills of over 1000/- probably the bills of CMD and CGM (Chennai telephones). Will the CMD and CGM (CCT) provide copy of their Mother-in-laws bills. It there any Government order that loyal customers have to bear the cost of the officials in-laws bills to recover the BSNL loss.

    Reply
    • Akhil Mohan January 14, 2014 8:41 pm, 8:41 PM

      I would blame you for your loyalty to such a crap telecom company.

      Reply
  • Sahil January 13, 2014 12:35 pm, 12:35 PM

    BSNL tariffs and packs are sky-high, in addition to that BSNL customers are required to recharge Rs.42 in every 6 months to increase the validity. They lags behind in this competetive market.
    No such affordabe packs, offers, full talktime RCVs are available for ‘middle class’ people and youths.

    Reply
    • chandan January 14, 2014 12:00 am, 12:00 AM

      Bsnl is a gone case. When powerful corrupt people rule bsnl, how is it possible to reform it. Better choose private operators… That’s what corrupt management and government wants.

      Reply
    • js January 15, 2014 9:40 am, 9:40 AM

      @sahil. Which plan of pvt operator you are using? I will tell you the equivalent plan of BSNL which will be cheaper than pvt operator. Without knowing the tariffs of BSNL font comment on it

      Reply
      • Sahil January 15, 2014 8:55 pm, 8:55 PM

        @js
        I’m from WB, Here, idea gives me 1.2p/2s @Rs.23 for 60 days.
        and i’m also using a Reliance gsm (Kolkata circle sim), that gives me 1.2p/2s @Rs.28 for 90days.
        What about BSNL????

        Reply
        • js January 16, 2014 11:00 am, 11:00 AM

          1.2ps is equivalent to 36ps/min. You can go for STV135. Thru sms it will be only Rs120 so you are paying 34.3ps/min and 350 mins talk time. There is no additional charges like Rs 23 or Rs 28 to activate the stv. So you are getting full benefit for ur voice pack.

          Reply
          • Kaushik Roy January 21, 2014 10:29 am, 10:29 AM

            BSNL is for middle class people and not for lower class people
            In Kolkata circle
            Upper class – Airtel/Vodafone – 1.2p/2s for 28 days RC 65
            Middle class – BSNL – 1.2p/2s for 30 days RC 44 or 90 days with RC 122
            Lower class – Aircel/Reliance – 1.2p/2s for 180 days RC 52
            Reliance offering direct 180 days validity for RC 52 and Aircel 45 days validity with RC 13. So both company offering same if we consider 180 days period

            Reply
  • Rajesh January 13, 2014 12:21 pm, 12:21 PM

    Give some excellent offer to challange pvt. operator.
    Here, in Kolkata, Reliance GSM gives 1.2p/2s for 180 days @ Rs.52, whereas BSNL gives 1.2p/2s for just 30days @ Rs.44.
    so, why people will stick to BSNL??

    Reply
    • Tharun George January 13, 2014 1:20 pm, 1:20 PM

      Reliance in Kerala gives 1p/2sec for 6 months for Rs 74 STV. Still Reliance is no match for BSNL in kerala.

      Reply
  • Raghuram January 13, 2014 1:21 am, 1:21 AM

    excellent point taken up by TT. BSNL Broadband customer care has to change. this has to be taken up strongly with BSNL even now if we want to change the plan and go for one year plan they say go to the Nearest CSC. BSNL e-mail renewal we are not able to do Sancharnet e-mail they say go to CSC and do the renewal.Besides USSD codes should be implemented in all circles and it has to be mentioned in website clearly. They are taking rough to customers when we go to CSC that should change. They have to be polite and understand the problems of customer. All things should be made online

    Reply
  • Kumar January 12, 2014 9:01 pm, 9:01 PM

    You must be joking when you say BSNL ppl respons for ur chota article on web. They doesn’t matter if you go & shout in their office itself then how can u expect them to respond to ur unknown article

    Reply
  • goutham January 12, 2014 6:39 pm, 6:39 PM

    BSNL MOBILE IS THE BEST MOBILE IN INDIA. I LIKE IT AND USING FROM 8 YEARS

    Reply
  • Bandhan Preet Singh January 12, 2014 3:08 pm, 3:08 PM

    Dear all,
    BSNL already managed to reduce their losses by 2500 crores.
    I guess the present loss is around 7500 crores due to many micro and macro factors including the ever growing stiff competition in the Telecom arena.
    There are huge retirements in BSNL so the pay/salary expenses will be less in another 1-2 yrs.
    I am pretty sure that if the momentum carries on then BSNL will be back in good profit after 3-4 yrs. If we get back our 6740 crores then there will be around only 750 crore loss this year and that is very easy to manage in one go by increasing tariffs of any of the product or service. But BSNL seldom increase tariffs and ensure the Private companies too don’t get overboard..
    There is a huge scope of improvement in the following profile of BSNL:

    1. Marketing – visibility of the Products and Services at all platforms be it Offline or Online.
    2. Fault rectification within stipulated time.
    3. Complaint redressal Mechanism must be regularly checked and feedback system.
    4. Avoid frequent strikes by BSNL Union/Associations. Their genuine demands/issues must be resolved within 6 months to settle the unrest. This is a Big factor to boost the employees. If employees are satisfied then it will result in great performance.
    5. Customer Care – solution to problems at CC. Educate CC guys so that complaint does not go to next level in most of the cases.
    6. Penalty to the Officer/Employee if fault does not gets through within time.
    7. Availability of the staff round the clock and on all days. Special staff on special duties.
    8. Unnecessary expenses can be avoided in running the business. e.g, You will find all electrical appliances running all the time in the offices & exchanges. Use of solar panels to avoid electrical expenses. Spare/waste materials to be sold/discarded in all offices.
    9. Young, educated staff at Counters. Preferably the female employees.
    10. Every BSNL Employee must have its own Official Mobile number so that the subscriber can contact the concerned person at one go. There by avoiding the unneeded harassment/delay.
    11. Display of important numbers, toll free numbers, higher officers contact no. etc at all offices and public places.
    12. There must not be any downtime of Broadband server, GSM server and Congestion.
    13. Cable cuts to be restored with in 48 hours and heavy penalty to the offender.
    14. Ensure that all PSUs, govt owned companies gets only BSNL Landline, Broadband and Mobile services.
    15. Easy access of Selfcare portals through web and mobiles like USSD feature.
    16. Joint ventures with other companies for extra revenue. Like opening ATMs, Mobile/Tablet store, Computer shops, Canteens, Cyber Cafes etc.. within the big buildings of BSNL. Revenue sharing can be done with the firms.
    17. Involving the lower staff and Unions/Associations for suggestions/feedback mechanism.
    18. Unnecessary Transfers should be avoided as it makes one employee unsettle and there by his/her concern for BSNL & its subscribers gets less automatically. Infact, choosing the right man for the right job is very necessary there by utilizing his skills/talent. Every Employee should have experience of different sections but ensuring that the present smooth running setup did not get disturb.

    There are numerous points for improvement. But above are enough for a turn around of national telecom company.

    regards,
    Bandhan Preet Singh, BSNL, Chandigarh

    Reply
    • Chethan S January 12, 2014 3:55 pm, 3:55 PM

      You have raised valid points here Bandhan. It’s employees like you, who can see the larger picture, are assets to BSNL.

      Reply
    • Darshan Malu January 12, 2014 9:02 pm, 9:02 PM

      Superb points
      Really BSNL should follow this…
      Everything in hopes..

      Reply
      • Kaushik Roy January 12, 2014 9:59 pm, 9:59 PM

        All the points raised by Mr Singh is valid and as a Govt PSU employee I can say regarding point no 14 – all Govt Organisations must use BSNL or MTNL
        Railways use Airtel as their CUG conncetion with not very attractive plans for last 5 years and Govt must take all initiative so that people in Govt sector use BSNL/MTNL

        Reply
        • Darshan Malu January 12, 2014 11:06 pm, 11:06 PM

          Yaa even the SBI employees use Vodafone card which is issued by SBI itself

          Reply
          • Akhil Mohan January 14, 2014 8:42 pm, 8:42 PM

            The Public Sector company where I work also uses Airtel for its CUG. That’s because it provides excellent service.

            Reply
  • sandy January 12, 2014 8:51 am, 8:51 AM

    I don’t find it steps towards improvements

    Reply
  • Prithvi January 12, 2014 8:15 am, 8:15 AM

    Perhaps BSNL is looking to fail eventually. BSNL i.e., the govt. is conspiring to try to keep this public telco in the red so that the co. gets sold to a powerful private player and get privatised.

    Reply
  • Suresh Swamy January 12, 2014 7:25 am, 7:25 AM

    BSNL should advertise more. They have very good plans and attractive tariff which are not known to many

    Reply
  • ravi January 12, 2014 2:20 am, 2:20 AM

    nothing will happen at. corrput babus sit at the highest positions. so people should stop daydreaming of better bank. its a rotten entity like air india sucking Indian tax payers money as all losses are funded or refunded by government. dump bank and adopt some other private operator. that’s what even corrupt babus and netas want.

    Reply
  • arindam deb January 11, 2014 10:16 pm, 10:16 PM

    bsnl will never improve their service. i am using broadband & facing downtime most of the days in a month. Worst service provider with a worst customer care.

    Reply
  • sai January 11, 2014 8:59 pm, 8:59 PM

    good…. BSNL is having great talented guys every in my small BSNL i shaving gold medial students and they are not utilized for collecting challenges due worst category reservations

    Reply
  • Darshan Malu January 11, 2014 7:56 pm, 7:56 PM

    BSNL should provide an USSD number like *121# and provide daily offers for customers and also a ussd where we can get all information like self account details,STV’s n all

    Reply
    • BP Singh January 11, 2014 11:24 pm, 11:24 PM

      Pls send sms HELP to 52244 for getting selfcare sms to recharge your Mobile with different kind of STVs and that too without any TAXES..!!
      You will save around 11% of your money if u recharge from Selfcare no. 52244.
      pls see TT past posts. they have already posted a nice article in past.

      Reply
    • Arul Ruban S January 12, 2014 7:43 am, 7:43 AM

      In tamilnadu, we send sms OFFER to 53733 for current offers

      Reply
  • Acer H January 11, 2014 7:56 pm, 7:56 PM

    BSNL Kerala also started a new page in Facebook ‘BSNL India’ to give support at pan India level.

    Reply
  • Zeeshan January 11, 2014 6:02 pm, 6:02 PM

    Nothing has improved….BSNL instead of building new towers. Should invest more on maintenace and marketting…
    They should make there towers work efficiently….
    I am using BSNL and !dea sim…i.e idea for calling and bsnl for data 3g…..
    Actually JIO should buy the BSNL mobile sector if they are ready to sell…
    But 1 good thing whenever i go.to bsnl office they offer me coffee and also they air conditioner is always ON ;) so it feels very comfortable and the free wifi is one more option to hangout in BSNL…if i am free i go to bsnl office for this and enquire something and come again…lol

    Reply
  • AAM ADMI January 11, 2014 5:54 pm, 5:54 PM

    Actually like private companies the old people working should be replaced by youngsters….The retirement should be changed to 50yrs….
    And firstly BSNL should compulsary appoint the person based on his skills and not on the castes like SC/ST/OBC or any other classes…
    Due to appointment of this people nly BSNL has to suffer drastically as they cant speak good english…the knowledge of them is limited…
    It should fit CC cameras as they can keep a eye on workers that are they working or not…..It should give more retailers of power to recharge and also pay bill…

    Reply
    • subham January 11, 2014 6:50 pm, 6:50 PM

      good one :-)

      Reply
    • aravind January 12, 2014 2:18 pm, 2:18 PM

      AAM ADMI doesnt need good english.They need only local language.That I think BSNL people is the best.They are aam admi serving for the aam admi.

      If u are a true indian, dont go behind english.Love and learn to respect your mother language.and love the state owned companies.

      Reply
  • Prapbhakar Patil January 11, 2014 5:35 pm, 5:35 PM

    Its 6 months that i have ported to BSNL from Vodafone due to some bill issues…
    In this few months still now i have not faced any problem people say like why have you taken BSNL….But actually after taking BSNL my bills are actually reduced by almost 50% like in Vodafone never my bill was below 3k….Now in BSNL after using so much 3G,Calling,even i call USA a lot as my sister lives there…then too my bill never goes beyond 2000rs max bill till now was 2089rs…..
    But Bsnl looses some points like i never get sms abt my estimated bill…even i have activated e bill…the bill they send always goes in Spam folder….I wanted my family in a grp i.e CUG so that we can call freely but BSNL charging for that service which made me feel port from BSNL…but after seeing my bill i cancelled the idea….
    Lets c…whats next….

    Reply
    • kannan January 11, 2014 8:44 pm, 8:44 PM

      Dear Sir,
      I think you may using a higher a plan u will not have any charge for CUG……
      if the cug s are required plan525 or above no charge is applicable for CUG
      for any doubts you can email….

      Hope you will visit the website / mail me for more details..

      Reply
      • Prapbhakar Patil January 11, 2014 9:05 pm, 9:05 PM

        I am using 525rs plan nly…i wanted my other members to take 225rs plan….when i went there they said for me its free but for them each member has to pay 80rs/month…
        plz if you know abt this tell me
        thanks in advance

        Reply
    • BP Singh January 12, 2014 12:43 am, 12:43 AM

      Sir,
      If the BSNL Bill always goes in Spam folder then add the email ID in your contacts list and mark the mail as NOT SPAM.
      i hope it will solve your problem.
      BSNL gives 350 mins in 135 rs all India calling. You may use it to save your money.
      Bill is always transparent. No unnecessary VAS services or unwanted sms.

      Reply
  • Darshan Malu January 11, 2014 5:25 pm, 5:25 PM

    BSNL Maharashtra speed in 3G is very slow it has gone from bad to worst….Few months back i was getting 6.7mbps speed for around 2 months and it then suddenly dropped to 4mbps and now getting 3.2mbps…and in night hours it goes directly to 1mbps…..which makes me frustrated….
    While !dea giving me 5mbps speed constantly wheather its day or night….and i have got offer in idea postpaid i.e for 126rs 1gb 3G data which is quite affordable..nly problem with idea is when i go to mumbai coverage is very bad so need to switch to BSNL over there (i.e MTNL network)
    BSNL few months back gained lot of customers i mean that time i found every alternate person using BSNL 3G but as the speed reduced more people are thinking to migrate….
    They should think abt this!
    But its GOVT i cant believe in a sudden change….

    Reply
  • Akhil Mohan January 11, 2014 4:18 pm, 4:18 PM

    And one more thing, In terms of presence in social networking sites, BSNL Kottayam is the best FB page ever by any telecom operator. Its admin’ed by some BSNL employee. I actually feel sorry for hardworking employees like him who also has to take blame for the rest of idiots in BSNL.

    Reply
    • Tharun George January 11, 2014 4:58 pm, 4:58 PM

      +1

      BSNLKTM fb page is the best. All queries to BSNL and BSNL kottayam answered within minutes. He also does a wonderful job of posting BSNL new 3G sites. I am also sure he is a regular TT reader. The reason I ported back to BSNL because of this service.

      Reply
  • Akhil Mohan January 11, 2014 4:15 pm, 4:15 PM

    BSNL is the worst ISP in the world. I was a BSNL user for 8 long years, but now I have lost faith in BSNL. Faith once lost is lost. They can never gain that back.

    Reply
    • kannan January 11, 2014 8:46 pm, 8:46 PM

      Dear Akhil,
      All are ISP providers…What is your exact problem…
      which service in which area you are using???
      hope you will contact me on the above mail……

      best service assured ..(If you r in Kerala):)

      Reply
      • Akhil Mohan January 12, 2014 7:18 pm, 7:18 PM

        I used BSNL broadband earlier, but it is utter crap. Once there was some line problem but the bastards never repaired it for 2 months but send the bills regularly. Then switched to BSNL 3G, worked well for a few months, now speeds are less than dial up, actually there is no data transfer taking place in 3G. Made many complaints even on PG portal, sombody called and said they will be installing a new 3G tower sometime in future, then things will be fine.

        Then what are you suggesting by saying ‘best service assured’

        Whatever it is, No thanks man I switched to Idea.

        Reply
  • manu January 11, 2014 4:11 pm, 4:11 PM

    well I would say not at all. I was a bsnl who ported out of bsnl on this 7th after a year due to it’s pathetic network. I am in Kerala and bsnl has 3g licences here. while idea has enabled 3g even on small towns bsnl is yet to enable it on major towns. adding fuel to that, they unified 2g and 3g rates. so even if you dont have 3g (which majority don’t) u have to pay 3g rates for their 2g internet which is not even worth mentioning. when asked by media about 3g expansion in Kerala the employees are saying that they have written to Delhi headquarters for permission to expand 3g on Kerala!. why on earth is that!

    Reply
    • Tharun George January 11, 2014 4:55 pm, 4:55 PM

      BSNL have recently added 3G to many location. Almost have doubled 3G coverage. But still no where near Idea which have over 80% location 3G enabled. But only BSNL have low cost 3G in Kerala.

      Reply
      • manu January 11, 2014 5:38 pm, 5:38 PM

        idea offers 1gb of 3g at 12x is what I last heard. but I don’t understand the logic behind seeking permission for every 3g installation

        Reply
        • Tharun George January 11, 2014 10:15 pm, 10:15 PM

          Idea never gave me any such offer. It is only for selected customers. So I ported out. Also not many what 1GB. I use 3G when I travel, so I use BSNL Rs 14 pack which gives 100MB 3G. It is enough for 1 day for me.

          Reply
  • Linto January 11, 2014 12:50 pm, 12:50 PM

    As per the Circle wise Income and Expenditure released by BSNL, only three territorial circles are in profit during 2012-13. They are Kerala, Odisha and Jammu and Kashmir. Last year, 2011-12, only the first two circles were having profit.
    Kerala is the only circle which improved its profits in 2013. It improved from Rs. 157 crores to Rs.257 crores an increase of 64%. Odisha, though posted profit, it is reduced from Rs. 35 to Rs.30 crores. J and K which was in loss of Rs.26 crores last years made a profit of Rs. 2 crores this year.
    The following circles have increased revenue from the year 2011-12 to 2012-13: Uttarakhand, Chhattisgarh, Karnataka, A.P., T.N. and Maharashtra, although they could not post profit.
    10 circles have increased their losses in this year. 13 circles have reduced their losses.
    BSNL in total has reduced its loss marginally from Rs.8,851 crore in 2012 to Rs. 7,884 crore in 2012-13.

    Reply
    • Tharun George January 11, 2014 4:52 pm, 4:52 PM

      In Kerala BSNL have strong 2G coverage. 3G coverage is good and expanding but no where near Idea. Call rates average and 3G data rates are cheaper. Customer care has also improved a lot and have good social media interaction.

      In short BSNL Kerala is only behind Idea both by subscribers and quality of service.

      Reply
      • Linto January 12, 2014 4:56 pm, 4:56 PM

        It s top in Kerala only because the people love public sector, I had used bsnl in karnataka also, the services are good! but it is still loss there because the attitudes of people are bit reluctant to public sector. It is like the people who loved to use british clothes before independence, now the cola and pizza and the private brands on the other hand. hope the people love their mother even if she is’nt good looking….

        Reply
    • Vineesh January 13, 2014 10:35 am, 10:35 AM

      Kerala people loves public sector more .almost all reliance petrol pumps shutdown in kerala due to huge loss.

      Reply
      • Tharun George January 13, 2014 11:53 am, 11:53 AM

        Yes old people love public sector companies. But youngsters went for Idea and Vodafone. Idea is now kerala largest mobile operator.

        Reliance pumps closed because IOC, BPCL price for petrol/diesel was lower due to subsides. Reliance pumps are coming back soon as the Gov has removed subsides on petrol and removing for diesel also.

        Reply
        • Linto January 13, 2014 4:45 pm, 4:45 PM

          There is also another fact… The kerala BSNL services are marketed through all retail outlets and advt s are given by its marketing agency, Mas enterprises PVT LTD. The do their work well!

          Reply
  • Pramod January 11, 2014 12:29 pm, 12:29 PM

    I am using BSNL’s post paid since from last six years, but now i am totally fade up with BSNL Postpaid service
    1- In Post paid for any service activation /deactivitation you need to visit Customer service center (CSC). You need to give written and duly signed application for any simple thing to change to your service. otherwise not at all possible to activate any new plan , New service.
    2- BSNL never display any service related modification or plan on there website nor through SMS to their postpaid customer . Rather website information is totally different than what is in CSC.
    3- In maharashtra BSNL call center is worst. If you call for any query related to your bill or your plan ,first you need almost 15 to 20 min to connect and if you are lucky the customer care person tells ” sorry sir, for postpaid you need to visit your nearest CSC” What is this

    BSNL please update your service with new technology which other private player are already applied

    Reply
  • kavin January 11, 2014 11:54 am, 11:54 AM

    Why people are forgetting bsnl strong hold in data…with less 3g coverage.139 rupees for 1gb is too much..i get 2g 1gb for 98rupees in Vodafone postpaid…bsnl will never change..they keep changing sms pack..the data charges should be halved.first they should stop comparing prices with airtel. U think of ur own price..if u want compare to mtnl.we want 1.25gb for 98 rupees back…bsnl it is now or never.act soon

    Reply
    • Saurabh January 11, 2014 12:22 pm, 12:22 PM

      Circle: Haryana

      People are forgetting it because AVoId has provided 1GB of data @ less than Rs.100 via best offer since BSNL and Reliance slashed charges.

      On Airtel, I have Rs.127-1GB 3G offer and Rs.247 1GB 3G offer giving 150TT also so effective cost of 1GB is Rs.97 only.

      Idea is providing Rs.126 recharge to almost every 3G user with 1GB of 3G for 30 days and 50 TT. Effective cost of 1GB- Rs.76 only and Idea has no match with other 3G networks. If you are a 2G user, you can easily get 2GB in Rs.98 in best offers. They are the best speed-wise and coverage wise whereas BSNL sucking in North to bottom with less than 10% cell sites 3G enabled and also wherever it is available very few people using it because of worst service.

      Vodafone giving Rs.128 recharge with Rs.35 TT and 1GB 3G for 30 days. Effective cost of 1GB data @Rs.93 only. Vodafone has consistent 12Mbps speed in my area. They were not expanding their 3G coverage since 2011 in Haryana but now at-least towns and some villages around such towns have been covered in last 2-3 months and going on.

      These aren’t one time offer. You can use as many as times you want until new offer arrives and new offers are always better than previous ones. Not only Data but Talktime offers are also mouth watering from AVoId.

      Has BSNL got anything in name of Best Offers? There is no customer specific preference in BSNL. Even Reliance has started best offer number *121# like AVoId and giving amazing Voice, Data and SMS packs thru it. Tata has got best offer number *333# and *232*1# (both are same) but don’t provide any data or rate cutter, only talktime offers which are same from 6 months and also not good.

      That’s the reason why AVoId is ruling over 70-75% subscribers in Haryana and their VLR is also good over 93% as against that of BSNL which is struggling at 35-43%. I know BSNL don’t care in North and that’s why subscribers just hate them and avoid it completely. People who work on daily wages here also have AVoId numbers and not BSNL as in all ways BSNL is costlier to them while AVoId offers them good packages.

      Reply
      • kunal January 11, 2014 3:28 pm, 3:28 PM

        Right said saurabh.

        But im using vodafone haryana for last 3 months but has not got any such offer. Hope they will provide soon.

        As a support please mail a snapshot of your post to c.c haryana of vodafone so that I could get this offer too.

        Thanks

        Reply
        • Saurabh January 11, 2014 4:20 pm, 4:20 PM

          @Kunal,

          Bro, Have you used data packs on your number? If yes, don’t use it continuously. Use and then stop for a month or so and you will start getting offers automatically. :D

          Actually I e-mailed Idea when they were not giving better offers or offers were not cheap. I mailed them the screenshots of Airtel and told them that even after using your network in Haryana, Airtel is providing better offers and after 2 days, I had flurry of offers on my number including 21- 250MB for 30 days, one mentioned above and the most amazing was Rs.99- 450 Local+STD Any Network calls and 500MB 3G data for 30 days and these offers are alive from a month. If you want screenshot of either Idea or Airtel I can provide it and you mail it to Vodafone. ;)

          Reply
          • Muhawid P B January 11, 2014 6:47 pm, 6:47 PM

            I am from kerala.and idea is the only private operator to have 3g in every districts.they are not providing me any offers as you have mentioned. Bsnl doesn’t provide indoor coverage.outdoor coverage is also weak.they provide 3g using 3.6mbps BTS and idea using 7.2 mbps BTS.
            I also get 3g coverage of idea in my airtel sim through ICRA but airtel doesn’t provide any 3g offers in best offers.

            So kindly request you to send me the screenshots and email ids of A-VO-ID to ‘mabi786@gmail.com’

            Reply
          • kunal January 11, 2014 7:28 pm, 7:28 PM

            yes saurabh. please tt publish my this email id so that I can get the snapshot and mail it to vodafone care.

            id – kunal_vashishtha at yahoo.co.in

            Thanks in advance saurabh.

            Reply
  • SS January 11, 2014 11:21 am, 11:21 AM

    I don’t see any improvement in up east. Everything is still the same. Data is still useless and voice clarity has degraded. They need to clear up the junk here first.

    Reply
    • BP Singh January 11, 2014 11:54 am, 11:54 AM

      Dear, you must write up to them officially. You must send emails to CGM and CMD BSNL if none listens to you. If you are a genuine subscriber of BSNL then u have full right to call them up and shoot letter to top notch officers if juniors don’t listen and resolve the fault.
      I am sure that sending mails, faxes and letter do heard up at HIGHER AUTHORITIES. They definitely care.
      You may also send them SMS citing the problem and area concerned. I am sure the responsible officer will run for you.
      See, BSNL is a Govt owned company so you must pull up ur socks whenever u see anything going wayward.

      The links are below:
      BSNL Public Grievance Portal for any kind of complaint:-
      mis.bsnl.co.in/pgs/internet/pgwebregn.asp

      Government Department Related Complaints:-
      pgportal.gov.in

      RTI Online:-
      rtionline.gov.in

      Reply
      • Akhil Mohan January 11, 2014 4:13 pm, 4:13 PM

        So according to you its peoples responsibility to make sure BSNL functions efficiently…

        Reply
        • sand January 11, 2014 10:31 pm, 10:31 PM

          Yes Akhil its always.If we dont complain and make things known how do u expect such a big company like BSNL to fix it.Who told you private operators work really great.I have faced several instances of cheating and bad service from so called biggies vodafone.

          Reply
      • sand January 11, 2014 10:29 pm, 10:29 PM

        I totally agree with this guy.I had emailed to CMD bsnl regarding their customer care and stuff and i did get a reply from the CMD and also the bsnl guys followed up on the issues with me until it got resolved.

        Reply
        • Tharun George January 12, 2014 7:54 am, 7:54 AM

          I will never complaint to CMD. It was several years ago and I was teenage and stupid. I applied for a WLL and they told me to wait 6 months. I complained to CMD about this. That stupid CMD forward the complaint right back to my local telephone office. I got the call from the same person which I complaint against. Rest you can imagine, a teenage boy complaint against the senior officer at local exchange. Total humiliation. That is when I started hating BSNL.

          Reply
          • BP Singh January 12, 2014 3:15 pm, 3:15 PM

            tharun,
            now you are grown up and you can send the complaint again. ;-)
            One thing more, almost all are aware nowadays nobody can threaten you. he may loose his job also. Infact, he can be transferred to any remote location if you file complaint again. he must mend his ways.
            I appreciate that u forwarded the complaint when u were young. It shows ur awareness. barvo..!!

            Reply
            • Tharun George January 12, 2014 5:01 pm, 5:01 PM

              Not anymore. I no longer complaint against persons. I complaint against service or company only. Childhood horror!!!

              Reply

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