On the line of Happy to Help, Vodafone Essar the leading telecom carrier today comes out with an online survey to enhance user experience with its website. With the online survey Vodafone also giving a chance of getting zoozoo mugs to the people visiting there website.
The survey captures information regarding frequency of visit, objective of visit and most important it take feedback of various factors related to website like content, images, ease of navigation and organization of information. Some of the questions are What kind of connection do you have from Vodafone? OR Approximately how many times have you visited Vodafone.in in the last 3 months? and Your reason for visiting Vodafone.in?
Any visitor of the website www.vodafone.in can take the survey and it is not necessary to be a Vodafone customer to register for the same. It seems that Vodafone has now decided to enhance the end user experiences with people visiting their website by trying to step in their shoes with the slogan Lets Know Us?
Also the Voda guys are asking about any further enhancements a user wants in the website as regards of content, navigation, also in the revamp, Vodafone is considering a set of services on the website and is asking users which will benefit them more.All the above shows that Now Vodafone is planning to come up with something that would be 100% user specific.
TURKEE June 7, 2010 at 11:56 am
Zoozoo character from Vodafone has achieved all this fame in a short span of time, a survey conducted showed that Zoozoo was more popular than Mickey Mouse….So grab the freebies…
Srinath June 7, 2010 at 11:24 am
Zoo zoo games
Dhwani May 6, 2010 at 9:01 pm
Even i “won’ zoozoo tshirt…never turned up
Prasath J March 13, 2010 at 12:42 am
WOW… It is really hard to get freebies (even announced by them) from these thugs…
ABHINAV NAKRA March 12, 2010 at 5:17 pm
THEY MAILED ME THAT I HAVE WON A ZOOZOO T-SHIRT, HAVEN’T RECEIVED THAT SINCE TWO MONTHS, GOD KNOWS WHO WILL RECEIVE MUGS, IF WON…
vineet March 12, 2010 at 10:40 am
@altaf
yes ,i agree survey is tooo long.
Ram March 12, 2010 at 9:40 am
Survey having too many questions. Its taking minimum 15-20 min time to finish it. Questioner is included more about internet usage rather than service. Vodafone have to take survey about how to improve customer satisfaction and how to improve the network quality. Vodafone have to change tariff plant, because its offering different, different tariff plans for different telecom circle. Some of Indian telecom operators give unique plans in all over the country (home network and roaming). Vodafone operating 23 out of 23 telecom circle in the country, so Vodafone can give better plant for all the Vodafone customers.
Ramesh March 12, 2010 at 7:41 am
Vodafone is wasting time in launching ZooZoo etc which are useless.
They should concentrate on the call and GPRS tariff which are quite high compare to other Operators.
Tripu March 12, 2010 at 2:00 am
yeah . i agree with prasath
altaf March 11, 2010 at 8:51 pm
long(infact too long) survey !!
Prasath J March 11, 2010 at 8:42 pm
My only suggestion is KEEP IT SIMPLE, VODAFONE.. Whether it is website or tariff plans…