Sunday People Speaks: Exceptional Services from BSNL in Goa

Sunday People Speaks: Exceptional Services from BSNL in GoaWe often tag BSNL as a operator with worst customer care service. But sometimes you may get exceptional services from BSNL employees. You may call it luck or whatever, but it is true that BSNL fails to act when necessary. Anyway Let’s read Steve’s story of how BSNL turns good Samaritan to him.

Here we are mentioning what exactly this customer narrates

I am Steven from Goa. I was an airtel customer for the last five six years I was very happy with airtel. But when I came to know that airtel dint get 3G licence in Goa I was very disappointed. The only operator with 3G that time was BSNL. So I decided to move to BSNL via MNP.

I gave the request for MNP and after about 10 days my number was ported to BSNL. I was very happy to see 3G network on my cell phone. Got sms to dial 123 to activate the services. So I did that and my services were active.

Just to cross check I gave a miss call on my landline which was of airtel it went through. Now I tried to call my number from my landline and I was shocked to hear what they said. It said that number did not exist. After checking from all the networks I found out that I was not getting incoming calls and sms’s from airtel and BSNL numbers. That movement I thought why did I moved to BSNL.

After repeatedly trying I got through BSNL CC and told him my problem. He told me to visit the nearest CSC so I visited Margoa CSC south GOA. There they were least bother to listen to my case. They were unable to solve my problem. They took my number and told me to come later. I was completely helpless.

In the mean time I remembered one of my friends who work in BSNL local exchange. I called him and told him my problem. So he told me to meet this lady named Beeni who works in BSNL as TTA {telecom technical assistance} under CSC.

So I went to her and told her my problem. She was very kind enough to hear my whole problem. She took my alternate contact number and gave me assurance that my problem will be solved. And within 3 hours my problem was solved.

I was really amazed to see that people like Beeni are there in BSNL who are always ready to help their customers

I am really thankful Ms Beeni for solving my issue.

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  • stephen saldanha November 6, 2012 11:59 am

    our bsnlland line has been going out of order every month but the bill keeps coming the same way and our phone no is 2399734 pls let me know how to go about and get it done as the exchange is giving their answers in diffrent way’s

  • Steve November 8, 2011 10:41 pm

    Luque Fernandes :I’ve got a laptop and ipad2 (wifi + 3G), i would like to know if its better to get a Bsnl 3G micro sim kit for the ipad2 and separate data card for my laptop OR should i set up a BSNL wifi connection at home? The problem with BSNL is that i tried to enquire about this but they kept sending me to different branches in Panjim without any results so i still dont know how to go about and get a wifi connection here.

    First you decide if you want to use ur laptop and ipad on the go or only in your home.now a days you get wifi routers which are sim card based. so you can go for this type of router and use single connection on multiple devices at the same time.i use a huawei router as i dont need high speed i use bsnl 2g plans in 3g mode with gives 128kbps speed.if you want high speed then opt for 3g plans.or you can also apply for brodband if you have bsnl land line

  • Luque Fernandes November 7, 2011 8:53 am

    I’ve got a laptop and ipad2 (wifi + 3G), i would like to know if its better to get a Bsnl 3G micro sim kit for the ipad2 and separate data card for my laptop OR should i set up a BSNL wifi connection at home? The problem with BSNL is that i tried to enquire about this but they kept sending me to different branches in Panjim without any results so i still dont know how to go about and get a wifi connection here.

  • mani October 15, 2011 8:39 pm

    i purchase 3 g data card on30.9.2011 max speed capacity of 7.2 mbps. actually i received 1.3 mbps speed only in chennai

  • Firstonnet September 7, 2011 11:29 pm

    @Mayur
    You are right Mayur its depend on the condition of BTS, sometimes breakdown occured, or power failure from supply providers etc are the reasons which affects the network signals but still you will be able to get the network signal from other cellsite in outdoor area in which you will face network busy problem otherwise impossible, every operator collect a traffic report so they get the exact ideas about the expansion.

  • Firstonnet September 7, 2011 11:25 pm

    Yes Mayur both the tt readers are posting fake comments about Mh Goa BSNL network. If they have any kind of issue let us know with exact location & time. We will find out the exact reason if its true. But it seems that in actual they are not a BSNL user & so that they are not replying on it. Need to STOP SUCH FAKE Comments in future related to BSNL or any other operators.

  • Mayur September 7, 2011 7:12 am

    @Firstonnet
    He may be giving a fake comment….bcoz i am also bsnl mh subscriber i don’t face such type of problem….also ask him wheather near by bts is working or not….network busy problem arises due to bts downtime and their is no such problem from pune…

  • Firstonnet September 7, 2011 12:43 am

    Firstonnet :@Rahul Jagtap Great opinion from Mh circle Nashik BSNL subscriber, okay let us know sumthing your mobile handset first, r u using made in china handset? if not then let us know your handset make & model number with how old it is?Rahul will definitely try to resolve your network busy issue if you revert on these queris. I know whom to escalate this matter instead of CGM Aloke Kaul. Will help you out only through Telecomtalk site.Let me know the required details.

    Please comment here instead of fake opinion about BSNL Nashik cellone network coverage..

  • Firstonnet September 7, 2011 12:41 am

    Firstonnet :

    Anup :Same thing happened with me. I was getting call from bsnl only. I am from Goa. So i complained to bsnl cc and problem was solved within 6 hours of registering complain. Bsnl service is worse than any other operates. Call gets dropped. Suddenly range goes off.

    Anup where you stay in Goa? Let us know your exact location. Where you face such type of network fluctuation problem? is it in south or north Goa?Please comment here we are awaiting for your reply.

    Anup is it your fake comment regarding BSNL Goa network coverage? if no then revert your details will verify your issue of network busy & fluctuation in network strength. I know that in Goa state BSNL is much better serving network coverage in Goa state. Almost areas are covered properly. Still you have any issue let us know your exact location in Goa.

  • Rohan Singh September 6, 2011 6:12 pm

    Gavin Mathos :
    @Rohan Singh
    Nokia E5 Business Phone.

    As i can see BSNL 3G services are available in vasai village though network could be poor .. Check below it’s available
    maharashtra.bsnl.co.in/mhschemes/3glaunch.asp

  • Rohan Singh September 6, 2011 5:39 pm

    Gavin Mathos :
    @Rohan Singh
    Nokia E5 Business Phone.

    Have u switched to umts mode? ? After switching try searching manually for 3G networks ….atleast u should get other pvt operators 3G networks.

  • Gavin Mathos September 6, 2011 4:00 pm

    @Rohan Singh
    Nokia E5 Business Phone.

  • vitas September 6, 2011 11:24 am

    You can register ur complain by sending sms
    “YOUR COMPLAINT” TO 53733
    CSC WILL CALL ASAP
    WORKS FINE IN KERALA

  • Vinay September 6, 2011 11:01 am

    @Tushar Gaikwad
    Pvt operators are run by professionals but BSNL is being run by BABUS/and NETAS… do u expect them to be polite n professional..?Yes they have some brilliant individuals but u can not make an old car to run faster with new TYERS..?

  • Rohan Singh September 6, 2011 9:27 am

    Gavin Mathos :
    @Firstonnet
    I am from Vasai Village in Maharashtra. I wanted to purchase the BSNL 3G SIM Card for using the 3G Services. So when i checked on my Handset there was no 3G Operators showing in My Handstet. So i didn’t purchase the BSNL 3G Sim Card.

    Which handset you are using? ? If u are in 2G mode u can not detect 3G signals. You need to select dual /umts mode and then manually search for 3G signals.

  • Arjun Chandrashekar September 6, 2011 9:26 am

    @Gavin Mathos
    3G Services are Available Only In Urban Areas, It May Be a Private Or a Govt Service

  • Gavin Mathos September 6, 2011 6:51 am

    @Firstonnet
    I am from Vasai Village in Maharashtra. I wanted to purchase the BSNL 3G SIM Card for using the 3G Services. So when i checked on my Handset there was no 3G Operators showing in My Handstet. So i didn’t purchase the BSNL 3G Sim Card.

  • Firstonnet September 6, 2011 1:10 am

    @Rahul Jagtap
    Great opinion from Mh circle Nashik BSNL subscriber, okay let us know sumthing your mobile handset first, r u using made in china handset? if not then let us know your handset make & model number with how old it is?
    Rahul will definitely try to resolve your network busy issue if you revert on these queris. I know whom to escalate this matter instead of CGM Aloke Kaul. Will help you out only through Telecomtalk site.
    Let me know the required details.

  • Firstonnet September 6, 2011 1:04 am

    Anup :Same thing happened with me. I was getting call from bsnl only. I am from Goa. So i complained to bsnl cc and problem was solved within 6 hours of registering complain. Bsnl service is worse than any other operates. Call gets dropped. Suddenly range goes off.

    Anup where you stay in Goa? Let us know your exact location. Where you face such type of network fluctuation problem? is it in south or north Goa?
    Please comment here we are awaiting for your reply.

  • Silsila September 5, 2011 11:14 pm

    @Tarun

    Guys for enquiry prupose call to BSNL’s MNP section. It will connect in seconds.

  • Proximus September 5, 2011 10:59 pm

    In kerala BSNL is the worst service provider.If we want to call customer care we want to wait a minimum of 45min to reach Customer care.one other example is that BSNL will cheat customers by deducting 42 rs for caller tunes and will not activate caller tune.if we ask for the refund they will say they have no information.For pre-paid customers no call conference provided.In india BSNL is charging more for dialer Tone 42Rs all others are charging 30Rs.Truly BSNL is the worst.
    Its an advice to all to port out from BSNL to enjoy good service.BSNL is a shit.full of idiots.

    • Tarun September 5, 2011 11:07 pm

      @Proximus to sum extent i agree with you one thing is sure we have to wait nearly 30+ mins to get CC calls to be connected in kerala !

  • Gokul September 5, 2011 9:40 pm

    oly true INDIANs should b employed in BSNL not some shits

  • Rahul Jagtap September 5, 2011 8:52 pm

    BSNL Nasik / BSNL Maharashtra is the worst BSNL circle in whole of India. Not only BSNL Nasik filled with bunch of incompetent and useless babus or employees, but even the network in whole of Maharashtra is worse – slowest GPRS speed leading to failed browsing or loading of webpages, congestion full network and during evenings it takes 4-5 continuous tries to get through the network both incoming and outgoing.

    This happens daily and am sick and tired of BSNL kutrias. In spite of numerous complaints and follow ups there has been no improvement even after several months. These shameless BSNL kutrias know only to take salary and not work or solve problems.

    I don’t know about other BSNL circles, but BSNL Maharashtra is the worst and the most pathetic in India. If I get a chance, I will throw chappal on the CGM of BSNL Maharashtra and blacken his face.

  • Firstonnet September 5, 2011 8:22 pm

    @Gavin Mathos
    Oh Thanks for the information

  • muthu September 5, 2011 7:02 pm

    BSNL is the real indians network.BEST NETWORK.BEST SERVICES.

  • Anand Kumar September 5, 2011 7:00 pm

    Dear, You got better service because of your “Friend”. How can a common people will get in touch with Staffs like Beeni?

  • Raghu September 5, 2011 5:43 pm

    @Firstonnet
    Sorry to inform u that inspite of so many reminders my problem is not getting solved at all. really sorry state of affairs – BSNL no response to e-mails at all.

  • Gavin Mathos September 5, 2011 5:29 pm

    @Firstonnet
    Currently Government Operator Bharat Sanchar Nigam Limited (BSNL) is the only Operator which provides 3G Services at Lower Rate in India.

  • som September 5, 2011 5:13 pm

    as long as you need not to contact customer care,BSNL is the best service provider.when you need to contact cusomer care,all hell break loose.

  • Tushar Gaikwad September 5, 2011 4:48 pm

    I got an BSNL EVDO Connection today…..

    I was told that BSNL doesn’t know that there is any coverage in my area as well as they had not given any demo like Tata Photon, Reliance, etc…..

    But i made the brave move of Buying an EVDO connection and it was activated within 4 hours and its working well in my area….

    BSNL is the best but they really need to improve the customer service…BTW now using Unlimited plan @ 750 Rs…..and getting speeds aroung 15- 35 kbps… :)

  • upatt September 5, 2011 1:30 pm

    the bsnl is on of the worst operators around the world don’t hide the truth
    Bsnl never solve your complaint if you register at CC or CSC this is the matter that
    “andhe ke haath bateir lag gaya”

  • Firstonnet September 5, 2011 1:19 pm

    @Gavin Mathos
    Thanks for the valuable info pl. But if you verify it concern to umts network coverage & rates you will choose BSNL for best. FYI almost bsnl’s cellsites/ infrastructure shared by pvt operators in Goa state i.e 98 sites which are the highest in our country compare to any bsnl circle, so this is the best & Steve choose best one 3G operator still now. (we all awre that in Goa state new cellsite installation is very difficult to all ops, all the ops stopped their expansion before 2years n they are trying to share the sites wherever its possible)

  • Firstonnet September 5, 2011 1:02 pm

    If TRAI/DOT offer them (MTNL & BSNL) 100% freedom then they will very much improve their services. They require freedom in approval of vendors, appointment of employees, procurement of equipments, plans offer, upgradation of systems, installation of new cellsites as per requirements after analysis of traffic, upgradation of exchanges, BSC, MSC etc.
    For everything they need approvals frm TM/DOT/TRAI & everyone knows abt Kapil Sibal’s attitude about PSU ops. Other side both ops employees try us to help wherever it’s possibe n in their hands if its concerned to superior then they try to avoid it.

  • Firstonnet September 5, 2011 12:44 pm

    Really innovative idea from telecomtalk team, really I appreciate ur efforts to explain us our experience in sunday people speak(sps) really great tt keep up the good work.
    I have lots up good experience with BSNL Mh circle mobile, landline n broadband team members & MTNLMumbai mobile, landline, broadband & Iptv too. Really both the ops employees are very helpful everytime even in roaming, nw coverage, gprs speed, connectivity etc related everyone supports 100%. Hats off to all of them who always supports to resolve our issue even on holidays too. Thank you.

  • mansoor Ahmed September 5, 2011 11:55 am

    Airtel is the greatest Choor of all the operators. they don’t want to loose the customer at any cost. so they create this kind of problem.they make the customer feeel that new operator is very poor. so they retain thier Customers this way.

  • DHRUV September 5, 2011 10:40 am

    even people know better bsnl schemes than their CC , and employees of BSNL. if from any direction BSNL is considered for service it may take the last position.

  • Gavin Mathos September 5, 2011 9:41 am

    @Steven,
    Government & Privtae Operators have Launched 3G Services in Maharashtra State & Goa State in Maharashtra-Goa Telecom Circle.

    List of Government & Private Opertors providig 3G Services in Maharashtra-Goa Telecom Circle.

    * Government Operator
    (1) Bharat Sanchar Nigam Limited {BSNL} : Major Villages, Towns & Cities.

    * Private Operators
    (1) Tata Docomo : Launched 3G Services in Major Villages, Towns & Cities.
    (2) Vodafone : Launched 3G Services in Some Villages, Towns & Cities.
    (3) Idea Cellular : Launched 3G Services inFew Towns & Villages.
    (4) Airtel : Partenered with Operators to provide 3G Services. Launched 3G Services in few Cities.

  • Pratul September 5, 2011 9:39 am

    These companies charge service taxes for their pathetic service they offer, we need a rating system for the services they offer. TRAI needs to asses the customer satisfaction as an aspect for service tax, if the companies service is not upto mark then the company will have to pay service taxes fron their pockets and cannot charge customers for pathetic service they offer.

  • Anup September 5, 2011 9:33 am

    Same thing happened with me. I was getting call from bsnl only. I am from Goa. So i complained to bsnl cc and problem was solved within 6 hours of registering complain. Bsnl service is worse than any other operates. Call gets dropped. Suddenly range goes off.

  • RAJ September 5, 2011 8:44 am

    BSNL CC is very bad in west bengal circle allso.Even BSNL CC people didn’t know any information about self recharge facility, new stv, balance transfar and much more for W.B. circle. They give wrong information many time. U R very lucky STEVEN

  • Webly September 5, 2011 8:10 am

    Aashwinikumar :
    True… There are some officers who are extremely helpful but the attitude of the customer care executives at CSC has to improve…

    I agree with you..

  • Vaibhav September 5, 2011 8:06 am

    Lucky man!

  • Gavin Mathos September 5, 2011 7:10 am

    Vodafone is the only Operator which provides best services to its Subscribers in Maharashtra-Goa Telecom. because i am getting good Services from Vodafone.

  • Sudhakar September 5, 2011 6:56 am

    Aks :

    Well said.

  • Mohan lal September 5, 2011 5:46 am

    I have good experience with bsnl. I m port out from airtel to bsnl. Nice csc i m happy with bsnl service there is no wrong deduction of balance & no service start without my permision thank you bsnl

  • aks September 5, 2011 12:48 am

    You are lucky that you have your friend working in BSNL local exchange. Just think of those peoples who are having this kind of problem and are completely helpless as you were before you meet Ms Beeni. Would your problem be solved if you don’t have any friend working in your BSNL local exchange???

  • Aashwinikumar September 5, 2011 12:21 am

    True… There are some officers who are extremely helpful but the attitude of the customer care executives at CSC has to improve…