Sunday People Speaks: Exceptional Services from BSNL in Goa

Sunday People Speaks: Exceptional Services from BSNL in GoaWe often tag BSNL as a operator with worst customer care service. But sometimes you may get exceptional services from BSNL employees. You may call it luck or whatever, but it is true that BSNL fails to act when necessary. Anyway Let’s read Steve’s story of how BSNL turns good Samaritan to him.

Here we are mentioning what exactly this customer narrates

I am Steven from Goa. I was an airtel customer for the last five six years I was very happy with airtel. But when I came to know that airtel dint get 3G licence in Goa I was very disappointed. The only operator with 3G that time was BSNL. So I decided to move to BSNL via MNP.

I gave the request for MNP and after about 10 days my number was ported to BSNL. I was very happy to see 3G network on my cell phone. Got sms to dial 123 to activate the services. So I did that and my services were active.

Just to cross check I gave a miss call on my landline which was of airtel it went through. Now I tried to call my number from my landline and I was shocked to hear what they said. It said that number did not exist. After checking from all the networks I found out that I was not getting incoming calls and sms’s from airtel and BSNL numbers. That movement I thought why did I moved to BSNL.

After repeatedly trying I got through BSNL CC and told him my problem. He told me to visit the nearest CSC so I visited Margoa CSC south GOA. There they were least bother to listen to my case. They were unable to solve my problem. They took my number and told me to come later. I was completely helpless.

In the mean time I remembered one of my friends who work in BSNL local exchange. I called him and told him my problem. So he told me to meet this lady named Beeni who works in BSNL as TTA {telecom technical assistance} under CSC.

So I went to her and told her my problem. She was very kind enough to hear my whole problem. She took my alternate contact number and gave me assurance that my problem will be solved. And within 3 hours my problem was solved.

I was really amazed to see that people like Beeni are there in BSNL who are always ready to help their customers

I am really thankful Ms Beeni for solving my issue.

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48 Comments on "Sunday People Speaks: Exceptional Services from BSNL in Goa"

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stephen saldanha
stephen saldanha
November 6, 2012 11:59 am 11:59 AM

our bsnlland line has been going out of order every month but the bill keeps coming the same way and our phone no is 2399734 pls let me know how to go about and get it done as the exchange is giving their answers in diffrent way’s

Steve
Steve
November 8, 2011 10:41 pm 10:41 PM
Luque Fernandes :I’ve got a laptop and ipad2 (wifi + 3G), i would like to know if its better to get a Bsnl 3G micro sim kit for the ipad2 and separate data card for my laptop OR should i set up a BSNL wifi connection at home? The problem with BSNL is that i tried to enquire about this but they kept sending me to different branches in Panjim without any results so i still dont know how to go about and get a wifi connection here. First you decide if you want to use ur laptop and ipad… Read more »
Luque Fernandes
Luque Fernandes
November 7, 2011 8:53 am 8:53 AM

I’ve got a laptop and ipad2 (wifi + 3G), i would like to know if its better to get a Bsnl 3G micro sim kit for the ipad2 and separate data card for my laptop OR should i set up a BSNL wifi connection at home? The problem with BSNL is that i tried to enquire about this but they kept sending me to different branches in Panjim without any results so i still dont know how to go about and get a wifi connection here.

mani
mani
October 15, 2011 8:39 pm 8:39 PM

i purchase 3 g data card on30.9.2011 max speed capacity of 7.2 mbps. actually i received 1.3 mbps speed only in chennai

Firstonnet
Firstonnet
September 7, 2011 11:29 pm 11:29 PM

@Mayur
You are right Mayur its depend on the condition of BTS, sometimes breakdown occured, or power failure from supply providers etc are the reasons which affects the network signals but still you will be able to get the network signal from other cellsite in outdoor area in which you will face network busy problem otherwise impossible, every operator collect a traffic report so they get the exact ideas about the expansion.

Firstonnet
Firstonnet
September 7, 2011 11:25 pm 11:25 PM

Yes Mayur both the tt readers are posting fake comments about Mh Goa BSNL network. If they have any kind of issue let us know with exact location & time. We will find out the exact reason if its true. But it seems that in actual they are not a BSNL user & so that they are not replying on it. Need to STOP SUCH FAKE Comments in future related to BSNL or any other operators.

Mayur
Mayur
September 7, 2011 7:12 am 7:12 AM

@Firstonnet
He may be giving a fake comment….bcoz i am also bsnl mh subscriber i don’t face such type of problem….also ask him wheather near by bts is working or not….network busy problem arises due to bts downtime and their is no such problem from pune…

Firstonnet
Firstonnet
September 7, 2011 12:43 am 12:43 AM

Firstonnet :@Rahul Jagtap Great opinion from Mh circle Nashik BSNL subscriber, okay let us know sumthing your mobile handset first, r u using made in china handset? if not then let us know your handset make & model number with how old it is?Rahul will definitely try to resolve your network busy issue if you revert on these queris. I know whom to escalate this matter instead of CGM Aloke Kaul. Will help you out only through Telecomtalk site.Let me know the required details.

Please comment here instead of fake opinion about BSNL Nashik cellone network coverage..

Firstonnet
Firstonnet
September 7, 2011 12:41 am 12:41 AM
Firstonnet : Anup :Same thing happened with me. I was getting call from bsnl only. I am from Goa. So i complained to bsnl cc and problem was solved within 6 hours of registering complain. Bsnl service is worse than any other operates. Call gets dropped. Suddenly range goes off. Anup where you stay in Goa? Let us know your exact location. Where you face such type of network fluctuation problem? is it in south or north Goa?Please comment here we are awaiting for your reply. Anup is it your fake comment regarding BSNL Goa network coverage? if no then… Read more »
Rohan Singh
September 6, 2011 6:12 pm 6:12 PM

Gavin Mathos :
@Rohan Singh
Nokia E5 Business Phone.

As i can see BSNL 3G services are available in vasai village though network could be poor .. Check below it’s available
maharashtra.bsnl.co.in/mhschemes/3glaunch.asp

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